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    The Dress Shop

    4.0 (55 reviews)
    ModerateBridal, Formal Wear
    Closed Closed

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    Update : I picked up my dress this last Thursday. It's amazing how different it is when it fully fits to your body. Again Jessi was absolutely amazing in helping me, we both hugged and she once again just made me feel so seen and special. Truly a one of a kind experience. I feel like I paid for my dress but also the customer care. And not to mention it came early!!! This place is freaking awesome

    Liz P.

    A few caveats for this review: I went here this Sunday, for my first time wedding dress shopping, with two of my bridesmaids, as one of them saw they were doing a dress sale, for $299 and up. Therefore, my experience was maybe not the "typical" one here. It was very easy to make my appointment online, and they texted me a few times to confirm, too. When I arrived, I gave my name and wedding date, and then they brought us to a "suite" as someone called it here (basically just a small room with some chairs and a privacy curtain for me while I changed). They gave me these large ring-type things and asked me to choose 3 dresses to try on first. I guess because it was later in the day, their selection had dwindled a bit ... they also told me that typically you go up a size in a wedding dress, vs. a regular dress, so it seemed like size 22 was fitting me best. The appointment started off promisingly, as there were a few size 22's for me to try, but later in the appointment they asked if I wanted to try some size 18s/20s, which was disappointing as I couldn't even fit the dress on me (definitely not their fault that *I* can't fit into those sizes, but I was a bit disappointed they didn't have more in size 22 or larger). I almost wish we had started with the 18/20s because when I left I was feeling kinda disappointed and discouraged, even though I figured I wouldn't be buying a dress at the first store I shopped at. The shop itself was very nice, though, and the employees were super nice and helpful, so they still get 4/5 stars from me. They said I could make an appointment to come back another time to shop their regular collection, too, but those start at $1500, and I am hoping to spend a little less on my dress.

    Deanna D.

    The store owner Cecelia reached out to me after my terrible experience with the tux shop. They are helping to preserve my wedding dress and accessories to make up for the bad experience which I can appreciate after what I had to go through the week of my wedding. Can't wait to see the final results from the preservation. Since they reached out to me I updated my response as I feel a good business is one that is able to recognize when things are not right and ways to make up for it.

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    5 months ago

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    Jessica B.

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    1 year ago

    Won't give my fiancée the fabric code so she can order more fabric, as soon as they get your money they don't care about you anymore

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    Jessica B.

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    Jessica B.

    Thank you so much Allison! We are so grateful for you!

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    5 years ago

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    Jessica B.

    Thank you so much Deanna - we are so grateful for you.

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    Jessica B.

    Thank you so much Stacey - we are so grateful for you!

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    Thank you so much Kristin - we are so grateful for you!

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    Thank you so much Tiffiny - we are so grateful for you!

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    Jessica B.

    Thank you for the amazing review - we are so grateful for you!

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    Page 1 of 2

    Ask the Community - The Dress Shop

    Review Highlights - The Dress Shop

    And you can't go wrong by finding the PERFECT dress and sippin' on a mimosa!

    Mentioned in 7 reviews

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    Becker's Bridal Outlet

    Becker's Bridal Outlet

    3.7
    (13 reviews)
    34.0 mi

    I want to come on here to let every upcoming bride know when booking an appointment at Becker's…read moreBridal to try on wedding dresses (or any dress for that matter) ASK FOR LAUREN! Lauren has been amazing to work with. She helped me find the wedding dress of my dreams! I told her my vision/budget and she pulled dresses that matched exactly what I was looking for. She is very professional, caring, and knowledgable on all things wedding dress. She will also be your biggest hype woman as well! Wedding dress shopping can be very stressful and overwhelming but Lauren supported me throughout the entire process and made it so much fun which I greatly appreciated. I also want to make it a point to acknowledge the FANTASTIC MANAGEMENT from ABBY. She is professional, trustworthy, and made sure that not only my needs were being met but also others that were at Becker's Bridal. With my mom/friends being out of state and trying on wedding dresses by myself, both Lauren and Abby made my experience at Becker's Bridal worthwhile! Thank you again!

    The dresses have some wear and tear. A lot of pilling. You are in a big room with lots of other…read morebrides and their families. You will not get a unique and intimate experience here. I was also surprised to see the dresses were still around $1000+. There is a large selection and the customer service was wonderful!

