Very pleased with The Cobbler's quality of work, attitude, and prompt service. Having taken two different projects to them, both times my expectations were exceeded. Highly Recommend. read more

Beware! Look at reviews from 2016 to present! I am a LONG time customer of The Cobbler and since the store sold in 2016, workmanship and customer service are horrible. I have taken shoes in 4 different times since it changed hands and every time a customer is in the store complaining about their crappy workmanship. The people working the counter have a very condescending attitude. They totally screwed up a pair of my shoes so bad I did not want them to "fix" it. I took them elsewhere. Prices are too high and takes forever to get your shoes back. I miss the OLD Cobbler! read more

Being new to Dallas I found this place and at first was satisfied with their work. Now that George is gone, this business is so different with new management. Prices are about 3 to 4 times higher and they don't seem to understand what needs to be done. Any recommendations on where to go for orthopedic lifts? read more

In 2016- this ONCE super stellar gem deteriorated into the saddest cobbler after GEORGE sold this biz (Happy for him to enjoy the good life!!!). Today, I picked up a bag that they had damaged while removing pin, and they wanted forty five dollars to fix what they damaged. The prices have also doubled/tripled to dye bags. The grumpy, rude, and arrogant front of house manner was not enjoyable. I sent many clients to GEORGE in the past, and will be sending them elsewhere. read more

I took a pair of dress shoes in to have the soles replaced, so that I could wear them on my wedding day. I had spent a long time shining these shoes prior to dropping them off. When I did drop them off I asked for them to not be shined because I had gotten them to a like mirror finish and I didn't want them messed up. Well when I went to pick them up today, the soles were fine but the shine had been completely destroyed. They now look like dull leather again except with an oily residue. I was offered free shine the next time I come in which is virtually worthless to me since what they did to them already they called a shine. All they accomplished was ruining the shoes I planned on wearing for my wedding and lost a customer in the process and I got to pay full price for my troubles. Beware of these guys. read more

My Boyfriend bought me my first Louboutin and I was afraid of slipping in them because their soles are quite smooth and slick so we came to this place to attach a vibram sole to the bottom for more grippage. I bought red vibram soles on ebay thinking that they wouldn't carry them at the cobbler, but to our surprise they do sell the red vibram soles for the Louboutins. They did a decent job on my shoes, but I will not be returning. I'm a very picky person and the work they did on my shoes I was slightly unsatisfied with. The cobbler didn't buffer the vibram sole gradually into the shoes natural sole and it left a sharp/raw edge. They also didn't cover the unbuffered part they had to sand down to glue on the vibram sole. It's not visible from afar, but its noticeable to me cause it's my baby! I can't complain too much; they charged me $21 just for putting the sole on, but i heard they charge around $35 if you were to buy the red soles from them. I've also heard that other cobblers in the area would charge $50+ for doing something like this. They have a lot of "fancy" clients and if you're looking for some custom alligator belts or flip flops they have them here starting at $200 :( read more

I used to love coming to this place before George retired. Now that he's gone the young man who works the counter is terrible and their prices have increased drastically along with the time it takes for them to complete a repair. The young man argues with you about your repairs and wastes your time by spending more time chatting than actually trying to help you. The email system they say will notify you that your repair is complete never does so. They can't seem to find your shoes after a repair. I tried to change to Cobblestone however, they are consolidating with this location which causes them to not be able to find your shoes at all. read more

Brought my belt in here to have an extra hole added. Great service, so nice, and it was a simple fix so he didn't even charge me. Love finding little shops like this! read more

Great service at a great price. I took some boots in that had holes in the soles. I usually go to a shoe repair in Houston but their quote was too high more than what I paid for the boots. I yelped the Cobbler Repair, they seemed to have good reviews and they were close to where I just moved in Dallas. The place is very clean and professional & the repair was excellent. Highly recommend. read more

The Cobbler is fantastic! I've given him shoes that looked as though they should be buried & he made them look almost new. He does work for Neiman Marcus, too. If you've got a pair worth saving, this is the place to take them. It will cost you (not as much as other places), but it's worth it. read more

Great friendly place. I've been to several places and this place does great work for the best price. I always take my heels to get the tip fixed and they do it quick and they look great. read more

