A solid 3.5 stars…read more The good: -Beautiful views of the water -The lounge area by the pool was so relaxing and comfortable! Sincerely the best of any resort we've stayed at -Genuinely friendly staff -The cleaning crew was phenomenal and didn't miss a spot The not-so-good: -Paper thin walls. We were woken up multiple nights because the upstairs guests were walking around. Yes, plain footsteps - not even stomping - were very audible. For close to 1k a night, this shouldnt have happened. My cheap grad school duplex apartment didn't even have walls this thin! -Friction prevented us from giving the resort more money. There's room service but no menu in the room and it wasn't easily found online either. And we were so ready to drop a good amount of money on poolside drinks and food but nobody waited on us both times we were at the pool. (They did happen to wait on the social media star who was present, which was very obvious, and we made eye contact with another family who shrugged because they hadn't been waited on either.) And finally the coffee shop closed at noon. We would have happily patronized the shop for a treat and a coffee and were disappointed to find it closed so early. -Our perception was that there was nothing going on at the Wequassett. We stayed in June (and received the May newsletter; perhaps that would've given us more info if we had the correct one?) We had expected the poolside bar to be open. Maybe some live music. Smores for the kids by the fire (we would've purchased this.) So many opportunities for improvement! We stayed at the cliff house in Maine last year and there was a number displayed around the resort that you could text and they'd send a message with info about was going on at the hotel that week! Such a memorable touch - Wequasset could consider something like this. All in all, not awful, but not blow-your-socks-off fantastic, either. Just plain average in the realm of resorts.

Wequassett has been for many years among the best properties I go to in the US (or internationally…read morefor that matter). Every single time we visited, the service has been impeccable and I find it hard to think about any other resort that can get even close to Wequassett. The grounds are perfectly kept and the rooms have been recently renovated. And although, there's a trend even with classic high-end resorts (St. Regis, J.W., Ritz-Carlton) to make their renovations a little too modern for my taste, Wequassett successfully kept their old school charm. We always stay at their Signature Water View King rooms (and book well in advance as there's only a few of these) so I can't speak of other room types. The amenities are flawless and even though the main pool gets VERY crowded during summer weekends, the pool attendant always found 2 chairs for us. My only recommendation for this property is to have a backup plan for the main pool. Perhaps installing a deck and adding some more chairs there to accommodate more guests that prefer the beach vs. the pool.

Such a wonderful resort! Truro has been a very special place…read morefor me going back 60 years of vacations with my whole family in late June. Three years ago my wife and I decided to come down for a week in August, the cottages we rent in June were booked so we decided to try Topmast resort and have loved everything about it. The staff truly makes this place enjoyable,so friendly,hardworking, welcoming and helpful. The view from the balcony in our room is just incredible. Although we rarely used the pool,gym sauna,hot tubs or tennis courts,it's great knowing they are available. The beach and view is beautiful, and the fact that they rake all the seaweed off the beach makes a huge difference to other rental properties. There is a restaurant on property too that is convenient.

Contacted the resort via email this morning requesting availability for 2 nights this weekend at…read more10:52 AM, and it included my phone number. No response until 4:13 from someone called Tash saying there was availability, and to let them know if interested, and they would respond with deposit instructions. I replied at 4:52 PM, saying I was interested and requested clarification on the rate, because it was more than what their rate schedule on the website said. I had told my wife it was a beachfront room, and we were really excited. We go to the outer Cape for a week every summer, but did not book ahead this year as I had recently started a new job, and I was scrambling to find something last minute for 2 nights. As of 6:55 PM, I did not have a response, so decided to call. Couldn't understand the name with the accent, but told the person I was in contact already and wanted to book the room, and was told nothing was available. I asked how, I was already in contact, and I was told she came in at 3, there were multiple people taking reservations. HOW IS A PENDING RESERVATION NOT COMMUNICATED??? An offer for a room was made. HUGE DISAPPOINTMENT after getting so excited. This is the worst thing a reservation desk could do. Saying in email that the message does not guarantee a reservation doesn't mean you have BAD CUSTOMER SERVICE

Great place! Pricey but it's SO MUCH BETTER than most places in Cape Cod. It was a relief to stay…read morein a place like that after being on the road for hours. I took one star off only because there was a mishap with ordering through a third party site, and it took almost an hour to sort things out. Kids were so tired and just wanted to go to sleep. Make sure to reserve a room with the hotel directly and not through the 3rd party.

