Ah, Coffee Bean. Can't go wrong with Coffee Bean. It always brings me back to my west LA days (there are a lot of them there!), and this one is a great location. My favorite is the hazelnut latte. The coffee is consistently good here, the staff is always welcoming and personable, and the interior is clean and comfortable. So nice for stopping by to get coffee, or sitting and chatting with friends over coffee. I noticed a lot of people commented that the drive thru is slow- I have done the drive thru a few times, and on one occasion, it was indeed extremely slow. I usually just park and go inside, which I recommend doing. read more

The Coffee Bean & Tea Leaf - Hazelnut latte w/ almond milk - Coffee & Tea Near Me - La Palma, California

I come here quite often on a regular basis because I prefer the drinks here over Starbucks and the employees at this local Palma location are always amazing except for one person I've never complained about because she consistently overcharges me and does not have the best attitude but today, especially on Thanksgiving when I was trying to be gracious and play I'm with my daughter. Lauren serves us coffee when I always order hot cocoa. I don't drink coffee or caffeine. My daughter immediately smell that I tasted and I handed it back and said this is not hot chocolate she said yes it is I said no it's not. I said you can smell it taste it. I just tasted it. She said we'll find them and give it back I've never had somebody talk to me so blatantly, rude and inconsiderate. I would appreciate management contacting me back to discuss the service today. I have come back to change the number of stars, however based on speaking with the direct manager of the store,Luz, a great manager can make a difference on how they handle and assess the situation Going forward, Luz, thank you for your patience and taking the time to speak with me regarding the experience.I appreciate it and I will be back because I do prefer Coffee Bean over Starbucks any day of the week and twice on Sunday. :) read more

The Coffee Bean & Tea Leaf - Coffee & Tea Near Me - La Palma, California

Hazelnut ice blend is crack on steroids. Especially with the espresso mix. Drive thru requires more commitment than a relationship nowadays . Once you're there, you're stuck. Perhaps it's a good problem to have if you're the owner. read more

I'm not coming back anymore. The girl with pink hair (didn't get her name since she wasn't wearing her name tag) was rude in the drive-thru. I believe she's new since she didn't understand my order. All I wanted was a large ice blended Mexican hot chocolate with almond milk in two seperate cups with 2 shots of esspresso each. She had an attitude the whole time not understanding what I was asking, repeating the same question. I'm pretty sure she forgot the almond milk in it since my stomach has been hurting. Really ridiculous how bad this place has gone down. read more

It's clear the high school kids rule this location from the craziness that was going on, but the service was good and the iced cookie butter drink was tasty. The ambiance was a bit hectic, kids throwing a drink on a car while others were honing the art of yelling racial slurs, but the place was clean and the restroom was good enough for my kid to use on the way to baseball practice. read more

The Coffee Bean & Tea Leaf - Coffee & Tea Near Me - La Palma, California

Worst service ever!!! I requested a hot Americano. It was NOT I was able to place my finger in it and it wasn't. I respectfully asked if it can be a little bit more warmer since my desire was "Hot"Response from the nonchalant, condescending male worker when asked that the coffee was not warm enough said "it's the way it came out of the machine"So dissatisfied when you come to a coffee shop anticipating HOT soothing tasting coffee prior to the start of your morning... to this reception.... Is so disappointing!!!!He did not even help and was busy chitchatting with another customer which was his friend. I did not like the service at all would not recommend it to anyone worst experience undeserving of any stars read more

As much as I love their coffee and their selection, but OH MY GOD they are sooo slow! Waited over 15 mins with a few cars ahead of me. Not the only time I come here pretty often and it's RARE for a no line, or a short wait. I refuse to go to Starbucks, but I'm starting to rethink that decision read more

They always take 30 min to get your order. Doesn't matter if there are 3 cars or 10 cars on the driver through, they always take FOREVER read more