I wouldn't go back. Pretty expensive and not thrilled with the quality of work. My shoes were returned dirty when they could have easily wiped the insides for me. Also, one pair has brown sticky glue inside that I'll have to get out before I wear them. Some employees (especially man who took my shoes) come across condescending. read more

I have been using this shoe repair location for over 20 years. The previous owners, George and his wife, were superb shopkeepers craftsman, and built an thriving business. while maintaining reasonable prices, albeit at the "high-end" for shoe repair. The new operators are capable, but the new ownership have pushed the prices sky high. Regrettably, on a recent visit after being told the cost of repairs I picked up my goods and politely left. The prices I was quoted for were equal to or more than the cost of new shoes. . read more

I took my expensive Stone Mountain handbag that had the stitching come away on one of the handles. They charged over $20 to reattach the handle and attached in BACKWARDS. This was a rookie mistake and when I called they didn't believe me. I will never take anything to them again. read more

Extremely Unimpressed. Go elsewhere. Not ready when they said they would be - even when I go to pick up days later after promised. Extremely Slow - boots have been with The Cobbler for over three weeks and still not ready. No one bothered to call. Don't waste your time or money here. read more

Best shoe repair in Dallas! They gave good advice and even helped make my boots pristine again. I'll definitely be back!

I took in a pair of Louboutins to have a protective red sole placed on them. These guys did a wonderful job and you can't even tell the shoes have the new sole. Great workmanship. I will go back the next time I need a shoe repair. read more

I noticed The Cobbler shoe repair store as I was driving to the Salvation Army to reluctantly donate some clothing and two of my favorite pair of eight year old dress boots. I pulled into the parking lot and went in to check the pace out, unknowing whether it was worth getting my boots repaired. I was very impressed with the store Rep. He told me that they could easily recondition my boots, explained the process and costs. I was so impressed with his explanation and decided to spend $189.00 to have them both re-soled and conditioned. I picked them up today and they turned out fantastic. Like new. Each pair of those boots cost over $500.00. I now have my favorite boots back and they look and feel brand new...For only $189.00. I was so impressed that I wore one pair home and left my Prada slip on shoes there for them to do the same. I'm so happy that I have found A real shoe Cobbler to recondition and repair all my favorite shoes. This place is a great find! read more

My shoes looked like new after full heels and soles were placed. Great polish! Ready before date promised. Highly recommended without reservation. read more

I've been a customer both before the management change and after due to convenience. If you're willing to take it easy and take a slight delay in turn around time in stride, the new owners do a quality job. I had a $400 pair of mules repaired with The Cobbler. The repaired shoes are noticeably more comfortable and materials used appear to be durable. I can't even tell the shoes have been worn after the repair. I've read the previous negative reviews on both this site and Yelp before working with this business, and what I suspect is that the customers who had a negative experience didn't clarify 1) the specific repair they needed in writing to avoid misunderstandings, and 2) the timeline they needed their order by. If you do this, as you should with any shoe repair, you can be confident in trusting your expensive shoes with this business. Happy customer. read more

I had been a customer of George's for over 20years at this location and always gave him a 5 star rating. BUT George and his wife retired, much deserved, and HE SOLD HIS SHOP to a larger company out of Houston and I am sad to say I would NEVER RECOMMEND this shop AGAIN TO ANYONE! They did an awful repair job on a pair of shoes for me and were very snippy about a re-do. My husband took a pair of his shoes in for a resole the first of December. (I warned against doing this) The shoes were supposed to be ready on the 7th of December, they are STILL LOST. The rear room that George had was top draw, everything done in house, now almost all repairs are sent out. My husband's resole job went to Austin and disappeared from there. He has been back in several times and called a couple of times. Still no luck in locating his shoes are even offering to replace them! Whatever you do go somewhere else!!!!! The Cobbler is NO LONGER A SAFE OPTION FOR SHOE REPAIR. Go to Deno's!!! read more

George retired and sold the store to a corporate shoe repair. It's definitely not the same. Took 3x to fix a strap on a t-sandal and even after explaining what needed to be done,still didn't fix it right. I've never gone back. Guess it's Deno's now! read more

