They were able to fit me in last min! did a great job! my dog got the fluffy 1 cut, he's adorable…read morenow!! lol will be coming back monthly for my doggie grooms!

PAY ATTENTION TO DETAILS ‼ The first time I brought my schnauzer there to be groomed it…read morewas a nice experience, the only complaint then was that her eye lashes were cut after I specifically asked them NOT to be cut. But because the overall grooming by Tracey was good. I accepted their apology. Her lashes are still growing out. Today I took my dog back to be groomed specifically asked again NOT to cut her lashes! When I pick her up I notice that one is much longer than the other . The owner calls me to apologize and relay that the groomer Sheldon said " he was very mindful of her lashes and they were uneven from before". I don't believe that at all! It's too obvious (see the pictures) that he cut it and doesn't want to admit it. I love to support black women owned businesses but the lack of accountability is not cool. And oddly she was okay with losing a customer.

I took my MAS here for his first trim/grooming and it dis not disappoint. I am very pleased with…read morewith my baby's hair cut. I opted not to get a cologne after the bath, it was just a personal choice and they did not spritz him as instructed. The place is clean. The lady at the front desk was accommodating. I actually called the same day and fortunately they have a couple of open slot. The staff i spoke with were good. But the most important thing is that the groomer knows how to groom. I was scared that they would trim my dog's fur too short. TK's the name of the groomer. Good Job! My dog is very finicky with nail grooming and i was pleased that it was trimmed! I will be a regular of this place

I have been going to IPG for a while now I love their $10…read moreoff on Tuesdays and Thursdays I used to take my dog to another place but they brought up their prices so much but I like their prices here. Good reasonable price! Never disappointed on my toy poodle hair cut. Definitely like how they always communicate with me if my dog is matted, recommend every one to try this place out!! Here I have my dog dale and my sisters dog hashbrown. They both go to IPG

Brought our baby here to get a full groom service. Our baby was matted due to the weather, and the…read moregroomer was able to help us get rid of the matted spots and still make our baby look super cute. She also smells so good after her bath. Will definitely bring her back.

Margarita is great! My dog always ends up looking so pretty after a groom with her. Whenever my…read morepuppy comes back home, she doesn't act strange or shy, which tells me that they're treating her good there. I've been very satisfied so far!

I debated writing this because I actually liked the groomer and my puppy's haircut came out nice…read more But the overall experience was extremely stressful and poorly handled. I brought my puppy in for a routine groom with JAZMIN and was told he had a mat on his arm. I completely understand that mats happen--that wasn't the issue. The issue was how it was communicated and handled. Before I left, she checked his entire body in front of me and confirmed that was the only mat. Despite that, she began telling me that his entire body might need to be shaved down and that he could possibly be showing skin. As a dog owner, that's very alarming--especially when it doesn't match what was actually found. When I tried to ask questions and figure out a reasonable solution, instead of guiding me, her response multiple times was: "Do you want to just take him?" She repeated this several times--even after I had scheduled my day around this appointment and was clearly trying to move forward. Even when I came back to adjust the plan (just bathe him, hygiene cut, etc.), I was met again with: "Do you want to take him?" There was no reassurance, no clear plan, and no offer to simply proceed and call me if anything else was found--which would have resolved everything. Instead, I spent hours going back and forth, stressed and unsure if I was going to pick my dog up shaved down to the skin over one small mat. The final result? Exactly what I initially expected--only that small area was trimmed and the rest of his coat was perfectly fine. That confirms this situation was unnecessarily escalated from the start. I don't have an issue with the grooming result. But the communication, tone, and overall handling of the situation were disappointing and avoidable. When I spoke with a manager, I was told the groomer may have been "having a bad day." Respectfully, that shouldn't affect how customers are treated--especially when it involves their pets. Because of this experience, I won't be returning. I just can't go through that level of stress again over something so minor.

I'll always have a soft spot in my heart for this place because it's where we got our kitten. On…read morethe left side of the store, there is a Houston Humane Society cat adoption area. While we were not in the market for a cat when coming in to check out this place, we fell in LOVE with one of the kittens up for adoption. We had to file the paperwork through the Humane Society, so we couldn't leave with her that day but nonetheless, we got our little fur baby here. As for the store itself, I personally feel the prices are higher than elsewhere. The main thing I've gotten here was cat litter (which typically runs a few bucks higher than other stores.) I have only made these purchases when I've received 20-25% off coupons in the mail which brought the price down below competitors. There is a clearance rack near the cat adoptions. Here I've found cat treats for up to 75% off (depending on the expiration, sooner they expire, the less $ they'll be). Staff are usually pretty helpful and always friendly. Some of the guys offer to carry the 25-40lbs cat litter containers out to my vehicle for me which is super sweet of them. Lastly, while researching for this post, I wanted to look up the exact cost of the cat litter from their website... only their website is not very good. A simple search for cat litter came up with "no results found." Then I looked through the cats-supplies-litter and waste management tabs and again, "no results found." Very odd. So I don't have any actual price data to include. Their website needs a lot of work.

These guys have been a God send to my wife and our fur babies. They make changes,come whenever…read moreneeded and that is just what we need with our busy lifestyle!!!

Our dog Zeus smells AMAZING after his session with Ernie! We love how easy it was to make an…read moreappointment and they even gave us a discount when we had to reschedule because their water heater had broken on his original appointment day!

Horrible service, brought our dog back to us in the same condition they took her!! What a wast of…read more$100+. Stay clear!!!!!

Emily communicated well and she did an amazing job on my 2 yorkiepoos. She was super friendly to…read moreme and my fur babies. The prices are a little more than when I take them in to be groomed but for the convenience of them coming to the home I don't mind. And actually the price isn't that big of a difference. I will definitely use them again.

