Talk about a Great Overall Experience. Came here & immediately got seated . Plenty of parking, since it's at the Polaris Location. From the Get Go, the Ambiance & Atmosphere was Vibrant with Lovely background Music playing plus Very Artsy Decor throughout the entire restaurant. Lively & Robust. We had a Kickass Waiter by the name of Tommy. He was Very Engaging & Helpful with some solid tips on recommendations plus he was Extremely cordial & promptly accommodating. Gave us some hot fresh bread n butter plus water glasses. Then gave us time to examine the large menu of various selections. We ordered an avocado appetizer that was Delicious & Sublime. Then came our cocktails Then the main entrées.My Wife had the Chicken Picatta & I had the Chicken Parmesan. We we're both Elated at not only the portions but the amazing tastes & flavors bursting from every bite. Absolutely Delicious & Scrumptious, I told Tommy to pass on My compliments to the Cooks/Chef in the kitchen. Plus to also praise the Bartender for the Cocktails & Kamikaze Shots. We also mentioned to Tommy that we recently went out to a fancy restaurant that gave us horrible service & Overpriced,OverHyped scenario. We complimented him that in the 1st few minutes of his services rendered to us, that he exceeded the whole experience from the lackluster night we had before. He was a gazillion times better, more attentive & personable & real than the other joint & waiter. We throughly enjoyed our splendid night with fabulous food,beautiful surroundings & incredible services. We we're stuffed from the large portions & took the rest home. Plus we ordered some tasty cheesecake slices to go as well. Bravo Bravissimo to Tommy,The Cooking Staff, Bartender & Friendly Hostesses here at the Cheesecake Factory. We will definitely be back again to try something else & have more good times here. read more

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There's plenty of free parking in the lot and a decent amount of seating inside. It is a comfy, welcoming, and lively with guests. We got a couple apps to try and we split an entree because they're pretty decently sized. And of course, we got a refill of bread a couple times. The Fried Pickles were spear shaped and pretty good, crispy, and the sauce was a good pairing. The Cajun Shrimp appetizer was flavorful and good. Both apps were seasoned well and with quality ingredients. We got the Cajun Jambalaya Pasta and thought the pasta, sauce, and shrimp was good but the chicken was a bit dry. Overall, seasoned well and tasted pretty good! The service was a bit slow and our server wasn't the most attentive or nice person. It was a busy night so we understood it was hard to check in often. Overall, it was a good meal and a decent place to be at! I would recommend for small groups, a casual date, and quality made meals. read more

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The food was great and we really enjoyed everything we ordered. The only downside was that after we'd been there for a while, it started to feel like we were being circled by sharks. I was catching up with an old friend and we ended up staying longer than a typical dinner, but we weren't causing any issues and were seated in the bar area. We completely understand restaurants need to turn tables, but the frequent check-ins and overall vibe made us feel like we were being encouraged to leave rather than continue enjoying our time. It's unfortunate because the food and atmosphere were otherwise excellent. read more

Our server, Kenyotta was excellent. She was attentive, friendly & efficient. She made our experience at Cheesecake Factory a real pleasure. read more

Went for happy hour and day at the bar. We ordered the stuffed shrooms and ch you chicken egg rolls off of the happy hour menu along with a few cocktails. Fast and friendly service and the food and drinks were yummy! Nice atmosphere and enjoyed our visit! read more

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Our waitress Tori was soo sweet and personable. She recommended some items to my grams, like the tex mex egg rolls and the grilled salmon. Everything came out Hot and Delicious! read more

The Cheesecake Factory - Pasta DaVinci - American Near Me - Columbus, Ohio

Worst Cheesecake Factory I've been to! I ordered from the Skinny Menu and the portion was just a few bites and they forgot my side of protein. It was super overpriced for the food. Will never eat here again. read more

I love the Cheesecake Factory, I truly do. This experience was not an all time high though. The front desk staff was not the kindest. The cheesecake was amazing though. My boyfriend and I got the new Tirimisu cheesecake that is going viral on instagram. It was BOMB!!!!!!! I got the Bang Bang Shrimp and Chicken for dinner. It was not very good. My boyfriend and I were completely unimpressed. Our waitress was kinda mean. Oh well. You get what you get. We will be back and give it a go next time, but sad to see this time. Kinda dirty inside. But I do know how much traffic flow is in and out of the Polaris location. read more

