I bought a bike at an estate sale that needed attention, and I called another bike company that…read morerecommended Ride Away Bicycles, and I am so happy that they did; All the guys were the nicest bike mechanics/ Store owners/ patrons. They were able to help me out and get out of the shop in 20 minutes! They helped me understand all the parts of my 'new' bike and let me ask a million questions. I'll definitely use them again! Reminded me of Richardson Bike Mart. Quality Store & Quality Work

Took my bike for repair this Tuesday July 14 and it was fixed and ready within 24 hours. I took it…read moreout this early morning (in the rain) and it rode like a champ. Thanks Bob Cardona. You da man!

I was a little apprehensive as I read some reviews that were indicating a different experience then…read morewhat I had. My experience was stellar, excellent communication and my bike was well tuned. Turn around time was faster then expected.

The electric bike was rented for 8 hours and it died we had to bike 2 miles back to shop. It only…read morelasted maybe 2 hours. They asked if we wanted a discount but the manager never answered what a surprise!

Very friendly shop! I was pleased with the service provided and the help they provided. This place…read morehas a wide variety of bicycle accessories and even sale nice bikes. Definitely will be back for bike supplies. Thank you for a memorable visit!

The owners are scammers. Will lie to you about price. They will do work that is not approved.read more

I just lost the detailed post I wrote so I'm rewriting this consolidated. I brought my new e- bike…read morein for a back flat tire. I lent the bike after riding it only twice to a friend who wrecked it into a curb. The diagnosis was a pinched tube or a "snake bite." Labor and tube was $65 and she paid for the damage. After minimal use about a week later the tire went flat again and I brought the bike back a week after I noticed this. I was happy Trek gave it back to me for free. I'm not sure what was done but I didn't ask. BOTH times I had mentioned that I thought the rim might be slightly bent. Now the same tire is flat again. The bike has been sitting for a month if not mare and I had two friends who know about bikes to look at the rim. I'm not off roading, hitting potholes, putting more then 95 lbs on it, or hitting curbs so I don't understand why this bike is useless to me. Both people said they thought it was bent. I spent the money and bought it new because I had just lost my car and am saving for another one. Spending money on a new bike at all is frustrating but my friend paid for the damage she caused, Trek bikes didn't charge me the second time I brought it in, but now I need to, yet again, find a ride there and back and there and back to figure out the problem. Thank goodness I had been checking the tire before riding it so my rim isn't any more warped then the first time and I wasn't on the bike when it went flat. The speed that it goes that would possibly be a serious injury. At this point I'd rather skip the labor costs if I have to come back every two weeks and order a tubeless tire on Amazon and install it myself but that, I fear, would be another waste of time if it is the rim. Even if the rim isn't the causation of these flats I wanted my new bike looking like it did before she wrecked it. I don't know why my comments before about the rim were ignored. If it is the tube again I would suggest to them to not use cheap tubes. I know I should've been more persistent about making sure this was done but honestly I was trusting the professionals knew what they were doing and so glad to get my only transportation back the first time and to not have to pay again the second time I just thought if it was a issue they would've told me. It is a issue. When now I flip the bike upside down and remove the tire it is totally consistent with hitting a curb. I can't after this amount of time has past and charge my friend whatever this cost will be. How does she know my e bike has been gathering dust and not being taken off roading? I know though. What I had suspicions of the first time was true and not addressed by Trek Bikes. I now just want to sell it because I call it my useless, cursed bike. It was bad enough losing my vehicle and now this. I will keep the public posted on how this all turns out. Monday I will speak with Trek Bikes in Alamo Heights and see how they handle the situation. I was going to wait until that happened to post this but the frustration of seeing this bent rim stands on its own even if that isn't the cause of the flats. I only told the shop verbally my suspicions so I encourage everyone out there to have in writing thru email or text everything that was said and done so it doesn't become a he said she said. I'm giving one star for the speed of service and one star for the cleanliness of the shop and the employees were nice. I don't know if the ball was dropped communicating what I said to service but service should've seen the damage. I will change the rating depending on the outcome Tks!

