The place is clean, and pleasantly decorated. The sandwiches and drinks are good. But the customer service is not at the same level. The cashier was not friendly, and couldn't be bothered. I had the impression that she wasn't happy for working the holiday weekend. The sub was served loaded with gravy sauce. It was supposed to be turkey with gravy, not the other way around. It just looked (and felt) like they didn't care. I've had much better experiences at other CF locations. read more

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Love this location over the Oak Creek location. The sandwiches were delicious! It was loaded with meat. This location is so quaint and cute inside. The ice cream options were great for everyone! The other people with me loved their soups, as well. Everyone was so nice and it was a quick turn around during lunch hour. We will definitely be back! read more

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Stopped in after seeing a musical at the sunset theatre today. I ordered a top banana hot fudge sundae. I received with lots of whipped cream. Took the first bite and it tasted awful. Pulled the whipped cream away to expose a pile of rotten bananas. Do the children working the fountain not know a rotten black banana from a nice ripe yellow one. Had to throw it away. I read more

The Chocolate Factory - Ice Cream & Frozen Yogurt Near Me - Elm Grove, Wisconsin

I grew up just down the street from Elm Grove's little village, but back then this spot wasn't here. It's fun to return to the town and see all of the additions. The Chocolate Factory is perfect for those looking for casual dining and a chill atmosphere. Definitely a hot spot for families. It offers classic American eats like milkshakes, decadent sundaes, burgers, and subs. Needless to say, come here for a hearty meal or simply a sweet treat. Recently for us it was the ladder. My son was excited to stop in for ice cream, and to our delight there were so many flavor options. He's normally a mint-chocolate guy (bizzare pick for a three year old if you ask me), but this time he went for Door Country cherry, to my excitement because of course I had to have a bite or two. The restaurant is vast with tons of seating, including a nice outdoor patio space. Everything looked clean and well-kept, and the staff were rocking it, as it was quite busy. Will plan to return when were next in the area so we can try out the food menu. read more

Great place for sub sandwiches. They also have very delicious flavors of ice cream and sundaes. I ate their dirt cake sundae special and it was great. read more

Such nice people, charming ambiance and really tasty food. I love the complimentary pickle/pepper/olive bar. The ice cream is pretty pricey but some good flavors. Get the punch card! Double punches on Wednesdays for great value. read more

I went to this establishment yesterday 02/25/26 after not being there for almost two years as the last time I was there it was horrible. HOWEVER the young man Aaron who was working deserves a raise. He was beyond professional, had a great demeanor and his personality was what you want in customer service. The other young man was working his first day but he was holding his own. The young lady making the sandwiches was pleasant and very upbeat. The restaurant was clean, the food was good, but the staff was so welcoming and such a nice change from last time I was there. I cannot recommend this enough. As long as Aaron and his crew are there it's a WIN read more

My favorite sub shop! The line always moves fast, and the food is always fresh. I love the fresh bread and the condiments they have available at self serve. There is a lot of seating and a cute patio to enjoy during warm weather. read more

The Chocolate Factory - The Phoenix - Regular - Ice Cream & Frozen Yogurt Near Me - Elm Grove, Wisconsin

Awesome as usual can't wait to come back in the next few weeks only bad part is the strange parking read more

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Came here to meet friends and grab a quick bite to eat. It was quick but oohhhh so much. Out small lettuce wraps were already made and three was enough to share one friend had pretzel bites with cheese and it was enough or two. The lunch salad had enough for lunch and to take home for an ample dinner entree every one lived the taste and size for the price meals read more

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I'm giving this a 5 star based on the nice cream alone. The food is just ok but the ice cream.... Yum. It's hard to do ice cream right here in Wisconsin because we are spoiled with custard. This ice cream though is so creamy and smooth. My wife and I's favorite is.... Say it with me now "oh my goodness". One bite and you'll be saying the same. read more

The Chocolate Factory - Oh my goodness from CF in Pewaukee - Ice Cream & Frozen Yogurt Near Me - Elm Grove, Wisconsin

Visited The Chocolate Factory in Elm Grove for the first time in a long time. Greeted by Alex behind the counter taking my order. Extremely polite and friendly. Had a good sense of humor and knew how to treat a customer. Sundae I had was great too, Hot Fudge. Will definitely be back.............. read more

Eloy is the man! Willing to go above and beyond for customer service by bringing food out to me in the rain while I had a newborn in the car. Best sub shop in all MKE! read more

Great subs and even better ice cream. This is such a great Wisconsin chain. This is my first time at this particular Chocolate Factory, but I have been to several of their locations over the years. read more