Came by over the weekend while my husband was doing some lab work across the street. I ordered an Iced Matcha Latte, which already comes sweet in the ingredients. The place had a pretty busy drive-thru, and I was an in-store customer. There's no indication of a line and customers who are waiting for their order typically just stand anywhere. It's hard to know who ordered already and who needs to order, esp since the workers aren't greeting you when you enter. The person who took my order wasn't very friendly when I had asked if the matcha latte comes sweet, so it's safe to say I probably won't be coming back to this CB&TL location. read more

We love the chorizo breakfast burritos and hubby loves the macha. We have been ordering them often through Doordash. Last week they gave our dasher the wrong order. Fortunately, he was able to go back and make it right. Today, they gave our Dasher only the drink, not the food. He spent 30 minutes going back and forth to get the correct order, which he didn't have to do, but, we greatly appreciated it. I know that the employees hand the order to the dashers, the orders aren't on a table for the dashers to freely take. I tried calling this location, to help out the dasher,but, after it rang for a long time, a recording tells me that the voicemail is full and I cannot leave a message. I was surprised and have never had that happen at this type of place. I looked on yelp and see this location has 3 stars. That explained it. No more ordering from this location. So disappointed. read more

When in SoCal this is my favorite coffee chain to come to. Nice mellow vibes, friendly staff. Today I got their mango cold brew tea with a splash of lemonade 10/10. I wish we had a CB&TL in the Bay Area. Definitely will be back a few more times this week :) read more

The Coffee Bean & Tea Leaf - Mango cold brew tea + splash of lemonade 10/10 - Coffee & Tea Near Me - La Palma, California

5 stars for Mikayla! She's so sweet. We went later at night, and I loved my decaf vanilla latte!

*The new and revised Avocado toast is a winner* It has a Fresh sliced hard boiled egg, sprinkled with everything bagel seasoning! The avocado is a better quality and smoother. If you're near a Coffe Bean and Tea and in the mood for something light, give it a try. The vanilla latte hot/ cold is always good *If they have it in stock- Moroccan mint tea latte with dark chocolate- ICED read more

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For a chain the coffee does taste good but i have consistent issues at this location. Biggest being the poor customer service (i have an inclination it's from poor management tbf all the signs are there for that to be the problem) as nothing is their problem and how long everything takes. The app constantly has problems as well which compounds the issue and these problems don't seem to happen with any other coffee app. I go too often, have gotten too many problems, and never received a decent solution. Dude with the mustache shouldn't be in a customer facing job, not because of the mustache, just because he's not good with people which is fine but should be noted. I've been more or less a regular and i think after today I'm pretty much done at least with this location I guess. Coffee is good when they make it right so unfortunately after years of wanting to like it i think I just lost patience. read more

I hate leaving bad reviews, I hate feeling like a Karen. But this has happened to me and my friends who have gone to this coffee bean and with the same person! First, the girls on the bar making the drinks always come out good. The girl who was there 8.30 at 11:05a, amazing ur an angel. The drinks were amazing. There's one constant person who messes up or makes the worst drinks and is rude and literally the worst help I've received from that store. I didn't get his name but he's a bigger dude, mid tall, glasses. Omg anytime he's there I rather. Or get a drink. He messes up and when you tell him he's like I made it and i made it correct well dude let me tell you you've messed my drinks and my friends who go there EVERYTIME. Idk what it is or who you are but you're literally the reason we stay away. Everyone else is nice and if they happen to mess up they remake it, you on the other hand I've given so many chances but you're rude and a crappy barista. I've had to throw away at least 7 drinks made by this man bc I know it's useless to go back and ask him as I have before and he does it the same crappy way. There's no reason why when the girls or some else makes my drink they're perfect. This is my home coffee bean I go here almost daily and I want to stop bc of this one person. I'm never rude and I feel bad leaving this but I'm so over it on top of everything he got a damn attitude read more

So crowded! The drive thru is awesome though. And they work pretty fast! They made the line go by quick. They were out of cheese danishes - sadness. But that's alright, it was most likely my fault. I got there at 1pm and they were gone already. I ended up grabbing a Pressed JuicerySweet Greens w/ Ginger and Vive Organic Wellness Shot. I have a sore throat and wanted to get rid of it asap. This was the perfect cute! read more

