I took my car there for an oil change and it came back with a chip on the windshield passenger side…read moreand 29 miles more on my mileage.You do the math!! I also found they took off the engine cover and never put it back on. All this took approximately 3 hours to do. I thought this dealer was a reputable one but found out the hard way they do not care about your taking car of business. Also they hire irresponsible ( Lacking a sense of responsibility, unreliable or untrustworthy or not liable to be called to account by a higher authority, workers. I will take my business to a more reputable business in the future.

Took my 2021 Buick in for repair the repair shop was across from my job. Had couple of light on…read morethe ABS brake, engine light had to wait for a week for the part pick up last Friday. The part was only $19 dollar, but labor was high. Was told needed tires which I knew they gave me some price quotes. But the problem was not even a week has pass and guess what engine light on again. Call back to check about it found out that I should have taken to Gurley Lee which is Certify on working on Buick was told that they can work on them but no recall work can be done by them. With me needing my car because of taking care of family members I wish they would have told me that in the beginning. Now have another appointment with Gurley Lee to check what work was done by Gates and to see why my Engine light is on again. Lesson Learn.

Terrible experience. I dropped my vehicle off for a buildout and they proceeded in a direction I…read morenever approved, making decisions without consulting me or communicating what they were doing. I was promised regular updates throughout the process, but when I asked for them, I was told it "wasn't their responsibility." Four months later the build is still not finished. The lack of communication and accountability was unacceptable. I would not recommend this business.

I saw an ad on T.V. from Greg's Automotive in Mishawaka. I'd been there before test driving a…read morevehicle. That was 3 years ago. The stride his company has taken is amazing. Buying the company next door and building a new service area. So, I stopped by a couple of weeks ago and asked about my Mini Cooper. I normally would have to go to Buchanan, MI or Ft Wayne or Indy to have it serviced. Well, fortunately the wonderful service people found a problem which was not relayed to me when I bought it last year. It cost me, but it was worth my peace of mind. They sent me a video of the problem and it worked out great. They definitely know what they are doing. I was impressed. Definitely will go there again.

I desperately wanted the chance to buy this wheelchair van. I first reached out on the fifth and…read morewas told that although it was listed on their website, Facebook, and cars.com, that it has been taken off for a paint job due to rust. I asked when it would be in and was told Wednesday January 14th, but that they would call me when it was in for sure. That day came and went and I heard nothing. I reached out again and was told it is still in the shop. Fast forward to today, I reach out to Alex with a "?" as I still heard nothing and was met with a message saying that someone else is scheduled to look at it. I called frustrated and was met with "well, several people reached out before you so we have to go through them first". Never was I told that before today once. If you're looking for a wheelchair van, do not bother with this place as you can wait 2 whole weeks for responses, reach out multiple times, and still get passed over. If I could give zero stars I would. I have attached pictures as proof of lack of response and for when I first reached out. Edit for a reply to their Google reply as I could not reply to it via Google: The owner's response makes this look like a "miscommunication," which is not accurate. Over the course of approximately two weeks, I checked in multiple times and was repeatedly told the vehicle was still in the shop and that I would be contacted when it was available. At no point during that time was I informed that there was a line of interested customers or that others had priority. I chose to end the conversation because trust had already been broken. This dealership had multiple opportunities over two weeks to be transparent and chose not to be. I was not proactively contacted with an apology or clarification; instead, I had to reach out yet again to learn that the vehicle was effectively unavailable. Under those circumstances, it was reasonable to disengage rather than continue working with a dealership that had withheld material information. Also, I am not located in California, I am from Indiana so apologies for that not being reflected accurately.

I bought a vehicle from them and an extended warranty. Now not even 2 months later the left control…read morearm needs replaced and warranty doesn't pay for it... just be careful buying a warranty or car from them. On my way home after I bought it the bolt came out of my right side brake.

I found Auto Import Specialist a few years ago. After receiving completely awful service for my…read moreMercedes at the local 'beep beep' dealership, I needed a service center that was honest, fair, and that I could trust to work on my E-350 wagon. I have to tell you AIS fits the bill in every way! The service is exceptional, the guys are very customer oriented, and the work is stellar. I have been around awhile, have had many classic cars, and have been to many auto shops throughout the course of 60 years of driving. This place is head & shoulders above most. Take your car here if you want to be treated with courtesy, honesty, and fairness & want good work and great communication. These guys, Mark, Jeff, Joe and all the guys in back love what they're doing ... and it shows!

I am a 73 year old, widowed grandmother and I've had AIS work on my 2008 MINI Cooper S about 4 or 5…read moretimes now and am extremely happy with the service I've received from them. I feel my car is in good hands with them, they are honest, do great quality work and I feel I can trust them to keep my car being dependable for me. They will continue to receive my business! Knowledgeable, professional and trustworthy is what they are!!!! Karen S

Neil at Le Valley listened not only to what we wanted but also to what we needed in a vehicle. He…read moreknew advantages and disadvantage of vehicle, taking it from our perspective. He went above and beyond in assisting us in paperwork and after getting the cars. Yes, cars. We were impressed with their honesty, their sense of responsibility, their attention to detail.... so we bought two SUVs, which we both enjoy.

Though they have a garage on site, this vehicle was not prepped to sell the way it should have…read morebeen--back brakes, two-four tires worn, exhaust issues, a drive belt and an axle boot. Unfortunately, two of the issues found before the sale (pre-purchase inspection at my expense) and a few issues found after (2nd inspection at my expense). No one wants to find, and deal with, issues immediately after the sale. Most issues then downplayed of course.

