After going to three dealerships, as well as Carmax and test driving five plus cars, I finally…read morestumbled upon Desert Auto after searching Craigslist high and low. I saw a wide selection of automobiles available in an assortment of makes, years, and styles. I talked to Tamir and he was responsive, friendly and followed through with things. The transaction was fluid and there weren't any surprises. I recommend checking out their inventory and considering what they have available when you make your next car purchase.

I don't usually leave reviews... but I think when people treat you well you should call it out…read more I happened to stop in to the lot with a friend to look at a car for him; they some very nice vehicles. I happened to see a car I had a model of as a kid (BMW Z3M) and fell in love and I just mentioned to Sunny I wish I could get it. Long story short, I went back a few times to look at the car and Sunny knocked off an amazing amount of money to fit it in my price range. At no time were they pushy or tried to get me in some other car, they literally hacked the price to make my dream car fit in my budget. I've never heard of such a thing. I 100% recommend this place and this is where I will buy my future vehicles.

First class treatment from the moment I walked in the door. Lovely waiting area with cappucino and…read morea quiet, clean and cozy environment. Eric Garcia was a very helpful service manager who I felt I could trust from the outset as he guided me through my options. I came in unexpectedly on a Friday afternoon and didn't plan on seeing my car until Monday but they found the 12 volt battery that goes with my hybrid and installed it while also checking for recalls. This was my first time working with them on this new used Hyundai Sonata Hybrid. Unlike the La Quinta Hyundai service team, I felt I could trust the care and service recommended by the Palm Springs team. I cannot more highly recommend the dealership and will come back here to by my next Sonata.

WORST EXPERIENCE. Damaged my vehicle and refused to pay for repairs. After spending hours…read moreadvocating for myself via email and taking extra (1 hour commute) trips to Palm Springs they FINALLY agreed to fix on their dime. Again, they damaged my car with a power washer. When I came to pick up the vehicle there were still things not repaired that were clearly listed and photographed when I dropped it off. These guys are careless and negligent and will gaslight, lie, and rip you off any chance that they get. Also, on my final visit the service manager, George, had another employee in his office with her shoes off and bare feet on the furniture which is just poor hygiene and gross. Dustin in sales, Todd the sales manager, George the service manager, and Trey the general manager have zero integrity and should be ashamed of how they treated me. I would do zero stars if I could.

Bought my Honda here and have only had it serviced here. I've had a great experience working with…read morethe sales and service department. Sergio in the service department is excellent. Can't recommend him enough. Sergio went above and beyond to have my car repaired recently. Thank you!

Our salesman Brandon Martinez made our shopping experience on 07/31/26 the best we've had so far, I…read morewould highly recommend him along with Mike the sales manager and Abdul the finance manager. They make this shopping experience the best and easiest. I would definitely recommend this dealership to somebody else if they want transparency on their payment and price. I told them I'll be coming back in about a year to buy my second vehicle from them. We want Brandon to be our sales guy for our second car, never once we felt pressured or lied about anything regarding our purchase. Definitely will be coming back.

Palm Springs Porsche has truly outstanding people in their service department. I've owned many…read morePorsches over the years and dealt with a lot of dealerships, and I can honestly say Danielle, my service advisor, and Ken, the service manager, are the best I've ever worked with. They make everything easy. Anytime I've had an issue with my car, they've handled it professionally and efficiently, and they always keep me informed every step of the way. There's never any guessing or chasing them down--they stay on top of everything and communicate clearly. It's rare to find this level of service and consistency. Palm Springs Porsche is very fortunate to have Danielle and Ken. They set the standard for what a great service experience should be.

