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    The Burger Den

    3.3 (3 reviews)
    Open Open 24 hours

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    Sharps Roasthouse

    Sharps Roasthouse

    4.4
    (2.7k reviews)
    0.1 mi
    $$

    Food was great! Drinks were delicious! A bit pricey if you aren't getting the craft cocktails that…read moreare only 7.99/8.99 but overall will be going again. Owned by the same owners of Vons up in Seattle/Woodinville. Would probably not recommend taking kids here, better as a bar atmosphere.

    We stopped by Sharps RoastHouse for lunch on Tuesday, July 14 while traveling for a youth soccer…read moretournament. The food was outstanding, and our waitress provided excellent service throughout the entire meal. She was friendly, attentive, and handled a difficult situation with professionalism. Unfortunately, our experience was overshadowed by how the manager on duty, Sam, handled an accident. While helping our waitress deliver our food, he accidentally dropped a container of ketchup that exploded all over the side of my body, covering my arm and my white button up shirt. Accidents happen, and I truly was not upset about the accident itself. What disappointed me was the way it was handled afterward. Immediately after the incident, Sam insisted that a rag with sanitizer and water would remove the ketchup from my white shirt. He then disappeared and never checked back with us until we were preparing to leave. At that point, he handed me the general manager's business card and said I should contact them to have my shirt laundered. After we explained that we were from out of town, he continued to insist that laundering was all they could offer. My wife politely explained that would not be practical and that the situation needed to be addressed while we were there. Rather than working with us, Sam simply walked away. Our waitress had no idea what was happening and was left trying to manage the situation herself. After some time, Sam walked past our table to tell our waitress, who was helping another table, that my meal had been comped because of the incident. He never came back to our table, never looked our way, never apologized directly, and never acknowledged our appreciation for comping the meal. It felt like he wanted to avoid the conversation altogether. Our waitress mentioned that the owner truly values customer feedback and takes reviews seriously. If the owner reads this, I want to be clear. Your restaurant is excellent. The food was fantastic, and your serving staff represented your business very well. However, Sam's handling of a simple customer service issue fell far below what I would expect from someone in a management role. Accidents are understandable. Poor communication, lack of accountability, and avoiding customers are not. Based solely on our interaction with Sam, I believe he is doing more harm than good for an otherwise outstanding restaurant.

    Photos
    Prime rib, slow roasting
    Prime rib, slow roasting
    Met with nice cold water and some cornbread
    Met with nice cold water and some cornbread
    Double Smashed American Burger - IG: @nelson_eats

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    Double Smashed American Burger - IG: @nelson_eats
    Shake Shack Westfield Southcenter

    Shake Shack Westfield Southcenter

    3.2
    (64 reviews)
    2.4 mi
    $$

    There was a lot of fuss about this moving into the food court at the mall, so my husband and I…read morestopped by pretty soon after; we were underwhelmed by the burgers although I thought the shake I had was extraordinary. I always believe in second chances, so today I stopped by again. Again, they were one of the most crowded spots in the food court and service was a bit slow - yet picked up when the lunch hour hit. I was happy with the cheeseburger, which was tasty even without any condiments (I just added lettuce and tomato). I also tried the tiramisu shake. Thoughts on that: 1) I've never felt that shakes that include coffee really do anything coffee normally does and this was no exception (to be fair, tiramisu doesn't give you a buzz, either); 2) don't forget to chip away at the cookies inside the shake because getting those cookie bits into the mix really ups the taste. If you are vegetarian, they have some options. They will also do lettuce wraps instead of bun or gluten free buns. Pretty great. Hard to rate ambience - it's a food court. But there was plenty of empty seating nearby, even during lunch; many people come for takeout orders or are dashers. They have installed a couple of self checkout stations now, which was nice, and moved pretty smoothly.

    To me it's so important to see fair representation when I choose places to eat and that's why…read morechoosing Shake Shack in the South Center mall food court was a no-brainer for me. There was friendly Black, Asian and White workers there. The food was fresh and done in a timely manner although there was a lot of people ordering at the time. I am very happy with my purchase, I got to sit down and people watch while eating which made me a very happy camper after shopping.

    Photos
    Shake Shack sign
    Shake Shack sign
    Shack burger (single)
    Shack burger (single)
    Shake Shack Westfield Southcenter

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    The Burger Den - fooddeliveryservices - Updated July 2026

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