This is my fist time with a little dog. Ive never had to have a dog groomed before and didn't really know what to expect. The cut itself was fine but the person manning the desk was impatient with my questions and rude over the phone. I understand that you are busy. I am busy too, but I take good care of my animals which includes not just trusting that random strangers will care for my dog as I would. As a good dog owner it's my responsibility to ask questions and not just dumping my dog. Maybe you should ask new client to arrive 15 minutes early to allow for questions. Just a suggestion. I will find another groomer who understands that good pet parents ask questions. If u are impatient and rude to me, I would expect you to treat my dog with even less consideration. read more

I love this place! They have been so great with my crazy Golden Retrievers over the years!! I highly recommend the Bark & Collar! :)

Unfortunately I am giving this Grooming facility a 1 star. I made a appt and walked in on Saturday Nov 17th with My 14 year old maltese dog. I explained to the owner herself that hes a old man either though he acts like a 5 yr old and to be very careful. He has arthritis in his back and paws. I left and came back to check up on him. They said hes doing well but had to clean up his paws due to him urinating in a cage They then told me itll be another 1 hour. So i left and did some errands. Finally they called me saying hes readyy. NOPE. He was still on the table. I paid. After 10 min i said he looked good! I just wanted to leave, my dog was there since opening and it was 1130am. The groomer even told me his hair was in good condition but alittle tangly at his paws. So why it took so long, i dont know.. Anyways i get home and he starts coughing. At first i thought it was water in his nose so i called and they said nothing was happened. Early Sunday morning at 3am he starts really coughing/hacking. Barely got 5 hours of sleep that night. On Sunday morning at 9am i took him to a vet in Mira Mesa. The doctor felt his throat and said it was a collapsing trachea. My dog HAS never had any kind of issues with his throat. So the doctor prescribed him cough suppressants and antibiotics. I work for a vet and took him in on Nov 21. They prescribed him more antibiotics and cough suppressants. Let alone ive talked to the owner 2 times now. The last time i talked to Bark and Collars owner she accused the doctors as liars. That my dog had trachea issues. Excuse me. And that i should have asked her 'professional staff to put the slip around his chest. Seriously. Take some responsibility that your staff messed up. Your in the grooming business and your blaming the owner. What a joke. So i called another local groomer and said that malteses and all small dogs let alone a older small dog should wear a harness or a slip around the chest for the safety of the trachea. Now its been over a week and costing me a whole lot more of money then just a groom but my dog trachea doing better no help from The Bark and Collar. Still no apology or asking if they can help on the damage they did to my dog. FYI Bark and Collar. I went to the courthouse and was about to file a small claims case. And guess what they said i actually had a case! I wont be going forward due to my dog doing better. But in the future you might want to change your protocols for small dogs! :) Small dog owners really do your research for your older pets. My dog will only be going to professional dog groomers - mobile!!! read more

This was our first visit to the Bark and Collar and it was a wonderful experience all around. They took the time to answer our questions, did a fantastic job cutting and grooming our fur baby, called us 20 minutes ahead of finishing so we could pick up right away, and they have fenced in areas for the dogs to wait in. I spent hours combing through reviews of different groomers (since we've never needed one before) and settled on the Bark and Collar. I'm so glad I did and will definitely be back when it's time for our puppy's next grooming. read more

I took my cocker spaniel here after reading all the reviews and I was sadly very disappointed. I told her I wanted a basic cocker cut and I come back to pick her up and they straight up gave her a POODLE cut. Oh she looks ridiculous, it also looked like they gave her a bowl cut on her head I have to wait for her coat to grow out some more before I take her somewhere else to be properly groomed. They seemed busy, rushed and did not take their time with my pup. read more

They do a really good job on my fur baby's groom. I love the location and that it's in old poway, and the ladies there are all really nice. Only once did I have a less than perfect experience with one of the ladies that was taking my payment but everyone has bad days and I still love going there. I will continue to take my pup there as long as they do a great job with his groom :) read more

