Eleven years and counting! I/We have been purchasing/leasing from P.S. Hyundai / Genesis for 11…read moreyears now. Each experience gets better and better. Never high pressure but plenty of knowledge. No trickery or add-ons in the finance department clean, simple, representation. The surroundings are representative of their vehicles... clean, orderly, well maintained. The best part is the people. The people you see and the people you don't. They all have one goal. "Make you happy and make Hyundai / Genesis your first choice!" From owner, to GM, to SM, to sales, service, and reception, they have all reached out a hand or flashed a smile and and asked: "How may I assist you today?" That's how it's been for me. That's how it should be for everyone! Congratulations for keeping us as satisfied customers for 11 years!

Was searching to purchase a car. I found what I thought I wanted on their website. When I called…read morethe dealership, I was fortunate enough to get Dustin Keller. I recommend anyone searching the market to purchase a car to contact Dustin Keller at Palm Springs Hyundai. I feel Dustin went out of his way to assist me and made the stressful experience of purchasing a car a lot less stressful. Thank you Dustin for your help. I sincerely appreciated everything you did in assisting me. Again, if you are shopping for a car, I strongly suggest you contact Dustin Keller at Palm Springs Hyundai first. You will not regret it.

This review is for the service department only -…read more I had my Honda CRV serviced by a different Honda dealership located in RSM, CA. They did a basic service of an oil change, which is as simple as it gets. However, their service technician overfilled the engine oil by several quarts. While I drove my car heading into the Coachella Valley it began spewing smoke and the engine failed. I had my car towed to Honda of the Desert. The service crew, Eduardo Carrillo (service advisor) and "Dan" (a master mechanic) determined my car's engine had been carelessly overfilled with oil AT THE OTHER DEALERSHIP. Mechanic Dan performed heroic corrective repair work to get my car back on the road. Dan also supplied me with a video of my car's diagnosis and damage, which was very helpful. Thanks again to Dan and Eduardo for being true service professionals.

***********************************************************…read morefour months later with three separate offers to have staff review my circumstances and nobody has ever reached out!!! this dealership is excessively bad and obviously not interested in accountability with their customers!!! avoid honda of the desert at all costs!!! ***********************************************************

Palm Springs Porsche has truly outstanding people in their service department. I've owned many…read morePorsches over the years and dealt with a lot of dealerships, and I can honestly say Danielle, my service advisor, and Ken, the service manager, are the best I've ever worked with. They make everything easy. Anytime I've had an issue with my car, they've handled it professionally and efficiently, and they always keep me informed every step of the way. There's never any guessing or chasing them down--they stay on top of everything and communicate clearly. It's rare to find this level of service and consistency. Palm Springs Porsche is very fortunate to have Danielle and Ken. They set the standard for what a great service experience should be.