This is the BEST bike shop in TX!! The did a tune up on a non- Trek bike and did a great jobThank…read moreyou for all of the great help with my Bike

We went and everything was great we'll be coming back for the pool and the beer it was great…read moremeeting you Denice and Carlos!!

Quality work by good people. Owner (very chill guy) works on bikes alongside very friendly and…read morehelpful staff. I was VERY happy with the work, the friendliness and the price. I bought a used bike and got it all tuned up for less than the bike shop much closer to me on Thousand Oaks, where the staff was not very attentive (and one guy was rude). Glad I went with Level Up instead. Highly recommended.

This place is a great addition to the Southtown/Lone Star District area…read more I came here during a First Friday on my way back home, and had a great time. During First Friday, they have a small outdoor sitting area that is great to chill and chat with friends. Inside, they have two small fridges full of exotic and cool beers. I was very surprised to see all of the amazing beer selections they have. There was also a food truck parked next to the sitting area and there were a few vendors selling all sorts of local handmade stuff.

This has become my favorite bike shop! No, I don't have an…read moreeBike, but you can still come here and shop, and they'll do some repairs on a regular ol' bike as well. Marty and Alicia are serving up the community doing great things here along S Alamo by King William! My favorite thing about this bike shop is the beers! They serve all kinds of local craft beers on the cheap around here. Come in for Happy Hour or First Friday, and see if you can find the craft beer grab bucket- where they discount craft beers that just aren't selling as fast as they'd like. It's some of the cheapest beer in Southtown on a warm First Friday night. The beer focuses on the local breweries. Plus, if you come by on First Friday, they have been setting up a bunch of artist booths, a coffee booth, musicians and stuff in the parking lot. You can come in, grab a beer, hang out while they work on your bike! They sell electric bikes and bike gear, and lots of local stuff for your bike. They're doing such cool things in this spot- it used to be a nasty old convenience store, and now it's a really cool addition to the neighborhood! Yay!

Shawn helped me navigate all I've missed since my last bike purchase in 2003. Test rides were…read moregiven and I drove away with a really fun new bike. Brought me back to memories of my childhood favorite bike shop.

Richard, Luciano, Dave, the ENTIRE TEAM took care of us! I walked in, in definite need of finding a…read morebicycle. Not only was I informed of the parts and product, but my partner recommended Specialized as she has never had an issue with specialized in the eleven years of her being loyal to the brand. I took her advice - I walked out of Bicycle Heaven with excellent assistance, customer service, and support from the staff here at this Bicycle Heaven location. I purchased a Specialized X 3.0. I was TAKEN CARE OF. Fast forward to a few weeks after my purchase - my partner went on an international business trip and I wanted to surprise them by taking in their bicycle to get upgrades. Well! I informed Luciano on what I wanted and I GOT JUST THAT! The process was smooth and quick! Luciano and EVERYONE has been super helpful! Great. Words cannot express just how much this Bicycle Heaven location has made life easier - I LOVE CYCLING! With a great team on my side I have nothing to worry about.

Nice selection. Nice enough staff. Pretty middle of the road. Some items were a bit expensive…read morealthough there were sale items. Not a fan of the changing room situation there, and didn't really seem like the lock on it worked very well. I did get some cute things there though, so was successful overall!

I came here to get me and my wife mountain bikes, after reading the reviews trying to figure out…read morewhere I should go. I'm so glad we came here. As soon as we walked in into the bike area, we were greeted right away by Henry. Henry was just a great guy. Super nice, really knowledgeable and helpful. He even helped me tie them down in my truck without even asking. Great customer service! Now we did go right when they opened on a Sunday, so it was not busy. I recommend doing the same if you want to get the same attention and help I got. I'm sure they still give good customer service either way but I can't verify that myself. They had everything we needed to start our biking journey. The only negative thing I will say, the helmets were super expensive. They had many colors and options but I didn't want to spend $100+ on a helmet that seemed to be the same quality/materials as any standard helmet. Wish they had other cheaper options for helmets. Also the glove selection was not the greatest. Given that everything else that was so great, these two small complaints aren't too big of a deal. If your looking to get into biking, come here! You won't regret it.