The Coffee Bean & Tea Leaf - Pressed JuicerySweet Greens w/ Ginger Vive Organic Wellness Shot - Coffee & Tea Near Me - La Palma, California

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Workers here are very friendly, the vibe is great. Parking is not bad besides the fact it wraps around the drive through lane read more

The Coffee Bean & Tea Leaf - Tropical passion iced tea latte - Coffee & Tea Near Me - La Palma, California

Justin was very attentive and helpful to help me pick a drink to my liking. I am very picky and he took the time to help me despite a busy night. Thanks Justin! read more

This is a terrible location. Their staff is extremely rude, disrespectful, condescending and lazy. I have witnessed them berate customers, talk about customers and give attitude. In addition, their drinks are poorly made and food is almost often rarely warm. The manager, Christian is extremely disrespectful. He should be removed from his post. read more

The customer service was really good here. If you download the Coffee Bean app lately, they've been giving out some great promotional coupon available on the app this copy being does have a drive-through and they were very busy so I decided to go inside. It was very nice inside and I got my drink very fast. I couldn't have a drink so I asked the blister and she was very helpful. Very nice read more

I go here often thru the drive thru. Staff is really fast and efficient. Never had any issues! Matcha ice blended is always a 10/10

I am writing to formally report a deeply upsetting experience I had at your La Palma location (5510 La Palma Ave) on November 6th, 2025, at approximately 9:30 AM. I have been a loyal customer at this location for about four years. As a college student I have probably spent about $1,000 or more on coffee this semester from this location alone. On my last visit to the Coffee Bean and Tea Leaf on the date mentioned above I placed my order through the mobile app a few minutes before arriving. When I pulled up to the window upon receiving my drink I noticed it was poorly made. In response, I had politely requested for my drink to be remade, I returned my poorly made drink to the barista and she agreed to remake my drink. However, moments later I was confronted at the window by the store manager, Christian; a tan, heavyset man wearing glasses. Without any prior discussion or clarification, he abruptly stated: "Chris" (store manager): "You always come here asking for your drink to be remade, This is your third time requesting a remake. At this point you're doing it just to get free items. You have also attacked other employees to get free items. We are denying you service from now on." I was stunned by these accusations. They were completely unfounded and delivered in a very disrespectful and accusatory tone. At no point have I ever tried to follow any hidden agenda to obtain free items, nor have I ever "attacked" or mistreated any employee to pursue free items. On the occasions I have requested a remake, only when a drink was noticeably incorrectly made, I have always returned the original drink and remained polite and patient. To be accused of dishonesty, to have my integrity questioned, and then to be denied service without any evidence or reasonable justification was extremely upsetting and unacceptable. This experience has not only damaged my trust in this location, but has also ruined my perception of the professionalism of this brand and additionally made me reconsider my loyalty to the brand as a whole. read more

I want to share my personal experience at the Coffee Bean & Tea Leaf in La Palma (5510 La Palma Ave). On my most recent visit, the supervisor on duty, Elizabeth, denied me service. She told me that she was following instructions from her manager, Christian, a heavy set man with tattoos. In my past visits, my interactions with Christian have not been positive. In my own experience, he has come across as rude, and the drinks he has prepared for me have often been poorly made. Whenever I've politely asked for a remake, he has seemed irritated. Because of that history, hearing that the order to deny me service came from him was extremely frustrating and disappointing. This situation left me feeling disrespected as a customer, and it's not what I expect from Coffee Bean. I have been a loyal customer for over six years, but I am done with this management team Coffee bean has selected to run this location. I hope the company seriously reviews the customer service at this location because what I experienced was unacceptable. read more

