Great hotel in downtown Whitefish! I was in town for business and stayed 1 night at the Firebrand and had a great time! I confirmed my airport shuttle the day before with Shannon over the phone. She was kind and very informative regarding the area and how to make the most of my time there. I didn't rent a car so I loved that the Free SNOW bus was running and hopped on it to do some sightseeing at the top of the mountain. After I was finished exploring, I checked out the beautiful rooftop and hot tub.... Really nice views! And luckily there were lots of dinner options nearby also! The bed was comfy, the shower was great, and the room was quiet. The Nespresso machine pumped out a good cup of coffee in the morning, which I appreciated. Overall, really enjoyed my stay here and would love the opportunity to stay again. If you're looking for good accommodations in the downtown Whitefish area, I'd highly recommend giving the Firebrand a try! Happy Travels! read more

Hotel was nice and clean. Great location but front desk staff was cold and disinterested.

I've always wanted to stay here, and this charming hotel in the quaint town of Whitefish did not disappoint! I want to give a huge shoutout to Riley for saving me on my wedding night last week. I had made my reservation months in advance, but realized--at the very last minute--that I had accidentally booked the night before instead of the actual night of. Total panic set in. Riley was incredibly kind and calm. She spoke with her manager and was able to fix my mistake, saving me from what could have been a stressful end to an otherwise perfect day. I was beyond relieved! The room was lovely, the beds were super cozy, and the hospitality was truly top-notch--A++ service. Thank you so much for turning my booking blunder into a seamless, memorable night. You guys rock! I'm a fan. read more

I am not one to leave bad reviews ever. But staff was less than accommodating. I did screw up my booking date (My fault), offered to pay for another full night if they had vacancy. I was told to leave and book online and come back later. Went down the road to Grouse Mountain Lodge where I have stayed multiple times and should have just stuck with. They fit me in no problem and were very friendly. I've also stayed at the firebrand multiple times as well but won't be going back. read more

The Firebrand has a great location in downtown Whitefish and is a good base for Glacier National Park. The ambience is casual and elegant Western and the rooftop deck was nice although no food service was available there (maybe an end of season thing?). The room had two queen beds, comfy, two large armoires, flat screen tv, Wi-Fi, nice bathroom with shower. There were plenty of towels (thank you!!) and the shower got hot quickly (again, thank you!). I think a more upscale brand of shower items should be considered or at least a larger size. Public areas should be attended to more carefully. There were several large carpet stains all throughout our hallway. Coffee? Pets? Wine? Also the second floor sitting area always seemed extremely warm while the second floor hallway was cold. The Fitness Room could use an update (though I appreciate the 24 hour access). read more

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This place is just plain dirty. You'd think at nearly $500 a night they'd clean the place up a little. And they invested so much into beautiful rustic modern decor, but it's not being taken care of. Where do I start? I stayed a couple nights in a standard room. Even in the dimly lit lobby you could see that the carpet needs vaccumed. The baseboards clearly haven't been cleaned or even dusted in a while. My room's bathroom made me want to put on a hazmat suit to use. The inside of the bathroom door was covered in layers of old toiletries, dust and God knows what else. It also was covered in deep gouges from some poor dog who had been locked in this cage of horror-keep in mind no one told me I was in a dog room. Makeup on the walls. The shower leaked so badly that it would entirely soak the 2 bath towels I put on the floor to stem the tide. I should point out the room, and indeed the entire hotel is done in such a dark color palette, rustic finishes, and has such low lighting that should hide a multitude of messes; which makes it seem like what you can see is just the tip of the iceberg. It was so dim that I couldn't see my clothes in the closet and had to use my phone's flashlight. I did take a look at the rooftop area, and it's absolutely beautiful with upscale, modern patio furniture, a hot tub and a stunning view of the town and mountains. Checkout was pretty uneventful. The clerk and manager standing next to him didn't ask me how my stay was, and I didn't make the effort to offer my opinion. But Yelp does care and if you're reading this, so do you. read more

I absolutely love this hotel. However, this morning I sent a message and left a voicemail. Wanted to spend $210 on one of their packages for a massage... the October special the perfect escape. No one ever got back to me very disappointing. I also tried to book it online but the package I was looking for was not available online so I couldn't do that.. read more

Very disappointed in this facility- small things but still underwhelmed. We had to get new keys 5x because they would stop working. The coffee and food hours are short. It feels there is not much effort to please the paying guests. The young lady making the coffee and front desk were friendly but again not much effort with guests. Sadly, I truly expected more for the prices. Positive note the rooms were very clean and comfortable. read more

