Place run by idi*ts! Took my 9 months shiba inu for a shower, they called me 15mins later, i could hear my dog screaming in the back. "We cant shower your dog, he needs to be taken to a vet and sedated to be bathed" Weve bathed him numerous times, he just yelps cause hes a puppy and not used to water. We go pick up our dog. They hand him to us soaking wet. Unprofessional Useless Idi*ts read more

I've been here a couple of times and they did an ok job but this time (January 12, 2016) they did a horrible job my dog wasn't dry they hurt him and cut him with the hair trimmer I will post pictures to show you we will be going tomorrow to complain this is not right Please if you go check your dog before you leave **As do I but for future reference if you truly care about animals you should let the owners know of these kinds of problems before they leave** read more

The Dog Zone - His cuts - Pet Groomers Near Me - Monrovia, California

The Dog Zone is located in the same plaza as Pavilions (located right next to it actually, in the corner) with plenty of parking. I came by here about 2 weeks ago with my chow collie mix dog. I made an appointment over the phone 2 days before without any trouble. When I made the appointment, the person who answered the phone was very nice and she tried to get a better idea on what kind of a cut I wanted for my dog. She explained that because chows have an undercoat, it is important not to cut it and to let it grow. She said there is this misconception that cutting/ shaving the coat would cool down the dog more, but the coat actually helps to cool the dog. Anyways, on the day of the appointment, the same woman who spoke to me on the phone gave me a better idea what she would recommend for what should be done on my dog. What she recommended was to wash out his coat and do a light trim around his "pants", legs and paws. I agreed that I thought that would be good and then was told I would get a phone call when my dog is ready for pick up. After 3 hours, I called to see if my dog was ready. The person on the phone (a different person from the woman I spoke with and met with earlier) told me it would be another hour but that I would receive a phone call as soon as he is ready. I decided to leave within the hour because I figured he would be ready by the time I get there. But I had not received a phone call (as this is now the 4th hour since I left my dog) so I decided to hang out at Pavilions until I get a call to pick him up. But about 45 minutes later, I never got a call and I got tired of walking around, browsing the aisles. So I walked into The Dog Zone and the woman I had met with earlier was surprised to see me come in so late. I told her that I never got the phone call that my dog was ready but figured I would check since it had already been closer to 5 hours since I left him in her care (which by this time was close to 4 pm, the time they close). She told me that I was told my dog would be ready in 1 hour after I had called earlier. But I told her that the person on the phone said they would call me as soon as my dog was ready, which I never got (one thing I truly did not appreciate, especially with it being so close to their closing time, what if they closed and then I ended up not being able to get my dog in time because of the failed communication?). I was surprised with the price I was charged ($65) and asked if that was the usual rate. And she told me normally it would have been $45, but that because my dog was washed 5 times (poor guy!), they had to really get in there to clean out his coat and charge higher. I did not like that I was not informed of this in the initial beginning when I came in earlier. I don't mind paying a bit more if my dog needs to get groomed, but the fact that no one told me doesn't quite settle with me. But in the end, I am pleased with the way my dog's coat looked like. It was fluffy like how a chow coat's should be and it was clean and neatly trimmed. But because of the lack of communication of not letting me know when my dog was ready or how much it would cost/ extra costs, this brought down my overall rating for this place to 3 stars. read more

I usually groom my dog myself, but sometimes, it's nice to have The Dog Zone in my back pocket. My 12 year old long-haired Lhasa Apso is blind and diabetic. At home, it takes me almost four hours to do what they can do in two hours. He always looks so much nicer after they groom him. Because he is diabetic and blind, he has special needs that The Dog Zone understands and takes care of every time. I am so grateful for all they do for my boy. They really go above and beyond for him...and for me. They also do a lot for the community and are heavily involved in charitable causes. Two paws up! read more

