Right before Thanksgiving I decided I needed a new big screen TV, so I started doing my research. Since I had purchased my last big screen from Costco I started there. I researched all the brands they sell and once again came back to Samsung. You just can't get a better picture for the money. Once I landed on several Samsung models I started checking prices, which took from Costco to Best Buy and Amazon, which eventually got to The Big Screen Store. I went to their website and compared prices and they beat everyone, including Costco. Friday after Thanksgiving I called and spoke to Mark. I asked Mark a couple key questions. What are their hours for Saturday and how soon, should I find the model I want would take to get it delivered. He said if I could come early Saturday they might be able to get it delivered, unboxed and setup by Sunday. Yeah the next day. Saturday I arrived around 11am and asked for Mark. Mark waved and said he'd be awhile could Michael help, I said sure. Once through the pleasantries Michael asked me several, what later become very pertinent questions regarding the room size the TV was going in, one question brought up the current TV (Samsung) and I described the location and mentioned that we just eliminated the old entertainment center, which did open up the TV to extra sunlight, meaning glare, which caused Michael to start heading me to other models and he explained why on the way to their location. The models I had done my research on didn't provide as good a solution for glare as the models he was now suggesting, those being the Q80 in both 75" & 82". When I compared my initial models to the Q80 QLED there was no comparison. Of course the price was a bit higher, that was to be expected, but the picture quality was amazing! After we exhausted all my questions I turned to Michael and said I'll take it, but you gotta deliver it tomorrow Sunday. Well he wrote it up, collected my money and said the delivery folks would call me when they're 30 minutes out and deliver and setup the TV, which they did. All in all my experience was amazing. I bought the right TV for me at the best price, including extending the warranty an extra year for free, I couldn't be happier. And boy oh boy the compliments I'm getting on the picture quality, amazing! read more

Second time walking into a Big Screen Store, but first time at this location and first time buyers. The wife and I were politely greeted by Joe, who had answers for every TV related question we had. Nobody at this location came off as a pushy salesperson, and yet we did not feel neglected. Recently moving into a new home, our original plan was to buy one tv and schedule installation, then slowly make purchases over time for the different rooms in our home. That did not happen. Joe was friendly, informative, easygoing and very willing to demonstrate the capabilities of the different TVs and audio products they carry. He willingly went back and forth from model to model changing the content on screen so we could compare picture quality, sound etc., then gave us time and space to discuss it over amongst ourselves. After thorough discussion and comparison, Joe did some number crunching and applied every rebate / discount he could for us. In the end, we purchased 3 TVs and a Bose surround sound system, and are more than happy with the customer service and products we received. We will be back for future TV related needs. read more

The Big Screen Store located at 11053 Lee Highway in Fairfax, Virginia is the perfect place to browse and purchase all possibilities of large-screen TVs, home theater systems, audio equipment and furniture to meet your home entertainment needs. The staff will offer a friendly greeting when you enter the store and direct you to the area of interest. With an interest in a 40 - 45 inch large-screen, Joseph Magnotti, the Sales Associate that greeted me showed me several items that met my needs and did not try to up-sell. After I made my decision, completing the final sales paperwork was quick and simple. The installation by the store contractors was equally as smooth. After the installation, there were a couple of minor glitches, both of which were corrected in the "Settings" portion of the menu. A quick telephone call to Joe and he was able to "walk" me through the menu and solve the problem. His patience is outstanding. I will not hesitate to do business with this store and Joe again. I believe that everyone will enjoy a great experience of shopping at The Big Screen Store. read more

I have lived in the DC metro area for many years and over the years have heard the ads for The Big Screen Store but discounted them thinking the big box stores and online retailers had better pricing - WRONG! I recently found myself working on a home entertainment room 'makeover' and needed some expert help, as luck would have it I ended up in the TBSS in Fairfax and consulted with Essy Mesbahi. Essy is a consummate professional, he's prompt, courteous and there wasn't a question that he couldn't answer. Essy helped me stay on budget with the very best equipment available and at better prices than any of the online retailers or big box stores. If you are thinking about upgrading to a big screen TV, do yourself a favor and go talk to Essy, you'll be glad you did. New customer for life, Tim M. read more

I want to give the best possible rating for the outstanding technical support by Essy Mesbahi. So far, we have bought 2 large TVs 75" and 65" in 2015 and in 2017 at Big screen store in Fairfax. Essy has provided us excellent assistance with selection of the TV and its associated hardware ( i. e. cables, sound bar, cabinets etc ) and answering to many of our calls during the past 2.5 years by the entire store team.. Lately, we were having problems not getting any audio for Utube, Netflix,Amazon etc. Essy did provide dedicated valuable support to us. He stayed on the phone for close to 30 minutes or so solved our problem. Wssay our sincere thanks!!!!! I will highly recommend this store to any one who wants to purchased any big screen TV hardware. read more

My husband and I bought a big-screen smart TV from this store recently. I have to agree with all the very positive reviews written here about the excellent sales and service received from that store. Our salesperson was Joseph Magnotti. Joe has shown himself to be a genuine nice store representative, as personable with people as as he is knowledgeable and enthusiastic about his product. My husband and I are not tech savvy,and he has gone above and beyond to assist us in these days after we bought the TV, happily answering questions and providing useful internet links. Another store rep, whose name if I understood it correctly is Essie, was also helpful and pleasant; and the store's installers were efficient. and nice, too. read more

