If I could give ZERO stars I would. Jen's company "The Detailed Cleaner" is a complete rip off! First of all, I had to contact her 5 times on 5 different days through Facebook messenger in order to get a quote. She does not respond until days later which is so unprofessional. I had to keep on reminding to send me a quote and it took 2 and a half weeks for her to respond with a quote. And the quote she gave me was ridiculous!!! I live in a 2 bed room 2 bathroom apartment 1400 square feet, and she gave me a quote of $370 for 2 maids and 6 hours of work!!! I have never had a quote this high for my apartment, the maximum I have ever gotten quoted for was $150 for 2 maids. And 2 maids usually take no more than 3 hours to clean my whole place. Jen is ripping off her customers and is not responsive at all and has the worst service ever! STAY AWAY!!!!! read more

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I reached out to Jen to schedule a deep clean for my house after speaking with many other cleaning services. I could not be happier that I chose to work with Jen. She was very kind and professional and patient when explaining to me the details of the service, billing, and scheduling. The deep clean for a 3 story, 5 bed/5.5 bath including linen changes was very reasonable and my house and I had no complaints. The team was able to get everything done and we felt very happy with the work that was done. I live with 4 other people so our house gets quite messy and Jen and her team did such a phenomenal job. Everything about the process from scheduling to the workers leaving was so seamless. The workers were very kind and friendly as well. My roommates and I were very excited about this service and could not speak more highly of it. I could not recommend a better team to work with! read more

Billed me for the service, but did not pay her staff for performing the service. Non responsive to attempts to contact.

WORTH EVERY PENNY! Outstanding Service! Needed POST fumigation in our home with two small children. I wanted every surface cleaned and sparkly!!! Crew of 5 with Jen was easy to set up appointment/quote, pay, see photos before & after of our home while I was out of town. HIGHLY RECOMMEND. Will bring them back for a quarterly DEEP CLEAN!!! And after we renovate our home. read more

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After Jen sent two wonderful sisters to clean our home for the first time I instantly booked them to come more often. They were kind, attentive, and detailed. Thank you!! Would recommend. read more

At the last minute I decide to hire someone to deep clean my home before thanksgiving but if didn't have a clue who to call. The detailed cleaner was recommended. The got back to me quickly, communicated clearly about my needs, gave me a quote, scheduled service, sent reminders, showed up on time, and did a great job. Andrea and the other girls who came were friendly, accommodating, happy, and efficient. They also communicated with me while here asking specifics as needed. Very pleased, would recommend! read more

Honestly had such a bad experience with them. They did not complete half of the stuff on the list I was provided and the quality of work was awful. I paid extra to have my windows cleaned and they forgot.. when I contacted jenni to make sure I wasn't charged she said she could have it discounted from my next cleaning. I told her there wouldn't be a next time due to the poor work they did. I sent her pictures and explained everything the girls did not do. AFTER that she said Andrea would be willing to come back and fix her mistakes. I asked for a partial refund (at least for the extra add ons I paid for that weren't completed) and she said her system doesn't do that and that they offer the same solutions to everyone with a 24 hour guarantee. If that was the case why did she only offer to come back and do my windows of add ons on my next cleaning? Why should I pay for MORE poor quality of work to receive the work I already paid for! read more

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We've had some renovations done with our new home and had 1 professional cleaning done before we moved in. But we had more projects done since then and had cleaned the house ourselves throughout the different phases of the renos. BUT, I had crazy allergies to the reno and whatever dust was in the air and had to move out temporarily. I had wanted The Detailed Cleaner for the first cleaning but our schedules did not work out. Finally, they came through last weekend. And they did not disappoint. I was really hesitant to go back in the house because I thought I would have another allergy attack. But Jenni's team did such a great job that I didn't even need my allergy meds. There were very minor details that that I wanted cleaned and they stayed longer to do so. Communication and customer service with Jenni was great! I highly recommend Jenni and her crew. They made my house livable! And I can finally enjoy living and breathing in my new home! read more

Their cleaners are friendly and do a great job, but the company is unreliable and the communication is terrible. I was a client with a monthly repeating appointment, and I experienced no-shows, the owner changing the date, time, or both from the appointment time I booked without giving me advanced notice or checking with me, cleaners showing up at my door on a day I didn't book, and requests to change the time the day before. I understand that things come up and sometimes appointments need to change, but I found this excessive. Unless you have a very flexible schedule, I would not recommend them. read more

