Let me start by saying, I have not tried their food yet. This is more of a critic of the management, upon arrival at the Bistro, than their culinary skills. A lab mate of my girlfriend recommended us to check this place out.
The first time we came, it was after 3:00 pm, so we were out luck. My bad I guess, except what's the deal with the hours only 11:00 am - 3:00 pm? Soft opening I can understand, but it has been a month already, isn't time to step up to the majors?
Anyhoo, today we both decided to take a study break and checkout the Bistro. we arrived a little after 12:00 noon. I was quite surprised that the Bistro operated on reservations since it is on the campus of UCSD, but okay they must desperately want to imitate Wolfgang's Jai. We were walk ins, so they took our names and told us we had to wait 20 minutes, even though there were 6 empty tables available. Later on, my girlfriend remarked that there was a back counter that required no reservations, she said they should have at least offer us that choice.
The hostess gave us the option of waiting inside or outside, we opted to stand by the entrance to wait for our turn. There was an empty table with funky chairs close by so we sat down and people watch, which was fun.
The Bistro reminded me of fine dining in Vegas. It's a posh place with hobo like patrons. I always get a chuckle in Vegas when I'm in some superstar chef's (5 stars) restaurant, only to look around and see people in T-shirts and shorts, laugh my funny bones out of place. Most if not all the guests today were college students, dressed accordingly for school. My girlfriend noted she found the backpacks on the ground, which definitely contrast the modern urban decor, quite a juxtaposition and hysterical.
From other yelp comments, I discovered that the Bistro is applying for a liquor license. In the meantime, It was funny to see aqua being served in imitation fine crystals, in lieu of a good sauvignon blanc or a merlot. I had to chuckle at this point, it felt like I was in a Disneyland for adult place, where the kids pretended to be grown ups. Based on the clientele and the decor, the Bistro could be a cool place for high school prom dinners.
I digress, 10 minutes into our wait, a hostess came and kick us out of the chairs we were sitting at. She said this table was reserved, except there were three other empty tables, that she could have sat the party of four at, WTF?? I felt it was rude.
We waited longer, as others came in and were seated first. I presumed they had reservations. I busted out my trusty iPhone Mildred and punched the yelp application to see the comments posted. I discovered the Bistro's draconian adherence to their reservation system. At this point, I was beginning to be iffy about the whole thing. Since finals are in two weeks and my girlfriend has studies, I was ready to bailed. As the cliche goes, "in for a penny in for a pound", we continued to wait.
We were both observing the staff, many comments rated them as being helpful and all, but what we saw were waiters/waitress lingering around with sourpuss expressions. Sometime they just stood still in the middle of the dinning area mimicking garden statues. At least their behaviors gave my girlfriend and I a source of entertainment.
The straw that broke the camel's back was when another party of two came in. My girlfriend distinctively heard they did not have a reservation, and yet a short time later, they got a table before us. At which point we both had it, and left the restaurant.
Basic reality check:
1. The Bistro is on the campus of UCSD. As such parking is always atrocious, so most of the general public will not put up with parking miles away and walking there. And if you plan to park in the 20 minutes spots, the ticket police are always around.
2. The hours are very limited, and presently in the middle of the day. With the location so far on the North side of campus, even faculty members will not dine here on a regular basis. So mainly it will be students. Someone said it best in a yelp, a faux 4 stars dining hall.
3. The Bistro, like all UCSD dining, relies on a captive audience of campus students. As such they know they can get away with murder. Too often they always mistreat their patrons, because there is always a large pool of freshmen and sophomores who do not have transportation to venture off the reservation.
4. From observation, I gather that the staff are mostly college students working part time. They need to get some professional staff in there to train and to supervise. I saw spotty service at best.
5. Being adjacent to the Rady's School, someone needs to take management classes. At least a crash course at pho ca dào in Mira Mesa or at cotixan in hospitality.
Conclusion:
Hard press for me to return in the near future. I'll let everyone else be the guinea pigs as the Bistro seasoned into a veteran. As for now, good luck, but not on my buck. read more