Food was good. Service was super fast. Olivia was nice to me because my app was acting up to redeem my birthday free drink. she even suggested me what drink is good. Ambiance are very clean. Compared to other coffee bean i go. Their trash cans are not full and the tables are neat I recommend this place to go. 5 star to all these employees and they greet u and thank you after. Thanks Olivia. read more

Same issue others have reported with a female employee (blonde hair) who provides very poor customer service. We ordered a simple large hot Jasmine Dragon tea, but received a medium-sized drink. We weren't given a receipt, but after checking my bank statement, we noticed we had been charged for a large. When we questioned the employee about it at the time, she said all hot teas are served in a medium size by default. To her credit, she eventually did the right thing and provided us with the large we had ordered. However, she then told us we "should have requested a large" when ordering. Hmm... we did. That's exactly what we ordered, and it's also what we were charged for. The issue wasn't simply correcting the drink. It was the unnecessary attitude and the attempt to make it seem like we were at fault when we had clearly ordered and paid for a large. A simple "sorry about that" would have gone a long way. No need for the attitude. Overall, the problem could have been resolved very easily with a simple apology and professional customer service. Instead, the interaction left a very negative impression. For management: This purchase was made on August 16, 2026, at approximately 9:00 PM. read more

Coffee definitely strong that's a good thing. I had Ice Coconut latte really good had a mild coconut flavor. Service they were really nice s and quick on my order. Location not too big, but enough enjoy your tea or coffee. One bad things I did not like bathroom dirty and no toilet paper. I had let them know if they can get us toilet paper read more

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This location is very slow. Got In line for the drive through at 11:35. Writing this as I'm still sitting in here. Would have got out of line if there wasn't cars behind me. It is 11:54 and I'm still waiting in the drive through line. Ridiculous. Management needs to take a look a proficiency. read more

Service was quick. Matcha is creamy with the addition of strawberry brings a bright fresh flavor to the earthiness of the matcha. The peach jasmine cold brew tea is refreshing with taste of fresh peaches. Great for a warm day. read more

The Coffee Bean & Tea Leaf - Matcha strawberry latte and peach cold brew tea - Coffee & Tea Near Me - Valencia, California

This is my favorite CBTL location! It's spacious with lots of seating available, with good air conditioning as well. My favorite drinks to order are the vanilla iced coffee and the seasonal Horchata latte. They are always made well and as I expected. The baristas are super cool and work very hard through the morning rush, which I really respect. I'm here every week, so I look forward to returning! read more

The Coffee Bean & Tea Leaf - Iced Horchatta Latte and Turkey Bacon & Egg White English Muffin - Coffee & Tea Near Me - Valencia, California

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My wife and I stopped by this Coffee Beans before heading home. She wanted her Jasmine Peach Tea. This is the first Coffee Beans that I been to that had a drive thru. When we came they were not busy at all. There was only one car in the drive thru lane. They made my wife drink quick and she drank it in the parking lot since I went to another place nearby to get my drink and food. read more

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I'm not a coffee drinker so this isn't part of my regular routine. But in signed up did the CB rewards and they often offer discounts that make getting a little treat more reasonable. This store can be hit or miss with how fast it is. Sometimes I go by and there's no one in the drive through. Other times it's a long line. When that happens I don't fool with the drive thru I just go inside. My drinks are always made correctly. The staff fluctuates from being super friendly to just kind enough. But I've never had bad service here. My favorite drink is the Swedish berries tea. It's unsweetened but it's a tart refreshing drink! read more

The Coffee Bean & Tea Leaf - Tiramisu blended drink w/o coffee (they call it pure) This was big enough to share! - Coffee & Tea Near Me - Valencia, California

This place moves very slow and it's only 10am on a Friday .. waited over 20+ minutes (was basically trapped in line in the drive thru) and can't see the menu from WAY back there.. which causes customers not to know what they want to order. Because unless h have the app you don't see the food items til you get to the menu / speaker to order. Been here a few months ago and ordered Carmel in the cup and on top. And we then had to wait to get the order corrected as that's what we PAID for. Only come here for the kids not really for me. read more

The Coffee Bean & Tea Leaf - LONGEST LINE THAT TOOK 10 min to move - Coffee & Tea Near Me - Valencia, California