The Dog Zone - Tiberius - Pet Groomers Near Me - Monrovia, California

I initially brought my dog here because I was in need of a doggy sitter for a couple hours. Dog zone seemed to be the only place in the area that has a drop off by the hour for dogs that don't need to be in a full day doggy daycare. While I was dropping off my dog, I overheard Joe (super friendly) mention to someone over the phone that they also have a wash and brush service. I inquired about leaving my dog and joe was nice enough to squeeze him in. A bath, brush, nail trim and butt squeeze all came to $24. Not a bad deal! The place is super clean and doesn't smell like pee, which is a plus! When I went to go pick up my dog, I took a peek at the doggy daycare area. It seems like a great place and I will definitely consider it for the future. P.S. Instead of charging me for the 2 hours of doggy sitting, I was just charged for the bath and brush because it would have taken that long anyway. read more

The Dog Zone - So fresh and so clean clean! - Pet Groomers Near Me - Monrovia, California

The folks at The Dog Zone do a fantastic job with our cocker spaniel- poodle mix, Gatsby. We adopted him from the humane society in the fall and we're new to having a dog that needs regular haircuts. I found this place through Yelp and I'm definitely glad that we tried it out and my husband and liked the way he looked when he was done there, so we've brought him back. Everyone here is very friendly and willing to help me out when I'm not sure what kind of cut he needs. Gatsby also seems very happy with the way he's treated there. He is very clear about people and places he likes and doesn't like and he is excited when I bring him in to be groomed. When I pick him up, he looks happy, smells good, and looks very clean and well cared for. I would definitely recommend this place. read more

The Dog Zone - Gatsby just after a haircut. - Pet Groomers Near Me - Monrovia, California

This is the only place I take my dog to get groomed. They always do a good job with him. For a full grooming and cut its $45. They can get pretty busy so usually you need to make an appointment. The people that work there are very understanding and truly helpful. The location is easy to find and its very clean inside. They also sell lots of doggie needs like leashes, toys and even some handmade doggy cookies, convenient! I am very satisfied with my services at the dog zone and would recommend it to other dog owners. read more

It's a great time to support Dog Zone and all other local businesses hit by the pandemic. They offer dog/cat food and lots of accessories for pets via their online shop, and they even deliver to ZIP codes around Monrovia (there's a list on their website). Please do what you can to support them--they're great. Your doggo looks fabulous after each grooming, and they're so gentle, kind, and patient with fearful dogs (like mine). read more

Tina is an amazing groomer! She takes great care of my little Maltese and makes him as soft as a tiny baby cloud. Linda is super great - she books our appointments and is always super responsive via email. I can't rave highly enough! Just check out the picture I posted of our little guy! read more

The Dog Zone - My little guy just after grooming. (His very first top knot!) - Pet Groomers Near Me - Monrovia, California

Did a great job grooming our Maltipoo. Prices were reasonable. Will definitely return.

Excellent staff! We have been going here for years for our spaniel and now our schnauzer as well. They come back smelling like they just came out of the dryer and extra extra soft. Our schnauzer was having problems at first but the staff was very patient and gave us recommendations so he would be nicer to the groomers. Call ahead to get an appointment they get busy for same day and may not be able to take you if you call in late. Totally recommend! read more

The Dog Zone - Roxy the Spaniel, dog with the dragon tattoo... - Pet Groomers Near Me - Monrovia, California

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Love this place! I have a poodle mix with a high maintenance coat, and they always do a beautiful job with a cut that grows out great. They are much quicker than other groomers I have used in the past, and the women who work there are very kind -- it's obvious they love working with pets. And, most importantly, my dog always looks adorable! read more

Thank you for helping us with our bratty pup! Rooster is an 18 lb terrier mix. I rescued him from a shelter in Culver City about 6 months ago and he actually works with me as a therapy dog serving disabled veterans. I was really hesitant to bring Rooster to another groomer, because he has some bad manners when strangers bathe and clip him... however his fur gets long and he gets pretty straggly... so I gave this place a shot. The staff was so sweet and understanding and despite some nipping and growling, they were able to get him a great cut and groom. I highly recommend these guys to anyone with a difficult dog, they were very thorough and also gave me some recommendations on how to train him out of some of his bad habits. Thanks guys, Rooster will be back soon for a training bath!! read more

The Dog Zone - Here's Rooster with his favorite vet, clean and freshly groomed!! - Pet Groomers Near Me - Monrovia, California