This was possibly the worst hotel stay experience I've had in all my 35 years of life. We checked…read morein to "Arbor Village" I believe was the name and had to take a shuttle it was so far away from main hotel grounds. Upon arrival of the "hotel room" - I use this loosely as it was essentially section 8 housing. We were greeted with a dirty apartment, a large wad of black tangled hair on the bathroom wall, a large wad of seemingly dog / animal hair in the foyer, a loud door in the foyer that slammed loudly and shook the apartment unit upon opening, and a musty smell that I can only assume was mold. Of course, I immediately requested to switch rooms to the main hotel grounds. We checked into an actual hotel room that was clean and normal. The breakfast, beach bar and ocean terrace were all fine experiences. The beach is the reason we return to this hotel property and did not disappoint ... until my husband was assaulted by another hotel guest's child, left unattended, on the beach. We were sitting on the beach when a child threw a large rock the size of my palm right at my unassuming husband's face. The child's parents did nothing. I immediately jumped up to attend to my husband and walk him back to our hotel room to ice his face. After he was situated, I explained the scenario to the concierge and a manager who was walking by. They took down my number and told me they'd reach out after corresponding with the hotel beach bar manager. I never heard back from anyone. Upon check out the next day, I followed up only to be left waiting in the lobby for 30+ minutes and then accosted by the hotel room booking manager. He was dismissive, haughty, rude, condescending, inappropriate, unprofessional and misogynistic. He said, "You should've contacted the police" "I don't know what you want me to do" "What do you want to get from this" when I simply asked him what hotel protocol or recourse would be as this was a hotel guest assaulting another hotel guest on hotel property. My husband's glasses were broken and he was bleeding. They did nothing to correct the situation, apologize or help. I would never stay here again and I am so disappointed as I was excited to show my husband the hotel that my late father, mother and I would return to each summer in my childhood.

There is no P Town without a stop at Tea at the Boatslip. Period. It's cash only, so first thing…read moreyou do is hit the ATM right by the entrance near the restrooms and stack up before you go in. There's a cover, but you can also get a punch card if you're planning to come back a few times so you're not paying every time you walk in. Outside of Tea, people are usually just posted up by the pool with frozen drinks, hanging out and catching up. If you don't have plans in the afternoon in P Town, you really can't go wrong just stopping by Boatslip and seeing where the day takes you.

Words can't describe our experience here. They police the dance floor, are unaccepting of queer…read morepeople under the age of 60, and hate hot people. Hosted at a hotel but you can't use the pool, no one is dancing. Cash only for all drinks. Couldn't move furniture without getting yelled at.

BED BUG NIGHTMARE - Health Risk, Hours of Cleanup, and Management That Doesn't Care…read more On our second night at this hotel, we discovered the unthinkable: bed bugs in our room -- confirmed by urgent care. We immediately alerted the front desk, only to be told to "send an email." No urgency. No concern. Staff admitted they had no authority to help, and the manager was nowhere to be found. They moved us to the room right next door, and then -- unbelievably -- proceeded to fumigate the infested room while we were next to it. We spent seven exhausting hours doing laundry, sanitizing every surface, and trying to make sure we didn't take the infestation home with us. After multiple attempts to reach the manager, we finally heard back two days later. Her response? There was "nothing she could do" beyond offering us quarters for the laundry and to cover our urgent care copay. No refund. No real apology. No accountability. We found clear evidence of bed bugs between the sheets and mattress. It was disgusting, traumatic, and completely avoidable. But even worse than the infestation itself was the total failure of management to take responsibility or make this right. This used to be one of my favorite places to stay. But now, after being treated like this during a health crisis, I can't believe how little they cared. If you value your health, peace of mind, or even basic human decency -- do not stay here.

