Eric was great and enthusiastic! He set us up for success. Thanks for a good time and a fun escape!

My girlfriend and I did the Cosmic Crisis with another couple that got grouped with us and we passed. Eric was a great game master, he basically saved us from ourselves since we thought we were done but we had one more thing that we missed. read more

Aly was such a sweetheart and so helpful! would definitely recommend coming again. Super fun and nice experience

Always a fun experience with friends. Recommend the Special Ops game at Valley Fair. Cosmic Crisis recently joined the lineup and is a fun game too. Might need more than 5-6 ppl for that one though. read more

The Escape Game is a fun, well run escape room right in the Vale Fair mall. It is a bit more expensive than others, but it feels polished and it's relatively new. We did a Western themed room, and everything was designed well enough to keep you engaged without overcomplicating things. We ended up with the fastest time of the week. It did not feel especially hard, so either we were way smarter than we thought or the room was a bit easier. Either way, it was a good time. The staff was friendly and kept things running smoothly. They stay on schedule, which helps the whole experience feel organized. Overall, a fun stop if you are already at the mall and want to do something a little different. One star less cuz it was easy and therefore short. read more

See all

This is a *shared experience* in which our group (4 adults) was joined by 3 preteens and their mom. One of them had already played before and did take away some of the fun of that, given he knew clues and said we were "doing it out of order." I think they enjoyed themselves and I'll let kids be kids! The room was fun and had a lot of random puzzles to solve, we did the spice market one. And they said the clock would pause during videos but it didn't. Which I think videos took up 3-5 total minutes of our time. I liked the elevator element and the beginning spice shop. Overall the game was well made. The staff was friendly in that over acting saccharine way. read more

Had a great first experience at the Escape Game. My husband and two kids signed up for the first time, we were helped by Duc. He took the time explained everything to us. He was thorough and friendly. read more

Got to try their new room with my friends for their birthday! Super fun, and great experience! Staff were helpful with tips without fully giving away the puzzle, definitely would visit again! :) read more

The Escape Game - Escape room - Escape Games Near Me - Santa Clara, California

Erik was amazing ! Couldn't complete without his help. He made it so fun! Thank you Erik! read more

The Escape Game - Escape Games Near Me - Santa Clara, California

The room was so fun and Jack was so helpful! We made it just in time. Highly recommend! read more

The Escape Game - Escape Games Near Me - Santa Clara, California

Cosmic crisis was very fun awesome room! We beat it as a group of four. Cielo was a great attentive safety person

We had a great time! Aditya did a sold job helping us out when we needed when we got stuck

I came here to celebrate my birthday and the escape game team make it so special!! Me and my friends did the depths and we got a souvenir afterwards! So much fun read more

The Escape Game - Escape Games Near Me - Santa Clara, California

I've been to other bay area locations but this is my first time at the San Jose one. I played The Heist here with my friends (total of 4 people). Booking process was easy (I did it via phone, and was informed that there is a possibility that the room could be shared with others and that I could purchase the rest of the slots for half price - I opted out). The staff here are quick to respond to any calls or texts. They gave me a call to check on our arrival since we were running late. Luckily we didn't miss too much. We shared the experience with 4 others (1 adult and 3 small kids) and it was cramped in that first room! It would definitely be uncomfortable if it was a full room of 8 adults in there. Thankfully we weren't in that 1st room for too long. Overall, the puzzles were well designed and creative. The kids we shared the experience with had a lot of energy which made it difficult for us adults to actually solve the puzzles, but we got through it for the most part. Our game master was attentive and made sure to only provide hints when it seemed like most of the group consented to it, even when someone pressed the button. Although we technically didn't escape in time, our game master allowed us to finish up the room since we were super close so that we could see the ending which we appreciated. Since the game master noticed that my group had a subpar experience because of the kids, we were offered a free private session for a future booking which I will definitely use! read more

The game was super fun. The room was very well made. The puzzles were fun and made sense

The room was High budget and very fun! Will definitely be back to do the other rooms.

My son was so into the game he started crying when he thought his dad got left behind! Lol!! Super family fun!

Aditya was great thank you so much! will be back again. strongly recommend gold rush for families

I got helped from Aditya this is my second time here, he was nice and we got help only when we needed to so it was great! I definitely say it is worth to play btw i ESCAPED :) - Gold Rush read more

Erik did a great job getting us all setup. Game was fun. We were able to solve the puzzle in good time. Will play again

Great and friendly service, awesome experience in a first time escape room. Totally recommend it

Extremely cool! Friendly staff. Wonderful set up!really worth to play. We did it with 8 people and escaped in time

We loved our time at The Escape Game here in Valley Fair! We came with a decent sized party on New Years Eve and had a great time with a seamless setup. Duke was our guide/host and he was very friendly and helpful throughout. We did the Gold Rush room and as escape rooms go it was pretty easy. At this point we've done probably a dozen or so of them and this may have been the easiest (we finished with 23:45 remaining, a record for the year). The room itself was pretty immersive and the process is fun, but just the right bit of challenging. It felt short, but that might've been because we got in a good groove and moved fast. Honestly, this was a really fun place that had an immersive room but we wish it had just been a bit more challenging. We'll definitely come back another time to try out other rooms though so we'll keep this in mind for next time! read more

See all

Rooms are very intricate and fun puzzles. Not always linear. Very good use of technology

The escape room flew by so fast, and we had just 5 seconds left. Our rep Eric was awesome!

Super fun! No complaints. Cielo was wonderful! We did the Cosmic room and we completed it with 6 minutes to spare. We were challenged, but we had fun! read more

Ryan was a W game host! 10/10 would recommend! We had an amazing time and he was very nice and accommodating!

