This place was recommended to me after my Audi was rear-ended. I went here twice to discuss…read moregetting repairs done and both times was told I would get a call which never happened. I should not have gone back because not following up was an indication of poor customer service. It got worse. I had my car dropped off for repairs while I was on an extended out of town work trip. I heard nothing until my deductible payment was due. Then, I got a call and explanation why I hadn't heard anything. When I arrived home I noticed the left side bumper was not flush. I took the car back and they did a quick repair. Wrong size/missing screw. Then, I mentioned my trunk wasn't closing properly. I was told that had nothing to do with the bumper replacement. So, I went to another body shop and they said the bumper/trunk tail panel was not lined up correctly and that would have been from the bumper replacement. They recommended taking it back to the body shop (Lafata) that did the repair. I called Lafata and the women who I had been dealing with made it clear she did not think their work had caused the trunk problem (which had no problem before i took the car there but said she would put a supplement in for insurance. That was 6 days ago and the supplement was not submitted. So, now I will deal with another body shop to get the repair fixed. Unfortunate. I try to support small businesses. I wish I had not supported this one and do not recommend using this body shop

Awesome Service! Great work! Team went above and beyond! My car was repaired a couple times by…read morelafata. Never had an issue.

This was the easiest, most positive vehicle repair experience I have ever had. It was affordable,…read moretimely, and the shop kept me updated every step of the way. The owners were great with letting me know what needed to get done vs what damage was purely cosmetic and could be left alone. PLUS my car was detailed when I picked it up. Great owners, great staff, great business-l that I 10/10 recommend to everyone.

Hershel Always has a done a good job for me. appreciate all their help. Take great care to go over…read moreany estimate and good quality work is completed.

Dave and the team, I owe you guys a lifetime of favors. I brought my CRV in with little to no hope…read morethat anything could be fixed. And the end results have left me speechless. From perfect body lines to flawlessly matched paint and all the way up until the finish where you guys detailed my entire car inside and out. Dave got me into a rental car free of charge, and had the whole job finished in 5 business days. Their communication about every issue was amazing and I cannot thank you all enough for relieving my stress and getting me back on the road!

I have a 2016 ford escape that needed a new transmission so I was recommended this shop. Even tho I…read moredidn't have a collision job, I was quoted a pretty decent price for a brand new transmission so I had my car dropped off on April 29. I finally got it back yesterday on June 9. They kept making up excuses as to why it took so long to replace the transmission until finally 7 days ago they said I could pick it up. $4400 later and the RPM was running high and my car was making a weird noise. Then my car started leaking fluid and eventually it shut down because the engine was too hot. So I had to get it to towed back to collision collision. Turns out the mechanic told someone at the shop that they did give me my car back way too soon. They kept telling me they were test driving it but the mechanic never did test drive it. The whole experience was a complete nightmare and the worst professional experience I've ever had in my life. And to end it all, I was trying to call the shop to see if my car was ready yesterday but Damien kept hanging up when I called. He just yelled THEYRE REPLACING THE TURBO YOUR CAR WILL BE READY TO PICK UP AT 1 and hung up. And kept hanging up when I was calling back. Don't fucking bother with this place.

Doug did an absolutely incredible job fixing the dent on my Hummer. You would never know it was…read moreever there and it honestly looks like it never happened. His attention to detail and craftsmanship are second to none. Doug is truly one of a kind and knows his craft inside and out. I wouldn't even waste your time going anywhere else. If you want the job done right the first time, he's 100% the person to trust. I couldn't be happier with the results. Highly recommend!

I give Dent Eliminators 10 Stars…read more They were $997 less expensive than two other " recommended & reputable" collision shops. One local, one in Sterling Heights. Done in two days. Service was outstanding. Repair was flawless. Three years of insurance increases - Nope!

Customer service is very subpar. Initial encounter with service rep wash rushed and rep talked…read moredown to me instead of explaining the process. Kept car For too long. Also did not review the repairs with me to ensure the work was completed. Would never recommend this place.

Despite the circumstances leading up to our having to seek their services, my husband David and I…read morehave had great experiences at Suburban Collision of Troy, and a lot of that is thanks to Mike Robenhurst, the service consultant we worked with. We took our Nissan in for repairs after a pickup truck hitch had backed into and wrecked the grill. A week later, I was side swiped on the freeway. To make matters worse, after we got that fixed, someone backed into it and tore off the bumper while it was parked. Oy vey. From the start, Mike was professional, clear, and super easy to talk to. He took the time to thoroughly explain the costs and procedures before, during, and after the repair--so we always knew what was happening and why. He kept us in the loop every step of the way, and even followed up after the jobs were done to make sure everything was good. That kind of communication and care really made a difference. Having never been involved in any auto accidents before, I don't have a price comparison. But we only had to pay our insurance deductibles, so I guess that's a good thing. What could've been a stressful, frustrating situation turned into a smooth and even positive experience. Huge thanks to Mike and the team at Suburban Collision. Highly recommend!

I ended up with a dead battery in the middle of a single digit degree day and after many…read moreunsuccessful attempts, was able to call B&R who came out and changed my battery in less than 20 mins. I live about 3-4 miles from the shop, so it may have been an easy drop-in, but Ray and Keena were amazing and extremely helpful, and the cost was reasonable given the cost of battery plus what a tow would've cost to a shop, plus labor. I genuinely appreciated their help and will definitely be looking to utilize them in the future!

This is a rip off auto repair company. They tried to fix my BMW 3 times, and I would not let them…read moretry for a 4th time. They refused to refund me and when I took elsewhere, they said it was the worst work that they have seen, and that B & R had used inferior materials that would not hold up to the heat and pressure of the required oil line. I have sued in small claims court and won, but still trying to collect my $$$. Ray the owner has not renewed his business license (according to the state of Michigan LARA website) and the state investigator found that he was using unlicensed mechanics.

only take your vehicle here if you want to pick it up…read morecompletely stripped of your parts and swapped out with 10 year old trash f****** chop shop Warren trash

Was recently rear ended. My car was repaired as good as new and the staff made sure I was kept up…read moreto date on the status of my car. If i have to get another repair, will definitely be bringing it back to them.

Superb! They were awesome! The insurance company totaled my car, even after they gave an estimate…read moreshowing they could fix it for a lower price. I took the payout and they fixed it beautifully. Even used a bumper that I had previously purchased! And the color match was amazing! I will always recommend Al's!

I was told my car would be ready in 3 days. It took 5 days when I expressed to them I was paying…read morefor repairs and a rental out of pocket. When I got my car back it was not properly repaired. I took it back to them and while the men mumbled and complained, saying things like "it's not like it's a Maserati" they still did not properly repair my hood. When I am able, I will take my car to another collision shop to be properly repaired. Only go here if you are a man I guess because they did not place value on my situation at all.