This business has really changed under the new management. I recently visited to get a pair of leather booties cleaned and get their opinion on re-soling the bottoms. He added everything he thought the shoes needed and the total came out to over $80. When I said I didn't want to pay that much (because the shoes weren't very expensive to begin with) the man helping me began to lecture me on what I needed and how I would "be back next week" if I didn't do everything he suggested. I took my shoes to another cobbler and they cleaned my shoes for $7 (just the cleaning here was $24) and they look brand new. I asked him opinion on the bottoms of the shoes and he said they did not need anything. This business was clearly just trying to sell me things I did not need and was overpriced to begin with. read more

Service was great, less 24 hours turn around, and quality of workmanship was really good. The only negative is the price I had to pay; however, they did tell me what it was going to cost when I took it in, so no surprises. read more

Beware if anything other than buying supplies...I have gone there for 2 decades! The new owners stretched a brand new pair of boots so horribly they are not wearable. They were supposed to ease the arch...the ankles look like huge bubbles in the leather!!! They are ruined...I did not know George had retired! read more

Okay, I have to admit that this was my first time to ever have a pair of shoes repaired by a cobbler. My tip is that you need to be very clear about what you want done to your shoes. I took in a pair of cowgirl boots (my wedding boots) that I had worn a hole in the center of the left sole where the ball of my foot hit. They replaced the whole leather piece and the rubber portion of the heel. My only complaint is that they stained the edges of the sole and the entire heel a very VERY dark brown that really stands out against my vintage light tan/red corral boots and in doing so they got some of the stain on the top part of both boots. It is just a little mark on each that only I notice, but it seemed a little sloppy to me. On the plus side, they are probably more comfortable now than they were before. The whole repair cost me $75 +taxes and even with my complaints, I would say it was worth it. I am happy that I am able to wear my wedding boots again. read more

I took a pair of dress boots and 2 pairs of shoes in. The boots needed to be resoled and I asked for toe plates on the 2 shoes. The stitching of the resole job was poor. I hope it holds up. The most blatant issue was that when I went to pick the shoes up, they had installed heel plates instead of toe plates, even though their work order ticket clearly had "toe plates" circled. Now I have holes in my heels that I never asked for. Also, all of the shoes had some sort of scuff marks on them that they never had when I dropped them off, even though they were supposedly shined prior to me picking them up. The scuffs are so bad on the boots that I cannot even cover them up with polish. I just wish I would have taken my lesser shoes in for a "test run" with them instead of handing over my better pairs of shoes. Needless to say, I will not be returning. If you're looking for a cobbler to care about your shoes or their reputation, please look elsewhere. If you have shoes worth over $25, please take them in at your own risk. I sincerely regret ever choosing this place. Update - As I was polishing my shoes the night after I picked them up, I noticed a huge chunk of leather taken off of the toe of the boot. This was obviously done during the resole job. I am certain they caused this because the pair had only been worn once before I needed to get them resoled (due to defect in the sole, no fault of the Cobbler). I decided to go back the following day to request a refund and show them the damage to the boots. As I am explaining the situation to a nicer gentleman, another man (I believe his name is Kenneth) butts in and adamantly denies their fault and suggests I must have damaged them myself. The other gentleman says they need to keep the shoe to show it to their boss for a refund. I told them that I'm not leaving these shoes with them and he can take pictures instead. I'm supposed to get a call from the owner to discuss. I'm not holding my breath. At this point, I've not only received poor quality workmanship, but very poor and unpleasant customer service. read more

Simply put, it took 4 attempts and 5 months to get my shoes resoled. Twice the shoes "clicked" due to poor workmanship and once there was a big hole in the new heel. Not once was there a discussion of trying to make it right other than "we'll redo them". NEVER AGAIN!!!! read more

