Review for Francesca- Pulled up, sat down quickly. I brought in a few bits of inspiration, and Francesca went to work. After a fast hour of sharing anecdotes, stories, and opinions- she nailed the goal. Just walked out (I am in the neighborhood, though this was my first visit to The Establishment) and I feel great and I feel I look great too. High praise !! Thank you Francesca ! read more

Francesca gave me a beautiful, fresh, layered cut that was exactly what I asked for. It's always nerve wracking to try a new salon and they were awesome and warm from start at the front desk, to the shampoo with Chip, to the finish. Super chill spot, free parking in the back a plus! read more

Josh is amazing! He made me feel so comfortable sharing what I wanted and took the time to walk me through different options. He's patient, honest, and detail-oriented (especially on my bangs ! I was so indecisive ). I've been coming here for years, and he's such a great addition to the team. I left super happy with my cut and can't wait to book with him again. Josh! I'm looking forward to catching up on horror movies next time, hope you liked Alien Earth! read more

Francesca was awesome. I was going for something really specific with my color and she totally nailed it. Will definitely be back.

Super easy to book a blowout, met Ashleigh at my appointment and we talked through my type of hair and how my previous blowouts have never lasted beyond a day. She really gave me the all star treatment, observed the brassy hair color and washed w purple shampoo and then went the extra mile to put rollers in my hair to give the blowout some extra love. Thank you Ashleigh, 10/10 would recommend for a self care moment. read more

The Establishment - Hair Salons Near Me - Los Angeles, California

Had a great cut and highlight from Francesca! I love this salon and have been coming here for years. The vibes are always great and parking is easy. It's a plus having the coffee shop attached as well. I had a fantastic conversation with Francesca and she's a total pro! read more

The Establishment - Highlight and cut from Francesca - Hair Salons Near Me - Los Angeles, California

Ashleigh is the best! So thoughtful, communicative, and talented. I feel like I am in the best hands when I see her! If you want to feel really taken care of, book an appointment and you'll see. read more

I got my hair cut and colored by Ashleigh and it was one of the best hair experiences ever. The vibes of this place are perfect and most importantly- she really listened to me and made me feel safe. And she did an amazing job with my hair! My hair looks so much healthier and I love it! Thank you Ashleigh! read more

I had the lovely Francesca help me with my hair that I grew out for 3years. She once again made me feel comfortable and gave me an amazing haircut. Highly recommend her and her amazing work! Thank you once again & I will be returning :) read more

I used to go to another shop they own and took my daughter here regularly. A couple/few times my barber canceled very last minute, which was a major inconvenience, but things happen. THEN, I contracted COVID and was unable to make my appointment. Despite canceling on me for whatever reason, and despite being a regular, they charged me! I'm not arguing that businesses shouldn't have policies to prevent losing money and protect an artist's time and income, but it left a bad taste in my mouth. I didn't complain, I didn't make an issue, but what I DID do was never go back AND pull my daughter from this salon. Bad business practices and treating not respecting regular clients' time has consequences... Avoid being treated like a number, plenty of better places right down the street. This business won't last. read more

Outstanding service, excellent advice, and great conversation! Could not recommend more highly

Ashleigh was amazing! My hair has grown a bit since the cut and color and it is still looking great. She was very collaborative with helping me figure out exactly what I wanted, and she delivered! The salon is also really clean and nice, and right next to a great coffee shop. Highly recommend! read more

Francesca gave me terrific updated mid-length layered cut. I have thick wavy hair, and am very happy with my new do! Such a good location to, as I also love the Raven Spa, and the Brooms Street General Store. read more

I came to Ashleigh for a cut & style. She truly blew me away with how good my hair looks. It has not been this healthy and soft in a long time. Ashleigh really makes you feel at home in the chair & the vibes of this salon are laidback and soothing. I look forward to getting more hair fun done with Ashleigh in the future. For me, it is most definitely worth the drive from the South Bay. read more

The Establishment - Hair post appt! - Hair Salons Near Me - Los Angeles, California

Love this salon! Francesca was amazing - perfect haircut and lovely vibe 100% will be back!

Kendall is the best!! She pays so much attention to detail and is sooo intentional with everything she does!