I recently purchased a 2019 Jeep Grand Cherokee from Porsche Palm Springs, and while my initial…read moreexperience was positive, what followed has been incredibly disappointing. When I first visited the dealership, I was assured the vehicle had been well maintained by the previous owner, who supposedly serviced it regularly and traded it in for a Porsche due to retirement. The car drove beautifully, and my sales representative, Sherman Sims, was very kind, helpful, and made the buying process feel comfortable. However, there were important issues that were not properly disclosed. At the time of purchase, I noticed a light on the dashboard but was told by the general manager that it was simply due to a setting that could be adjusted. I later learned this may actually be related to a battery issue. In addition, there was visible damage to the infotainment screen that I was not made aware of prior to purchase. I will be including photos in this review. This is not something I would expect on a vehicle presented as being in great condition. I also paid a significant amount for add-ons, including StarGard and ClearShield, which I was not comfortable with but agreed to because I believed I was purchasing a high-quality, well-maintained vehicle. The very next day after purchasing the car, I noticed the screen issue and had my husband call the dealership. We were told the vehicle was sold "as-is" and that we would be responsible for any repairs. I returned to the dealership in person to try to resolve the issue. After spending hours waiting, I was told they would coordinate with a Jeep dealership and follow up with me. That follow-up never happened. To address the issues myself, I scheduled an appointment with a Jeep dealership, where I was informed that both batteries were bad. Porsche did ultimately replace the batteries, which I appreciate. However, regarding the infotainment screen, Jeep advised that they could not determine the cause without a full diagnostic and that it may require replacement. They did not confirm that the issue was sun damage. When I brought this information back to Porsche Palm Springs, the general manager, Mike Anchondo, stated there was nothing he could do and maintained that the damage was cosmetic. He also claimed that Jeep had diagnosed it as sun damage. This directly contradicted what I was told by Jeep, who even put in writing that a proper diagnostic is required to determine the cause. When I attempted to discuss this discrepancy, Mike Anchondo was dismissive, argumentative, and rude. I was told that "all cars have issues" and that it was my responsibility for not noticing the problem prior to purchase. This response was extremely disappointing. I am not disputing that used cars can have issues, but this was a visible condition present immediately after purchase that was not disclosed, and I made a good faith effort to resolve it through the dealership. Instead of working toward a reasonable solution, I was met with conflicting information, lack of accountability, and poor customer service. While the initial buying experience was positive, the lack of transparency, poor communication, and dismissive treatment after the sale has been extremely disappointing. I expected a much higher level of integrity and customer care from a dealership representing the Porsche brand. I would have preferred to resolve this directly with the dealership, but unfortunately that opportunity was not taken. At this point, I am simply asking for accountability, clear communication, and a fair resolution to issues that were present immediately after purchase and were not disclosed.

Before purchasing the vehicle, I had already secured financing directly through my own bank and…read morespecifically stated that I did NOT want the dealership to run my credit or arrange financing. I was expressly assured by the salesperson that they would not do so. I raised the issue multiple times during the transaction because it was important to me, and the salesperson again confirmed this in front of another salesperson at the dealership when I asked about it a second time. Despite those assurances, my credit was apparently still run and the financing was subsequently re-originated through the dealership's lender network. The loan also ended up being structured as a personal loan rather than the business financing arrangement I had intended to use. When I later called the dealership to discuss the issue, I was transferred to a sales manager who was argumentative and dismissive in tone. During the conversation, he stated that I had been "misinformed" and claimed that running a credit check and handling financing this way was standard process across dealerships. He also appeared to acknowledge that the dealership had re-originated the loan, specifically stating that they did so because they "got me a better rate." However, the rate difference was only approximately 0.05% better than the financing offer I had already independently secured through my own bank. From my perspective, being assured multiple times that my credit would not be run, only to later discover that the financing had been changed anyway, felt suspicious, dishonest, and potentially unethical. This was furthered when I called the sales manager and he was argumentative and said this was standard practice for dealerships while also acknowledging they had re-originated the loan. Customers should clearly understand: -when and why their credit is being run, -whether financing is being re-originated, -how a loan is being structured, -and whether it is being processed as a personal or business loan. The vehicle itself may be fine, but the financing and communication process left me with serious concerns. When I called to discuss this, the sales manager would not transfer me to the general manager.

We got excellent, non-pressure (at least it felt that way) service. Valentino was our salesman. I…read morewent to "look" and ended up buying. I had already looked at Ford, Lexus, Chevy, Gensis and had Cadillac, Lincoln, and several others to go. After testing driving the BMW x7 40i, I didn't need to look anymore. This was my year to get a new car. I wanted American made - made in North Carolina, third row bench SUV - X7, entertainment system for the grandsons - accessory adaptor can be purchased, hybrid - stop and go hybrid and red - the only requirement not met. Valentino took me out on a test drive and helped me understand what the car could do. Built like a performance vehicle, it feels strong, push on the gas and it goes. Hugs the ground well.

Great technicians. They get the job done right at a fair price. I won't go anywhere else!read more

I wish I could give these guys 6 stars. I drove my 2004 jaguar xjr here from San Francisco. I…read morelimped into this shop on a Friday morning, pretty certain I'd be stuck here well into next week before I could drive home. Mike managed to track down the parts and hook me up the same day. He could have charged me just about anything but was extraordinarily fair. This place is the real deal.

