Fantastic business! Owners are always very responsive, on time and friendly. Blinds look beautiful after cleaning and price was very reasonable. I will definitely use them again! Thank you! read more

They were on time. Very professional. Repaired my broken blind in no time. It is always a good thing when people are on time

We have been using his service for years. Great price. We drop off the blinds at his home. He calls us when it's done. We drop off the check and pick up the blind. Great service, price and work. read more

Have used them for blind repair many times. Quality work and reasonable pricing. Their van has always been equipped to provide onsite repairs/upgrades. read more

Extremely friendly and professional. Reasonable rates and AAA+++ They will listen attentively to your preferences and exceed your expectations. read more

We've used the Blind Man to repair and restring our old heavy blinds for several years. They are always professional, friendly and do an amazing quality job. In the near future, we will be using them to order new blinds. read more

Referred to us by Horizon Window Fashions of Reno (NV) to perform the cleaning of (6) Hunter Douglas duo-lite Duette and (1) Hunter Douglas Luminette window treatments, I reached out to owner John by voice mail. Very shortly thereafter, arrangements were made for pickup, cleaning, delivery, and re-installation of the (7) window coverings. Service technicians Jamie and Stacey arrived on time to remove and carry away the window treatments. In under a week, John advised that the window treatments had been successfully cleaned using their ultrasonic cleaning technique and were ready for delivery. Jamie and Stacey once again arrived on time to deliver and reinstall the window treatments. Stacey performed an adjustment (that I didn't realize could be done) on one of the duettes to make it operate better. After re-hanging the Luminette, Jamie very carefully applied a steam treatment to remove fold lines and smooth out the fabric. The final tally for the services was an excellent value for the money. We were extremely pleased with the turn-around time and the results of their services. Going forward, we'll reach out to this family-run business any time we need any repair and/or cleaning services of our window coverings. read more

A few months ago we hired The Blind Man to repair a Hunter Douglas honeycomb blind that had a broken tension string. We were amazed that they were able to repair it, as we had been told by other technicians that on-site repair was impossible. Today, we had them come to clean our blinds. We again were very pleased with the outcome and cost. Stacey and Jamie are very professional, efficient and knowledgeable in both repairing and cleaning window coverings. You will never find anyone who is as polite and honest as these people. Highly recommended!. read more

I only have 2 things to say. One- my blinds now work like they are new. Two- why did I wait so long to schedule. Finding a company that provides such great service is a great feeling! read more

Can't say enough about the people in this small biz! They set a date, showed up on time, and finished the job in under an hour. Professional, fair priced, honest and I talked video games the entire time. Great customer service! read more

We have a sunroom which needs sliding roof blinds of some sort. This was the 1 business who replied that they had done many of these in the past! Febr 7th, Jaime and Stacey came out and spent about 40 minutes measuring the sunroom windows carefully and chatting about another sunroom they'd done! I was so excited as we want this done before summer arrives. After 4 weeks hearing nothing, I began calling. Left at least 4 messages about a week apart with no response at all! Finally John called and said he hadn't used the company who makes these blinds and would need to reestablish contact with them. That was the first part of March (or so) and now it's April 4th and again, no word from John or anybody else! I'm so disappointed but also disgusted that neither Jaime nor Stacey have gotten back to us. At this point, I cannot give this business more than 1 star and that one's falling from the sky fast!!! read more

On time, on site perfect completion of the job. They took down my 58 in cellular Blackout Shade and restrung it on the premises. The job took less than an hour and they charge very reasonable prices. I highly recommend this team. I wish more businesses could be this perfect and get the job done! read more

We were so happy to have gotten the process started to replace blinds for a large slider, we made the appointment, they took measurements and that's where it all stopped. They couldn't order any of the samples we chose from their books, but left looking into one that had limited availability, we never heard from them again. We called several times even asking to just let us know if they couldn't help us and we would move on, they didn't even return a call at that request. read more

Cant rave enough! Dropped off one of my 6' Hunter Douglas Bamboo Shades that needed new draw strings replaced & picked it up a few days later! Perfect, very reasonable pricing and I was surprised how quickly the work was done...Five stars all the way! read more

Stacey and Jamie are the best we had our shutters removed during a new floor being installed they very professional and always on time they removed and replaced the shutters and replaced them for a fair price. They repaired the shutter door and the work like their new. I recommend them read more

Did an excellent job of repairing and refurbishing my window blinds. Like new! Very professional. I highly recommend them. read more

Minor repair work done. Promptly, competently, and at a reasonable price. I intend to use him again.

