First time at this location. The staff was very friendly. If Im in the area, I'll come back again.

If I'm just going for flavor, Coffee Bean makes a much better drink than their major competitor SB. This location is clean and pleasant to be in, the baristas are consistently quick and helpful and I love some of the special flavors they carry like vietnamese style cold brew and when they have horchata lattes. The only downsides at all are: that using powders for flavor instead of syrup means sometimes drinks need extra mixing to make sure it dissolved. Second they don't have the availability of SB. If CBTL had another location in town and stayed open until 11 I'd give them more business. Though I'm going to keep going to this location when I'm in the area and out during the day, you make a good cup of coffee and even better coffee that's basically dessert! read more

The girl at the register is rude and has no customer service skills whatsoever. Seems like she should be out rioting or looting. The girls making drinks were nice but the other one weighs down the whole shop. I won't be going there again. read more

I really like there coffee. Staff is always very nice and receptive . Always perfect amount of cream and sweetener.

This coffee thing has a really great crew! They are super helpful and super friendly... Jessica and Julia are awesome! read more

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Coffee Bean Simi is the best ! All the baristas are so friendly and they always get my order right and are efficient and don't keep me waiting. I would highly recommend stopping in ! read more

Went to get a cup of hot coffee. Ordered new drink. Medium Salted hot Carmel with oat milk. Excited to try it. Got to car and drink was so salty and cold. Not at all drinkable. Had to come home and put it in microwave.. also after purchasing it. When waiting for drink to be made. Realized everyone was getting large drinks. Asked a lady waiting and she said all large drinks are 5.00. I paid 5.75 for a medium. Why didn't they after a large ? Of course I would have got it .. read more

My partner and I are traveling to see family from Dallas! Always love to come to the Coffee Bean & Tea Leaf on my California visits!! Madison made our experience so wonderful. She was really helpful to us and made our long drive possible! read more

The Coffee Bean is my favorite as I drink tea and not coffee. I've started brewing my tea at home and using Tropical Passion as I was going way to often. The workers are great at this location and very helpful. If you don't like your drink, for whatever reason, go back and they will fix it for you. I totally recommend this place. read more

Super friendly and accommodating staff that are there to help you with your beverage needs. This particular store was very clean and well kept, the displays well stocked, and the overall ambiance of the coffee shop was relaxed. read more

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Ok just had their cookies and cream vanilla ice blended drink and it is amazing!!! This place is great, has a homey feel and the coffee is never bitter. Employees sweet and overall one of my favorite coffee places locally. You can ask for a glass mug with your coffee and you will love it!! Go and you will see the flavor is just superior to some other big coffee houses. read more

Not perfect but still by far my favorite coffee. Thanks for your efforts and great coffee read more

Well the customer service is good as far as the staff. We waited 25 minutes and still didn't even get our water or coffees. When I asked Jess to cancel our order she said she would issue a refund, she said she didn't even see our order on her screen. This ended up making us late for an appointment. To say I am disappointed is an understatement. She said we would get a refund, let's see. read more

My favorite place... Staff is super awesome , always going above and beyond. Ordered a breakfast sandwich to be delivered but didn't put "warmed" , was a total error on my part and they were still kind enough to refund. A recommend trying the african sunrise tea latte ! :) read more

Great service and nice costumer service. I will recommend ... Thank u and 4 out of five. Good coffee and polite service. read more

Has the same bitter taste you get in Starbucks Coffee. Slightly smaller cups. Really excellent employees. Clean premises. Different pastries and food than you find at Starbucks but similar in style. Lots of parking, friendly customers. You have to bring up the free WiFi in your settings it doesn't automagically connect. read more

What a horrible experience I had at your store. I came in and ordered a large coffee and asked for non dairy creamer, told me to go the barista, no problem at all. I go there and the guy behind that counter refused to let me touch the container of the creamer and insisted he do the pour. When I said to keep going while HE was pouring, he says..really? It's getting full, I said ok but is it full? No! So he sighs loudly stopped pouring and walks away. Never will I patron this store AGAIN! How come I can't touch the creamer when at the fix it bar there's half & half and milk that everyone else can touch? Hmmm? Hi Starbucks! You have a new customer! read more

They charge for a cup of ice? Jeez... I guess I'll make my way to Starbucks. I know they have the free tap but I just wanted some ice. I expected CBTL to have higher standards and wouldn't nickel and dime me considering I had just paid $5+ for a latte that was made poorly. Do all CBTLs do this? Or just this one? read more

Please don't spit in my drink next time. This location makes you wait so long. And then your drink is made poor... read more

This specific coffee bean is delicious! Has better coffee than Starbucks, and the staff are always in a good mood. Come here a little too often. read more

The Coffee Bean & Tea Leaf - Coffee & Tea Near Me - Simi Valley, California

I'm happy, they are making awesome teas again. the tea flavor was rich, not oversteeped and bitter. I will definitely be returning for teas again. read more

I love coffee bean and everything about this place but unfortunately the staffs at this location not the best, so I have to give it 2 start u want to have the best service and best coffee go to the one at rose ave located at Oxnard the manager and the staffers are great and they Truly love what they do!! Hope the staff at tapo canyon get some better customer service. This review comes from a customer that is a vip at coffee bean since I do buy coffee everyday but I don't think I be coming back to this location read more

Jack makes the best Matcha thank you Jack this is been a great experience today I enjoyed this drink you did an excellent job and you have friendly customer service check I just wanted to thank you read more