This is a very cute boutique hotel! The rooms are cute and cozy. I love the large bathroom and shower. They even have a snack bar in the room with everything packaged so well, with some funny additions. There's a hot tub on the roof with cabanas and a couple of fire pits. It was nice to sit up here in the evening while studying. The view is gorgeous! The staff is friendly and the location is so convenient. You're right downtown and just need to cross the street to all the shops. You can walk to the lake in 15-20 min. I gave only gave three stars because while the aesthetics are great, I didn't feel like the hotel was as clean as most others I stay at, even the lower-end ones. One of the beds had some stuff on it as if someone put their suitcase on it and the wheels left debris on the comforter - which is fine, it's on top, but I would expect this to get dusted off. There was also a hair on one of the pillows that were questionable (did it get stuck in the fibers while washing or was it unwashed?). I also grabbed a washcloth that upon unfolding, had a lipstick print in it (BUT ALSO, LADIES, USE A TISSUE LIKE EVERYONE ELSE). Other than those cleanliness issues, everything else was great. read more

The Firebrand Hotel - Hotels Near Me - Whitefish, Montana

I am a local and we spend one night a month at a hotel on a weekend We usually go to the lodge, but I love the location of the fire brand. The restaurant the bar has been top-notch but their front desk service was so awful that I would not go back. The gentleman was rude, condescending unhelpful, and I was blatantly lied to you about something because I had another friend staying at the same time and he said he could accommodate something for them but not us Being a local , I love to support local business but I will be telling everybody about the Firebrand and how awful they were. My husband is a local scout and has been there many times and said the GM was lovely. They clearly is not represented with staff. read more

Honestly, there is no chicer place to stay in Whitefish This is a small boutique hotel that focuses on service and luxury. Service is impeccable, rooms are gorgeous (just take a look at the bathrooms) and they have an excellent restaurant. While Firebrand may be only four stories, they have a hot-tub on the roof and you can look over this small town and relax in the thought of being no where. Stargazing here is so memorable. This property is right downtown, so there are many shops, restaurants (Craggy's, Amazing crepes.) that are only a block away. I wanted R & R on this trip and Firebrand hit all the buttons. I will be back... if you're looking for the best, look no further. read more

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I enjoyed my meal at the bar. It's great for when you want to just stay at the hotel and relax. I'm not sure if the menus change seasonally. read more

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Had 3 rooms for a week at this high end hotel. Good Location, good service from staff(mostly). Was given a handicap room when we arrived - MUCH smaller than standard living space in standard room- requested a changed - offered another handicap room. Requested discussion with GM multiple times and NO RESPONSE! I travel a lot and stayed in many handicap rooms - just make sure you are satisfied BEFORE you leave because the GM will NEVER contact you!! read more

We took a random road trip this last Saturday and ended up in Kalispell at Los Corporales for Mexican food. Delicious! We were wondering where to stay and one of the regulars, I think her name was Holly, told us about the Firebrand Hotel. Beautifully renovated and right in the middle of town! Good price for the time of year (in between seasons) and everyone was so nice - There's also a shuttle that takes you to the sister property The Lodge I think it's called. We walked around town and then went back to go to sleep- MOST comfortable beds and lovely decor. Sunday morning we went up to the rooftop jacuzzi - the views were amazing! Sounds like we have a new tradition after Thanksgiving! Are the beds for sale? If not, they should be :) read more

The Firebrand Hotel - Hotels Near Me - Whitefish, Montana

With all the positive reviews I thought this place would be a home run, until you realize the recent reviews are terrible. First impression started with the check-in...where we waited 15 minutes while the front desk was on the phone. And without acknowledging us with even a "hi be with you in a moment!". We waited so long I decided to grab us some beers from the bar while we stood there... Later that night we had drinks and listened to the live duo band, that part was awesome, and the room was nice- for these reasons I add a star. Unfortunately things went down from here, when heading back to Our room we ask the front desk (same girl who eventually checked us in) for a wine key to take back to the room. She directs me back to the bar, who then directs me back to the desk- then tells me they don't have any. We have quite a bit of a back and forth - she has a combative approach to my request, and I'm left kind of stunned. (And might I add that for a $300/night hotel this seems like a very simple request). We left the lobby and met two women in the elevator who were just as astounded by the terrible service as we were. The next morning the hotel sent us a text asking us about our experience, so I'm thinking "ok they are directly asking us- so we'll tell them!" They ask for a rating 1-10 and we give them a 2 with a simple note about why. And hear nothing back. I would think that this would have been a great opportunity for them to rectify... but they didn't even reply. It's actually laughable. The location is great, the rooms are nice, the live music was cool, but the service sucks :/ read more