Response to owner. 1. Now at Pure Grooming way better customer service & cuts. I'm glad you had the time to type a long winded response but not have the time to cut my 5 lb super tiny dog's hair that was 15 minutes late max. That's true dedication to your work. 2. At 12 minutes tardy on the appointment I was at the light adjacent to Poway DMV and told your assistant I would be right there. She said she couldn't accommodate me. 3. I didn't hang up on your representative she hung up on me when I was speechless after I told her I was right around the corner at 15 minutes tardy and she said she could wash my dog but not cut her hair. I just gave my dog a bath yesterday. She did offer for me to come on Tuesday but I work so I couldn't make that appointment. Furthermore, my plan was to drop off my dog and go shopping so my 25 minute trip turned into 75 minutes as I had to go home to drop my dog off and back out shopping. 4. Please read comments by Megan B. solid review of their gripy practices and the owner response, which shows a blatant indifferent response to customer satisfaction. Look when you cut a dogs hair they should understand your paying way too much money to cut hair. Don't be a whiny kid when the dog is fussy a little or has "tangled" hair (or their way of changing you extra to rip you off fee). Original response: I was 12 minutes late after driving 25 minutes to my appointment and they wouldn't accept my appointment. Horrible customer service. Also, they complained a lot about my little dog being apprehensive during her first haircut. read more

I came here twice so my English Bulldog can be pampered. Fantastic service and my dog was pleased. I highly recommend any bulldog owners to come here. They're very attentive and just great service overall. I'll be coming back there soon. read more

With all the craziness going on with the Covid-19 pandemic, our regular groomer is closed so we had to resort to other options. We came across this place on Yelp and we are so glad we did! From booking an appointment to the friendly staff, our entire experience was top notch! They de-shedded oudr 80lb husky and he looked better then ever! It was also super clean. The staff was sanitizing before we came in and after we headed out so it was nice to see them taking precautions to ensure everyone's safety. We will definitely be back! read more

This place is good. I've been taking my dog here for the past 2 years. However, I won't be going back bc I've always had the same services and been charged $65. Last time when I picked my dog up and went to pay, it was $95. I guess they raised their prices and failed to mention it to me prior to the service. I just would have appreciated the heads up. read more

The Bark and collar is hands-down the best grooming salon around! Their prices are very affordable and the work they do for our dog is outstanding!! They are very friendly and have amazing customer service and great communication with their customers. I have a rescue dog that is afraid of everything, but very much enjoys going to the Bark and Collar to be groomed. My dog actually is excited every time I show up there. I highly recommend The Bark and Collar not only for their customer service, low prices, but also because my dog loves it!! Not to mention they are so careful and pay attention to detail with the wonderful grooming they do! Great job Bark and Collar, we are so glad we finally found the best in town! read more

My dog needed his nails trimmed. He is a big baby about this, he doesn't really like to be handled by other people, but Kandice had such a great demeanor that he actually liked her by the time it was over. She has the best personality I've seen in a groomer, friendly, very gentle and patient. I will definitely recommend her to other people. The place was calm, clean, and smelled clean when I walked in. Many grooming places are chaotic and smelly. I think that makes dogs nervous. I also love that this place is in Poway. read more

They are great! Super friendly and our dog always looks and smells so much better. Very affordable and professional. Def recommend this place! read more

Brought my 1 year old schnoodle here for the first time today. I was nervous because she has gone to the same groomer since she was a puppy and can be hesitant of new people. They were SO sweet with her and she looked SO cute after they groomed her. We will be back :) read more

I love The Bark & Collar! I love that you can see everything that is going on. I hate when groomers take your dog to the back. What's back there anyway and why can't I see?! I mean who wants their children to be "taken to the back"? NO ONE! Anyway, this place is not like that at all, it's very transparent. It also looks clean and most importantly they do an awesome job. Michael and Kandice are also super nice and very responsive, even when they are closed or on vacation. I almost didn't want to leave a review so that I could keep this secret all to myself! Lol! I'm the worst. I got my moral compass in check, though. So glad I found this gem! My dog does too he just doesn't know it. read more

We took our two family pets in to be groomed. Great experience for our pets. They both were super happy and you could tell they felt good. Super nice people and great prices! We plan on using Bark and Collar for all our pets grooming needs. read more

I highly recommend the Bark & Collar. The service was outstanding and the prices are great. I am always scared to try out a new groomer and have had bad experiences with previous groomers nicking and burning my pup with the razors. He came home looking so cute and happy and no nicks or burns and he was done in two hours. I will definitely be going back. read more

Before I knew it, my pup had gum stuck on her paw. On a Sunday, no less, when almost all stores are closed or busy with appointments. The Bark & Collar was the third establishment I'd called and they said to just send her in immediately so they could take a look. Upon entering their store, within a matter of seconds - I kid you not, the gum was gone. Disappeared. Vanished. Poof. Pup didn't even had even time to get anxious or stressed. They were also super gentle, patient, polite, professional, efficient and kind. I have never written a review - this is my first! - but I'm compelled to do so the moment I left their door. Thumbs up and five stars, of course. read more