This is odd, I wrote this review more than two years ago. Today, I received a "compliment" from a CBTL employee saying I am a miserable person. I love yelp. I depend upon it to find great places. I participate by posting honest reviews. While I have only written about a dozen reviews, all were positive except this one. My response to this complimentary employee...if you can't learn from a mistake or handle the truth then move on. What is really interesting, is that I am a CBTL fan and frequently visit other CBTL locations. My hope is that the service at this particular Simi Valley CBTL has improved. However, I have kept my word and never returned. So hopefully, their regular customers can write lovely high-rated reviews. Good luck. read more

I love this location. The staff is usually pleasant and my order is always perfect. The pastry case is very fresh. I love the breakfast bar. Lots of room inside to sit and study or have a conversation. Outside there's a pretty waterfall and shade outside to sit in. My favorite place in Simi to come and grab a iced drink. read more

Always love coming in here for a nice Cup of tea on a Fall day! Yummy tea and great service! read more

The Coffee Bean & Tea Leaf - Coffee & Tea Near Me - Simi Valley, California

Always Consistent and Friendly not like the other coffee shop's around. The staff are always friendly and when they occasionally get your order wrong they quickly fix it without hesitation. Not like I have experienced at other places. The Coffee and Food are always very good. And now they have a rewards program that started the beginning of the year. read more

The Coffee Bean & Tea Leaf - The service is always outstanding - Coffee & Tea Near Me - Simi Valley, California

I love my Coffeebean! Especially Heather! She is very welcoming and keeps the store very nice. The rest of the staff are awesome too!! I was very disappointed when Coffeebean took away my Dark Chocolate, but I'm patiently waiting for it to make a comeback. read more

LOVE this place. I come here to tutor, especially now that Borders has closed. The free wi-fi is a double-edged sword. If you're here to have fun, it's a total plus. If you're here to work or study, that wi-fi distracts you like crap. Sure, you're automatically logged out after two hours of use, but after ten minutes, you can log back in. Use that free wi-fi wisely. Employee-wise, there are only a few people I like. It seems like they've been going through some changes with their staff lately, 'cause I keep seeing new people behind the counter. Whatever. Those new kids seem nice. The chai latte is delicious, yes. But my favorites are the Jasmine Dragon Pearl Tea Latte and the Earl Grey Tea Latte. They're super tasty and super refreshing. I can't get enough of them. Ask for only a little bit of ice. For some reason, they tend to go crazy with the ice. OH. Coffee Bean has THE BEST PLAIN BAGEL EVER. I'm so sad that they don't serve them all day anymore. I used to inhale those like crack. So now I just get the random pastries that look good that day. Today, I had the Wildberry Peek-a-Boo Pie. It looks adorable, so I couldn't resist. Unfortunately, only the dough tasted good. The berry filling reminded me of the lingonberry products sold at Ikea, and I'm not into lingonberry. Anyway! For the cozy factor, I much prefer Coffee Bean to Starbucks. But for the cool factor, I think Coffee Bean is lacking. Don't get me wrong; I wouldn't have it any other way. read more

I have been going their for years. I have recently started going to starbucks because I can go into the store, see 100 people and still get my drink and food faster. I rarely go into the Simi store anymore because most of the staff is in the back office with 2 people up front and a line out the door. When I drove to Westlake every day all the employees are out front and each have a station. The line could be out the door and I would still get my drink a minimum of 10 minutes faster. read more

The girls in the morning are always very nice. BUT when I ask for little cream in the coffee they ALWAYS but more cream then coffee & I feel like I'm just drinking cream. I will from now on be getting it with no cream or the cream on the side very disappointing. read more

FREE WIFI. Finally a business that gets it. I drink regular coffee and rarely get lattes or designer coffee drinks so there is not much to review other than the coffee is hot and never out The free wifi is a plus, however this location is not huge inside. Great outdoor seating area. Staff has always been friendly and attentive. Did I mention Free Wifi read more

This is the worst place to go and get a drink, customer service is terrible waited for almost 20 min for my drinks and when I asked for them the guy was very rude and disrespectful. Not sure why they still on business but no wonder why the only have an average of 3.5 stars...! Go somewhere else, unless you don't care being treated disrespectfully. read more

Overpriced garbage- food is dry and tasteless. Manager is exceptionally rude, charges for simple things like extra milk in coffee. She told us we can't eat inside because it needs to be kosher. We're never coming back. We'll go to Starbucks where they actually treat customers respectfully and want our business! read more

Ill keep this one short: Good coffee, friendly staff, plenty of seating and free wifi! What more could you ask for? read more

Standing here now and had to leave a review. These guys are professional and very friendly. I come here often and these guys always make you feel like family. Always fast and clean in here. And 100% better than Starbucks. Love this location and place! read more

I've been coming to this location for years. The staff is very friendly & great customer service. Manager Heather does a great job with her team. read more

I LOVE LOVE LOVE CBTL!! The baristas here are so nice and helpful and make all the drinks über tasty!! I wish Michigan was lucky enough to have CBTL... I miss you already CBTL read more

Love this location, my husband and I frequently walk here from our house. Great service and staff. Heather, the manager, is always so kind and sweet to every customer and really goes the extra mile to ensure excellent customer service! :) read more

Orders always correct. Service is quick and friendly! Free wi-fi and this one has outdoor seating. read more