The service was great! Seating was comfortable. Had an amazing cheeseburger here! Bread was delicious. Fries were fresh. Cheesecake was amazing. I got the Reese peanut butter one as it's my go to and it never disappoints. Only complaint is that I wish the slices were bigger! lol read more

Stopped in for lunch on a Saturday and let me say we got here just in time to beat the lunch rush. We waited for about 5 minutes for our table as we looked over our future cheesecake selections at the cheesecake counter. We received a text and our hostess took us to our table where Jacob waited on us. He was great with keeping our water filled and checking in. It was quiet and relaxing and the volume slowly crept up as the place filled up. While we waited for our order we decided which cheesecakes we would order to go and turned that order in before we finished eating. From past experience I didn't want to wait 20 minutes to get our cheesecake. This proved a good idea bc it took less than 10 this way. We selected four kinds to share. This is what the indecisive do or the adventurous, I'll let you decide. I had a combo lunch of steak and chicken with smashed potatoes and my husband had a chicken and avocado sandwich with fries. The food was good. This place still amazes me that with so many options on the menu they still put out tasty food. Is it the best I've ever eaten? No, but it's not been disappointing either. I'm glad we decided against the appetizer bc this was definitely enough for lunch. The banana, pineapple upside down cake, key lime and tiramisu cheesecakes we chose were delicious. My husband's favorite was the pineapple upside down and mine was probably the key lime. Just don't mix the key lime in with other flavors or you'll probably disagree with my judgement. read more

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Everyone loves Cheesecake Factory and from the second I walked in I was side eyeing the Cheesecake bar. My waitress Cheryl was absolutely fantastic and I believe the management, Mr. Theo was very attentive and insured me of a proper dining experience. It most definitely was! The food was great as always. I had the Beet Avocado Salad, Miso Salmon and washed all that down with Triple Berry Bless Cheesecake. read more

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First time going to the Cheesecake Factory and it was AMAZING. I went with just my fiancee at around 7:30 and only had a 30 minute wait for a table and they have a nice little waiting area. Once we were sat we were attended to almost immediately and our server was amazing! Her name was Tylecia I think and she was very attentive the whole visit, while she had many other tables. We were visited very frequently and she was extremely nice. The restaurant looked amaizng and we ordered an appetizer and got it very quickly and were very satisfied. We recieved our meals in great time and the food was absolutely delicious. The presentation is amazing and then the portions are great too. We got boxes and ordered cheesecake slices to go and left overly joyed. If it were possible I would be rating my experience much more than just 5 stars. read more

The kids had reservations here and had trouble finding a parking spot because it was prom night. 5 minutes late for the reservation and they gave away their table. Come on do better, this is kids prom. Never again. read more

Overall I had a good experience here but the wait times were veryyyyyyy long. We got sat within 20 mins but once we sat it took forever for the food to come out. The waiter was great, it wasn't his fault, but it really took us about 3 hours to leave when it wasn't that busy. The food was good as always and the passionfruit spritz is delicious. We ordered the Korean fried cauliflower with a side of rice, avocado egg rolls, and chicken lettuce wraps to split. They were all great. The Korean cauliflower is one of my favorites. read more

The Cheesecake Factory - Korean Fried Cauliflower - American Near Me - Columbus, Ohio

We hadn't been to cheese cake factory for a few years and boy has it changed. I got my usual beet salad and chicken costoletta. Beet salad had very little arugula,but the pecans and sauce was really good. My chicken was tasteless. I remember it having a great lemon flavor before when ordering so this was a little disappointing.Mash potatoes were good and asparagus was flavorful. Hubby had smash burger and fries. Very small sandwich, but he enjoyed this meal. We wanted to do happy hour but was not placed in the black table tops when seated. This would require us to move , so decided wasn't worth moving once we were seated. Atmosphere was stagnant, table had crumbs in it when we were seated and we brushed them off. Needs a face lift in my opinion. We ordered cheese cake to go. The slice was soooo small. For 1300 calories we figured we could split it but was just a few bites a piece. Crazy how restaurants are not making prices too much higher just skinning down the product read more

I hadn't been to The Cheesecake Factory in years, and going back brought all the memories rushing in. This place was a big part of my childhood--and it still holds up. I had the Oreo cheesecake, and it was really good--rich, creamy, and just the right amount of indulgent. The warm bread they serve? Still amazing. Soft, flavorful, and the perfect start to the meal. The atmosphere was just how I remembered it: big, vibrant, and full of energy. Dining here again felt like reconnecting with an old favorite. If you grew up loving The Cheesecake Factory like I did, it's worth going back. Some places just don't lose their magic. #CheesecakeFactory #OreoCheesecake #ChildhoodFavorites #ComfortFood #StillDelicious read more

