I recently purchased an entire new HVAC system duct work and all. Matt the sales rep came out and…read morewas great at that first meeting. I was confused and unsure of how the system worked and called a few times to ask questions. Once I finally made the decision to go with them and move forward Matt came out again for some measurements. I was still a little unsure that the system he was selling me was indeed going to make me happy. He was very good at his job and I still moved forward. Once installed, it wasn't making me happy and it was very expensive. My advice is that Matt needs to LISTEN to the customer and not TELL them what they want. He was my only negative of this buying experience. Now, the technicians, the management, the office staff, the ENTIRE companies customer service is BEYOND FABULOUS! You will not find a better company to work with. Yes, they're more expensive, but the service and the product is worth every single extra cent. My situation was a fluke, but they had to come out several times and NEVER made me wait, never acted annoyed and always showed up on time with professional, respectful and knowledgeable attitudes. I think this is my favorite company I've ever dealt with in my life.

I contacted this company to inspect a persistent musty odor coming through my HVAC system when it…read morerains. The salesperson who came out told me my ducts were "ripped" and needed full replacement, quoting nearly $6,000. He stated this was the only solution to resolve the smell. After I explained that I could not afford that, he then strongly pushed a $1,300 air purifier as something I "really should" purchase. Feeling uneasy, I sought a second opinion from an independent duct specialist and shared the same photos. I was told the ducts are intact and that the outer layer condition does not impact airflow or cause odor. I was also advised that a rain-related musty smell is more consistent with a moisture issue, such as a roof or pipe leak -- not duct failure. This experience was extremely stressful. Being presented with a costly, urgent repair and then upsold an air purifier -- only to later learn the ducts may not be the issue at all -- left me feeling misled. I would strongly encourage others to seek a second opinion before agreeing to major HVAC duct replacements.

Joshua L. came out to our home in Murrieta and thoroughly inspected our aging air conditioner unit…read more He provided a clear diagnosis of the issues (refrigerant leak and control problems) and walked us through practical solutions. He was completely honest, extremely helpful, and took the time to explain everything in easy-to-understand terms without any pressure. Joshua offered several repair and replacement options with transparent pricing, which helped us make an informed decision that fits our needs and budget. I highly recommend Joshua and the entire team at Integrity Air and Heating & Cooling. Professional, trustworthy, and customer-focused, exactly what you want when dealing with HVAC issues.

I rarely write negative reviews, but I felt compelled to share this experience so others can make…read morean informed decision. The fan on our outdoor A/C condenser stopped spinning. After doing some research and consulting ChatGPT to better understand the symptoms, I concluded that the most likely cause was a failed dual-run capacitor. I also watched several YouTube videos showing that replacing the capacitor is generally a relatively simple repair. Although I considered replacing it myself, I decided it would be better to pay a reputable HVAC company to confirm the diagnosis and perform the repair. My wife spoke with a friend who highly recommended Integrity, describing the company as honest and trustworthy. Based on that recommendation and the company's excellent reviews, I scheduled a service call and agreed to pay the $125 diagnostic fee. The technician, Josh, arrived, and I explained that the condenser was operating but the fan was not spinning. I also told him that I suspected the capacitor had failed. Josh retrieved a test capacitor from his truck, disconnected the leads from the existing capacitor, and connected them to his test part. The entire process took about ten minutes. When he restored power, the condenser fan immediately began spinning. At that point, I was genuinely impressed. His quick test appeared to confirm exactly what I had suspected: the capacitor had failed. Since replacement capacitors generally retail for around $20, I assumed the repair would involve installing a new capacitor, with a reasonable markup for the part, labor, expertise, and company overhead. Instead, Josh listened to the fan and commented that it did not sound very good and appeared to wobble slightly. He then returned to his truck to prepare several repair options. He remained in the truck for what seemed like an unusually long time for what I believed was a straightforward capacitor replacement. Eventually, I walked out and told him that the amount of time being spent preparing a plan made me concerned that this was about to become a lengthy and expensive repair. I explained that this was not what I was looking for. Josh said he would be finished in a few minutes, so I returned to wait. When he came back, the first option he presented was to replace the capacitor for approximately **$1,000**. He then began describing another option that included replacing the condenser fan motor. That repair would have added approximately **another $1,300-$1,600** to the bill, on top of the capacitor repair. At that point, I stopped him. I told him that I had researched the capacitor and understood it to be a part costing approximately $20. I directly asked whether I was mistaken in understanding that I was being quoted $1,000 to replace a roughly $20 part. Josh responded by asking whether I had gotten that information from ChatGPT. I told him that I could not justify spending $1,000 to replace such an inexpensive part, even allowing for labor, expertise, insurance, overhead, and a reasonable profit. At that point, the proposed price changed. Josh explained that the original estimate involved a higher-quality or premium part. He said that if I wanted a standard capacitor instead, the repair would cost approximately **$500**, with the $125 diagnostic fee applied toward that amount. Feeling somewhat relieved that the price had dropped from $1,000, I tentatively agreed. Josh then went to his truck to retrieve the standard capacitor. Fortunately for me, he did not have one available. We therefore scheduled a return visit for the following Monday. After Josh left, I replayed the entire interaction and became increasingly uncomfortable with how the visit had unfolded. The test capacitor had already demonstrated that replacing the failed capacitor allowed the fan to operate. Yet the initial proposal was approximately $1,000 for the capacitor replacement, followed by a substantially lower price only after I challenged the estimate. I also looked up replacement fan motors compatible with my condenser and found them listed on Amazon for approximately **$100-$300**. I understand that retail part prices do not include diagnosis, professional installation, warranties, company expenses, or profit. However, that comparison made the proposed additional charge of $1,300-$1,600 for the fan-motor replacement even more difficult for me to understand. Rather than wait until Monday, I went to Home Depot and purchased the correct capacitor for **$21**. After reviewing the replacement procedure again, I installed it myself in approximately ten minutes. The condenser fan immediately began spinning, and the air conditioner cooled our home normally, just as it had before the capacitor failed. I called the company and canceled the follow-up appointment. I want to emphasize that Josh was polite, personable, and easy to talk to throughout the visit.