My wife and I wanted a large screen tv for our basement. We went to the Big Screen Store, to see what made them different than the competitors. We were greeted with a very knowledgeable assoc., who explained in detail the differences in TV's. We also wanted a surround sound system, which we very little about, and were given demonstrations and explanations of the different systems offered. We made a very competitive purchase for the TV and surround sound system, with install. Couldn't happier with our purchase. System was delivered and installed in a very timely manner. We plan to make all our future purchases from the Big Screen Store. read more

I want to give the highest ratings to our outstanding professional experience with Joe Magnotti!! Truly 5 stars do not equate sufficiently for the service that Joe provided for me and my partner. My partner purchased two smart TVs for our bedrooms. Joe was amazing in his ability to question our specific desires followed with his own suggestions that met those "wants." These are the third smart TVs my partner has purchased from Joe. In every aspect of the transactions, installations and follow up, Joe has provided professional assistance. I highly recommend the Big Screen Store and Joe Magnotti as your guide/professional. Anna S. read more

Just bought a 71 inch Samsung HDTV from Joe Magnotti at The Big Screen Store. What a great feature rich TV with unbelievable picture quality. In addition to buying a great, reliable name brand in Samsung, The Big Screen Store and Joe made all the difference in the added value they brought to the table. Joe was very knowledgeable and helpful in guiding us through the decision making process. His consultative and caring approach made all the difference in the world. Joe made the overall experience easy, simple and pain free. I highly recommend Joe and The Big Screen Store. I can't imagine buying a TV from anyone else. read more

We have purchased 3 TVS and some furniture from the big screen store and we were highly impressed with the most recent purchase at the Fairfax store. Joseph was our salesman and he was so friendly and very knowledgeable in the TV that we bought. It was the 75 inch Samsung smart TV. He was not pushy at all, but gave us accurate information about the TV so that we could make an informed decision. We love our TV so much and cannot believe we waited so long to get it! I would recommend this store and specifically Joseph to anyone! He has also been available after the purchase for all of our questions/concerns! read more

We recently purchased a 65" Samsung curve television and Bose surround audio. This was our second major purchase from the Big Screen Store within the last year. Joe Magnotti was our sales person for both purchases and was absolutely phenomenal. He was extremely knowledgeable and helpful. I think he went above and beyond by not only following up after delivery/installation but also visiting our home to ensure everything was perfect. I would definitely recommend the Big Screen store to anyone looking to purchase quality HDTVs or audio equipment. read more

I have seen the commercials for THE BIG SCREEN STORE so many times and finally paid a visit on May 25, 2018. I was greeted by Essy Mesbahi who was very pleasant, nice and professional. After explaining what I was looking for, and although the store did not have the TV I wanted in my price range, Essy Mesbahi took the time to answer my questions. He gave me the BEST advice and pointed me in the right direction! I will definitely be back to purchase a leather recliner. Thank you Essy for excellent customer service! read more

This is a great experience. Recently purchased a new "75" Samsung 4K UHD TV and credenza. The store manager, Joe Magnotti, who handled the transaction, is a true professional who really knows his business and will treat you right when it comes to pricing.. Delivery and setup occurred right on time and was professionally done. This is the third time I have dealt with this store and each experience was first class. I highly recommend The Big Screen Store when you are ready to buy a new TV. read more

Very nice experience with these guys. The Fairfax showroom has a vast display of Samsungs, and is quiet and uncrowded (at least on the weekdays), offering a better environment for choosing among TVs. We found both Mark and Essie excellent to work with. I especially appreciated the follow-up from Essie after delivery/installation to ensure our satisfaction and offer some very useful tips on customizing our viewing experience. read more

Great experience! Sales team took their time and explained a lot so we made an informed choice. Very honest in showing plus and minus for each product. We got a great new tv and sound bar -exactly what we wanted. Installer was also skilled, super helpful, courteous and professional. Prices were as low as I could find anywhere else. Would recommend to anyone looking for a tv to check them out. read more

We would like to give a 'shout out' for the 3 Ms at THE BIG SCREEN STORE - Mark, Mike and Matt! This great group of guys at T.B.S.S in Fairfax, VA went to bat for us with Samsung Corporate and did in two days what Samsung couldn't pull off in 6 weeks of frustration. The Big Screen Store in Fairfax understands customer service and delivers! Thanks to all of you! Art and Ellie read more

I needed to get a 55" Smart TV for our living room, and came in with a pretty good idea of what I wanted. Salesmen were very knowledgable and didn't try to upsell me to a more expensive model. When the soundbar was to wide for the space available, they arranged for refund and replacement with a better sized sound bar. I highly recommend the Big Screen Store. read more

A quick shout out of thanks to Mark who helped guide us to the right TV and with a great price. His professionalism and knowledge of model quality options made the process easy and painless. It is our second TV from the store. A big thank you to Mark and their great delivery team for making the experience a very pleasant one. Dale M. read more

We had a great experience with the The Big Screen Store in Fairfax. The delivery and installation of our new TV was quick and smooth. Everyone from sales, to delivery to installation was helpful. The delivery was quick and careful. The installer was on time and did an excellent job. We are very pleased with the experience. read more