Avengers Disassembled... Our latest mission landed our Quinjet to The Coffee Bean & Tea Leaf in La Palma, a place that once brewed coffee as bold and smooth as Thor's hammer strikes. But alas, even heroes have their downfalls, and this coffee chain has been struggling against its own Thanos-like decline for the past handful of years--the Infinity Gauntlet snap has cut the quality in half--and the half without the enchanting magic of Dr. Strange. Ambiance: The ambiance remains decent, much like the headquarters of S.H.I.E.L.D.--functional but not extraordinary. There's some good outdoor seating, ideal for a quick meet-up with fellow heroes. However, the lack of exciting improvements over the years means I now prefer to rendezvous at other coffee spots. Nick Fury must have gone into hiding. Better go look for him somewhere else. Coffee: Once upon a time, the coffee here was a mighty force to be reckoned with, bold and tasty like the energy blast from Iron Man's repulsor rays. But now, it feels like the quality has been snapped away by Thanos himself. The coffee tastes watered down and lacks the smoothness and boldness it once had. Maybe it's the new ownership from years ago that's to blame? A fellow customer, who used to be a regular like me, mentioned the same decline a couple of years ago. Now, I only venture back when they offer massive discounts like BOGOs and 50% off, which seems to happen more frequently--perhaps a sign of declining business? Maybe Thor's father is really taking the Odin sleep seriously and can't wake up. Service: The service here is as unpredictable as Loki's tricks. The servers can be friendly and efficient like Captain America on a good day, but often they appear ambivalent, getting the job done without the cheerfulness of yesteryears. They seem busy and hard-working but lack the pep that made the experience enjoyable. Guess the pep in Pepper Potts is gone and Iron Man is left without his better half. It feels like they are missing the Hulk-sized energy and enthusiasm they once had. Overall Experience: The Coffee Bean & Tea Leaf in La Palma was once a superhero-sized fortress of excellent coffee. However, like an old Avenger past his prime, its quality has declined significantly. My wife gave up on it years ago, and after a string of poor-tasting coffee, I've decided to hang up my cape and not return unless something huge changes. The heroic days of this coffee chain seem to be in the past, and until it can wield its former glory again, I'll be seeking my caffeine fixes elsewhere. Maybe in a different star system with the Guardians of the Galaxy. I hear Groot makes a mean cup of coffee and Drax smashed the whole beans into a nice blend. So, heroes, choose your coffee battle wisely. Unless there's a significant change, this might not be the place to assemble your team for a bold, energizing brew. read more

I placed an order with three drinks at 2:31 p.m. at the counter. I ordered three drinks, one of which was for my Mom who is diabetic and has a disability. After a short but considerable wait (since they had 3 workers and several orders and a full drive-thru) my name was called and the barista handed me two drinks and said "Thank you, have a nice day" and I replied "Oh, I think I have one more drink, I ordered three" and he said "it's coming" so I waited for another 15 minutes, sitting in the lobby while the other customers got their drinks and left and then I was alone in the lobby. I didn't hear my name again, so after getting tired of waiting I went back and the other drink was sitting on the pick up counter and I asked the same barista "Is this mine?" and he looked at me like he wasn't sure. I said I was still waiting for the last drink and the second barista told him yes. I said I didn't hear my name or anything so I didn't know it was there and the barista that originally told me it was "coming" repeated to the second guy "you didn't call his name" so I don't know what was going on but I'm very disappointed because my mom who has mobility issues was waiting in the car the entire time because it was raining and she is in a wheelchair and I didn't want to bring her out in the rain. I think it was very poor communication to have us wait and not tell me my drink was ready. I have never had a bad experience at any Coffee Bean and I hope the manager goes over communication because you never know who you are serving, even if you can't see the person some people are helping whose who have mobility issues or disabilities and they deserve the same type of service you would give anyone else. read more

White chocolate latte: 5/5 Baristas: 5/5 I recommend it to anyone Music was loud today read more

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This guy right here has a bad attitude. The only male employee there when I went in sat April 9th at 11:45am. I ask for a chocolate cake pop and he comes back and says there is only chocolate peanut butter left. So as we are waiting for our order my daughter sees a pink cake pop and I ask another lady what flavor was the pink cake pop and she said strawberry. Then i said why would the guy say there was ONLY chocolate peanut butter. The guy said with an attitude does she want it or not. I ask the guy for his name he would not give it to me. He just stood there with a look on his face like he couldn't hear me asking for his name. Everyone has a name tag but him. Really bad attitude! The supervisor Elizabeth did apologize but then my daughter seen both of them laughing when I turned around to get my drink. read more

The Coffee Bean & Tea Leaf - Worst employee - Coffee & Tea Near Me - La Palma, California

I LOVE their strawberry ice blends as well as the mango! Super delicious and refreshing whenever its a hot day! Also shoutout to Justin, dude was super friendly and is kinda the reason I made this review. I asked so many questions but he didn't seem annoyed at all despite it! So glad he that was polite throughout the entire thing! For sure gonna make this a regular place for ice blends! read more

Terrible service, not even going to get into details. Train your staff. Rude and very lazy.