Our air conditioner stopped working, so we called J & I Heating & Air Conditioning. They came out…read morethe same day and fixed the issue quickly. Juan was very friendly and informative, sharing tips on how to keep the system in good shape. I also appreciate that he picked up a return air filter for our hallway, as ours needed replacing. I highly recommend J & I Heating & Air Conditioning.

Just moved into a new place and originally requested duct cleaning, but the ducts were in poor…read morecondition and couldn't be cleaned without damage. After discussing options, I decided to install minisplit units instead. Juan and his team located the equipment and installed everything the next day, one main unit in the living room and one in each bedroom. Very professional, installation looks great, and the system works perfectly. It's been a month now and I'm really happy with it. Highly recommend.

We used Elite to replace our very ancient air conditioning unit. They were great to work with! They…read morestayed until the job was done, was very friendly and kind to my son, and loved in our dogs! We highly recommend. The work was well done also.

I called to schedule a service for a few things that weren't working properly. John showed up…read morewithin the hour. He not only fixed everything he also educated me. Extremely satisfied and would highly recommend.

We had an appointment for a maintenance check on our AC and decided to get a new unit. Mike came…read moreand was professional, friendly and explained everything to us. They returned a couple days later and performed the installation. We would recommend AQS for your needs.

They advertised free in-person estimates on Facebook; but when I called to set up an appointment,…read moreand they learned that I wanted an estimate to repair my existing system instead of an estimate to REPLACE it, they told me there'd be a $99 charge to come out. After complaining that their advertising was false as to "FREE" estimates I eventually went ahead and made an appointment for them to come out. Roughly 2-hours later I received the following text message "Thank you Anthony for reaching out! However, Johnson Valley is outside of our service area. Thank you and have a good day." Seriously?? If I don't buy a new system, suddenly I'm outside their service area? I called their number that I found on Facebook, and their own AI assistant CONFIRMED that they DO service that area. I asked to speak to a person; explained the entire situation and then the lady told me that the AI assistant was wrong. UNBELIEVABLE!!! Watch out for these people as all they want to do is upsell people what they do not want or need and failure to agree to a replacement visit will likely end with "we don't service your area" or some other lame excuse. All this did was waste a day and set me back in terms of getting my system fixed. Bad business practices like this ... NOT COOL! Look elsewhere for more honest reputable companies that do not blatantly lie to their prospective customers or falsely advertise free estimates. Good Luck if you decide to deal with AQS Heating And Air out of Hemet, CA.

I have been using this company for over 8 years now and he is the only one I trust with my…read morebusiness. This man has saved me in the middle of summer he is responsive, professional and has great prices. My mom and I both use him, he only does what's needed and never tries to over sell. He just replaced my 17 year old unit, with a bigger, quieter, more efficient unit, and it's amazing!!!! This business under Jason is the best my mother and I have ever used. Please reach out to him before you use any other company. You won't regret it!!!

Jason is amazing! He came quickly and got our air running fast. He is also very knowledgeable and…read moregave us helpful, practical tips to keep our air cooler and our unit running more efficiently. Thanks so much!

Drew and his team are amazing. They are very good at making the process easier. Very noticeable and…read morevery detailed. On time works clean and smooth. I would recommend using All A/C & Heating. Great price and a job well done. 5 Star . Thanks Drew for making it an easy experience.

Drew, has always been dependable and knowledgeable addressing my AC and heating needs. I highly…read morerecommend his work. Thanks, Drew, for all your help during my years in my home. You've been fantastic!