    Photos
    Nicole assisting
    Nicole assisting
    A woman modeling a bridal gown in our three way viewing mirror
    A woman modeling a bridal gown in our three way viewing mirror
    Two brides saying "YES" to the dress

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    Two brides saying "YES" to the dress
    Windsor

    Windsor

    3.7
    (3 reviews)
    62.6 mi

    It started with a pair of over the knee high heel boots I saw in the window of store 39. They…read moreimmediately found my size -- perfect, adorable, comfortable, sexy. But then I needed an outfit, and I had no idea where to start. That's were Mya took over for me. I gave her absolutely nothing to go off of really. She asked about the event (I readily admit I was vague -- runway show with corporate mingling). I gave her my sizes. She asked what styles I liked and could wear, and my answer was anything and everything. I don't think I could have made it more difficult. Here's the impressive part. Everything she brought me I loved. EVERYTHING! Did I need a different size? She had it in no time. When I asked her what she thought, she was honest and gave great critiques. How should I wear this skirt? Mya had an answer. What color should I pair this with? Here's another top to try. All I really went in for was that pair of boots. I walked out with five skirts, two tops, three body suits, and that gorgeous pair of boots. I have never had such excellent service at any clothing store. She picked literally every piece I purchased. And I have never been that impressed and pleased with someone's taste. Mya was amazing! I am without question going back to this store again. If Mya is there, I will walk out with more than I expected and be damn pleased about it!

    I absolutely LOVE Windsor and have always found dresses to fit whatever occasion I needed. However,…read moreI took my daughter there to chose a dress for homecoming and another dress for an opera she is attending for school. She fell in LOVE with one dress in particular, it was like it was made for her, she was absolutely beaming, but it was just a tad too small and we felt going up one size would be the best. They didn't have that dress in their store in the size we needed, so the sales girl checked around and another store had it. She asked if we wanted it shipped to their store, took down all my info and said she would get it ordered. 10 days later I've still heard nothing, I called and left a message after about 7 days of not hearing, no return call. So on Monday I call again and leave yet another message (and their recording says I'd get a call back within 24 hours... did not), again no return call. Finally I emailed the Toledo store directly and a few hours later I get a call. They basically admitted they never ordered the dress. In the end we had to scramble to find a dress that my daughter didn't really like, nor did it fit well, but it was the best we could do last minute. It definitely affected her confidence and how she felt that evening. She was so excited about that dress and was crushed when I told her nobody ever bothered to order it (and she ordered it from her favorite sales associate so that upset her too because they had a convo about it) I'm really disappointed because that was our "go to" store for formal/dress wear and I have daughters so it's a place we frequent a lot. I tried to give the benefit of the doubt with Windsor's serious delay in getting back to me due to homecoming season and stores being swamped, but after 2 calls that were never returned and me finally having to send an email to get a half ass apology phone call is just poor customer service. I hate that I have to leave a negative review about one of our favorite stores, but this was really a let down how it was (wasn't) handled. (Toledo, Ohio Store 39)

    Photos
    Windsor
    Windsor
    Windsor

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    Images Formal Wear

    Images Formal Wear

    2.5
    (6 reviews)
    68.6 mi
    $

    The employees are rude, not helpful and act like you are burdening them by being in there. I have…read morenever been to a dress store where customer service was not number 1!! I would not go back unless I didn't have a choice

    Images features beautiful prom gowns in their front window. As a new bride-to-be, I wanted to stop…read morein to see their selection of Bridal gowns since they feature them on their sign. When I walked in, there was no one in sight... I stood there for a minute or two, and then a woman finally came out. I told her I was searching for bridal gowns. She instantly said that they didn't have many in stock and "by the way... when's your wedding date?" I told her I didn't have a date set yet, because i just recently got engaged. She then walked me over to her limited selection of approximately 20 gowns and told me to pick one a size larger than I normally wear. That was one gown. And all of the others said they couldn't be ordered. On top of that, almost all of the bridal gowns had stains on them. I don't know if that was from people looking at them, or if they had been worn before. After I looked for 5 minutes I told the woman have a nice day and I left. As a retail manager, I was appalled by the lack of respect and enthusiasm by the woman working. When a new bride walks in to look at your gowns... Please be a little more excited for her next time... little actions can go a long way.

    Photos
    Images Formal Wear

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    The Dress Shop - bridal - Updated June 2026

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