Extremely disappointing experience. This location didn't offer or provide receipts, took over 25 minutes to make five drinks, and gave drinks to several customers who arrived after us before completing our order. When we asked for the employee's name to provide feedback, she refused to share it. The customer service here is unacceptable, employees should be greeting customers, not the other way around. It's clear the team could benefit from customer service training (maybe a visit to Starbucks would help). Management: please review the cameras around 7:00 AM on Sunday, October 19th for the service we received does not reflect The Coffee Bean & Tea Leaf's standards. read more

Tesla charging trip stop - Always a must stop because I love their iced tropical passion tea. I'm always bummed we don't have one in Northern California but it's a nice perk when heading to LA area. If you haven't tried the tropical passion iced tea you must! read more

The last two visits were super disappointing. The first for the latte having zero hazelnut or sugar so I had to go back in after the drive thru because the line is so long and slow. They were nice then and replaced it no issue but the the second time recently I was being super nice to the drive thru girl and she was just NOT having it. If customer service is too hard, find another line of work! I know how hard it is personally but gives a super bad vibe to the establishment. Thankfully that time they got it right. The drive thru needs work on the time and the associates need work on customer service and providing kind friendly service. read more

Pit stop here for some gas and coffee. The gal behind the counter was sweet and very nice. Got myself a Vietnamese coffee and it came out quick! I like how spacious it is in here. This will be my pit stop on road trips from now on. read more

I decided to come here after the Starbucks down the street failed me at different drinks all the time. It's a little harder to get to this location since it's a busy shipping center and it's next to a gas station. I went to the drive thru. I always went into the charging station instead of the line to order. It was great because I had a %50 percent coupon for my drink. I ordered the chai latte. It was iced but warm at the same time. It's been a while since I've had it here. I'm not sure how I feel about this. After some minutes my drink was fully cold and it was great. read more

The Coffee Bean & Tea Leaf - Iced Chai Latte large - Coffee & Tea Near Me - Valencia, California

Fast service, clean inside, they have coffee, tea options and pastries plus accessible restrooms because this was a quick stop on our mini trip. Staff had our order up within a few minutes super fast service. read more

The Coffee Bean & Tea Leaf - Coffee stop - Coffee & Tea Near Me - Valencia, California

Grabbed what was supposed to be a quick morning bite to eat and while it was morning and busy we waited over 30 minutes. The employees were super friendly and there was at least 6-7 employees and all were moving quickly. Seemed they prioritized drive thru and there was 2 people that left while we were waiting due to their orders taking so long. Prices are fine and our food was good but their management and timing needs to be buttoned up. read more

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Great service and excellent customer care and very polite service and great food choices for us dealing with allergy issues. Great ambiance.

Where I'm from they've taken out all the coffee beans and it makes me sad. But thankfully I take trips down to SoCal often and this location is always on the must stop by list. I know this probably isn't the best location but I've never ordered a bad drink from here which keeps me coming back. I usually only go to the drive thru but the times I've gone inside staff is nice and patient despite it being super busy. To be expected though since it's right next to magic mountain. Nonetheless I need a coffee bean to reopen back in the bay cause I need them. read more

The Coffee Bean & Tea Leaf - Passion Iced Tea - Coffee & Tea Near Me - Valencia, California

Asked for a little hot water, and asked to pay 25cents??? Never experienced this before! Always loved Coffee Bean and this is disappointing to charge your customers! Unacceptable! (Kelly) read more

The Coffee Bean & Tea Leaf - Mocha latte - Coffee & Tea Near Me - Valencia, California

Let me start off by saying, the coffee tasted great. No issues there. However, the costumer service was mediocre. The young lady working the cash register wasn't rude, just wasn't friendly and never cracked a smile. Not the biggest deal, but still, friendliness should be a priority. However, the bathroom was ridiculously dirty. The store only had one working bathroom, and did not maintain the cleanliness. There was no toilet paper and the empty toilet paper rolls were left on the guardrail. Both trash cans were overflowing with paper towels and on the ground. And there was not any more hand soap. I kindly informed the same gal who took my order that the bathroom needed tending because there was no toilet paper, paper towels overflowing, and no hand soap. Her response, "okay". I waited for a few minutes for my order, and in that time nobody came to tend the bathroom. I would think that they would have to check the bathroom hourly to maintain cleanliness. Clearly, it had been a long time since they had been in there. And after politely telling them that the bathroom was not clean, there was zero urgency to clean and restock the toilet paper and hand soap. Honestly, it's frustrating dealing with customer service such as this. We spent good money at establishments, not to mention in this not so great economy. The very least you could do is crack a smile and maintain cleanliness. read more