Great buying experience here at Palm Springs Subaru. Worked with us with the recent hybrid stop…read moresale Subaru recall and helped get our new car on the road much faster than anticipated, beating the anticipated repair date by 2-4 weeks! They gave us a loaner car of equivalent trim to hold us over with as well during this process, which was greatly appreciated. We got the car with the options and accessories at a package deal worth the drive down from the Bay Area for. Thanks Steve/Daniel as well as the Sales/Service/Parts team that provided a pressure free and easy experience!

Just returning home from 6 months in SE Asia and my tire pressure light was on. Drive over and…read moremet Service Advisor Juan. He smiled. Took my keys and in less than 10 minutes I was back on the road. lol. This young man was not only professional But also quite personable. Way to go Subaru Service Dept. 5 stars.

Poor Management, Wasted Time…read more I drove an hour to this location after reserving a vehicle online. The website made everything simple -- that's where the good experience ended. When I arrived, I waited about 20 minutes past my appointment time. After sitting down with the salesperson, I learned the car I came for had open recalls and couldn't be sold -- something they texted me about 30 minutes before my arrival while I was already driving. No earlier call, no meaningful notice. I had already been there nearly an hour. Management offered a $300 shipping credit (only usable at that location), which wouldn't even cover the typical shipping cost. They refused to apply it elsewhere or cover full shipping despite the inconvenience. Gas reimbursement required a printed receipt from before leaving -- unrealistic. I decided to look only at cars physically on the lot. I clearly said no white cars and no compacts. I was repeatedly shown white cars and compacts. Eventually I purchased a different vehicle after another long wait. During the test drive, the tire pressure light came on. I was told it was handled before delivery -- it wasn't. The car was also handed over dirty (filthy rims) and missing the actual emergency key -- I was given a plastic cover instead. The salesperson was polite, but management failed at communication, preparation, and basic follow-through. I've bought from CarMax before with no issues. This location was a completely different experience. I won't return. Four hours in-store for this level of execution is unacceptable.

My experience with CarMax has been excellent. I believe CarMax is a trustworthy dealership that…read morestands behind the vehicles it sells and provides a transparent buying process. While no company is perfect, I have found the employees to be hardworking and genuinely trying to help customers. Many negative reviews often come from situations where customers may be frustrated with financing outcomes or other circumstances that are not entirely within the employees' control. One thing I appreciate is that the staff takes the time to explain protection plans such as MaxCare. For customers purchasing luxury or higher-mileage vehicles, repair costs can be significant, and these plans can provide valuable peace of mind. Rather than viewing it as a sales tactic, I see it as an option that customers should seriously consider. Overall, my experience with CarMax has been positive. The staff treated me professionally, the process was straightforward, and I would recommend CarMax to anyone looking for a quality used vehicle.

We recently purchased a new 2026 Mercedes-Benz GLC 300 and encountered an issue shortly after…read moredelivery related to how one of the features functioned compared to what we experienced during the test drive. Once dealership management became involved, they took the situation seriously and worked with us to find a solution. We appreciated their willingness to revisit the issue, communicate clearly throughout the process, and follow through in a way that felt fair and customer-focused. What stood out most was the level of professionalism and leadership in resolving the situation. It's easy for things to stall, but in this case the team stayed engaged and ultimately delivered a result that left us very satisfied. We now have exactly what we were hoping for and feel great about both the vehicle and the dealership. We would not hesitate to work with them again.

This dealership has some of the worst customer service I've ever experienced…read more I bought my vehicle at mercedes-Benz of Ontario.. But being that I live in Coachella Valley, I was looking for a dealership closer to Home well.. They kept my car over 17 days. Did not fix the issue that I had. Took it to Ontario. They fixed it within two hours. Plus gave me a rental. A year later, I'm trying to get an estimate for a windshield repair. I was sent to voicemail over 6 times! I finally get a call back from a Jessica ( great customer service by the way) who tells me she will send me over to service dept. Talk to them and he tells me Mercedes does not have any windshields either here in United States or Germany. Called my advisor from Ontario. They have my windshield in stock and will be replacing it next day. Wow... I will be taking my business to Mercedes-Benz of Ontario, where they go above and beyond to help