I knew this place is awful, but just made my yearly reminder visit and it was just as bad as I remember. The Alfredo was flavorless and watery, apps were out of a freezer bag, waited forever for bread, AND paid over $200 for 3 people to eat!! Insane to charge $25/ dish for microwave food SHEESH! Won't ever be back, that's for sure read more

Food is great like always. Service was fine. Regret not getting dessert. Like always, Cheesecake Factory doesn't disappoint, but it's the same every one you go to. Which makes it a safe choice with tons of options read more

The Cheesecake Factory - Pasta da Vinci - American Near Me - Columbus, Ohio

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Came here for a little dessert. Our waitress seemed a little frazzled and told us she would get some bread for the table but never did. However the cheesecake was absolutely delicious so it made it worth it. read more

The Cheesecake Factory - Salted Caramel Cheesecake - American Near Me - Columbus, Ohio

Group of 14 of us showed up at noon on a busy Saturday, without a reservation. Including 3 kids. Seated us very quickly. Can't say enough about how fabulous our server Emily was. Took such great care of us, saw to the kids needs, got all our orders right, super kind and friendly. Food was delicious. Thank you Emily!! read more

3pm on a Thursday. Should have used the gift card given to me for to go cheesecake. The food was disappointing. The service terrible.

Reserved a table for three in advance, and arrived a little early. Seated strait away with a booth. Friendly staff at the front desk, seating and the waitress was excellent. We ordered main courses and desert, waitress recommended my turkey burger and fries, she was not wrong, it was excellent food. Place was not too crowded for 730 at night, suspect it was due to the Buckeyes game having been over a short while earlier? Which might have lessened the crowd at that time of night. So overall we could hear ourselves, ambience was busy, but not crazy. Food came out in quick time, oh and have I mentioned the bread? Warm, and soft butter to spread on it! Then it came time for desert, we shared the cheesecake, which is ridiculously good - it should be, it's expensive! Overall great service, great staff, food was quickly delivered, and hot, good experience all around. read more

The Cheesecake Factory - Factory Turkey Burger** - American Near Me - Columbus, Ohio

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Like most people, I'm a huge fan of Cheesecake Factory! Not everything on the menu is great, but the menu is large enough that you can try so many things! Parking is not bad at all here. It shares with the mall but it wasn't hard to find parking. It was going to be a 40-50minute wait so we walked around the mall area to kill time. Once we got seated, service was quick! I got the herb-crusted Parmesan chicken with green beans and mashed potatoes. It was alright. Not the best meal I've had there. The chicken was almost bland, the mashed potatoes weren't fluffy or mashed all the way, and the green beans were a bit crunchier than I prefer. Disappointing. But I'd still come back and order something else next time. My family liked what they had! Parmesan chicken sandwich, Thai coconut lime chicken, and the grilled salmon. Standard stuff. Nothing out of the ordinary. The Thai coconut lime doesn't taste very Thai but it did taste good for what they made! Food portions are large! It's hard to finish the food if you're not someone who can eat a lot. And the calorie count on the menu sure makes you feel bad about yourself LOL. I probably ate a third of my meal and had to take it home. We did share the mango key lime pie. Fantastic! Always a good choice. Overall, staff was nice and they are attentive despite how busy they are. They do try to get you in and out since there's always a wait. Not sure if I'll be back at this location but I will always come back to eat at Cheesecake Factory! read more

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Wow! This cheesecake is mind blowing good! The salted caramel and tiramisu were my favorites. Well worth the $11 per slice!!

The Cheesecake Factory... an institution... I honestly hadn't been in years. What I remembered was the size of the menu (very big and chaotic) and of course the cheesecake. What I didn't remember was the mediocrity for prices that are as high as some of the best restaurants in the city. For a menu that large I know that there has to be a lot of from frozen or pre prepared items. For this visit our table ordered the Impossible Burger with Fries, Chicken Parm sandwich with fried, herb Salmon with asparagus and a club sandwich. I tried to order a turkey burger but they were out... My sandwich came out and it was cold and the chicken was dinky, cut into four pieces and kind of burnt/tough. My mom's salmon was good but there were way too many "herbs" and she had to wipe off a fair amount. My husband and dad had the best luck with their sandwiches. The redeeming factor is of course the cheesecake. I mean, clearly they know what they are doing. The service was good, our waitress was attentive. They were having some sort of issue with the heating where one minute we were sweating and the next we were putting our winter coats on as the cold air blew above us. Then finally it seemed to settle near the end of the meal. Very weird... Anyway. I'd say spend your money on a nice restaurant instead of visiting this chain unless you're dying for some cheesecake. read more