Ordered via app and it was ready by the time we got through the drive through for pick up. Coffee was good and hot. I ordered the pumpkin spice latte. Service was as good as it can be at a drive thru. read more

If I could give this damn matcha 0 stars I would but unfortunately I have to at least give it a 1 star. Do you see the color of this matcha??? This drink was 90% milk and 10% matcha. That's ridiculous and I wish I hadn't ordered through uber eats so that I could give them their milk/watered down matcha back. read more

The Coffee Bean & Tea Leaf - Matcha Latte - Coffee & Tea Near Me - Valencia, California

Saw my drink sitting on the other side of the counter for a while. everybody was too distracted, stocking pastries, or mopping to even notice. I eventually flagged someone down and asked if that was my drink. I could hear another party in the background tell the barista I was speaking to, that's the second time she does that. She handed it to me and seemed very annoyed. No apology or anything acknowledging the situation. I walked out and called trying to get a hold of the manager, Joy, Delacruz. Whoever answered said she was gone for the day when I said I wanted to tell her about my experience. She said she would be back tomorrow and proceeded to say bye and hang up. I understand the girls working there are young and immature so it sounds like management isn't doing a very good job . read more

All the workers greed you when coming in and/ or say hello . It's a spot I go before heading to the La traffic and gets me going for the ride!! Great to pass by for some coffee and a snack pastry here. It's a good spot to take a break as well and all of seating area. They sell merch of there brand cups, as well as coffee and there hot coco flavors too. read more

Don't get me wrong I love a good coffee bean drink but why are we willingly giving out diabetes especially to people who specifically don't want to add 5 lbs of fat every week. I ALWAYS add a note "less sugar" "less syrup" but lately it's been completely ignored. Sure their drive thru was busy but come on, I'd rather wait an extra 5 minutes and taste coffee in my drink but instead I get a drink that taste like half and half with caramel syrup and an overpowered pumpkin taste. Why do I bother? It's my biweekly treat maybe but I might as well go to McDonalds and get an ice cream. Save my time and waste my sugar allotment on something I can expect to be over sweetened. I don't know if this location's managers or corporate will see this and tell their employees to read the notes, maybe ease their grip on the syrup squeezer or slam less on the pump whatever, but I believe this is a cultural issue at this point. Why do we normalize feeding syrup with a small side of coffee? And we wonder why Starbucks and Coffee Bean could be failing and our population obesity crisis increasing. Like come on. We got to do better read more

The Coffee Bean & Tea Leaf - Iced AmericanosPumpkin Dry Iced Americano - Coffee & Tea Near Me - Valencia, California

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I wish I would've read these reviews. I sat in the drive thru for 20min and was trapped with no way to get out. It was Saturday at 10am! It should not be this slow. I will not be returning. read more

Love this coffee bean! Everyone is so friendly and the drinks are always yummy. My favorite spot from now on for sure- Shout out to Dyra who was so helpful helping me pick out my new favorite drink! read more

Best brown sugar latte! I was happy to discover these lattes, so warm and flavorful. Don't miss out.

Elijah and the rest of the staff is great! Super kind and easy going. I appreciate the kindness and if someone on here is complaining they are probably the issue, I've been here multiple times different times and what not. Never an issue thank you Elijah for making my lunch break stress free much appreciated read more

I've had an okay experience here a few times, but most of the time, aside from the one regular staff member who's always there to assist, no one else seems to have the time to explain things or answer questions. Yesterday, I went in with the intention of getting some decaf coffee ground for home, as well a hot decaf Americano. I was under the impression that the special deal they have applied to decaf coffee as well, but it turns out that wasn't the case. The usual staff member who helps me explained why the deal doesn't apply to decaf after I was ignored by 2 or 3 other employees who didn't offer any assistance. What really frustrated me, though, was that the coffee wasn't ground properly. There was no spoon inside the bag, and even worse, the bag wasn't sealed properly. I assumed they would take care of that and locked the bag as expected, but when I walked out, most of the coffee grounds spilled out because the bag hadn't been sealed properly. After I got home and tried to make the coffee with whatever was left, I was disappointed to find that the coffee grounds were still not ground correctly. All in all, I ended up wasting $25 for nothing. read more

