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    uBreakiFix by Asurion

    4.2
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    As a professor teaching surgical technologists and nurses--with a medical background including…read moredoctoral training and a neurology certificate--I have spent years explaining precision, critical thinking, and what it means when something is truly "in critical condition." Let me just say... my computer was there. And it needed a transfer / transplant of all my data for years. And then I took it to UBreakiFix. Now, I expected a repair. Maybe a polite "we'll do our best." What I got instead was Incredible IT service and more like a full-scale neurological intervention--minus the operating room and the dramatic music. If a neurosurgeon restores the human brain, then UBreakiFix restored the soul of my computer. They fix it--they revived it, optimized it, and sent it home functioning better than it had in years.

    I walked into this UBreakiFix location hoping for help with a cracked screen on my…read morebarely-one-month-old Verizon flip phone. What I got instead was a cold dismissal and an attempt to charge me directly--despite the fact that my phone was still under insurance. It genuinely felt like they were trying to double dip: make me pay out-of-pocket while also billing Verizon. But what really shocked me was the attitude. They stood firmly behind a multi-billion dollar corporation instead of helping a real person who just spent good money on a brand-new phone. No empathy, no effort, no customer service. Just a shrug and a bill. Thankfully, I found the 7th Street location in Phoenix, and they were everything this place wasn't--kind, helpful, and got my phone fixed through insurance in just a few hours. Bottom line: if you want to be treated like a human being, skip this location. They've clearly forgotten who keeps the lights on.

    Sun Cellular

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    Integrity in business seems to be a foreign concept these days and we have become so conditioned to…read moreaccept this that when someone comes along and demonstrates good qualities it is weird but refreshing... the microphone on my phone has been acting up lately and I'll be honest, I'm lazy. I asked the guy to Replace it and get it done as soon as possible. Alex shows up to my house, on time??? After calling to let me know he will be there late on Friday night. He tells me the mic prob needs to be replaced but sometimes they just get clogged especially if you work construction like I do and a cleaning might be a much cheaper fix for me. Not once, not twice but 3 separate times Alex disassembled my phone and cleaned both microphones. To discover that the mics were fine, just very very dirty... so this dude came out late on a cold Friday night and spent an hour cleaning my phone for a very, very reasonable 50 $... when he could have easily said the mics needed repaired and jacked up The price on me, how would I have known... and then he left before I could think to Tip him.... I hope I don't need cell Phone repair anytime soon but if I do, I know who I'm calling... Thanks Alex...

    sierra at the Target Store assisted me in signing up for Consumer Cellular today. Verizon gave the…read morewrong code and we spent hours trying to fix their mistake. Sierra never gave up and finally we were able to get the correct code from Verizon and get my phone set up..During that time, while we were placed on one hold after another, she waited on other customers and never lost her cool. Several seniors came by for assistance. She handled their problems, treated them with kindness and respect.. I am 87 so also a senior. I have no respect for Consumer Cellular because they employ dedicated employees like Sierra. She deserves a raise! Thank you.

    Rapid iPhone Repair

    Rapid iPhone Repair

    4.4
    (72 reviews)

    I can see why they are well-rated. Both folks (first day was Dakota, I want to say Alex when I come…read moreback) I worked with were super nice and knowledgeable. I had shattered the back glass of my iPhone, and silly me figured I would fix it myself (10 minutes they say!). Not only did I make a mess of it, but I made it a lot worse. They fixed many of my errors, were patient with my questions, and did the best they could given how much I damaged (I did not ask them to fix everything, just get back and going). Thank you!

    I brought my apple watch in for a battery replacement. I spoke with Dakota on the phone before…read morebringing it in and he advised after some prodding that it could be done same day in 3-5 hours. I came to the store about 10 minutes later and spoke with Dakota again. He acted like having a customer there was a bother even though I was the only one there. I should add that I stopped by the day before around 10AM when they opened and no one was there. I called and waited for 15 minutes and left. The next day I called first and no one answered until nearly 10:30. At the time of drop of Dakota then informed me that the watch would no longer be water proof. I'm okay with that, but why could he not have told me that over the phone a few minutes earlier. I dropped off the watch and about 90 minutes later Dakota calls and says that there is a problem. Apparently the attachment from the battery to the watch came out with the battery and broke. He said this happens frequently. He also says that the person who can fix it will not be in for another 4 days. If this is something that happens frequently then he surely should have advised me of this. I would likely have chosen to not proceed with the battery replacement. But now I have no choice because the watch is now non functional until it is repaired. On the day the watch was supposed to be fixed, I find out that they weren't even having the part delivered until that day and it will be later in the day. This is now Christmas Eve. I am unable to pick it up later so have to wait until 12/26. So long story short I felt like I completely got the run around and will be without the watch for nearly a week. I was not advised that this problem frequently happens, and I should have been. I would not recommend using this repair business to anyone as they lack communication.

    The Fix - mobilephonerepair - Updated July 2026

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