I wanted highlights and came to see Kendall. She provided a very quality consultation where she took the time to listen to my hair wants and needs and build a connection with me. During the service, she was very enjoyable, funny and calm, adding to the atmosphere of the salon. The results were amazing. I've never had highlights and i wanted something very subtle. She was able to dissect what i wanted and do more than deliver. She made gave me hair that I feel confident in! read more

I have never wrote a negative review on Yelp before, but my experience warranted a response... I got my hair cut for the first time ever at The Establishment, and then left the salon for a color appointment across town (I wasn't able to be seen for a cut and color on the same day at the same place). When I arrived to my second hair appointment, I noticed my hair was uneven, so the stylist at the second location straightened my hair only to find how uneven and completely botched the original hair cut was. Thankfully he agreed to fix it. I have never had such an egregiously bad hair cut in my life. It was completely uneven and several chunks of hair were missed. I called the Establishment for a refund and they refused because "I didn't let them fix the hair cut". I don't know who in there right mind would want to return to a salon who completely botched their haircut, let alone put the the time and inconvenience on the customer to drive back across town to get it fixed. I am floored that they didn't just completely refund me given how bad the cut was (and I had the evidence to prove it). I had to get 2 haircuts in the same day, and cut my hair substantially shorter than I wanted given the second stylist had to fix what the first one did. This is a customer-service job, and I find it absolutely appalling the owners didn't immediately refund me. Let this serve as a warning to potential future customers. I wasted $130 on a botched hair cut. I will NEVER return to the Establishment again. read more

The Establishment - Hair Salons Near Me - Los Angeles, California

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I had Francesca, and I loved how she did my hair! She cut it just to my requests, and styled it so nicely with beauty waves that I'm coming back just to have her teach me how to make my hair look so good Thanks Francesca! read more

Francesca understood exactly what cut would work best with my hair type and gave me just what I was looking for. Will definitely be going back to her! read more

I recently went in to get my hair cut with Ashleigh and she did a fantastic job! The ambiance of the salon is very comfortable and relaxing. (bonus points for a parking lot) Ashleigh did an amazing job with my cut and style! I couldn't be happier with the service. She really listened to what I was looking for and checked in with me periodically to make sure I was happy with how it was turning out. Also just a pleasure to chat with throughout my appointment :) I'll continue making the drive from the west side to get cut and styled here!! read more

The Establishment - Finished cut - Hair Salons Near Me - Los Angeles, California

Ashleigh is the best she did an amazing job with my hair !! she's very friendly and cares about the health and integrity of your hair read more

The Establishment - Hair Salons Near Me - Los Angeles, California

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I was a walk in based on a referral from a friend. Loved the spot. Francesca was so so nice and I love the but she gave me. I showed her some photos of the vibe I was going for and let her take it from there. I was not disappointed and will 100% be booking with her again. read more

I am so happy I found Kendall at the Establishment! She is incredible. She listens to you and she has amazing technical skills as a colorist. I always leave her chair with that "wow" feeling of omg I love love love my hair. If you're looking for a colorist - here she is! You're welcome! I'll attach my before and after photos :-) read more

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Francesca did a fantastic job on my hair! Loved the cut and she was wonderful to chat with as well. Great service!

Ashleigh is the absolute best! She's now cut my hair several times and I can't imagine going to anybody else.

Francesca has been doing my hair for about 2 years now. She is always super sweet and professional and I always look forward to sitting in her chair. She always makes me feel and look amazing! Can't recommend her enough! She also gives the best head massages that just might make you fall asleep! read more

After not having a hair cut for a year, Francesca made me feel so comfortable to explain what I wanted! Her and her assistant were so lovely during my service, I would absolutely come back! read more

I had such an incredible experience with Ashleigh! I was starting a new job and desperately needed to refresh my hair. Ashleigh really talked through my reference photos with me and she came up with a plan to help me grow out my color while still creating a look I can feel great in now. I'm so happy with the color we got to blending where my hair was with the new highlights added in. I'm so impressed at how well everything melts together, I've gotten SO many compliments already! Also she was so kind and easy to talk to. Definitely will be back. read more

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I've been coming here for years, and always receive excellent care. It was especially happy with Ashleigh's attention at expert advice. it's been a week, and I'm incredibly happy with the color and the gray coverage. Thanks, Ashleigh! read more

I love this place, been coming here for years and have always loved my stylists here. I'm currently a huge Ashleigh fan and book her for every cut I can! The chats and the cuts are top notch! Love the atmosphere too and great location with easy parking in back, always a plus! read more

I followed Francesca here from her previous salon because she's THAT GOOD! I always leave appointments with her feeling refreshed and chic. read more

The Establishment - Hair Salons Near Me - Los Angeles, California

Have been coming to The Establishment for a 3+ years - which is a long time for me to not want a change with a salon! The last 3 times I've gone, Jazziee has cut my hair and I LOVE HER. I committed to a big chop at my last appointment, and I have truly never received as many compliments on my hair as I did in the weeks following that cut! She listened to what I wanted, asked the right clarifying questions, and made adjustments based on my hair type. So grateful she came to The Establishment and that I found her!! Kendall truly is the queen of color. I am not someone who is super consistent with coloring, but she is always my go to when I am ready for a refresh! I love just giving her free range to see what she comes up with - and I am never disappointed! read more