The Firebrand Hotel - Customer service - Hotels Near Me - Whitefish, Montana

First time staying with the Firebrand. Have lived nearby we saw this building being constructed. But now are back as visitors for work and a bit of fun. The hotel is very nice. It captures the Western feel while maintaining modern design elements. So many places out this way overdue the western style that they begin to look the same. The Firebrand has done a great job at distinguishing itself. We needed a lift from the airport and had been prepared to pay overpriced cab rates for the ride. But a quick call to the hotel and 20 minutes later the shuttle had us on the move. The staff handled the arrangements efficiently, professionally, and all while being upbeat. More of the same for the checkin process. Everything in the room is clean and neat. Water pressure is great. It's mildly hard but i find that refreshing over the soft water of the East coast. The internet has proven to be reliable so far but it does seem slow. So if plan downloading moves you may be in for rough ride. Update- a week later my office vpn is still on the same connection. I was able to stream season 8 episode 1 GoT on my phone without issue. The hot tub was big and felt great after a hard day. Not sure I would want to be anywhere near it on a hot summer day. But if the snow is flying that's a good spot to be. read more

We stayed at the Firebrand for 2 nights early July. When booking the hotel it appeared to be a resort. So far from that! For $600 per night we had a basic hotel room with a view of a school. We had breakfast and dinner at the restaurant. The breakfast was ok but the service was awful. The place was not crowded and the waitress never came to our table to refill coffee or ask about the food. The food was not piping hot and my husband's poached egg was hard, he specifically asked for a runny yolk. Our dinner experience was better. Our waitress was Jamie, she was the best part of our Firebrand experience. She was attentive without being intrusive. The food was solid but nothing special. The front desk was helpful and responsive to our questions. Our contact Marsha did a good job. If I visit Whitefish again I'll stay at the Hampton Inn. read more

$1000 dollars total for two one night stays on either side of Labor Day weekend. This place is a roadside motel with some lipstick on it. Small rooms, rude staff, LOUD at night and in the morning!! You couldn't pay me to stay here again. The bar and restaurant open into the second floor creating an echo chamber. One drunk guy can keep half the hotel awake. It's so close to highway 93 and surrounded by other high traffic streets that you hear every logging truck, diesel F350, and ricer exhaust from fast and the furious driving past night and day. Some adventure travel group staging their day at 6am in the lobby and virtually shouting to one another. A random call on the room phone at 3am and housekeeping banging on the door with the do not disturb sign out at 10am were the cherry on top of this bad experience. Manhatten pricing for this "hotel" In Montana . Do yourself a favor and stay at a motel down the road and have a better experience and save $700. read more

I had an incredible stay at this wonderful hotel. The staff were so courteous and attentive. My favorite person here was Margaret- she was an absolute sweetheart. She made me feel like family. She checked-in with me often to ensure that my stay was wonderful. She checked me in and provided me information about the amenities and local activity options. The hotel was extremely clean and well-maintained. My room was wonderful and if I needed anything the staff helped make my stay comfortable. Shelby was also fantastic. All around I had a wonderful stay. read more

The Firebrand Hotel - Dining area - Hotels Near Me - Whitefish, Montana

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My husband and I stayed here for three nights on our trip to glacier national Park. We decided to stay here because of its downtown location in proximity to restaurants. Whitefish itself is a cute town that is close to glacier national Park with a beautiful lake. The hotel is modern looking and has all of the standard amenities. One nice aspect of the hotel is its rooftop, which has multiple tables, fireplaces, outdoor couches, and a Jacuzzi. The room itself was nice and clean and the bathroom was really large. The style is sort of modern why having a rustic look. The bed was not very comfortable because it was too soft and both my husband and I woke up with sore backs. In the bathroom there really wasn't any place to put our towels, which is strange for a hotel. The service was pretty good even though they did not regularly check into our room because of COVID precautions. We let them know that we were on our honeymoon and they provided a $15 voucher for an appetizer at the restaurant, which we used for breakfast. They had originally told us that there were no vouchers for a free breakfast but our server accidentally told us that there was. It would've been pretty nice to get that as a honeymoon complementary gift. Regardless they were nice enough to do something for us on our honeymoon. Our room is on the first floor and one of the downsides was that we faced the parking lot in at nine time we could hear some of the cars pull in and people talking outside. Also I'm not sure if the walls were sort of thing but it was relatively easy to hear the gas in the other room including the neighbors dog barking. The location was very convenient because we were able to walk too many of the restaurants to pick up food. We also drove to glacier national Park in about 40 to 45 minutes. We probably won't stay here again if we came to whitefish but we still had a decent stay. read more