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I normally take my dog to Petsmart, but I wanted to find a more personable place, one that when I walk in the door they know my dog and me by name. My dog is very particular of what she likes and doesn't like, The Dog Zone absolutely catered to her/my needs. They are very reasonably priced, had an opening for the date and time I was looking for, and she was in and out very quickly. The price is reasonable (even a little less expensive than Petsmart), they also have a doggy daycare which I plan on taking her to. I will definitely be coming back - Thank you Dog Zone!! read more

They did such a great job with my Oreo! It was his first time at a groomer. We rescued him a few months ago, I had been bathing him since we rescued him from the streets near skid row. He was so skiddish so I didn't want to take him in right away. Anyway, our first experience with dog zone was amazing. The ladies who helped us were so kind and made Oreo feel safe. His hair cut was even and he was so floofy ! They did a great job! read more

My dog, Biscuit, has been coming to the Dog Zone for more than 5 years now. I only take my dog here for his grooming services because the employees are always very friendly and accommodating. They make sure that Biscuit is comfortable and squeaky clean when I pick him up! read more

Love taking my pets to this establishment they are always so courteous and knowledgeable and they always do a great job !!!I would defiantly recommend them to friends and family read more

I've been to the dog zone twice now and I will be coming back. The first time was for a wash and the second for a hair cut. I don't have before and after pictures but the difference was so great! It looks like my dog felt great, too! Each time I've called, it's been a pleasant experience and even though there is a limited room for quick appointments I have never had an appointment more than one week out. When going to the store it's always clean and smells fine to me. And the hand off to the staff is smooth, which is important to me because my dog can get antsy and start barking. The turnaround time for the appointment is always more prompt that I expect, which is not too bad for me, but it's something to keep in mind when scheduling your day. Overall, the value for the services, location and customer service is excellent. read more

Kudos to Tina at the Dog Zone. She listened, strategized, and did a great job grooming my new rescue dog that is distrustful and bites when scared or over handled. Tina is wise and skillful. The other staff were also kind and friendly. Thank you so much. read more

Very nice people. Place is very clean and my dog looked excellent once she came out.

I've been taking my two yorkies here for years. I could never find a groomer that was able to handle one of my dogs as he can be a bit aggressive. He was getting the "mom's bowl cut" for the first 4 years of his life. I was recommended to the Dog Zone when I adopted my second dog and loved how he looked and smelled after. I told them about my other boy and how he can be a little bit "difficult". They told me to bring him in next time and they would see what they could do as they have dealt with "difficult: dogs before. I was very skeptical as other groomers had told me the same thing but when my dog was in front of them, he wouldn't let them touch him. Anyways, I brought my dog in they were very patient with him and knew exactly what to do. It was like an episode of the dog whisperer. lol Now both of my boys can look adorable and smell great thanks to the dog zone! read more

The Dog Zone - Happy after the groom! - Pet Groomers Near Me - Monrovia, California

Taken my dog in a couple of times for a bath and nail trim. Always fast and easy, friendly people, fair prices. Lula seems to like it also.

I just moved here, saw a coupon in a welcome like packet, used it and they were beyond exceptional. We do a lot of the grooming for our dog ourselves but I will definitely be taking her here for certain things that I can't/don't like to do. Also, they have a doggy-care there and from what I can see, the employees were very attentive so should we have some long days at work, I absolutely plan on taking my dog there. Thanks for the amazing job! read more

My boy was needing a good grooming since before we moved. So once we got sort of settled in it was time. He can be a bit of a handful at the groomers and I let them know what they might encounter. They took it with stride and assured me they had tricks for mitigating his issues. They were done much faster than I expected and my boy looked great. Unlike his previous groomer who cut him to look like a Schnauzer (just to try to prove to me he was part Schnauzer and not the Maltipoo he is), the groomer here cut him properly and was able to get his nails and tail that the previous groomer gave up on. To top it off they have great prices, a small selection of supplies and food, as well as daycare facilities. We were very impressed all around and my boy was happy camper when we picked him up. We now have a new permanent groomer for our fur baby. read more