First time playing with friends. We had a blast working together. The room we chose was the depths. We needed some hints but we were still able to solve and escape. Definitely would go again read more

We had a blast at this escape room! Fun themes and staff. Eric was particularly enthusiastic as well

Everything was very fun, the staff was friendly :) they had a lot of personality and made it even more eventful!

First time playing. We did Gold Rush as a family and had a really fun time. Will definitely come back.

Amazingly fun experience. Cosmic crisis left us laughing. The staff was great as well

Ok, gave this place another try. Did the Heist with 1/2 the family yesterday. Much better experience with this 8/10 difficulty room. There were a hiccup where a puzzle should have caused a clue to come out, but it didn't. The staff was very apologetic about it and did a lot of stuff to make it up to us, which we really appreciate. The staff here has always been top notch. Since we came on a whim, we got the room to ourselves. The room was scheduled to start basically 5 minutes before we arrived. Overall the theming was much better, but I would say that while we did need a couple of hints aren't overly difficult. I don't think it would have been as "fun" if the whole family was with. There wouldn't have been enough puzzles to keep us all engaged. Upping the stars but I wouldn't do these rooms with a full 8 people. I would rate it a lot less if the room was full. So the trick is to come with fewer people and it would be a lot of fun. read more

Had a great time with Q! Escape game is a really fun and well run escape room. I've done all of them and always have fun. Recommend with adults and kids! read more

My dream of saving outer space has been fully satisfied. And we did it in 59 minutes! Isn't that out of this world?! Literally! The game itself was fun and it was super hands on. It also really emphasized teamwork (3 worked for us!) and really makes you question how on earth you passed Chemistry (or was it Physics...) and makes you wonder more about what's beyond our world... at least, that's how it was for me! I've been digging myself into black holes all week! Am I NASA qualified yet? No. But am I ready to save the solar system yet again? Yes! Our game guide was adorable and I loved that feedback was asked because it was a fairly new game. There was a bit of technical difficulties but she was super attentive to the game that we didn't lose out on time because she caught it right away. Granted, a few seconds would've been saved but we still got out on time. Yay! Of note: South Bay Escape Game leadership has been phenomenal in communication and ensuring guest satisfaction for a "I've gotta come back and see what's next" experience. A'Tonal, Jess, and Cristina were pleasant to communicate with. read more

A new month meant another escape room to do with friends! Toughed out the holiday traffic to the mall and came back to the Escape Game for another challenge, this time for an increased difficulty game but one that was highly rated. Booked a room online, showed up at our booked time and the check-in process was super simple. Waivers are signed via QR code on your personal phones. We played the Special Ops: Mysterious Market This game was well decorated, felt immersive and had a great vibe to it. To be honest, almost forgot we were in an escape room, it reminded me of walking through Star Wars Galaxy's Edge Marketplace in Disneyland. From lighting, sound, the details really made the ambiance enhanced. The puzzles were a good mix of difficulty level and required some collaboration with others, revisits and definitely stumped us a few times. The screen with the timer is easily seen from anywhere in the room, so you can manage your time which I appreciate. Easy to have time blindness in these rooms. Ended up using two hints, but escaped with 6 minutes to spare. Each player was able to complete a good amount of puzzles and found the story line to be fun and interesting. Happy to say we escaped! Our tour guide Lauren was upbeat, outgoing and friendly through the whole process. Not failing to mention, she took great photos of our group. Sometimes lighting can be a bit tricky. The staff here was all smiles from check-in to on the way out. Definitely, going to have to come back another month to play the rest of the games. 2 out of 5, done! read more

Y'all please learn to read everything before you book...this is a shared experience! If you have an issue potentially playing with strangers, pay for the entire room or go play somewhere else. Always a great experience at this location, our group loves escape rooms and The Escape Game does such a fantastic job with everything especially their customer service. Yesterday we did their Special Ops room and it was SO fun. The team was great as always and our game guide Sam was fantastic. Highly recommend!! read more

Played the Depths escape room with my friends and two strangers. The start of the game was okay but as it progressed it became harder due to one of the other players. My friends and I were extremely distracted and held back by one of the strangers who was drunk. The intoxicated person kept getting in the way by mentioning things we already figured out 10 min ago in the game or taking game pieces from us to "help". That person stumbled all over the room and made it hard for us to maneuver and think. Although, we were distracted we did still enjoy the game a bit, but ideally we'd love to play with sober players. When we ran out of time, the staff came in and handed us all "we almost escaped" cards. To our surprise, the staff handed my friends and I gift cards as a refund for the game. The staff did this because as a team we were severely held back by the intoxicated player. Receiving these gift cards, my friends and I felt an bit better about the experience we had. We also had a good laugh after the game which was nice. The three of us hope to come back to play again! Thank you to the staff for the great service! read more

See all

On Wednesday night my work team went here for a team building experience. We were a few minutes late arriving but we're quickly helped and started the "Gold Rush" game. You're given an hour and can use as many or no extra clues whatsoever. We had 8 people in the room which is the max capacity, but was great for dividing and conquering. There were a total of 3 rooms and many locks and puzzles to figure out. IF you need a clue you simply push a red button and they project a clue on a screen. At one point in the second room we had somehow passed the point of one of the clues because we had figured out the answer already and our guide simply just announced over the speaker that we should just move forward to the next thing. You get 60 minutes to complete it and we completed it (We Escaped) in 39 minutes. It was definitely a fun team building and though some on my team weren't thrilled about it initially EVERYONE had fun! read more

The Escape Game - Escape Games Near Me - Santa Clara, California

See all

Ally was so sweet and super helpful with any question. I am Definitely coming back again. I had so much fun!!