Very cute boutique hotel in the heart of downtown Whitefish. If nightlife and walkability are your main focus, this is a great place to stay. I visit the area a few times a year and have been wanting to check it out. I was a little disappointed. The 3 stars are due to the lack of cleanliness. The surfaces were all very dusty; pretty apparent they aren't wiped down between stays. The bed was wrinkled and sloppy upon entry as if someone had been lounging on the bed, or that no care had been taken in making it. The carpet looked as if it hadn't been vacuumed very well, if at all. Other than check-in, there was no interaction with the staff. No greetings when leaving or returning. It was kind of an odd feeling, especially for a small boutique hotel. The price wasn't horrible because it's off-season, but it's very pricey during peak times and, unfortunately, I don't think it's worth it. My review would've been much better had the room looked cared for. read more

This is our first visit for our honeymoon in January 2021 and it has been perfect! We were able to check in a tad early by chance and also provided complimentary champagne as a wedding gift and welcome for our 6 night stay. We are overwhelmed with joy to be here and look forward to coming back yearly (hopefully!). The restaurant is also amazing yet convenient. I recommend this place hands down. With 5 more nights to go, I'll be providing an update with pictures! read more

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Not. Happy. Service was subpar. I wrote a whole google review, which I won't repeat here. Room and location is great, but avoid until after their service picks up. read more

I'm a local here and recently won a gift certificate to this hotel at my son's school benefit auction. We figured it would be fun to go this summer only to call and find out the gift certificate was not good from June 1st to September 30th. Having managed in the hospitality industry before, I understand the difference between a donated gift certificate and one that is paid for in cash. My wife called to ask if it would be possible to let us book during the blackout period but she was told no. Taking care of your local cliental should be bread and butter but I guess not for Firebrand. Truly a disappointment. read more

Nice place but not for the price. Staff just ok, no information about the hotel or amenities or operations in the room. had to keep asking for basic info most have printed in rooms, or take forever searching online. You can hear everything, heavy doors slamming and talking in the room next to you. Can't turn on bathroom lights without turing on main room lights, wth! Paid $50 for each dog, which they say they will provide a water dish, beds and treats in the room.... nope, kids working the desk had no clue and when asked tried to give the dirty used dish in the lobby. Of course i travel with all doggo needs but if i'm being charged $100 extra for 2 dogs, give me what you advertise! Restaurant just ok, all sauces were overly spicy which ruins meals for many people. The rooftop hot tub was great! Beds super comfy and the location is great for walking to many restaurants and bars. Price does not match what you get which is unfortunate. read more

For the price we paid we didn't get any daily maid services like making bed, new towels as needed, empty trash, bathroom amenities, and coffee pods. If we needed something we had to go to the front desk. The other issue is the bartender continues to serve drinks to patrons when they are clearly inebriated. I will never go back there. read more

The Firebrand Hotel - The Firebrand Hotel - Hotels Near Me - Whitefish, Montana

This hotel is nice enough and is in a very convenient location, however it is NOT worth the price. The price marketed is not what you ultimately pay, we ended up paying an additional $250 in resort and other fees, which ultimately made our room cost more than we've paid for a room at a Four Seasons (yikes yikes yikes!). The beds are comfortable enough, though we could have used more pillows. The bathrooms are nice, but there are no fans (something I find incredibly annoying). The staff was sort of friendly, but not overly so. The rooftop patio is nice enough, but it, along with the hot tub, closes at 10 and the person closing it was kind of grouchy about it. We probably won't stay here again unless we can get a really good deal on a room. read more

Not very impressed so far.. beautiful hotel and amenities. However, we showed up to the bar at 9:00 pm- 9:30 latest where the bartender said "It was a slow night so I shut it down." (There were 4 of us and would've made it worth his while.) Tonight- I walk outside for a cigarette, and all I hear is the front desk bitching about one thing or another.. I am in the service industry and I do not find it charming or okay.. When I smiled at them and said "hello"; the "shit" talk continued. NOT impressed. Day 3 of being here: 11:37 pm, I go to the front desk where I ask if there is a microwave to warm up some food from dinner, the answer from the man is "well ya I guess." I promptly follow him to the workers headquarters where I put my to-go box in and heat it up. When I am done I go back to him at the front desk and politely ask if he has any plastic silverware. He responds with a "want me to chew it up and swallow it for you too?" ... wow.. what a absolute joke. I don't care how tired, upset or bad day you might be having.. I work in the service industry too.. If you're having that bad of a night; Go home.. What a joke.. I will say; the entertainment and bartenders tonight we're on point. The man behind the desk however, (Dereck/Derick) needs to be checked.. I felt threatened and like I was a problem. NOT OK!! read more