I recently purchased a 2019 Jeep Grand Cherokee from Porsche Palm Springs, and while my initial…read moreexperience was positive, what followed has been incredibly disappointing. When I first visited the dealership, I was assured the vehicle had been well maintained by the previous owner, who supposedly serviced it regularly and traded it in for a Porsche due to retirement. The car drove beautifully, and my sales representative, Sherman Sims, was very kind, helpful, and made the buying process feel comfortable. However, there were important issues that were not properly disclosed. At the time of purchase, I noticed a light on the dashboard but was told by the general manager that it was simply due to a setting that could be adjusted. I later learned this may actually be related to a battery issue. In addition, there was visible damage to the infotainment screen that I was not made aware of prior to purchase. I will be including photos in this review. This is not something I would expect on a vehicle presented as being in great condition. I also paid a significant amount for add-ons, including StarGard and ClearShield, which I was not comfortable with but agreed to because I believed I was purchasing a high-quality, well-maintained vehicle. The very next day after purchasing the car, I noticed the screen issue and had my husband call the dealership. We were told the vehicle was sold "as-is" and that we would be responsible for any repairs. I returned to the dealership in person to try to resolve the issue. After spending hours waiting, I was told they would coordinate with a Jeep dealership and follow up with me. That follow-up never happened. To address the issues myself, I scheduled an appointment with a Jeep dealership, where I was informed that both batteries were bad. Porsche did ultimately replace the batteries, which I appreciate. However, regarding the infotainment screen, Jeep advised that they could not determine the cause without a full diagnostic and that it may require replacement. They did not confirm that the issue was sun damage. When I brought this information back to Porsche Palm Springs, the general manager, Mike Anchondo, stated there was nothing he could do and maintained that the damage was cosmetic. He also claimed that Jeep had diagnosed it as sun damage. This directly contradicted what I was told by Jeep, who even put in writing that a proper diagnostic is required to determine the cause. When I attempted to discuss this discrepancy, Mike Anchondo was dismissive, argumentative, and rude. I was told that "all cars have issues" and that it was my responsibility for not noticing the problem prior to purchase. This response was extremely disappointing. I am not disputing that used cars can have issues, but this was a visible condition present immediately after purchase that was not disclosed, and I made a good faith effort to resolve it through the dealership. Instead of working toward a reasonable solution, I was met with conflicting information, lack of accountability, and poor customer service. While the initial buying experience was positive, the lack of transparency, poor communication, and dismissive treatment after the sale has been extremely disappointing. I expected a much higher level of integrity and customer care from a dealership representing the Porsche brand. I would have preferred to resolve this directly with the dealership, but unfortunately that opportunity was not taken. At this point, I am simply asking for accountability, clear communication, and a fair resolution to issues that were present immediately after purchase and were not disclosed.

How in tarnation does this BMW have such a low rating?!??…read more I fuhking hate auto dealerships ( I've crashed many a cars and then automatically leased/purchased more cars ,therefore, I'm officially a professional luxury car buyer) THIS BMW IS THE ABSOLUTE BEST YOU WILL EVER ENCOUNTER! The service department..... have become my bffs (not sure if they consider me their bff, though) The service director, Guy, is an all around cool and legit dude! Trust me, I've cornered this man in his own office demanding to speak to me to explain the extended warranty i purchased and why it doesn't include all three of my gawd damn 5 series batteries in it. He talked me off a ledge and even gifted me a hat! That's all it took me to shut me up. Sandy, Bryan, & Brandon, and my homies now. They hate to see me comin! I adore this dealership and I will even drive from LA to service this damn car; has how much I trus and adore this place. FIVE STARS. (The only thing that irritates me about this place is their phone system. Too many prompts. Receptionist never answers. Just immediately ask for Brandon and he will handle it!)

Before purchasing the vehicle, I had already secured financing directly through my own bank and…read morespecifically stated that I did NOT want the dealership to run my credit or arrange financing. I was expressly assured by the salesperson that they would not do so. I raised the issue multiple times during the transaction because it was important to me, and the salesperson again confirmed this in front of another salesperson at the dealership when I asked about it a second time. Despite those assurances, my credit was apparently still run and the financing was subsequently re-originated through the dealership's lender network. The loan also ended up being structured as a personal loan rather than the business financing arrangement I had intended to use. When I later called the dealership to discuss the issue, I was transferred to a sales manager who was argumentative and dismissive in tone. During the conversation, he stated that I had been "misinformed" and claimed that running a credit check and handling financing this way was standard process across dealerships. He also appeared to acknowledge that the dealership had re-originated the loan, specifically stating that they did so because they "got me a better rate." However, the rate difference was only approximately 0.05% better than the financing offer I had already independently secured through my own bank. From my perspective, being assured multiple times that my credit would not be run, only to later discover that the financing had been changed anyway, felt suspicious, dishonest, and potentially unethical. This was furthered when I called the sales manager and he was argumentative and said this was standard practice for dealerships while also acknowledging they had re-originated the loan. Customers should clearly understand: -when and why their credit is being run, -whether financing is being re-originated, -how a loan is being structured, -and whether it is being processed as a personal or business loan. The vehicle itself may be fine, but the financing and communication process left me with serious concerns. When I called to discuss this, the sales manager would not transfer me to the general manager.

I wish I could give these guys 6 stars. I drove my 2004 jaguar xjr here from San Francisco. I…read morelimped into this shop on a Friday morning, pretty certain I'd be stuck here well into next week before I could drive home. Mike managed to track down the parts and hook me up the same day. He could have charged me just about anything but was extraordinarily fair. This place is the real deal.

