I always go here for my dog. They are all amazing and the hours are great . They are kind to all…read more I had to change my appointment a few times and they were wonderful. They also have treats and lots of play time with the other dogs. I groom my dog here as well !

I have a small dog and this was her first time at a grooming salon. I let them know that I wanted…read moreto be sure that they would be gentle with her and I liked my first impress upon walking in. I could see they were calm individuals and honestly this helped me feel at ease with leaving my little girl with them for grooming. You can drop off your sight and they give you an estimate of about when the pet will be ready for pickup. There's no real need to have a big parking area for something like this. However they also have a day care for dogs and I think we'll try it out sometime. There are a few parking spots on the premises and plenty of parking on the road. This is on a side street away from Midlothian turnpike so it's a relatively quiet area anyway. We will return.

I was recommended by a friend about this spot, after I tried taking her to Pet Smart twice to get…read moregroomed and trimmed and they were unable to get her to cooperate as they say. I tried grooming her myself but could not get the job finished, so I decided to take her here and get what I could not finish completed. The owner was very nice and asked questions about her to familiarize familarize herself with Bella, we made an appointment for the next morning. I was happy she could take her that soon. I dropped her off at 9am and she was done by 11. My baby never looked so good!! I would certainly recommend other dog owners to this groomer.

I have never been so disappointed in both the service and attitude I received here. I went based on…read morea recommendation and the owner was rude as soon as I walked in. I considered not leaving my girl with her, but due to serious family illnesses my pup needed to be shaved and get her nails clipped. Unfortunately the cost for this was $84, and after paying the groomer admitted she nicked my dog's paw. This was a business where the owner acted like she was doing me a favor, and oh by the way, cash only! Please don't take your canine babies here! Posted for a friend.

DogServices (the Thalboro location) showed me a level of kindness I will never forget. When I was…read morediagnosed with breast cancer and going through treatment, I was worried about how I would manage everything since I live alone, including caring for my dog, Franklin. The team stepped in to help make sure he could still get to daycare by arranging pickups and drop-offs. But what meant even more was their compassion. They checked in on me and even offered help with things that had nothing to do with daycare -- simply because they cared. They even sent Franklin home with a complimentary bath and made sure he got plenty of love and snuggles while he was there. Franklin absolutely loves going to daycare there, and I am deeply grateful for the support they showed during one of the hardest times in my life. If you are looking for a place that truly loves animals *and* the people who love them, this is it.

I used to take my dog to the small dog location of Dog Services for grooming, but the last time I…read morehad her groomed there, but when I got her home I noticed that she was bleeding. I called immediately and spoke with the manager, and she acted like it was no big deal. The straw that broke the camel's back was that the manager actually blamed my dog for the "accident." I understand that accidents happen, but my main issue was that they knew what had happened and didn't even bother to tell me about it. Additionally, the place reeked of urine, which made me feel like the place was extremely unsanitary! If you are looking for a place to have your dog groomed, I recommend Holiday Barn. The staff there is extremely friendly, they do excellent work, and the place was spotless. I also boarded my dogs there, and if you pay a little extra your dog is kept in it's own room with a television turned to Animal Planet, which was important to me because I hated the idea of my dogs being kept in a cage.

We only occasionally need our dog to stay overnight somewhere and when we do this is the place…read more They take good care of him.

Our regular boarding place for our dogs apparently went out of business and we had to find a new…read moreplace for our dogs at the last minute. My husband found Hanover Your Pet, read through the reviews and suggested I call them. It was a Saturday and I didn't think I would have much success reaching someone in the office on a weekend. But someone answered, made a reservation for us, and invited me to come by for a tour ahead of time. I did take a tour; our dogs stayed there this weekend, and we will be a returning customer. 1) The reception area is welcoming and organized. 2) The office staff is friendly. 3) The food organization for the boarded pets is great! 4) Our dogs were happy to see us but not pulling towards the door when we picked them up. They actually seemed to like staying there. 5) The play yard is visible .. you could see the dogs having fun. All in all, very happy with our first experience!

Our dog seems happy and well cared for during his stay, however, recently I had to cancel an…read moreappointment. My doctor would not clear me to take the planned trip. So I called Dog Stop with 24 hours notice and was told that they require 48 hour notice, doctor's note or not. They then charged my credit card $50. I really don't feel that this policy is fair and am not sure I will ever use them again.

Rudest owner i've ever met. Kelley is extremely passive and doesn't know how to speak to anyone…read morewith respect, won't ever bring another dog here again. Would never recommend this place and am surprised it's still running with her in charge. I've shared my experience with other pet owners and they have even agreed that they completely avoid not only bringing their dog here but working here because of the way Kelley chooses to speak to people. I don't trust anyone that can't treat others with decency.

If you love your pet please don't take the risk of going here. Several other GREAT places within 5…read moremiles. This place is extremely dirty including mold. These dogs are neglected stuck in crates without water. The dogs sit in feces and urine. Vaccinations are NOT required to be updated. Many dogs are coughing and showing respiratory illness. The clients are NOT made aware. Outside time is limited in tiny unsupervised yards. The owner is NOT honest or transparent to the clients. Just an honest review from a dog lover. There are plenty reviews just like this,you don't have to look hard.