The service was sporadic and the food mediocre. The cheesecake was delicious! but the portion was very small. expressed concerns to the General Manager with no reply. After 9 years of making this a tradition to eat at the Cheesecake Factory I think we will find another location for our annual celebration. read more

We recently visited the Polaris location to celebrate a family birthday party. This location left us wanting for a better food experience. The orange chicken had really good flavor but the sticky orange glaze was only on the chicken, why couldn't there be enough glaze to add to the rice for some flavor. I had the gumbo, all the right ingredients were there but there was no depth to it. No complaints on the cheesecake, but many on the food. We will go back to a trusted restaurant next year. read more

It was a busy night at the Cheesecake Factory but our waitress was on point as she quickly loaded us up with Buffalo Blasts, pasta and a combination plate. There was no wait for a high top so we chose the seat yourself option. read more

The Cheesecake Factory - Steak Diane* and Herb Crusted Salmon* - American Near Me - Columbus, Ohio

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Just another fail-same reason. Several months ago we took our grandkids here for lunch. While the food was good the bartenders were a major issue. We waited the first time for 15 minutes for our drink. The second round we didn't get until we were done with our meal (we ordered them before the meal) Apparently the bartender was backed up and didn't tell their manager that they needed help. The GM came out and we had a long conversation and apologized profusely. This past Sunday our granddaughter wanted to go back there for her birthday. We had made reservations and got there 40 minutes early. They were very busy and we could not get our table early so I suggested to my husband that he have a drink at the bar and I would take our granddaughter to one of the stores that she wanted to visit to get her birthday gift. He sent me a text when he was taken to the table and I told him what cocktail to order for me. It took us 10 minutes to get there. We sat down and ordered appetizers-still no cocktails. Our appetizers came-no cocktails. My husband had already told our server that while at the bar it took the one of two bartenders at least 10 minutes to even speak to them because they were both standing there talking to each other-just chatting away. So I made it known that I was VERY unhappy that this had happened AGAIN. She told her manager and within a few minutes we finally had our cocktails-the female manager on duty never even bothered to come to the table. We ordered our food-The food was mostly ok. I ALWAYS get the chicken Madeira..extra sauce. I was disappointed that the sauce was broken a an oily mess on my plate. The rest of the experience was only "fine" nothing outstanding and it did take FOREVER to get our boxes and out check. We wont go back until they can hire bartenders that are effective, efficient and professional and managers that know what the heck is going on right under their noses. Once is a bad night twice for the same reason is a consistent bartender/management issue read more

We went here for dinner last night around 6 and had about a 50 minute wait (super normal for a Saturday night). Once sat we were waited on quickly and our server was so friendly. We got the cheeseburger spring rolls as an appetizer and yum!! They come with 6 halves and two sauces! Very tasty and the perfect size! For dinner we got the herb crusted chicken with mashed potatoes and green beans (huge serving!!) and the honey chipotle pasta which was a new order for us and will quickly become a staple! Our food was all cooked perfectly and so good! This location is always amazing! read more

Ate at Cheesecake factory on 6/14/25. Had Kenyatta as server. So friendly and attentive. She was very accommodating to my dietary restrictions. Food excellent! read more

Extremely disappointed in the last few carry out orders at this location. Both orders had chicken and biscuits as that is one of my favorites at the restaurant. Both times the biscuits were very hard and burnt, making it inedible. I cannot believe this would be served. If at the restaurant, I would send it back. This time there were undercooked/nearly raw pieces of potato in the mashed potatoes as well. That is 2/3 of the dish that was inedible. For a dish costing over $20 that is unacceptable. I just don't understand why they could not take more time to prepare or replace, instead of pushing through such mistakes. Also, their curbside pickup was not working online, so went in the restaurant for pickup. I waited over 10 minutes for my carry out order, because one staff member was helping another customer with something for a long time and the other staff member did not care to ask why I was there and just stood around. Finally, when the line was getting bigger behind me she asked what I needed and I was able to get the food right after, since it had been on the counter ready for pickup. Another disappointing thing I saw was that the cheesecake slice prices have gone drastically up! A slice of cheesecake for more than $10? No, thank you! For $60, an underwhelming meal! read more