Love the staff here. They are very kind to my pet and treat him with tenderness. They do a great job and put a lot of care into their trade. Thank you Dog Zone. From Sugar Bear's mommy! read more

Me and my 2 dogs love coming here to Dog Zone. The staff is friendly and they always get the 'usual'. Cost is decent - 2 dogs (less than 15lbs per) and it's $64 for a cut, shampoo, wash, nail trim, and anal express. The staff is super nice and takes care of our pups when we drop them off for a groom. They tend to get packed easily now, so I always try to make an appointment a week prior. No specific groomer, it's always random and they always have done a great job! read more

Happy doggie = Happy owner. First visit with my lovely furry Pekingese (Pudding), on a grooming excursion to Dog Zone. Groomer did a pretty good job grooming my fur kid! Pudding left dog zone, wagging her tail away! read more

The Dog Zone - Pet Groomers Near Me - Monrovia, California

This place is a good place for dogs big and small. This place is near our house so it's convenient for us. However, after coming back a few times, it really has become a great place for us to bring our dog. We typically bring our dog in for a grooming. He has had issues with other places and seems to react favorably whenever we come to pick him up from this groomer. It's a rare occasion where he's not scampering to come home. They have a large play area that can accommodate all sizes of dogs. The facility is large and clean and they even sell useful products for dog owners. A bath, brush, nail trim and butt cleanse comes out to roughly $25, which is a fantastic price. This place is a good deal, located conveniently in a large shopping center, and takes good care of your pet. read more

UPDATED from 1-star to 3-star rating: The owner responded after posting this review and came to a fair and understanding resolve to refund the membership fee. read more

Only been here once from a friend's recommendation, so I will probably update my review if I decide to come here again. But for a first time experience, it was just okay. It's a Sunday afternoon & our dog stinks. Got him in before 2pm, the cut off for walk-ins on Sundays. Got a phone call within an hour that his bath was done. The worker there initially told us that it was $28, then the total came out to $35. Say what, girl? My boyfriend & I were actually quite impressed that they finished so quick at first...until the girl said, "yeah, we just all want to get out of here as fast as possible", which makes me question whether the groomers thoroughly washed our dog with the love & care he deserves. So just a little tip for the worker(s) there next time, please don't make customers question your credibility. It's not reassuring & makes me want to find a new dog grooming place. But on the bright side, the worker was at least friendly. And our dog came out feeling softer than usual. read more

They did an amazing job on our Sadie! She came out with a perfect trim, smelling yummy and perfectly trimmed nails. We don't live in the area but will use The Dog Zone again when visiting family. read more

The Dog Zone - They did an AMAZING job on our Sadie. Before and After - Pet Groomers Near Me - Monrovia, California

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I take my little Lucky here once in a few months for grooming. The place is roomy and clean. For $45.00, you will have your dog showered, shampooed and groomed. The lady at the front is friendly and shows that she has the heart for dogs. I tried a couple of groomers here at Dog Zone but was very pleased with Tina's style. She takes your requests very precisely and not too over groom the dog like other grooming places I had before. Once at other grooming place, I asked for trimming and got my Terrier back and he looked like a Poodle?! Overall, the service is good and the location is very convenient right in Downtown Monrovia. However, if you are 15 minutes late or more after 4p they will charge you $5 for every 15 minutes overtime, other than that 5 stars. read more

I'd like to think of myself as a loyal customer to another groomer, however we just moved 25 miles away from that business (and my regular groomer was on vacation) and my dog Charlie, a 10 lb. Shih Tzu was in desperate need of a haircut. I found The Dog Zone next to my local market. I turned to Yelp for some reviews and decided to try out the Dog Zone. So that we could check the place out, on the first visit I took Charlie to The Dog Zone and bathed him there myself in their "self wash" facility. The tub was large enough to accommodate a large dog and plenty big enough for Charlie and I didn't have to bend down to wash him. They supplied all the towels, shampoos, conditioners,brushes, combs, etc. (I happened to take my own shampoo and conditioner and they had no problem with me using my own.) The whole process from washing to drying and combing took only about 20 minutes. Because they were so professional and friendly, I decided to go ahead and have them give Charlie a haircut a week later. He has been going to the same groomer for the past 6 years so I was a bit reluctant as to how Charlie would react and if I was going to be able to explain how I wanted his hair cut. When I dropped him off I spoke to the head groomer (I believe her name was Tina) and after we talked I felt very confident that she understood how I wanted his hair cut. They were extremely accommodating in getting and scheduling an appointment and Charlie was only there for about 2 hours. I was extremely happy with his hair cut and would recommend The Dog Zone for grooming or if you want to "self wash" your dog, their facility is great for that too. read more