There are never enough cashiers at this Pet Smart. There's a line of customers about 15 deep and…read morethere's little movement in the line to check out. Today I tried to buy some cat food, but the line was so long, and it was taking so much time just to buy a bag of cat food that I left it near the cash register and walked out. There are some positive aspects to this Pet Smart. Six months ago, I had a really bad experience with a groomer who was extremely rude and disrespectful, but the manager was professional and corrected the error by providing a refund for the grooming. That particular groomer is no longer at this location. I think the management is friendly and helpful, but they definitely need more cashiers.

This should be a NEGATIVE 0 star review! My interactions with the grooming mgr "Carol" and groomer…read more"Hailey (sp?)" was 0 out of 5 and the absolute WORST experience in my 12 years of being a petsmart customer! Those two Karen's should NOT be allowed to interact with human OR animal customers! Buyer beware!!! The Karen's selectively inflate grooming prices and rudely ask you to leave when you question their bs and made up rationale!

I wanted to like this place because their prices aren't too high, and they were recommended by my…read moremother. The receptionist who answered sounded anything but friendly when he scheduled me and took down my information. Told me I needed shot records, but didn't give any other information. I was already not impressed but I decided to give them a shot anyway. (Maybe he wasn't having a great day?) Come the day of the appointment, I get to the place and the receptionist there didn't even look up at me when I walked in. She seemed pretty lack-luster. Then she asked me what I wanted done for my dog. I explained that I've never brought a dog to the groomers before because my other dogs have all had short hair. She called the groomer in and they both kept asking me "what do you want?" I don't know how I could have said "I don't know" in any other ways. I just asked for what they would recommend as my dog had matted fur and needed a clean up. It was frustrating to say the least. When you have someone who doesn't know what to ask for, it doesn't make must sense to ask her what she wants, does it? My dog is a rescue and very nervous around new people, and even though I told the staff this, they were very aggressive in trying to get her to come to them. It was so hard to get her to come, that I had to leave the leash there with them so they could lead her back with it after I left. When I picked my dog up, they let her out of the back area into the small glass lobby area with no leash or collar. Just let her run out by herself. Almost as soon as they let her out, someone else came in and my leash-less dog ran out of the door and into the parking lot. She could have been hit by a car or ran away. Any number of things! Luckily she circled back to me and I was able to grab her. Why would you just let a dog out with no leash? If I had not been in a reasonable mood, I probably would have made a bigger deal of it. I doubt I will be back because this last thing was just the clincher after an already underwhelming experience.

the worst service that I have received!! They charged for a dog having an accident on a table…read more This is the only place my fur babies have received handling fees.. if They had better trained groomers that know how to handle them they would not have these issues.

My mother took our Havachon puppy here to get a grooming since our normal groomer is unavailable…read more Our puppy has curly-ish hair and he's mildly fluffy but he has dense & short hair so he's not prone to matting or tangles. His haircut looked an absolute mess as they left parts of him longer than others AND left choppy spots. Not only was the haircut a mess but they decided that he magically had hair knots in his ears so they decided to PLUCK it out which has resulted in my puppy developing an ear infection. When a groomer finds an issue with a pet they should be advised to talk to the owner about any "solutions" prior to them performing anything. This was not done....We also did not find out about this UNTIL after we visited the vet and called the groomers and that is when they informed us about the ear plucking. His ears were so irritated that his ear canal started bleeding and developing puss. You could only imagine how uncomfortable this is for a PUPPY. I do not recommend this place at all.

I don't usually write reviews, but our recent experience at WoofGang Bakery & Grooming in Sienna…read moremade it necessary. My mom brought our dog in, and while she may not have thought the experience was "bad enough" to speak up at the time, when she came home and told me about it, I couldn't just let it go. We've taken our dog to other grooming places before and have never had issues like this. The woman at the front desk--an older/middle-aged Black woman--wasn't the nicest. She seemed a bit unsure of what she was doing, which happens, but what bothered us more was her overall attitude. If you're dealing with customers and their pets, basic friendliness goes a long way--and that just wasn't there. What stood out even more was the woman who I believe is the owner. While I was waiting for my dog, I watched her talk endlessly to a customer--just rambling on about who knows what. It wasn't a warm or engaging conversation; it felt more like the customer was stuck listening, and you could tell they were trying to politely escape. But beyond the talking, what really rubbed me the wrong way was how she treated her staff. There was a vibe--like she wasn't the kindest or most genuine with them. It's not something you want to feel in a place where people are trusting you with their pets. And here's what really pushed me to write this review: my dog's tail was left looking choppy and uneven. It was the most noticeable part of his grooming, and it just wasn't done well at all. That's not something I expect from a professional grooming service. To top it off, a friend of mine went in a few days later and had her own odd experience. That same front desk associate offered her dog food that was about to expire. She took it but found it even more strange that the lady confidently told her it was about to expire and that was why she was giving it to her to try--and honestly, so did I. That's not the kind of customer experience that inspires confidence. Overall, between the poor grooming, the awkward energy, and the unprofessional vibe, we won't be coming back.

The 9 Whiskers Lounge was such a treat to visit. My teens enjoyed the Valentine's Day special event…read moreand have been talking about it for days. The owners were so kind and cared deeply for everyone to enjoy themselves. If you love cats and want to hang out with them this is the perfect place. The neutral colors on the walls and equipment was very relaxing. There was no cat pee smell which has been our experience at other 'cat cafe' type establishments. The cats were friendly and curious. Looking forward to a return visit!

We had such an amazing experience! This is a clean facility and the cats are very sweet. The owners…read moreare so kind and shared a ton of great info on their business and cats. We are already planning our return visit!