Extremely Poor Customer Service & Toxic Employee Culture - Avoid This Location The employee culture at this location is terrible, and it shows in the way customers are treated. This morning, I stopped by early for a quick coffee before hitting the road. The clearly posted sign on the door stated that the drive-thru opens at 4:30 AM, with the rest of the store opening at 5:00 AM. I pulled up to the drive-thru window accordingly. After several minutes of complete silence, I looked inside to see an employee standing just feet away, clearly able to see me waiting. She made no attempt to acknowledge me or communicate. I sat there wondering what was happening. Finally, after what felt like an unnecessarily long wait, she casually motioned that they weren't open until 5:00 AM -- a direct contradiction to the posted hours. While I understand that holiday schedules or operational variations can sometimes occur, there's no excuse for blatantly ignoring a customer who is waiting patiently and visibly. This behavior wasn't just inconvenient -- it was deliberately rude. Unfortunately, this isn't an isolated incident. I've experienced consistently poor service at this location multiple times. The repeated disregard for customers' time and basic courtesy points directly to flawed leadership and management that either tolerates or encourages this kind of attitude. If the team is allowed to treat people this way, it reflects a deeper cultural problem that prioritizes neither customers nor professionalism. I strongly recommend avoiding this location until the management takes meaningful steps to improve the culture and train staff to value the people they serve. I will not be returning. read more

Avoid the drive thru Extremely slow service !! The place to say your order is literally right by where you pay, makes no sense. I waited in line for over 20 mins, never again read more

Sofia, the cashier at the drive-thru, tipped herself without my knowledge! I went through the drive-thru to purchase a coffee around 10 a.m. on March 29, 2025. The coffee was made incorrectly, so I went inside to request a refund. While processing the refund, the employee assisting me mentioned they would also refund the $1 tip. I was surprised to learn that Sofia, the cashier at the drive-thru, had added the tip without my authorization. Be sure to double-check your receipts--make sure nothing is being added without your knowledge. read more

3 stars for ambiance. Cute spot. Unfortunately both the drinks my husband and I ordered were just not good. The staff could also be more welcoming. read more

The customer service is bad at this location. The staff always seem bothered when you order and they never greet people coming in or in the drive thru line. If you all don't like your job to people just quit! I Get it you deal with a lot of people and not all people are easy to deal with but don't ruin it for everyone else! I work with horrible life situations but I still go out of my way to be kind and help people. Coffeebean corporate needs to train their staff on customer service and compassion. read more

Great location right off the 5 freeway, I stop here often on my way to LA to refuel with my tropical iced tea and refresh with two genderless bathrooms available, no code required. Chai tea and a bacon egg muffin kept me going on my latest drive to LAX. A steady stream of customers means a bit of a wait, but it is all good. read more

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Decided to stop by on our way to Six Flags and went in person since it's usually faster that way. Ordered 4 drinks and I got the pumpkin chai drink which is really good I love the grains at the bottom. We got the pumpkin chai drink first and we had to wait almost 10 minutes for the other 3 which we didn't mind waiting but it got to a point and checked in with the baristas and the drinks were put on the drive through list which is an honest mistake its okay. One of the baristas then gave us 2 "Next One's on Us" cards! The customer service here is so great please try to support them. read more

The Coffee Bean & Tea Leaf - Iced Pumpkin Chai Latte - Coffee & Tea Near Me - Valencia, California

Amazing Coffee Bean and Tea Leaf location right off the freeway. Very convenient and I got a delicious brown sugar latte without the vanilla flavor that was dynamite on its own. It was the perfect combination of sweet and coffee taste and didn't need that extra sweetness! Cannot recommend enough! read more

The coffee is a little bitter but good, tried an iced vanilla oat milk latte, theyy open early and service wasn't bad. read more

The Coffee Bean & Tea Leaf - Coffee - Coffee & Tea Near Me - Valencia, California

Very nice little coffee shop and there were open all day on Thanksgiving. Feel bad for the employees but at least those of us who have to be on the road today had a place to stop and get coffee. Clean open dining room. Good looking baked goods. Reasonably clean bathroom. Very friendly workers. Within walking distance of some electric vehicle charging stations. read more

The Coffee Bean & Tea Leaf - Hot tea - Coffee & Tea Near Me - Valencia, California