Always a great experience at The Dog Zone! The staff is very loving and caring. Even though our coonhound doesn't like to have his toenails trimmed, he's always happier after! read more

After many unsuccessful attempts to make an appointment with the groomer I frequently go to, I gave up, and checked yelp for a nearby groomer. My dog is very timid and shy, so finding a groomer that is good with dogs is surprisingly harder than it seems. Because my dog is very shy, he can sometimes be hard to groom. He doesn't like it when other people touch him, and will turn his face to avoid being groomed. I expressed my concerns, and the level of difficulty of grooming my dog, but the groomer put me at ease, and assured me that it wouldn't be a problem. The groomer asked if I had any special instructions on how to groom my dog, Snowball. I'm not too picky about the cut and style, just as long as he isn't bald, or have any razor burns. I asked that the groomer leave half to three quarters of an inch of hair all around, and to trim his face. This place also does ear and anal gland cleaning, so I went ahead and told the groomer to add that to the to-do list. While I was filling out forms, the groomer went ahead and played with my dog to get to know him better, and vice versa. I could tell that my dog was in good hands because the groomer genuinely cared for my dog, and was hugging/petting him. After finishing the forms, the lady in the front told me that it'll take around 3-4 hours and that they'll give me a call when my dog is ready to be picked up. Fast forward, and Snowball is done with his grooming. He looked great and happy to see me. I'm very pleased with the Dog Zone! And for $45, I left a very happy mama. Thank you!!! Snowball and I will definitely come back. read more

I took our doxie there after very messy experiences bathing her at home. The dog zone did a wonderful job cleaning her up and trimming her nails. The put a cute little Halloween bandanna on her which suited her personality to a tee. She's a true hound dog, chasing squirrels and digging up all sorts of stuff, not the pink ribbon type at all. The staff was very friendly and I think it was an exceptional value. read more

Twice I've been here and twice they have been unsuccessful with my cocker spaniel. I was here 3 years ago and when I picked up my dog, she was only half done. They told me they couldn't clip her nails nor clip or shave her back and legs. They charged me $35 which is okay I guess. This second time today I was very disappointed. I left her at 12 and came to pick her up at 4. The lady charged me $35 and had called Linda to explain why the price was lowered. The lady brought out Mimi and basically she was the same. Linda told me they couldn't clip her nor shave her because my dog was uneasy. I was very upset at how unprofessional this business was for the SECOND time ! I didn't bring my dog for a bath because I can do that myself at home. But of course all she could do is apologize. By the end of the conversation I was told to try a different groomers because they have been unsuccessful. Probably the best thing they said. Never coming back again, especially not to waste money on a bath. read more

My ShihTzus always look fabulous no matter how awful they look upon arriving. The owners and groomers are true animal lovers and strong advocates for the wee ones. Easy access and large facility. read more

I could not ask for better care for my pup! Debbie and Linda have an immaculate facility with knowledgeable staff. Prices are decently competitive, but the real reason I come here is that my sweet puppy just loves going to see her teachers at puppy preschool everyday! Dog Zone takes excellent care of their furry friends and treats them as their own. A solid 5 stars! read more

The Dog Zone - Post daycare nap - Pet Groomers Near Me - Monrovia, California

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We've been taking our dog here for at least 6 years. This place is great! Sugar always looks and smells great when we get her back. The staff is friendly and courteous and very gentle. Our dog is fearful and they are great at calming her down. Sugar gets a trim, nails cut, brush out and they do an awesome job on her fluffy undercoat. They do a sanitary trim which is a must with her fluffy tail. I fully recommend this place. read more