This resort is stuck in the 80s. It's completely run down and in need of a serious facelift. The…read morelame 14 inch TV is dated 2010. The knives are so dull you can't cut anything. The floors appear clean but walk on them without shoes and your socks or bare feet are black within minutes. The hot tub almost never works. The pool is like ice. There is no air conditioning in most of the rooms. The snack shack near the pool is never open. All this for ridiculous nightly rates. Do yourself a favor and don't stay here.

I read a lot of reviews here. I booked this place. I wanted something right on the beach per my…read moredaughter's request. Peak summer booking that cost $500 a night for partial view of the beach. Beautiful place. Very well kept, lots of student workers. Very helpful staff. They charged my card twice for the same amount. But then were able to help there after. The place is beautiful and clean. Indoor, outdoor pool, outdoor bar is great. Only if I can stay there forever. The food from the restaurants were awesome too. Definitely will go. Back.

Absolutely everything about this place needs improvement! Ideally should just be sold to a better…read morecompany and torn down to be rebuilt as a proper place. God awful excuse for a "resort" and "hotel"! DO NOT STAY HERE!!! Sand in the room that was never cleaned out despite us never going to the beach. Room turnover needed to be requested several times and all they did was change out the towels. We needed to place a "special request" to have the sheets turned over ONE TIME! One of the pillow cases had blood stains on it and we had no idea where it came from (not us...disgusting!). Food options at the "restaurant" were minimal and the quality was poor! Walls are paper thin can hear everything our neighbors do both on our floor and upstairs/downstairs. Overall, cannot believe how much they charge for this place compared to how little they provide. Their only selling point is location. Would give ZERO stars if I could!

1st time here and such a awesome place. Great renovatiin, attention to detail. Location is…read moreperfect. You have to be some type of person to come here and not just see simplicity, elogance and beauty in one space.

My wife and I just finished a wonderful winter escape at the Blue - Inn on the Beach for our…read moreanniversary. The drive to Plumb Island through Newburyport was the perfect introduction to our romantic, north shore getaway. Being from Phoenix, we look forward to our cold, winter adventure each year and neither of us had been anywhere north of Boston before. Before our arrival, communication with the Blue was informative and hand a personal feel. Obviously, the Blue caters to summer beach-goers, and the reserved parking area near the hotel would definitely be a huge plus for folks competing for parking spots, but in winter, there are very few people or cars on the entire island. The Blue is a quaint little hotel nestled on the beach in a neighborhood of New England beach homes. We were happily greeted at the front desk by Blue staff and the General Manager. They tendered to our every need and surprised us with a fabulous fruit and chocolate anniversary gift waiting for us in the room. The room was beautiful with a classic and modern beach feel. Sliding glass doors open up to a wooden deck with a fabulous view of the Atlantic Ocean. We could hear the crashing waves while sitting inside beside the gas fireplace to read. It was magical! Also magical was the bed! We haven't slept that well in years! The bed was so comfortable and my wife loved the pillows so much that she bought the very same ones for home the day we returned. And don't forget the two hot tubs! There is nothing quite as enjoyable as relaxing in a steaming, bubbling hot tub while it's snowing all around you. Honestly, the "hot tubs available" filter was probably what highlighted the Blue to me during my search for this trip. One hot tub is on the second floor deck, overlooking the beach and the second is hidden under the pine trees at the end of a short sidewalk across the street from the main building. Both were large enough for probably 6 people, clean and well maintained. Again, it was February so we had them all to our crazy selves the whole week. The beach is beautiful! There is direct, private access from the second floor of the Blue, via a wooden boardwalk. The beach is sandy with very few rocks. I didn't see any seaweed or anything washing up on shore, but it was February, so I didn't expect to see a whole lot of anything living coming out of the water. Every morning we enjoyed a beautiful sunrise over the ocean while we drank some local coffee delivered direct to the room. Oh yeah, breakfast! Each morning the staff dropped off and adorable wicker basket with fresh, local breakfast offerings plus that wonderful carafe of coffee. We had different breakfast each day, to include quiche, overnight oats, fresh fruit, biscuits, and bacon. Just the right amount for the two of us and we couldn't wait to see what breakfast surprise would arrive each morning. Although Plumb Island may feel remote from the business of the Boston-metro area, the location was great for dipping down to Salem without hitting any traffic, or popping up to New Hampshire for a sleighride through the forest. One morning, after a small nor'easter blew through, our SUV got stuck in the parking lot snow. No worries! The General Manager of the Blue came out to hail down a plow and personally helped push us out. Now that's service! Overall, I would wholeheartedly recommend the Blue -Inn on the Beach to anyone looking for a romantic beach getaway. If you're looking for a less Metropolitan vacation with the proximity to get to Boston in under an hour, the Blue can't be beat. We will definitely be coming back. Maybe even in the summer next time!