Great experience with The Blind Man blind repair business! They were able to come to my home, were very pleasant, professional and knowledgeable, and reasonably priced. Highly recommend their services! read more

I've used this company twice. The first time, Jaime and Stacey came out and they were awesome! Last month I called them again because I had broken Hunter Douglas blinds that needed repair. I got John this time and it didn't go well. He arrived 20 minutes late without even an apology or acknowledgement that he was even late. He took measurements and said he'd have to place a special order. When I asked him to let me know the cost before he ordered, he looked at me like I was crazy (like no one ever requests an estimate before purchase?!!). After he left, I never got a call back. I tried calling a couple of weeks later and left message. Still no call back. It's almost like he didn't want the business. Think he needs to retire..... Bummed to have such a crappy experience after the first time was so great. read more

I have called and left messages to call me about a repair and no one has bothered to call me back. I have used John before and he provided great service but I am disappointed they cannot return a call. read more

We had the Blind Man put shutters in our new home. Stacey and Jaime were great to work with. Jaime spent a lot of time helping me decide the style and customized the split of the shutters. Now we can have the tops open for light and the bottoms closed for privacy. We have a weird window over the stairs, but Stacey even got the shutters up there! I trusted having them in my home and can't recommend them enough. read more

Hired John to install fabric blinds on two large windows at our office. Quoted with a two week turn time, we had to leave messages every week for nearly 6 weeks before John and his two assistants showed up. They dumped all the materials in the middle of our office floor, argued loudly amongst themselves, and were generally unprofessional. Once the blinds were in place, it was noticed that the valances didn't match the blinds. It took another three weeks before John's crew arrived and installed the correct valances. The blinds are fine now, but it took more than two months from estimate to completion for just two window coverings. On John's last visit we requested a quote for a matching Velcro-applique for an adjacent glass door. Quoted at two weeks, it's now been three and we're not holding our collective breath. I've dealt with other blind installers and never seen such low attention to service. You will never actually get a person on the phone, it requires several voice mails before you get a response, and forget about sending email. The price was average, but the unprofessional attitude of this three man shop leaves a lot to be desired. There are better options in town, including just doing it yourself. read more

The Blind Man came to my client's home to clean and repair about 15 large blinds. After removing all of the old blinds we discovered that they were basically defective. They needed to be thrown out. The Blind Man did not charge my client for their time, and instead took some Blind wands as payment for all of their work! I cannot say enough how much I appreciated this kind act! Great work! read more

I just used the services of Jamie and Stacey at the Blind Man repair. they were very professional and went on and above the service I hired them for. Now only were they able to fix a stuck traverse curtain rod but they did it without having to ta take the whole thing down. It was a simple fix after they figured out what was going on and and had the project down in a short amount of time. They also siliconed my other vertical blind traverse rods, and one was high up and needed a ladder to reach. They replaced an old curtain pull and now all my curtains open and close like new. I highly recommend their services as they aren't overly priced and very friendly and professional. read more

Stacey and Jaime have cleaned my luminette blinds two different times. They do an excellent job with delicate work on blinds that were dirty and they are wonderful people, professional, enthusiastic and competent. I highly recommend them. read more

I called the Blind Man to have someone come out and repair two of our blind sets. The strings had broken and they no longer rolled up. Jaime and Stacey were sent out to fix. They were very polite and professional. They removed the two sets, took them out to their mobile repair van, and 30 minutes later both sets were back up and running. It was quick and easy. I would definitely use them again. read more

Incredibly unprofessional, rude and SLOW! This man is an older person who has no customer service skills and has no sense of urgency. DO NOT SUPPORT THIS BUSINESS! read more

We had John visit our condo today to replace cords on two of our blinds! He came as promised, did a great job and it was just what we needed! It was hard to find somebody who would come within our time frame and had the parts in stock! Thanks for a job well done! read more

These guys are awesome! Incredibly friendly and fast. They where in and out with fixing our blinds from not coming down. Definitely will be giving them a call in the future. Thank you guys again for your great service! read more

My blinds were stuck and needed restringing. Jaime and Stacey repaired the issue quickly. They also noted that the cradle needed replacing and also needed new clips. So happy to have them working again! Very professional and friendly couple. Price was also very reasonable. I would recommend them to anyone who needs help in this department! read more