Approximately one month ago, my wife dropped off two pairs of my shoes for heal plates and polishing. After the listed pick-up date, I came by to retrieve the shoes and was informed that one of the pairs was missing. Since that time, my wife and I made 3 more trips to the store to try to recover these shoes. The repeated response received was (paraphrased), "we have a lot of shoes and we'll be in touch when we find them." Nevertheless, I came by at approximately 2 pm Saturday, April 09, to try to pick up my shoes and once again was informed that the pair had not been located. I was told that I didn't need to come by anymore and that I would receive a call when they were found (with no associated timeframe, even though I directly asked how/when this would be resolved). And instead of an apology or a show of accountability, it was specifically noted by the cashier on my last two visits that SHE did not lose my shoes, making clear that she (and I would therefore assume the store) bears no responsibility. And, this Saturday, the cashier went as far as to show me the statement on a blank invoice/receipt that roughly states, "shoes not picked up in thirty days are no longer The Cobbler's responsibility," (implying that even with my repeated attempts to try recover the missing shoes, if the store cannot find/provide within thirty days, the store is no longer responsible). And while it might not mean much to the cashier, losing a new pair of $200 shoes does mean a lot to me. There is no question that The Cobbler once provided an outstanding customer experience - my parents and I have been bringing shoes to the store for over forty years. However, the store apparently was recently sold. I hope the new ownership/management seize this opportunity to have a discussion with staff about what good customer service means - that staff take both individual and common responsibility, that staff treat customers as friends, not adversaries, and to recognize that staff attitude is the public display of the company's values and commitment to service. And while the store was able to recover the shoes (which I was informed of through a very disconcerting voicemail left on my phone approximately one hour after leaving the store), upon pick-up this Monday, the originally-requested work had not been done. The Cobbler has lost a life-long customer. read more

Great job on my boots! I took a pair of my black leather Kenneth Cole boots in to be re-capped and to have a non-slip rubber surface adhered to the bottom. I was very nervous about leaving them because the last place I took them to almost ruined them and lost them for 2 days. But I was pleasantly surprised by the craftsmanship they performed on my boots. They restored them to excellent condition and they are more comfortable with the added layer of rubber on the sole. read more

I have used this store for a few years. They always do a good job. I was pleased with the price for my latest repair. It was one of my favorite pairs. I highly recommend them. read more

Excellent shoe repair. Lost my heel on a newer pair of Allen Edmonds shoes and they replaced the heel for me in 20 minutes. Great service and friendly people. read more

I used to use a shoe repair shop at Preston & LBJ. They merged with this place. I went in today with some items at 5:55pm. The guy behind the counter said I can help you until 6:00 pm; I have to go get my kids. That put me off, but I proceeded ahead. Everything I brought out, they couldn't do it for this or that reason! I left; they will NEVER GET MY BUSINESS! read more

paid $10 to have part of the arch shaved down (flat foot). clogs are now comfortable enough to wear 15+ hrs

After all the years I have gone to The Cobbler, I have always received excellent service and it is such a warm and inviting, friendly environment. The owners have always taken pride in their work and personal touch as well as excellent customer service. I went in recently with a pair of shoes to be repaired, and noticed someone new greeted me. I was told it would cost an enormous amount to fix the shoes (more than what the shoes were worth) and when I said I didn't want to pay that, I was told to trash them. I left with my shoes and was surprised with the service I received and went to another well known shoe shop and had them fixed for less. I gathered this new guy working there hadn't learned the ropes yet. I decided to give them another try and just thought they had someone new at the front, and went again with a high end hand bag and high end shoes to be touched up and repaired. I walked in and wasn't greeted how I had been all those years and it still seemed different. The person in front of me wasn't receiving great customer service and she left with the shoes she brought in and was very discouraged. That had never happened in all the years I had been going here. It was my turn and they told me the price to repair a handbag and I was shocked. Then, the person helping me started throwing out numbers for me to have him do the work. I stopped him as I didn't like how I was being treated. It was time to look at my shoes and he didn't want to repair them. I told him thank you and started walking out and then he started trying to bargain with me to do the work for less so I would commit. I turned around and said that in all the years of going there, I had never walked out of the store with what I took in. He told me that The Cobbler has new owners and they don't work the way the previous owners had. I smiled and walked out and will never be returning their again. read more

Excellent workmanship at the Cobbler. Friendly, honest service at a reasonable price. I send all of my friends to see the Cobbler!

Broken heel on my signed Manilos! Could not tell after the Cobbler finished - did have to replace both heels, dye leather to match - perfection! Will for sure return for sure. 50 bucks! Great service - great prices. read more