First time stopping in here which seems surprising. They had so many different flavors and it was a little confusing that they charge by the ounce rather than scoop. You could only see that pricing on the glass where the flavors started. Otherwise, they had sundaes available for a set price. 2 scoops of a flavor came out to more than a sundae. Granted, it was delicious but seems strange that 2 scoops would cost more. Now that we understand the system though, we want to come back and try the food as well as more ice cream. So many flavors! We took our ice cream and sundae to go and by the time we got home, the fudge became super dense. Highly recommend eating your sundae there! read more

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The Chocolate Factor is the only ice cream shop in the greater Milwaukee area, to my knowledge, that sells sour/tart, Montmorency cherries in vanilla ice cream. A couple other places mix it up with chocolate and many offer Bing/sweet cherries, usually with a slight almond flavoring. The Chocolate Factory is the real thing in Wisconsin where tart cherries are the Door County specialty. read more

Met my book club for dinner on a week night. Ordered the Blackberry turkey sub sandwich, which was very tasty. I ordered the smaller size listed, and it indeed was small. I'm glad I wasn't too hungry that evening. I thought the price was on the higher end for the amount of sandwich. You go to the counter to place your order and are given a ticket with a number. When your number is called, you go to the pick-up counter to get your food. The young staff seemed to be having a fun time behind the counter, but since this is a casual atmosphere for families, it didn't bother me. If I had young children or grandchildren, I would stop in for an ice cream treat, which seems to be the fun part of being there. read more

The subs were pretty good but the ice cream was really good. Had the mint chocolate chip and vanilla. Definitely will do again. read more

The Chocolate Factory - Club Classic - Regular - Ice Cream & Frozen Yogurt Near Me - Elm Grove, Wisconsin

We're local residents here. We've been patronizing the Chocolate Factory for years because of their quality ice cream. Also, the many sub sandwiches are of good quality. So, I'll give them that. The ice cream choices vary widely, but the ones that you truly like? They don't seem to reappear with any regularity. I've mentioned this. They're NOT listening either. The customer service level's fallen way off. Especially since some of the youngster's would rather be socializing with one another. And, in the mean while ignoring why you're there. The work ethics have plunged, with the exception of a few and then they leave. No one really seems to care. At the store here, or when I've been ignored in an e-mail sent to them (corporate). Four stars for the ice cream products. Two to three stars for lack of consistency. read more

I went here's with my family, and I had a bad experience I was racially profiled I wanted to order again but was skipped past two times so I just left . read more

Stop tear on a bike ride for some lemon ice but the only ices were combos like strawberry or raspberry lemon. It was very heavy raspberry and a little bitter for our liking but refreshing on a hot day. read more

This place is delicious the subs are good I. I recommend the cheese sub it's really good and if you are taking a break from meat this is it. The jalapeño chips are good with the subs so don't forget those. read more

The food is consistently excellent, but this location has EXCELLENT service! A recent mid-day visit was met by a friendly and enthusiastic manager that really made a great experience even better. Very hard to find people with this determination and energy. The best! read more

I came in the morning and somebody said "Welcome to The Chocolate Factory, home of premium subs and ice cream!"... And it just made me extremely uncomfortable :/ I'd recommend not saying that anymore please for my sake and yours. Subs and ice cream were good read more

I have driven past this place plenty of times and only seeing chocolate factory I thought it was a candy store so I never gave it any thought. When I accidentally came across the menu and saw that it was much more I knew I would try it. The inside was very nice and clean looking. My first impression was that it was an up scale version of those custards places that serve food. I decided that this would be the Friday work lunch spot. I opted for the Italian with extra meat because I have had subs with very little meat and I will not mention any names. It had Genoa and cotto salami, provolone cheese, red onion, lettuce, vinegar/oil on a fresh roll. The roll had a crispy crust with soft bread on the inside that was great. There was plenty of meat, see my pictures. The sub was now my second favorite behind the pick nick basket. The sub was very tasty and it all worked very well. Overall it was very good with a good quality sandwich. The ice creme options looked very good. 6 subs will get you a small free Sunday with the punch card and 11 is one free sub. We will be back. read more

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Could have been WAAYY better! Stopped to get a carry out of 2 sandwiches on wheat and 2 bags of chips. Brought the sandwiches home and both sandwiches had nearly bone dry, old bread/bun. Never had that happen before. Meats and cheese were good as usual inside, but the bread was barely edible. I'm wondering if they give old bread to carry out orders or what? Inexcusable for over $21. Both of were starving but I ended up taking the top bun off and eating it only with bottom to have something. My boyfriend ate only the insides out of his sandwich- the bread was that bad. Both of us VERY disappointed. We have ALWAYS loved Chocolate Factory sandwiches. It will be a LONG time before we consider eating there or carrying out again. Stale bread does not make a good sandwich. read more

