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    The Clock Works

    3.0 (2 reviews)

    Services - The Clock Works

    Watch cleaning

    Watch part repair

    The Clock Works Photos

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    9 years ago

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    9 years ago

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    Madison Jewelers

    Madison Jewelers

    (13 reviews)

    $$

    NO NO NO! don't go here Jeremy is lair! he told me my ring was real! so after purchased it I took…read moreit to Jared and they confirm it's FAKE! He definitely Con-Artist say anything to get your money!!

    SO MUCH to say with my first and last encounters. Unfortunately it was plural because the owner…read moreheld my scratched up watch hostage after I repeatedly asked for it back. If you prefer to work with someone with the HOSTILITY of 1,000 suns with ZERO respect for other humans, then this is the place for you! I went in for a simple battery change for my watch. The bearded man did just fine with that very quickly. When I retrieved the watch, the face of it was completely scraped up. I'm not talking a scratch or two. I considered letting it go, but it was hard to tell the time anymore with all those marks in the way so I spoke up. I politely asked if they have watch face replacements this size. He told me yes and they are $20. Bummed out that I came in for a quick and simple battery replacement I asked if we could negotiate a discount since it wasn't scraped up when I came in. He could have just said "no" or what would have been the mature response of, "Due to the pandemic, our business is not doing well. I'm sorry, but we cannot afford to offer any discounts." The UNPROFESSIONAL owner instead thought the appropriate response would be to lose complete control of his short fused temper and SCREAM at me, CURSE at me, call me names and repeatedly call me a LIAR. I never once stooped to his level due to my own integrity. Honestly, he was more upset over the scratches than I was. I merely asked a simple question. I never called him a liar in return. I told him, "Honestly, I don't believe either one of us is lying. I believe I didn't scratch it, and you believe you didn't scratch it. Neither one of us wants to be at fault and we're both telling the truth." But it was like explaining things to a wall. It no longer mattered what I said. He took my watch, told me to come back in an hour and that he'd fix it free of charge as long as I never come back. I said "no thank you" and asked for the watch back. He ignored me and fled to the back with it. Regrettably, I did as he "asked" and left. I returned an hour later at 2pm and the store was locked up and CLOSED...?? Was my watch just stolen by a jeweler? Do I call the cops? Is he just hiding out? I left, called the store a few minutes later and HE PICKED UP. They were open until 5pm, and I saw other workers there earlier... I returned a 3rd time at 3:30pm and it was like he wasn't expecting to see me again that day. He looked surprised and disgusted. Probably because he STILL HADN'T FIXED THE WATCH. He clearly wasn't expecting me to come back that day. It took him 2 minutes to change the watch face. He wasted 2.5 hours of my time for a 2 minute job because he got emotional. As he handed it back to me he again told me he's a professional, I'm a liar, never to come back, etc. I had the money in my pocket. I wanted to pay for the job because it was never about hurting him or his business. I am not the person he painted me to be in his head. But I couldn't get myself to pay someone who repeatedly harassed me. I offered kind words instead and left. It was more respect than he deserved from me, but that's who I am. The man may have days where he does fine work, but that doesn't mean squat if he treats his customers like total garbage. Unfortunately, I'm not the first review of his with this kind of story. Read the negative reviews and decide if you're worthy of more respect than he can give. Also check the Google Reviews there. I will happily take my future business to more professional places. Store Owner, I know you're reading this. In the future, don't always assume the worst from people. I never accused you of cheating me, nor did I ever lie to you. We're ALL struggling this year, not just you. I'm sorry you had a bad day, but that's on YOU. I deserve an apology for your rudeness, but I don't expect any kind of respect judging by the kind of person you choose to be to a complete stranger. I am thoroughly disappointed in your shameful behavior. There are far greater rewards through kindness. STOP being rude to customers whether you like them or not, and return their things when they ask. I pray that you do better.

    The Clock Works - watch_repair - Updated September 2026

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