The Cheesecake Factory - Chicken & Biscuits (burnt and hard biscuits with undercooked pieces of potato in the mashed potatoes) - American Near Me - Columbus, Ohio

Pros: Great, fast service Cheesecake selection is outstanding Cons: Prices are high Way too many food options Asian lettuce wrap tacos were way too messy Pro tip: Grab a slice of cheesecake to go. It's the best in town read more

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Went to lunch on Wednesday and got seated right away. Ordered lunch size Asian chicken salad and chopped salad, corn dogs and chicken and fries. For appetizer the avocado egg rolls. The eggrolls looked smashed and avocado was brown and mushy. Not at all like crisp ones we've been served in the past. The salads were limp. We were very disappointed. The bill with tip (20%)was $98!!! We didn't order desserts or cocktails. Definitely way overpriced and not worth it and will not go back. read more

The service here was absolutely fabulous. Our waitress, Zoe W., was absolutely phenomenal. When she noticed we ate all our white bread, she gave us a new basket with only that kind of bread. Whenever our drinks got low, she was quick to refill. She was super attentive, and we never had to worry about where she went. We truly felt cared for, which is often a rare experience in restaurants these days. The food was delicious. The only difficult thing was picking just one item from their huge menu! They have all kinds of pastas, hamburgers, fish, drinks, and, of course, cheesecake. There's at least like six pages full of cheesecake options alone. There's also more unique items like my friend got the mac and cheese burger, and she absolutely loved it. We then all split the Oreo Extreme Cheesecake, and we were all completely full by the time we left. Shoutout again to Zoe for a great experience! read more

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Betsy was very nice very helpful and honestly one of the best waitresses ive ever had. i would come back just for her and the food was good snd she was very attentive. read more

Most of the time the food is very very good but sometimes it can be disappointing. I always am never disappointed in their flatbreads or their crispy fried cheese or mac n cheese balls! The ambiance is amazing so is the service! read more

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I haven't been to the Cheesecake Factory in years but had the most lovely experience there today. From the hosts at the front desk to our server, everyone was extremely efficient and pleasant. I had the broccoli chicken pasta. It's a simple dish of rigatoni, grilled chicken, garlic, tomatoes, and broccoli. So good! My friends had the bang bang chicken and shrimp and they said it was super delicious. My other friend had a cheeseburger and fries and was super pleased. For desert we shared Linda's fudge cake and the dolce due leche cheesecake which were both phenomenal. All around a great experience! read more

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To begin, I ordered a $25 meal... When I asked the wait staff for no mushrooms on my meal, not only did my meal come with mushrooms, but it came with extra mushrooms... Additionally, the wait staff ignored our requests for extra butter, water, and did not refill our drinks... When I told the waiter I was upset that my meal had mushrooms, he just walked off... He never apologized or offered to make it right... Despite having reservations, it was clear that our waiter was too busy to properly attend to our table... Overall, it was a very disappointing experience... read more

I go to Cheesecake Factory every holiday season to get my favorite burger, the Bacon Bacon Burger. When we arrived we were told there was a 40-minute wait and that we would be texted when our table was ready. An hour went by without any text so my wife went to check on our spot and the young lady told her that they paged us, but the pages don't always work. This should've been a sign for us to go elsewhere. We got seated and placed our order. Shortly after placing our order our server came out and told me that they were out of Bacon Bacon Burgers. My heart dropped because that was my main reason for coming. My wife saw the disappointment on my face and said that we could leave if I wanted to. But I figured we had waited an hour already so I decided to get the Western BBQ Burger cooked well done. My burger was more medium than well, but I struggled through it. This burger couldn't hold a candle to the Bacon Bacon. The burger was underwhelming, to say the least. The fries were the only thing I really enjoyed about my meal. I was wearing my Browns gear and the guy sitting next to us was complimenting me on it. While we were chatting our server must've overheard us and started bashing the jokingly bashing the Browns me for wearing it. The gentlemen joked back and told her she was in Browns country. I wasn't in the best mood due to my mediocre meal, so I may have taken it a little harder than usual. But it's definitely not a good idea to bash someone who is going to tip you...she may need some coaching. All in all, I doubt I will return to this location. I will also be sure to call ahead to confirm my burger is available before we make a trip in the future. Western BBQ Burger 1-5=1. Fries 1-5=3. Customer Service 1-5=1.5. read more