Pending review
Do NOT bother
My daughter and I share a birthday and had been enjoying a lovely weekend in Walla Walla. On our return home from our amazing time there, I made a stop in Roslyn specifically for a visit to The Brick. I had both of my adult children in the car, and while they mentioned there was better food in other restaurants in town, I insisted we go there. While I am aware the food quality is mediocre at best, I thought the 'atmosphere' would make up for it.
I was W R O N G.
I want to stop here and mention while we are in the middle of a pandemic, eating out was somewhat of a luxury I hadn't experienced in a while. As it was our birthdays, I thought this restaurant would be happy having customers sitting and eating. Or, at least one would hope.
I've been to the Brick on two other occasions. The place is very casual, but in my other two experiences, the service was always relatively friendly. On this visit. NOT SO MUCH.
Seth, our waiter, sets down three plastic glasses of water and tells us if we want refills "there's a cooler filled with water at the other end of the restaurant--so please help yourself. " Interesting. The table of 4 young cute girls received water and a pitcher full just in case they wanted refills. Guess we just weren't cute enough for Seth to share the same courtesy,
We order a round of cocktails, which actually show up. Yay! That's a good sign.
He took our order, and 15 minutes later, my son and I both get our food delivered my son asks for Sriracha Sauce. We wait, thinking my daughters meal was on its way......but it never showed up nor did the Sriracha. Seth was no where to be found.
We wave down a young woman who was dropping food to another table, and ask about the location of my daughter's meal....and the Sriracha Sauce for my sons fries. She leaves never to return. Naturally, I feel badly for my daughter, so I get up, go to the bar and ask for help. She tells me to go find Seth who's gone MIA.
Once I locate Seth, I ask if he is aware my daughter has no food, and my son has no Sriracha Sauce. He tells me the food is on its way. Really? How long? 10 minutes. I suggested perhaps it would be considered a GOOD IDEA to communicate such information to customers. He seemed quite confused and was unsure how to respond. I dunno.....perhaps APOLOGIZE FOR THE SITUATION??????? WOW.
about 20 minutes later, after our meals had been consumed and my daughter left to find food elsewhere, Seth shows up with my daughters meal in a box. Still no Sriaracha. That's ok.....the fries were long gone.
I find this sheer disregard for a HORRIBLE SERVICE EXPERIENCE by Seth, a non existent manager, lead, owner ANYONE who may be paying attention.
After the struggle all restaurants are experiencing after this long Covid issue you would think MINIMUM EXPECTATION is service would be exceptional. You would assume servers would want to make money by giving paying customers the respect they deserve by communicating an error when one takes place. Then FIXING IT. This place is a shambles. The lackadaisical attitude towards service at any level is offensive.
Listen up Brick management (if there is one) your food isn't good enough to warrant such arrogance. I suggest reviewing service guidelines and sharing them with your staff. read more