This is a refurbished resort that is trying to improve. The reason for a four star instead of five…read morestars is the room condition. We came in after the room had been cleaned and found the floors covered with humidity, the maid turned the ac off. I used a towel to wipe off the condensation, and it turned black, see photo. Dirty floors. Breakfast was included on our package. It was the same each day: -eggs -bacon -sausage -potatoes -pancakes Plus. The normal cereal, one type of bread, and one kind of so-so muffin. Nothing to write home about. But it was good, just not "resort" quality. We did see the restaurant manager checking on food, and greeting people. The coffee was good, with real half n half offered. In the evening there was a self serve s'mores table with chocolate, Graham crackers, and marshmallows. Simply take the goodies outside to one of the many fire pits. Nice. One evening there was line dancing lessons. The bar has live entertainment.

Overall we had a great time here. The unfortunate thing was…read morewe were there on a weekend there was some basketball tournament so it was extremely busy. We waited about 25 minutes to be sat for lunch at the restaurant in the hotel and they were so understaffed it took a while just to get waters. I got the steak tacos for lunch though and those were literally to die for I've been dreaming of them since. The pools were overrun by teenagers not being watched by their parents because all the parents were in the bar line or just not paying attention, felt bad for the lifeguards who kept having to literally yell at them and blow their whistles while they continued to not listen. At around 11/11:30PM I ended up in the hallway confronting a group of teenage girls who were literally screaming their heads off for whatever reason, I was trying to get my toddlers to bed and they wouldn't sleep because the girls in the adjoining room were just such a nuisance. However after telling them if they didn't keep it down I was calling security and their parents (who no surprise were at the bar), they kept it quiet the rest of the night. So overall we had a good time, room was nice and comfy, pool area overall was great aside from insane teens and drunk parents. Probably won't be back again anytime soon though.

My biggest concern with Ocean Club on Smugglers Beach is guest safety…read more During my stay, I observed multiple children lose their balance and fall near the main pool railing. In my opinion, the railing does not appear to be safe, and I believe it should be inspected to ensure it meets all applicable safety requirements. I brought my concerns to several staff members, including the maintenance manager. Unfortunately, I felt my concerns were not taken seriously, and I found the response to be dismissive and disrespectful. When a potential safety issue involving children is reported, I expect it to receive immediate attention. Aside from this issue, the resort itself was okay. However, guest safety should always be the top priority. I hope management addresses this concern promptly so future guests can enjoy their stay without worrying about the safety of the pool area.

Fantastic stay. Two adults for two nights. Easy check-in and check-out. Comfortable, clean studio…read moreat a clean beach. Helpful staff. Will be returning.