Ashleigh is awesome for both cuts and color! She is very thoughtful about hair health. I've seen her for awhile but when I was wanting something new she did a consult with me and we came up with a plan for something wonderfully fresh and new that turned out perfect! read more

Before I started going to The Establishment, I used to dread my hair appointments. I'd drop a bunch of money and come out with a dated cut and a color that didn't fit my skin tone. But now, I cannot wait to sit in the chair. I've seen several stylists and never left with a bad do. Kendall is a true artist with color. As my dark hair began springing greys, I wasn't sure whether I should gloss or do root touch ups or pull them out. Kendall sat me down for a free consult and talked through the idea of blending them with my natural highlights. I put my trust in her and now my hair looks elegant, sun-kissed, and has new dimension. Lindsay cuts my hair, and I swear, every time I leave it's the best gd haircut/blowout I've ever had. She listens to what I want, but suggests subtle styles that complement my face. I look fresh, but still like me. And Lindsay & Kendall are the loveliest, most down-to-earth people. I send all of my friends and family to them! No one has left disappointed. read more

The Establishment - Partial highlight + blowout by Kendall, cut by Lindsay. - Hair Salons Near Me - Los Angeles, California

Kendall does the best color on my hair. She is always attuned to what my hair needs in terms of color and products. My hair always looks and feels great after seeing her and my blowouts stay fresh for days. I wouldn't trust anyone else with my hair. Nick does my nails with builder gel and they look great. He is so detailed and precise. He has made my nails look amazing. Everyone is kind and welcoming. The space is large and roomu and I never feel rushed or shuffled around. read more

Kendall is my colorist/hair artist for life! She listens, understands, works around my shag cut which other colorists hadn't been able to do. She takes a holistic approach to my hair and I absolutely love and appreciate that. The maintenance on my highlights is so minimum because she truly nails down that 'lived-in' color that requires minimum effort with upkeep and general styling. read more

The Establishment - Hair Salons Near Me - Los Angeles, California

Just wanted to give my deep appreciation to Francesca and the Establishment for their work on my hair! I'm a guy that was getting tired of just accepting the slow graying of my hair. Francesca was super cool in making me laugh and enjoy the process, as she expertly mixed the perfect match to my natural hair color. The perfect compliment i get from people is that they tend to forget i was even graying - they just tell me that i look healthier. And you what, i'll take that compliment, big time! I'll definitely be coming back! read more

I got a gel x set from Nick and I absolutely love it. Nick is SO professional and just a sweetheart. The place is also so cute and everyone was very friendly! I'd definitely recommend Nick for all your nail needs! read more

The Establishment - Short stiletto gel x - Hair Salons Near Me - Los Angeles, California

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Update to respond to owners response: It pains me to say your response is a poor attempt at backpedaling. If you look at time stamp of my Google message to you it's before 1.59pm and I stated I tried calling. So even if you choose to lie, there is photo evidence of me reaching out earlier than your accusation. Also, if your receptionist didn't jot down that I said I would call back to reschedule after getting tested maybe you need to invest in a more robust training program. Not an accusation, Just a logical observation :) At the end of the day the commitments on your website and your actions don't line up and there's no response you can offer that remedies that. Also if you really wanted to balance guest and stylist needs you could've told me over Google chat I can't cancel. Would've taken you two seconds but you chose not to. ------ This review is for the owners, not the stylists who I am sure are lovely people. Beware of the cancellation policy with the current covid climate. A couple months ago I had an appointment for balayage but woke up the day of feeling body aches and malaise. Day went on and I didn't feel better so in the afternoon I called them to see if I could reschedule my appointment - I wasn't sure bc the appt was at 4. Their website mentioned a strict 24 hour cancellation policy but also that they flex for health reasons. No one picked up my call. I reached out on their Google message and chatted w the owner specifically asking "if I can cancel" attempting to understand my options. He said to get in touch w the salon and did not bother to tell me a same day cancellation, even if I am not feeling well, means I will be charged full amount. I kept calling and finally got in touch w someone around 3, explained the situation, and was told no problem I can cancel and call back for reschedule Next thing I know I see a $350 bill on my statement for the full service cost. When I called back they were absolutely unwilling to take the cost off. I even asked if they can apply it as credit bc I'd still be willing to come in and get the service done. They wouldn't budge. I emailed the owner and he said he could give me a paltry discount for my next visit but they were sticking to their policy. Well turns out AmEx credited back the money to me and these guys lost a customer who would have come in regularly for haircuts and color. And they also get a review that exposes their business ethics. read more

The Establishment - owner did not confirm their strict cancellation policy to me despite having the opportunity here to do so. - Hair Salons Near Me - Los Angeles, California

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