I can't say enough about what a great job Jenn and team at the Detailed Cleaner did at my home. They cleaned out deep grime from the stove and refrigerator and also made the windows sparkle. The kitchen has a lot of cabinets and they are pristine and clean now! Their were 5 cleaners on this all day job and they worked well together and very hard. Price of the total job was very reasonable. Jenn managed expectations and ran the job well. I highly recommend The Detailed Cleaner for professional cleaning. My apologies Jenn, been so busy and should have posted my review 2 months ago after you completed the job. read more

We've been using Jenni and her team for almost two years for biweekly cleanings and it's been a great experience! Our house always looks so good after "cleaning day". Jenni is responsive, cares about both her clients and employees, and truly goes above and beyond. I highly recommend The Detailed Cleaner. read more

This company does an excellent job. They thoroughly cleaned my home and really take their time to make sure they've left nothing untouched! I will definitely be hiring them again. read more

The Detailed Cleaner team did an amazing job!!! They provided an impeccable deep clean of my new tri-level house before we moved in. Jenni, the owner, was an absolute pleasure to work with, and her team was detail oriented, reliable, and extremely kind. Our home looks immaculate because of them. We will undoubtedly be hiring The Detailed Cleaner again! read more

I contacted them two days before Thanksgiving as we were closing escrow and the timing was TBD. We ended up getting keys at 5pm the night before turkey day and I really wanted to have our new home cleaned before the movers showed up on Friday. I emailed The Detailed Cleaner based on LOTS of recommendations from moms in our new area and they were so responsive, friendly and transparent. I asked if there were any cleaning crews who wanted to work on Thanksgiving (assuming it was going to be a big fat 'no' ) but much to my surprise, they said YES! I met the cleaners at 8am the next day and they were early, friendly, efficient and thorough. They really were detailed (including COVID-19 guidelines), and a lovely group of people. I plan to hire them to come back after I get moved in and settled. A great experience all around and if it matters - great rates even on a holiday. read more

I highly recommended this company!!! Jenni Is such a hard-working organized thorough and fast worker! She brought a crew of 4 and they decluttered and deep cleaned my place!! She clean things that my old house keeper never cleaned and I didn't even think I needed to be cleaned! Between my husband and Me and our two kids we could never find anything!! Everything has a place now and it's so much easier to keep up with because she literally organized everything in the right place!!! On top of it she went out of her way to post things for sale for me and drop off donations! I am now using them every two weeks for regular cleaning!! I had so much anxiety just looking at our closets and figuring out what to get rid of and what to keep then organizing it! Her team of cleaners is amazing as well!! Especially Andrea!! She even color coordinated my sheets and bedding!!! I was in heaven when I opened my Linen closet!!! I wish I could give 10 stars! Her and her team work their butts off and I literally had to ask them to take a lunch break break because they were so in the zone! read more

I have been hesitant to prove them with my cc number but then I needed a new cleaning crew and I decided to take a fate and give them my cc to book the cleaning appointment. To begin with they were very organized and send me email confirming my app. The 2 ppl crew showed up on time and equipped . I took them to the area that needed to be cleaned and I point out to specific areas that really ended attention such as milk spill in the cabin doors or dust in the wall molding etc... 2 ppl 3 hrs in my house that is almost empty since we recently moved in and all they finished was 2 bathrooms and 2 empty rooms!!!!! They asked me million questions about the house abs things that was not relevant to them and they left. I was still not complaining then I had a feeling to check my cc report and there it was they charged me twice !!!!! I have contacted them and they apologize a d did refund me but what if I have not checked!?!?!?! read more

After having several years of experience using other house cleaning teams, I have now used this cleaning service several times and have yet to find ANYTHING they did not clean thoroughly and gently. They are prompt to the minute. There have been no missed areas, no broken items, no re-arranged belongings and no strong chemical smells. They pay attention to every detail and clean everything listed on their brochure. They are meticulous, with a strong work ethic. I am now using them bi-weekly and my house is spotless when they finish. This company certainly lives up to it's name and does AMAZING work!! Kudos to Jen, Robert and Brianna! I am now also working with Jen to declutter and pack to move to another house in the area. Again, Jen is everything she advertises, with a can-do attitude, boundless energy and a big smile to match!! I will be using Jen and her team going forward through the move and with continual bi-weekly cleaning of my new home. This company is simply the BEST! read more