I bought a used car here in late summer/early fall 2025. I knew I was buying used, but Carfax and…read morethe dealership never mentioned any issues with the driver's side doors. Within just a few months, it became clear both doors had been badly repainted right before the sale. The paint looked okay at first, but it didn't hold up. Now we're stuck having to pay a professional to repaint both doors properly. Disappointing experience. Buyer beware

I had a my 2002 Wrx worked on at a different shady shop in Osceola and they messed up my car really…read morebad. Cars2you took my car in and said that it was in really bad shape which I can attest to myself, and they worked hard to get it right and brought it back to life and were updating me step-by-step and being transparent with the price as well. Highly recommend shop.

My purchase experience with Cars2You.com was extremely positive. I have never felt so comfortable…read moreshopping for a car, and I hope it is the same for you. I found an online posting for the vehicle I wanted, and decided to go take a look. I must admit, I was reluctant to visit at first because it was not one of the well-known dealership companies (Ford, BMW, GM, Acura, etc.) and it was a bit of a drive. I cannot tell you how great of a decision it was to take a visit. Grigor was a knowledgeable and honest business man who knew when to help and or just let you browse - something I've never experienced at a car dealer. The customer service was more than I had ever expected, which had a huge impact on my buying decision. Seeing the original sticker price of the vehicle was not much over the Blue Book Value, and that Cars2You.com was still willing to do some slight negotiating spoke volumes to me. I am very happy with my Pontiac Vibe. I purchased the vehicle in good condition in and out. I can honestly say, without reservation I will return years from now when it time for me to purchase another vehicle. Additionally, I highly recommend Cars2You to others. My purchase experience was hassle-free, quick, and easy; thus, I certain that yours would be the same! Grigor is by far the most honest car dealer in the area, and I hope you will go check out Cars2You.com.

We just bought a used vehicle from Asian Concepts--James Hayes, in particular... wanted to express…read morejust how GREAT of an experience we had working with James on this transaction! James was our salesman, our finance person, the whole shebang--not like some other dealerships where you're shuffled from person to person, everybody trying to sell ya something (no hard selling here)--James was IT, in a nutshell, and we totally appreciated that fact, along with his "easy going" attitude. When things got a little 'rocky' during the deal, James kept his cool...he was calm, composed, and friendly with everyone involved... how awesome is that?!? (and yes, my husband and I DID notice that!) We're also extremely happy with our purchase! 10-STARS FOR JAMES HAYES AT ASIAN CONCEPTS!!! ~Preston & Leann Smith

May 2022 I purchased a vehicle here and I was talked into buying a warranty for $3500 at the time…read moreof purchase. Immediately after taking delivery I noticed there was an alignment issue when driving at highway speeds. This made me question that the car had been gone over thoroughly as the salesperson stated. My next visit was for service on a loose sway bar/ noise when cornering. The service manager informs me that the warranty claim was denied for the amount of $800. I started asking question about the amount he was now trying to charge me and what exactly was getting replaced. He backpedaled and lowered the amount for what turned out to be replacing the $100 end links. No wonder the warranty claim was denied. The following visit/ last visit. I bring the car in for check engine light. The car needed a drivers side oil control valve. The service manager tells me the warranty claim was denied for $1200 repair. He then informs me the dealership ended business with this warranty company and that they are now not covering claims as a result. He says I should cancel my warranty with them and try to get a refund. For good reason I look into the repair to get my car back on the road and can't understand how a $300 part direct from Subaru that has 4 bolts fastened onto the bottom of the car will cost $1200. I take the car home and purchased the part from Subaru and spent 20 minutes fixing issue completely. They sold me on a warranty and then abused the warranty company by over estimating repair costs which in turn left me with denied claims. I got 0 value out of the $3500 warranty they sold me on and I have now spent several months trying to get an unknown amount back as a refund. Finally just over a month ago I finally found out what that amount will be a measly $1,700 in which I'm still waiting for. If I had read a review like this to go off of I would have never stepped a foot in their door. Take it as you will... my take is they have zero integrity

Update to last review, I purchased a 2007 Chevy Suburban from this lot and less than 6 months later…read morethe transmission went completely out on me while on way to work. I called & spoke to the dealer Justin & he tell me that I can bring it in and he'll diagnose for free but won't do work on it. After further discussion the Owner decided to put a replacement transmission in and I had to pay $600 plus cash to pick up my truck. Fast forward i pay the money to get it back then days later there's another issue I take it back they agree to fix for free it's been 2 weeks no one calls to update me and when I call Justin acts like I don't have a reason to be calling. He eventually told me to pick up a loaner which I did and vehicle was 100% unsafe to drive brakes were to floor. I returned and have heard not a word. This place is definitely a rip off they will get you in something Quick already having the knowledge of the issues. The management team sucks you can't talk to anyone pass Justin which is unprofessiona. The only people that understands how to be professional at Header's is the friendly women at the front desk. I've always made payments on time and often times even early. They're currently holding a truck that is financed to me and I've been paying on it.

The car is great. The service at headers is not great. My title was sent somewhere to an old…read moreaddress. I had to an extra $150 to have it sent to the new address. And when I called to make sure they had the address on file it wasn't updated they said they would put it in my file and hung up on me. They also said that it could be up to eight weeks and there's no time guarantee on when it could be coming. So then I asked could they give me another tag because it was obviously out of date and they said that's illegal soon now I have an illegal car that I have to drive anyway and not because I didn't pay for insurance not because I didn't do everything right but because even when I went to the DMV in Indiana they had no record of this car title being transferred or even where it came from. So now I'm just sitting waiting hoping and wondering if they sent it yet or if I'm going to have to pay another $150. Worst customer service ever.