Very respectful and kind movers. Professional and careful while great packing! We highly recommend…read morethis company. Packed so well it takes time to unpack

Customer service: F Ease of rental: F…read moreQuality of units: A+ Safety: C+ Ease of finding unit on own: A+ My experience: F Happiness with the facility overall: B+ (could use an app so there's no code to memorize) I arrived just in time at 5:40pm to a locked office door. The man inside begrudgingly came and let me in, did not introduce himself at all and I still don't know his name he told me he was the only one working there for the past two weeks and he closes early because he has a 15 minute checklist that he needs to go through before he leaves. So even though the time says open until 6 PM they actually close at like 540. I'm not a complicated person I'm not a take a long time kind of guy so I was fully prepared to just sign some documents and be on my way. I knew it was close to closing time and I wasn't going to take up this man's time more than like three minutes, but instead he had to sit me down at his desk as if I was a student in trouble and proceed to dump on me about how he's the only one that's there and even though I was told by the Customer Service people over the phone to just come in to discuss a lock situation (cause you need a super special cylinder lock which they alone have the master key to which I don't find comforting at all and so I attached two of my own locks to my unit.) apparently I should have known beforehand not to listen to the Customer Service people over the phone which he proceeded to drill me about as well. At this point I had about enough and I was just wanting to move into my unit and get things started so my patience was thin and I finally cut this man off and I said "OK what do I need to do to just move in right now" and he told me that I could sit in my car out in the 110° heat and do everything online because his checklist. I was completely insulted, I went outside and started a online check-in which I would've done beforehand again had the person over the phone at Customer Service not told me to "just come in" to see if I can get the lock price ($20) removed so while I was doing this out in the 110 degree heat, the move-in special suddenly disappeared so I tried calling them, I was person number one in line and I had zero people ahead of me and Customer Service would be with me momentarily. I listened to this and sat there for 20 minutes while it told me I was number one in line and zero people ahead of me. During this time I went online to chat to Customer Service on there which to my dismay was only a basic function AI bot. ** just a quick note to companies you really need to stop putting these bots as your main point of contact and making it so impossible to get a hold of someone, these bots are nothing more than redirection hyperlinks with an algorithm meant to direct you to different parts of the website in case you're too stupid to find them on your own. If it was something I could solve on my own I would just do it. You need to stop Underestimating the everyday Customer and make it more simple to just contact a live person, and also by the way making the bot take a couple seconds before it gives iT's algorithm Answer doesn't convince us anymore that it's a Human typing out an Answer, It just infuriates us** off my soapbox. So by the time all was said and done I managed to just work around it open a new browser in incognito mode go and managed to find the promotion again, paid the stupid lock fee because, whatever at this point, and moved into my unit. Oh but I should also add before doing so, I actually had to drive away to go charge my car because this whole process took so long and I had to run the AC the whole time because the 110° heat. The facility itself is actually not bad there's a sense of creepy atmosphere after the sun goes down when you're outside but for the most part it's very secure inside, people cannot hop from one paddock to the other via the ceiling which happens at a lot of these places. this was just my personal experience and my review of it, I did decide to stay at the unit because I was very happy with overall facility I sincerely hope my experience is not your experience.

I have used Wee Haul for over 30 years they are always the best. They have helped many of my…read moreclients as well and have never disappointed.

In our opinion, no one should ever use Wee Haul. Our experience was miserable. They moved out our…read morepossessions while we were doing work on our house. When Wee Haul re-delivered our items, much of our furniture was damaged beyond repair and we have major damage to our art as well. It clearly wasn't stored correctly at their facilities. Chris Damler, Wee Haul's owner, admitted this was his company's fault, but that unless we paid the entire bill for the move, we could not get his insurance company to cover our nearly six-figure claims. We also stated that he had the best insurance company around, and we were fully covered for replacement or repair. We paid in good faith and now Chris has disappeared. The company won't return our calls. In our opinion, the front office manager La Rita is both vapid and outright mean. She says we aren't covered despite a contract which says we are and Chris' promises to two different people that we were so long as we paid his bill. We tried for a month to get them to do the right thing, but they won't. So it's come to this. There are many other companies in the Cochella Valley. Why take a chance on this one?

Anita , your amazing, thank you for a wonderful experience, se outed all my families belongings,…read moreyour staff is also very nice and professional

The whole team there was extremely helpful, pleasant and always courteous. The facility was always…read moreclean and well kept. Big thumbs up.

We bought an RV and I hastily rented a unit, barely long enough, extra space employee, Daisy, was…read moreextremely helpful finding a new unit for us, when I realized the unit I rented wasn't high enough! The new unit is at a different property, because she needed to call around to find us the right unit. She took on the task of calling several shops until we had a unit, on the date needed. Our new unit is more than long enough, so she suggested using the free first month promotion, in case another becomes available that fits it better. I suspect we will keep the long one and utilize the space. Our experience so far with extra space and their ability to help us was exceptional. All money paid for the first unit had already been processed fo refund before we got home.

We were looking for a climate controlled space to store our belongings while rented out our home…read more After tireless research, we settled on extra space storage. It's super easy to access, great pricing, extremely clean facility, safe neighborhood and great communication.

Joshua was extremely helpful, knowledgeable and professional. Always returned our inquiries…read morepromptly. He even assisted my family and I after hours. Above and beyond. Clean property safe area - highly recommend.

Terrible customer service. Never anyone on site. Prices have continued to rise while service and…read moreappearance has declined... In process of finding a new storage company

We have rented from several storage facilities over the last several years. This facility has been…read morethe best. They are climate controlled, clean and convenient. The management is very pleasant to deal with. We got a great deal and a great unit.

It's the ghetto storage of the desert. I didn't open the door to my unit for two years thinking it…read morewas safe and protected, but there was an inch of dust over EVERYTHING. Terrible maintenance, they don't have bottom of doors sealed , the rubber is old and falling apart.

No hustle. Easy as 123 then you are good. Your staff is very knowledgeable on her job. Answers all…read morethe things you need to know.

Such a nice and clean facility!! Nancy made sure everything was explained as how to access the…read moreareas and also depart the area efficiently. She was Fantastic!!!

Love this place. The staff is always friendly & the place is spotless!…read moreI love the location & ease to enter the property

Their prices are a ripoff, increasing over 30% a year. I'm done here. I rent a beautiful luxury…read morePalm Desert condominium for 1/3 the square footage price that they charge. Storage units prey on the underprivileged and should be government monitored same as live in rentals. My experience meter will show high, regardless of their pricing standards their quality and management are very good, just with no value.