10/10!!! I have a niece who loves to go here, and the first time I went, I have to say the service from some of the girls was not the best...but on another visit I had the most lovely experience! A young girl named Isabella gave her name and recommended me the best ice cream and your monthly sandwich, and phew! Let's just say I had no leftovers!!! LOL will be visiting again!! read more

Decent sandwich shop. Took my goddaughter here for a make your own hot fudge sundae experience and she enjoyed it. Nothing too special about it: it's been here all these years and I've never tried and now that I have I'm not in a rush to return. Nothing bad but nothing amazing. Staff was friendly. Place was clean. read more

great food, kind and cute workers, and nice atmosphere. love love love this place it makes my day 10 times better love you guys

If I could give the place no stars I would. I came to visit my mom for the week and my my Uncle myself and my mom walked in on Sunday evening around 7:50Pm , they close at 8:00p. We ordered the lady asked here or to go we said here. While sitting down, one associate approached us and said "we close @ 8" we said ok thanks. We assumed they said that because of the ice cream. Another associate approached the table and said "we close in 5 minutes." My uncle then said, "can we finish our meal?" The lady said "Yes of course." We continued to eat and chat but right at 8:00 another associate approached us and said "we're closed" my uncle said "does that mean we need to leave?" He replied, "yes." So while in the middle of our meal we were essentially kicked out without being able to finish what we purchased. The biggest issue for me would be that they were all on a different sheet of music. Caption obvious of the three associates said "it's on the door" as we were leaving. I get that but when taking an order when you're about about to close let the customer know you'll have to take it to go or feel free to enjoy your meal outside. He stated it was for the safety of the associates and that's fine again not the issue. It's that we were told we could finish and then told we could not. I don't appreciate being put out. I will never return & my mom and uncle will not either due to that experience.. read more

Catering (specialty sandwich platter and chips) was a hit at a bridal shower I threw for a friend. Interesting options additional to traditional choices so you can appeal to most anyone's tastes. Ingredients are fresh including greens on sandwiches and the bread is delicious. Sub halves are individually wrapped which is great for hygiene concerns during COVID. I also had a couple sandwich specials to taste test lol. Gave 4 stars because I felt like the wait was longer than it needed to be at pick up...teenage employees chatting kind of held things up. read more

I was running late and needed to grab a bite, so I stopped at The Chocolate Factory. I had a ham and cheese sub, and the ham was better quality than the last few times I've had subs at those national sub shops, and the bread was crusty and good. The free piece of chocolate was a nice treat, too! read more

I REALLY wanted to love my experience, but it greatly disappointed! *disclosure: I ordered delivery from a third party delivery vendor The sandwich arrived and probably 1/3 of it was just soggy and inedible from the oil of the giardiniera. Everything including the bag was just saturated in oil... Ok, I guess I need to have some leaniency bc the ingredient is partially to blame.... but to top it off the sandwich was totally lacking in flavor and the fact that they used "mild giardiniera" instead of hot definitely ruined it for me...there should at least be the ability to choose between "mild" or "hot". I have eaten a similar sandwich at another restaurant, several of times and there is not even a comparison that can be made! *unnamed other restaurant was immeasurably better! .... BUT they didn't have ice cream read more

My daughter and I stopped in for a quick lunch and boy were we surprised! We split a steak and cheddar sandwich and a cup of broccoli cheese soup and it was absolutely delicious!!! The gal behind the counter was very friendly and helpful, too. Definitely recommend! read more

They don't sell chocolate but they do have some amazing creamy ice cream. I was a fan of the salted caramel with sea salt and cashews. I will return! read more

The subs are always delicious but can be a littler higher in price compared to surrounding sub places. Service is usually subpar given the young kids working behind the counter. The ice cream is delicious! read more

We got delivery through DoorDash, and this is the first time we've had their food. We both enjoyed everything that we got. we also plan to try more stuff another time from there. Their prices are reasonable for what you get, the food is good and it's fresh, and it tastes really really good. I highly recommend it to anyone who wants to stay on a budget but doesn't feel like cooking or just wants to get out for lunch or order in for lunch. I don't know if they deliver themselves but I know that we got it through DoorDash. read more

Updating my review as recently service seems to have improved and ingredients were fresh. Happy to see the place is more back to normal.

I've been to this location a few times, Service is good, it is different seeing younger guy's working here when the Waukesha location is mostly ladies working. Same good food as the other locations, only issue is the small tight parking lot, but the actually resturant is quite large inside. read more

The Chocolate Factory - Ice Cream & Frozen Yogurt Near Me - Elm Grove, Wisconsin

I love the Chocolate Factory's sandwiches. The bread might be the best part - it is baked to perfection. My son loves their delicious array of ice cream. We all love the fact that they have Sprecher's rootbeer in the soda machine. And the location in Elm Grove is great. A fun small-town, main street area. Enjoy! read more