If you love your pet DO NOT BRING THEM HERE! She will let your dog sit in feces/urine and only give…read moredogs water when they are outside in group (which has caused many fights here.) The "enrichment" time she claims the dogs receive is actually 10 minutes or less for each rotation. "Enrichment" being movie time, story time or having the dogs participate in limbo. She does not check or care if your pet is ill or up to date on vaccines. She will let dogs with expired vaccines continue to come in. Vaccines including rabies, distemper, parvo, and boardetella. Dogs are always sneezing and coughing and ALWAYS in very small dirty kennels. The kennels do not always get cleaned daily (which leads to the spreading of infectious diseases) and they clean the kennels by spraying with disinfectant and water then vacuuming up all of the water. They do not scrub the kennels so there is still caked on dirt/waste in every single kennel. When they do get let outside they are not always being watched regardless of what she says. She is a liar and a manipulater. She is in this field for the money and will create every excuse possible to make sure her business stays running. She is rarely even there and when she is all she does is pretend to know all the dogs that come here daily all week long!! The employees sit inside while the dogs are outside in the FREEZING cold with no shelter. Dogs have died from escaping or being choked to death by tight slip leads and the employees responsible for this still ACTIVELY WORK THERE TODAY. She will let your dogs play in group with injures and not inform you until you pick your dog up and see it for yourself. These poor animals do not deserve this treatment. If you board here please reconsider. The staff is not being paid what they are promised and fights happen all the time. All of the vents and drains are covered in mold. (Call and schedule a free tour to see for yourself) If the staff is outside with the dogs they are not aloud to kneel or sit down and pet them because it could cause fights (resource gaurding). I have worked at many kennels professionally for 3 years and this is not the way to run any facility. Your pets deserve love and basic care with transparency to the owners, not lying and cheating you out of your money. YOU ARE NOT GETTING WHAT YOU PAY FOR. I'm not reviewing out of hate but out of safety and love for these poor dogs. This is ABUSE. I'm not sure what more I can do or who to call. There are plenty of other reviews like mine right here, on yelp, facebook and on indeed. If you would like other suggestions there are plenty more loving and professional dog boarding and daycare facilities in RVA. If you don't believe me go take a tour of the whole facility, look at the ceiling vents, go in the kennel room you will see. They don't get water. How is that ok for weeks on end? If your dog is boarding they are only letting them out for water 4 times a day. If they are in daycare they only get water twice a day. If your dog is sick she won't tell you. She will make up excuses and tell you not to bring them to the vet?? 3 employees have quit in the past 24 hours bceuase of poor management, lack of communication, and mistreatment. I have already contacted the better business bureau and other resources for further investigation. If you have any information or other experiences please comment to help save these poor pups. GOD BLESS

Barron had a Furr King day at day care. The owners and the staff was very gracious and so awesome…read morewith Barron. His welcome to Furr Kingdom card is on the refrigerator and he was so proud of himself today. I also think he may have a fondness for the homemade food!

We have boarded our two dogs here numerous times over the past year and have never had a bad…read moreexperience. We are VERY picky about where we board our dogs so finding Furr Kingdom was such a blessing! The owners are so nice and you can tell they love the dogs and genuinely enjoy what they do. I can honestly say that this is the only place we have ever boarded our dogs where I don't worry about them. I wish I could give them more than five stars!

Cat grooming is a scary prospect. Thank goodness Petnificent is there. My daughter's old man…read morekitty needed a bath and some of his tufty parts trimmed back. And a nail trim. Petnificent did a kind and gentle but thorough job. So glad they were there cos I just wasn't gonna do this -- I have the scars from trying to "help" previous pet cats. Reasonable prices, kept the appointment time and finished the job in about an hour. Nice people.

My daughter dropped off her dog in the morning. From the start he was not very comfortable, and…read moreshe said she didn't get a good vibe from the place, but was recommended it so she left him there. He has been groomed at PetSmart several times before, but she felt that they didn't do a good enough job with his double coat shedding. She was recommended this place. They upset him so much he got diarrhea, and when they called me the lady on the phone was exceptionally snarky about when I was taking him home because they had to give him another bath. When we got there she politely (cough, cough) reminded me again that he soiled himself at least three more times and never once said how he did otherwise, unlike the previous times where they said he was an absolute angle to groom. He wanted nothing more to do with that place and was shoving his nose through the cage slats whining to get free. When she opened the door he slinked back into the cage and when she backed off he tried to lung forward to escape his prison. This went on for several times when he finally had enough and burst past her to try to get to us through the kiddie gate. She had his harness and attempted to put it on to no avail since he wanted nothing to do with her at all. I took the harness and was easily able to get it on him despite her being right beside him. She then tried to put the bandana on him and wasn't having any luck with that either. I tried to take it so I could get it on him without traumatized further, and she scratched me several times because she was being so rough with him. He definitely did not like this person and ran out the door with my husband the moment she opened the kiddie gate. He was very traumatized by his experience, and has NEVER acted this way with his numerous visits to the PetSmart groomers. My daughter got the deshedder package and it was like they didn't even do anything to him. There's more hair in the car after being deshedded than there was before he went. The receptionist should never be allowed to rough up a dog so bad that they're willing to burst out of the front door in a panic. We will never go here again, because dogs just know bad people.