The 5-star overall rating for this incredible Hotel is definitely well deserved. This hotel has one of the best comfy beds I've ever slept on! This is coming from bottom heart travelers, which my husband and myself are.The rooms are cozy comfortable and big, everything with style and clean.Firebrand is a modern hotel and has the best amenities and food in town. We recommend whisky night that has an amazing band with an excellent menu options, sliders and gnocchi was our very fave, during our week stay, we also tried other dishes yummy as well. The atmosphere is incredible amazing we definitively had the time of our life during this trip in Whitefish MT. Location was a big plus to us, since we're always looking to be able to walked around town, all the staff was very helpful and made us feel like home, Grace was an amazing manager that helps thru the entire trip suggesting the best options for us. Definitively a pretty epic trip and hotel read more

The Firebrand Hotel - Hotels Near Me - Whitefish, Montana

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Loved this hotel. Incredibly comfortable bed, great shower, friendly front desk staff. Didn't get to check out the rooftop hot tub or eat at the bar, but have heard great things. Will be back read more

What an overpriced joke. Our "skyline suite" was the size of a postage stamp - definitely not a suite - and had a fabulous streetside view of hwy 93 and all the semi noise that goes with it. This is MONTANA! Sorry, that's not even close to a "view." When I asked the girl at the front desk for a quieter room, I was told, "We dont have any quieter rooms. This is Whitefish." Sorry, I've lived in Whitefish for almost 20 years. People come here for the natural beauty to be found in every direction, the abundance of outdoor recreation and the genuine warmth of the locals. You don't come here for street noise and snotty attitudes. We left and checked into another hotel. While waiting for me to try and sort out the room, my husband made the mistake of eating 3 almonds in the room. We were charged $11 for the nuts within 3 minutes of leaving. Will never patronize any Averill owned business ever again. That includes the Whitefish Lake Lodge (and their restaurant the Boat Club) and the Flathead Lake Lodge. read more

Pets are welcome. Very friendly staff and a great bar downstairs. 45 minutes from Glacier Park. The front desk offers a Waterton-Glacier park map. read more

We stayed at the Firebrand for 3 nights in July. Our business group met in Whitefish for 2 days of meetings in their very comfortable meeting room and then we had one evening at the local Rodeo & a 1/2 day enjoying a Red Bus Tour through Glacier Park. It was was ideal spot to conduct business and pleasure. Lots of great places to walk to eat and shop & fun night life. The lobby has a very comfortable contemporary lodge feel. Good place to hang out and enjoy a drink and visit. One night they had a talented guitar player. Comfy furniture & a fireplace. Beautiful rooms - very comfortable beds. Great staff. read more

Excellent dinner for 6. Great service, food was very good. We liked the calamari and the duck bruschetta was fantastic! Would definitely get again. We will visit again next time we're here! read more

Be careful giving Lexi your credit card. My husband and I have gone here a few times. This last time, Lexi refused to charge us the advertised price for happy hour drinks, told other customers she had worked there for a year, and then added a FRAUDULENT tip of $32.00 onto our bill without our knowledge. I have spoken to McKenzie, the day manager, and Ricky, the food and beverage manager, and they support these actions by continuing to employ Lexi. Be careful she doesn't commit fraud against you, too! read more

We made reservations for Christmas dinner as it was one of the few places open. Not exactly what we expected but the atmosphere was nice and relaxed. Definitely a lounge but still was cozy with great live Christmas music. The feature was a beef Wellington with asparagus and potatoes. The Wellington was an overload of peppercorn seasoning, especially with the side of peppercorn sauce. Mine was cooked well but my boyfriends was raw in some parts. The crust was tasty and helped to balance out then seasoning a little bit! We were given only about 3 fingerling potatoes each, would've been nice to have a little more to the plate. However, the eggnog cheesecake was delicious and a very large portion. The servers were attentive and friendly! read more