I'm not sure why there are so many negative reviews stating that the staff is rude. I've never encountered anybody rude at this location. Everybody has always very friendly and accommodating, and my drinks are always perfection. read more

Went through the drive through on a Wednesday night before closing. We were attended by a very sweet barista named Makayla (sorry if I spelled it wrong). She made an exception for our order & even offered a pup cup for our fur baby. 5 stars for her customer service. She deserves a raise! read more

I've been dying to try coffee ever since seeing the viral tik tok drink. I got the iced hazelnut americano dry with half and half and the cream cap. The drink isn't that sweet compared to Starbucks drinks. I ordered two drinks back to back to make use of 2 different promotions. One drink was done a good 10 minutes earlier while I was waiting for the other drink. Not sure why when I ordered them less than 1 min apart. I noticed the workers chit chatting with each other while I was waiting for my drink to be finished which was a bit annoying. The drink is definitely pricier than Starbucks. It's about $7-$8 while only $5 at Starbucks. I did enjoy the drink but don't think I'll come back because of the price and service. read more

No matter if you order ahead of time or not, this place takes forever to get your drink. The drive thru line is inefficient and everyone's orders for some reason takes a lot of time. The lot is small so you are limited on parking and how to even enter the lot. You have to circle around to get to drive thru. The drinks are either too sweet or too bland, I can't ever seem to get the order correctly to the right level because it is wildly inconsistent based on who makes it. One person who makes your order one day can make the drink completely different than another person on another day. They charge a ton for every modification... like $1 extra if you want them to blend your ice blended drink an extra few second. You are literally better off going to any other coffee place. read more

location, or how they operarate as a whole is not not managed well. Each my wife and I order the same drink it never taste the same the consistency is off. 2 times I placed a moblie order way ahead of time. Once 20 mins and my drinks my drinks were still not done and I was waiting, another time they just did not make one of the drinks and just ignored the order. Last visit yesterday first time we used the drive through, and they got my wifes drink comeply wrong from a Vinilla Layered to a Vanilla iced coffee. She was did not notice untill we already moved since she was on the phone. Really wish this place worked out. read more

They are so rude here. Our order took over 10 min. We mistakenly took the wrong drink & the staff scolded us to understand the process. We are business professionals - both in hospitality & have never been treated so coldly. Mistakes happen & she was so rude. Never coming back here again. read more

It was after Christmas but they really let the stock of teas go to practically nothing. Only thing left was this stuff. Wasn't brave enough to try it. read more

The Coffee Bean & Tea Leaf - Coffee & Tea Near Me - La Palma, California

My daughter, frequently waits at the coffee shop after school for me to pick her up. She is a regular customer, typically purchasing something on most days, about three or four times a week, while on a couple of occasions, she may just wait quietly without making a purchase. Recently, however, she was informed by staff Elizabeth that she is no longer allowed to remain in the store while waiting for me without making a valid purchase. In essence, she was asked to leave, which has left us both surprised and quite disappointed. read more

I mobile from here at least once a month. The drinks are always ready on time and taste good. Staff is friendly, inside is clean. I live in Fullerton and prefer this location. read more

Always takes too long. Order placed in the app was still not ready. I waited an additional 8 minutes past the scheduled pickup time.

Thing's have been very chaotic at this location recently. There have been so many instances when I do a mobile pick up, they take longer than it's supposed to (15+ minutes) and there is NO communication to me about my order. No one checks with customers to see what they are waiting for and let's them know how much longer it will be. They definitely need more customer service training. read more