My goldie, Lily goes regularly for a bath and trim. She loves to go and always looks beautiful and smells amazing. Easy to find, easy parking. friendly fast service. read more

We are so happy to have found this gem! Service is amazing! Dusty has loved going here and looks great each time. Love the open concept, online booking and reasonable prices. We will never go back to chain groomers again. I would def recommend The Bark & Collar to everyone! read more

The groomer was so nice and great with my dog. They squeezed us in last minute on a Sunday and even stayed late to finish. They were kind and patient with my big timid dog and he wasn't stressed when I picked him up, which he usually is at our old place. Our dog now smells great and looks amazing (he was way overdue for a grooming!). So glad we found a great new spot to take him! read more

I recently took my dog into the Bar & Coller and I loved it, they did such a great job on her at such s great price. The staff is amazing they make you feel welcome and know that they are going to take good care of your pet. read more

My dog is sensitive with his paws and trimming, but they made it a very easy experience for him. Would recommend to all pet owners.

I've tried several places around the area to find a regular groomer for my buddy. Thankfully I'm now on a roll with The Bark & Collar and am soooo happy! Jasper always comes out looking great, and his good smell and soft hair last for a long time. Kandice and Michael are fantastic - great work, quick and responsive. I appreciate the text messaging, follow through and good communication to go along with an awesome grooming job. That and the open pens for the bigger dogs go a long way to reducing my dog's anxiety and in turn, mine. 5 stars all around! read more

Took my Aussie to Candice today and she did an outstanding job. The facility is clean and bright, and not overrun with dogs jumping on each other. She is kind and personable and clearly enjoys her work. I have been to several other local groomers and this is by far THE BEST! read more

Kandice is just phenomenal!! We have a chow-lab mix that was a rescue, which means she's slightly skittish around people and doesn't do well with strangers. After having gone to Kandice for a little over a year now, she is the only groomer we've had that has been extremely accommodating to our dogs needs, and makes our pup always feel safe and comfortable. She does an amazing job grooming her; truly takes the time to make sure your dog is groomed to your liking. So glad she was able to open up her own shop, and we love supporting her business endeavors! She has our business for life, thanks Kandice :) read more

The Bark and Collar is a really great new pet salon in Poway! The staff is super friendly and our two Golden Doodles have never looked better after Kandice gave them their baths and superior haircuts on both of our boys!! This is our new favorite pet salon! It's a really great feeling knowing that we can drop our dogs off and not worry about them, because they truly care about their clients and our pets! And...they're open on SUNDAY'S!!! How convenient is that?!?! read more

This is a great pet salon! Stopped in to buy gift certificates. Service was fast and friendly. Will be back!

I had a handicapped dog with spinal problems. Michael and Kandice did all they could to accommodate him including carrying him from the car into the shop and he weighed 75 lbs. I have laid him to rest now but will never forget the kindness and love they gave him as they groomed him. They truly love animals and it shows in their work. This is the BEST place to take your animals for grooming! read more

I wish I had found them a long time ago. I have taken my 15 year old cockapoo twice and I am very pleased with the job they have done. The grooming is done in a very timely fashion so it doesn't put my senior pup through too much and he looks great. I highly recommend the Bark and Collar Grooming. read more

Such a friendly environment. My little puppy has never been to a groomers before and I've had no experience with any either. The bark and collar held me decide what was best for my little guy. They were very patient and kind. Definitely try them out! read more

The staff at the Bark and Collar are amazing! Super friendly and loving towards my 2 dogs. I love supporting local businesses that take the time to care for me. The shop is super clean too! read more

We just adopted an adult husky who was shedding like a MANIAC and had clumps of fur literally just falling off of him. I tried grooming him myself but didn't know how to do it properly, it was insane. My house was covered in one day - we were eating fur. He just came back from The Bark & Collar where he got a bath, teeth cleaning and a de-shed service and he looks like a totally different dog. He is so soft and also smells amazing (that shampoo or whatever they use is CRACK!!! I WANT IT FOR MYSELF :P ) They also did a fantastic job cleaning his teeth - it's like he has a new set. I actually thought he had tooth decay... but maybe he just needed a fantastic amount of brushing :P One star off because they quoted me a lower price over the phone so it ended up being more expensive than we planned for... but I guess can see why, they did an amazing job and removed what seems like 20 lbs of old undercoat. read more