The Firebrand Hotel - Hotels Near Me - Whitefish, Montana

Great hotel! Staff are awesome! Being here a week though, i've had one staff member who was stuffy and difficult to deal with. Very unfriendly. I also asked him if I could borrow a stapler for 10 minutes and was told no. I went down to the business center and the computers don't work. So I sent my document, to print, to the hotel email and when I asked if they could send it up; as I was on a conference call, he said no! This is all the same guy at reception. All the other people at reception and other departments, over the past week, have been wonderful. This one guy made the experience a downer. read more

I am giving one star for the comfortable bed. The front desk employees were not friendly. Not thank you, no welcome. When asking where the restaurant is located, as the employee walks away from us, makes zero eye contact and simply waves her hand and says "over there." The restaurant IS the lobby. The lobby IS the restaurant. While I could see an attempt to make it cozy and comfy, it was uncomfortable and felt like I was in a free breakfast room in a Super 8 motel, except that nothing was free or worth the cost of what was spent on our stay. When attempting to get a drink from the bar, we waited 15 minutes before ever being greeted. The drinks we ordered were horrible. While yes, it's a motel, it was absurdly noisy. We certainly did not get what we paid for. Sadly disappointed. There are better places to stay for less and more convenience and very kind people. I'm not sure what they are aiming for but they are attempting to be a champagne hotel on a beer budget. Pathetic. read more

We stayed for 3 nights in August 2021. For $500+ a night, I expected a cleaner boutique hotel with greater attention to small details. As previous reviewers have stated, there is nothing special about this hotel. Pros: 1. The location is in downtown Whitefish, a cute town with several great restaurants. It is about 25 miles west of Glacier National Park. 2. The king size room had a good sized bathroom. 3. Abby, a server in the "restaurant/lounge" area was friendly. She provided good service during our dinner. I enjoyed the duck confit. 4. The music provided by Eric Alan on Wednesday night was fun! 5. Nice area on the rooftop, but... Cons: 1. Cleanliness!! The tall closets in our bedroom reeked of mildew. There was someone's shoes left in the closet from a previous occupant. Do they clean the closets? The ice bucket had not been cleaned and the sheets were damp. 2. The shower leaked; therefore, the bathmat became soaking wet after every shower. 3. Our room was on the 2nd floor. The walls are thin and noise could be heard from adjacent rooms and rooms above. 4. Due to Covid, housekeeping is scheduled. We arranged for housekeeping on one morning. We were surprised that they did not restock toiletries in the bathroom. (One small sized bar of soap is provided on arrival. Why not 2 bars of soap for the shower AND the sink area?) 5. No service on the rooftop for beverages. Wobbly/broken tiles by the hot tub. We will not stay at the Firebrand Hotel again. read more

Extremely disappointing stay for what could be a great hotel. Awesome location within walking distance to so many restaurants in downtown Whitefish. We didn't eat at the hotel because the rest of the stay was so disappointing and there are so many better options. We were traveling with a toddler who had already skipped nap and was cranky. We were initially not even greeted when we tried to check in early and had the worst customer service experience. We were told to check back in an hour and our room still wasn't ready. We knew there were plenty of empty rooms due to a snowstorm and many cancellations. We then waited until after check in time and tried at 4:30, still room wasn't ready so they called to get us a different room. The room was nice and clean but definitely not a "suite". We didn't even have room for the pack n play and had to have our son sleep in the bathroom. I had to return our rental car the day before our departure due to a very early flight so scheduled the hotel shuttle to pick me up from the airport. I was told they could not pick me up from the rental car place that was a mile outside the airport. So I shuttled from the rental car to the airport to wait for the hotel shuttle that never came. When I called they said the driver was just now leaving so they ended up being 45 minutes late to pick me up! There was no apology for their mistake which, again, is just terrible customer service. The shuttle driver also told me it would have been easier for him to get me from the rental car place and they were wrong for telling me they couldn't do that. The shuttle was also late for us in the morning to take us to the airport. I got a massage and foot treatment in the "spa" at the hotel which definitely isn't a spa. It is one massage therapist and room with a small relaxation area. This is misleading marketing on their part. They scheduled my services incorrectly and didn't even have the other services listed that I had requested. Luckily she was nice enough to do them afterwards. The scalp massage was nothing more than putting a bunch of oil in my hair. Despite asking for deep pressure it was one of the weakest massages I have ever had. At the end I was told the final would be billed to my room with no option to adjust gratuity despite the disappointing service. There are so many other great options when choosing to stay in Whitefish and I would never again stay at the Firebrand. read more