We've chosen this UPS Store for quite some time because it's the closest location to Dayton, and…read morewe've always appreciated the helpful service from most of the staff. Unfortunately, our experiences with the manager, Jerome, have been consistently uncomfortable. On multiple visits, his comments and demeanor have given us the impression that our business--particularly Amazon returns--is unwelcome. Today was a good example: we came in with four pre-packaged boxes, one of which simply needed to be dropped off. As soon as we walked in, he looked at the boxes and remarked, "Those can't all be returns." My wife felt put on the spot and replied that they were, and his response was an audible sigh that made us both feel like an inconvenience. Other employees have mentioned that a large portion of the store's daily traffic is Amazon returns, so the attitude is especially confusing. Customers shouldn't feel guilty for using services that are core to the business. Because of these repeated experiences, we've decided it's worth driving to the other Carson City location--despite the extra distance--to avoid feeling unwelcome. We value good service, and it's disappointing to feel pushed away from the store we've supported for so long.

They are all so nice and very helpful. Very convenient. Thank you for your great service.read more

I've been to this UPS location for Amazon return drop offs, fingerprinting, and once for shipping…read moreneeds. I've never had any issues and my experience has always been great. When scheduling fingerprinting, it was fast and easy. When I arrived for my appointment it was on time and simple. The technician was efficient and friendly. My Amazon drop offs have always been easy too. They scan my code and take my item and give me a receipt to send me on my way! Pricing is of course average for a UPS location. Similar to competitors and other locations. Great location and great staff here.

Since moving to Genoa in the Fall of 2020, I've occasionally used this UPS Store (and the one in…read moreGardnerville) for making copies, printing out a flash drive file or so) and returning Amazon packages. I'm usually in and out quickly as my tasks are relatively simple and the line management and service by staff are pretty good.

I came here to sign an emotional legal document with an unexpected time crunch. I was so pleased by…read morethe employees here and how quickly they were able to accomplish printing, notarizing and scanning my documents. Thank you so much to Stevie for being so accommodating, expeditious, and courteous during an incredibly stressful time.

It used to be open on Saturdays, but not any more. It randomly closes early on Fridays so between…read morethese two issues, it is a problem.

Another great visit and I'm happy again as a customer…read more I arrived just minutes after they opened, and I was the second person into the store. The gentleman in front of me was taken care of with a positive attitude by the employee, and my two transactions went quickly and efficiently. I'm not sure how it could've gone better.

I don't recommend using the passport photo service at this location. I got my passport photos here…read moreand they were not only unable to provide me with a digital photo that was acceptable to the online renewal service, but they eventually refused to respond to my requests for an acceptable photo. And that was the manager. The photos they sent were not the correct size and both of the employees I dealt with did not know how to resize them correctly. This store seems to do a good job on everything except the digital photos. You pay your money you take your chances.

My father and I came here to get some important paperwork notarized. Tony was incredibly helpful…read moreand was very kind. He was efficient and clear about what needed to be done.

I've used this business for notary services, mailing, scanning and Fax. All first rate…read more The store also has a great selection of greeting cards. Debbie S

Robert went above and beyond to help me ship out some extremely important documents on a tight…read moredeadline. I was pretty overwhelmed, but he stayed calm, professional, and genuinely caring throughout the whole process. His support made a stressful situation so much easier--truly excellent customer service. Highly recommend!

The staff here is top notch. I wouldn't go anywhere else because their service is the absolute best…read morein the business. They are insanely kind. And all my packages get to where they are going on time and in perfect condition. thank you!

My new go-to mailing center. The guy was super helpful, knowledgeable and always has a great…read moreattitude. The kind of employee you want helping your own customers. You can mail a package anywhere but you can't buy great customer service. I couldn't recommend it enough.

Love to bring in my packages to the Office Mail Center. Staff always so friendly and super…read morehelpful. If you have any item for shipment, they will find the best price for you and tracking info for you to follow. The fun retail items are worth the trip alone. No packages required!

PS: Note that I live here, so I deal with this business 52 weeks a year :)…read more This is a small town, and it didn't take long after I moved here in 2000 to realize that this isn't the big city and I better learn to fit in to the Tahoe Local Lifestyle quickly if I really wanted to become a long timer lol. Our poor Post Office just isn't geared for the Amazon age, and so when my hubs and I decided to be apart of the overall solution, we chose Pak Mail to be our partner for personal packages and business mail delivery! We are beyond happy with the support we get - whether its Arturo or Megan answering the phone when I call, or Heather finding the most bizarrely irregular sized box to ship a package in, we're SO lucky to have their help! I absolutely LOVE that they are so attentive to COVID precautions - and I've never had a problem getting a package or mail because of limited hours. Their LUXER boxes make it so easy to pick up after hours! Plus, I love that as one of their box holders, I get to come in during specific "customer-only hours." THAT is REAL customer service you sure don't get down in the Big City! It always cracks me up when I'm chatting up someone in line in front of me and Heather says, "Is that Marla?" THAT is small town living folks - you get to know someone well enough that even with a mask on, they recognize who you are :). As for James (the owner) ... well, there just isn't a nicer guy in this town. And he does the right thing, always. Moods come and go, packages arrive and get shipped, life goes on. It's the connections you make with our local service stores and their employees that make all the difference. Thanks guys ;)

They have such a waiting list they didn't seem to care. I…read morehave gone several times for deliveries and such and staff, for the most part, a bit edgy, not just my experience, but I saw the same with others in line

This place is always awesome. They are very helpful and friendly. It's a great place to receive…read moremail.

The lady that owns this place is absolutely one of the most kind person I have ever run into my son…read moreused her services for many years and unfortunately, he passed away and when I reached out to this woman, she went above and beyond to help me and was just so kind. I can't even begin to explain my gratitude towards this woman, and I would recommend it and like my son said before her prices are incredible her Services above and beyond

Did not send my FedEx shipment so will NEVER ship with them again. Caution to all people when you…read moreare making returns - your goods may not make it their return centers. I will never return to this place. do NOT recommend their services.

Cannot recommend this business enough. We had a job proposal to turn in and realized 30 minutes…read morebefore it was due that we couldn't email it but had to hand deliver it- and we live over an hour away from Truckee. We called Office Boss and they got it printed, sealed, and hand delivered it themselves within the required timeframe. They were so friendly and helpful throughout all our calls and requests. Best customer service we have ever received! Thank you Office Boss!!