We are so pleased with the quality service and the goods we received from The Blind Man. We were kept in loop through the entire process. The installation went smoothly and quickly. When you can get quality window shades at a competitive price in conjunction with excellent services you have hit the jackpot. Our thanks to The Blind Man for going above and beyond the "expected". read more

After the window cleaners left this morning, one of my large, 2" blinds would not go down. Sent an email to The Blind Man explaining the problem and asked for an appointment. John called me about two hours later and gave me specific instructions on the phone how to fix it. Worked like a charm and my blind in now down, blocking the afternoon sun. Thank you! I know who I will call with all my window needs in the future. read more

I used The Blind Man last year to repair our bedroom blind, I was pleased with the repair and it's worked great until last week. The same blind now needs to be fixed as it's having the same issue. I called the Blind Man again, spoke with John, and made an appointment for yesterday, Tuesday Dec 4th between 11am-12pm. At around 11:50, I thought I would call to inquire and get an updated time frame..no answer at either the cell or landline. My husband looked out the window and saw The Blind Man truck across/up the street at our neighbors house...no one was in the truck, we just figured maybe they had two stops on the same street? A few minutes later the truck was gone. I called again...no answer. No one called me? I called again this morning and left another message...I was so confused. We had such a nice experience the last time? At some point today, I was wondering if he was avoiding calls from my number. I blocked my number and called again. He answered. He told me he was sorry, there was a mix-up on the address, we can try again tomorrow. I mentioned my messages and confusion about yesterday and he said that he hadn't had a chance to return calls yet today (it's 1:30, also no calls yesterday) and was also a tad rude. I said thanks, we will find someone else. I have an appointment Friday with another company. This is the weirdest and strangest thing that has happened to us with a local business. I've never left a Yelp review before, but I felt it was necessary. We are just normal people who needed a service, waited patiently for our scheduled appt time, no call no show, left a few messages, no answer, no calls returned. Of course there are address mix-ups at times...but can you at least call the customer who is patiently waiting to double check the address? So weird..? Think twice please about booking this company for your repairs. read more

Called this business on three different occasions to give them my business- NO CALL BACK EVERY TIME! Strike three yer out! This is Poor customer service at its best. Either they rely on repeat or I don't really know. If others ask...I will be sure to share my story! STAY AWAY! read more

Five stars are not enough! If I could give them 10 I would! They provided service above and beyond any expectation to fix a problem created by another. Not only did they fix the problem, but they resuscitated a blind that was on it's last legs making it look like new! Stacey and Jaime Dawson of the Blind Man were absolutely awesome! I would not hesitate to recommend them to anyone! Thank you!!!!!!! read more

Stacey and Jaime Dawson were wonderful. I called due to the strings on one of my Hunter Douglas Blinds had broken and all the pulls on all three blinds were cracked and broken. They called to let me know they were on their way, and arrived on time. I took them to the room that had the blinds that needed to be worked on and they set to it. The repair took maybe twenty minutes, they explained what might have been the problem, and how to avoid it in the future. The price was very reasonable and I would definitely recommend them to my friends and family. This is a nice local couple, that has taken over the family business, they are smart, friendly and professional, this is the type of business you want to fix things in your home. read more

They repaired the day/night shade in the cabover of our motorhome. I could not ask for a better experience. They were professional and wonderful. The job was done as promised for the price quoted. Would I use them again? YOU BET! read more

If you have blinds you know that 1st rate repair is expensive and difficult to find. "The Blind Man" solves these problems in Reno. Most, maybe all, blinds dealers really just want to sell you a new blind while the one you own has a minor broken part. Most often they repair only the blind they sell. Why? Blinds are like specialty watches requiring deep knowledge of the parts and processes. Dealers can't fix them but the Blind Man can! At moderate cost too! Recently the Blind man fixed three blinds for me for $170 versus a best efforts estimate of over $600 from the preferred dsitributor. read more

Arrived on time, worked quickly and did a great job repairing multiple blinds. Courteous and professional.

My tired old mini blinds needed a good cleaning. I usually have them cleaned every 2-3 years. I called John yesterday morning and was set up with an appointment for today. He was able to accommodate my need for an afternoon appointment. Vic and his son arrived 15 minutes early, were friendly and very professional. My blinds are more than 20 years old, but they were able to breathe new life into them and had them sparkling. I was very pleased with their work and customer service. Thanks Blind Man! read more