Great technicians. They get the job done right at a fair price. I won't go anywhere else!read more

We had an outstanding experience working with Steve at Subaru of Palm Springs!…read more My husband had his heart set on a very specific vehicle--the Subaru Uncharted GT in the color Coastal Wolf Gray with light gray interior--and Steve went above and beyond to help make it happen. He was knowledgeable, patient, honest, and incredibly responsive throughout the entire process. What really stood out was that we never felt pressured. Steve genuinely listened to what we wanted, kept us informed every step of the way, and made what could have been a stressful car-buying experience feel easy and enjoyable. His professionalism, excellent communication, and dedication to customer satisfaction were second to none. If you're looking for someone who truly cares about his customers and will work hard to help you find exactly the right vehicle, ask for Steve. He turned my husband's dream car into a reality, and we couldn't be happier with our new Subaru Uncharted GT! Thank you, Steve, for providing exceptional service. You've earned our highest recommendation, and we'll be sending our friends and family your way!

To be clear, this isn't about the vehicle, buying experience (2nd time), and the service…read moredepartment. Those are all 5-stars. This is a question/confusion/complaint for parts - I don't understand how/why I find an accessory online (Subaru) at a dealership in a different STATE for $100 that I can purchase and ship here. But, the same product the service department up the street wants $140 (Subaru online highest price is 129) to order the product for me. Smh

CarMax has been great to work with. I've sold a couple of vehicles to them and purchased a couple…read morefrom them as well, and every experience has been excellent. Their process is straightforward, the staff and management are always helpful, and they stand behind the prices they quote. I've even come back a day later after receiving an offer, and they still honored it without any hassle. Whether you're buying or selling a vehicle, I've always had a great experience with CarMax. Highly recommended!

I had an excellent experience at CarMax. I could not be happier. The whole process was so easy and…read moreI was happy with the offer and the speed of getting it accomplished. I even got a free ride home.

We recently purchased a new 2026 Mercedes-Benz GLC 300 and encountered an issue shortly after…read moredelivery related to how one of the features functioned compared to what we experienced during the test drive. Once dealership management became involved, they took the situation seriously and worked with us to find a solution. We appreciated their willingness to revisit the issue, communicate clearly throughout the process, and follow through in a way that felt fair and customer-focused. What stood out most was the level of professionalism and leadership in resolving the situation. It's easy for things to stall, but in this case the team stayed engaged and ultimately delivered a result that left us very satisfied. We now have exactly what we were hoping for and feel great about both the vehicle and the dealership. We would not hesitate to work with them again.

I should have read the reviews before I wasted time trying to reach anyone at this dealership. I…read morewas calling to schedule service but the phone receptionist transferred me over to Hyundai's service writers. That service writer fumbled around trying to find the correct extension to transfer me back to Mercedes. After several minutes, he finally came back on the line and transferred me to someone over at Mercedes (presumably) but it was a voicemail. Left a message but after 45 minutes, I called the dealership back again and asked to speak to an AVAILABLE service writer. She simply just transferred me and I got another voicemail. Forget it Palm Springs Mercedes Benz, it's not worth the aggravation working with you guys!! I called Mercedes Benz of San Diego. They answered the call right away and I was able to schedule service that works for me on my next trip down there. They've always treated me well in San Diego and should have called there first but Palm Springs was close to this home. I've not had much luck ever with Mercedes Benz of Palm Springs. Always disappointing.

My experience with my service advisor Shaun and the Jessup auto family is superb. Professional,…read morefast and efficient. My rear shocks on my 2016 GMC Sierra 1500 were shot and Shaun had them replaced the same day. I've had leak issues with my aftermarket air bags and was told that the left side collapsed. So since I'm not pulling my horse trailer any longer, I decided to go back to stock and they removed the broken system. Now she's riding better than ever!!! With my truck at over 10 years old, I have correctly put my trust in Shaun and the Jessup family. Always impressed with their top shelf professionalism, superb mechanical repair work and terrific attitude. Happy truck = happy owner!!!

Absolutely unacceptable experience at Jessup Auto Plaza…read more I negotiated and finalized a deal on a $120,000 vehicle with a salesperson named David. He looked me in the eye and clearly stated, "This car is yours," and assured me multiple times that it would NOT be sold to anyone else. Based on his word, I stepped out briefly for lunch with my family, fully intending to return immediately to complete the purchase. After spending over SIX HOURS at this dealership and driving all the way from San Diego, I came back ready to finalize payment--only to be told the vehicle had been sold to someone else. This was not a misunderstanding. This was a complete failure to honor a confirmed agreement. What made the situation even worse was David's behavior afterward--he attempted to deflect responsibility, created unnecessary drama, and made misleading statements in front of his team instead of owning his actions. This shows a serious lack of professionalism, integrity, and basic respect for customers. A dealership that operates like this cannot be trusted. If their word means nothing, then neither does their business. Be extremely cautious when dealing with this place. Do NOT rely on verbal commitments, no matter how confident they sound. I lost an entire day, wasted hours of my time, and was treated with zero respect after a confirmed deal. This is not how a reputable dealership should conduct business.