Install in one day? It is possible with the expertise from Sheri in sales, Rocky as installer, and Tariq. Craftsmanship is exceptional and customer service was refreshing. Thank you for our lovely new bedroom, hallway, living room, and dining room. The transition pieces and Moulding are fantastic! WOW! read more

The worst place I have ever tried to do business with. Left hand doesn't know what the right hand is doing. Sloppy business operation.

Ordered my hardwood flooring from them. It came in quickly and they called me to load it up and take it away. I had to drive it to San Jose from Concord. Staff was very diligent and listened to my myriad of questions about the finish and how to lay it down. Overall staff did a good job and the warehouse person who loaded my truck was very nice and helpful. The prices were very good and we did price compare. But overall they gave us better service than the other places we tried and we felt some loyalty to them for that. We also purchased the vapor barrier and the trim pieces too. Later the next week we purchased Marble and grout for the downstairs bathroom. We are very pleased with their service and products. read more

The manager Tarik helped us out with picking our flooring for a house we were trying to sell. He helped in giving us the best price for what we needed. In fact we are going back to The Floor Store Concord to meet up with Tarik again to put new flooring and kitchen counter tops for the house we are moving into. Very friendly and professional service. read more

Not so great. It seemed like after they sold us the flooring they were no longer interested in speaking with us -- had a hard time scheduling the installation and getting some follow up work done after our flooring was installed. The salesperson actually recommended I call the installer myself to get the flooring installed. So much for customer service. read more

Sherry at the Floor Store is amazing. Spent as much time as I needed to make a flooring decision and was extremely helpful The Store has an incredible selection. The installers were also incredible. Spent three days installing leaving everything super clean each day. Spending long hours to get it done. I really recommend Sherry and the Floor Store in Concord. Will definitely use them again. 5 Stars! read more

This was the fourth time I've purchased carpet for my living room in 16 years. It was the more expensive by about 35% and within months became the worst carpet I have ever purchased. We explained to the sales person that we needed something that would hold up well since it's the main way in, out and around our home. We were told that this Mohawk carpet was tested with elephants and fit our needs. Within a few months I thought it was looking dirty. So, I scheduled a carpet cleaning only to find out it wasn't dirty but corn rowing and showing excessive wear. I called the store and they sent an "independent" person to do an analysis. The bottom line was that the manufacturer's warranty does not cover corn rowing. Convenient since this is what that carpet did and they had to know it would. I spoke to the owner several times to give him an opportunity to rectify this problem since I purchased this carpet based on his sales person's recommendation. He passes the buck to Mohawk and around and around we go. I will never shop there again or buy Mohawk carpet. read more

The process from start to finish was great. JD was very patient with us and great with follow up and answering all of our questions. Max installed the flooring. He called before he arrived, did a wonderful job and was great cleaning up before he left! I would definitely recommend. read more

I am glad we ended up going with the Floor Store. JD was our salesman, main point of contact, and provided great service. The process was explained clearly and delivered on time. We ended up getting new floors throughout the house and could not be happier with the final result. I could not find any flaws in the installation. One minor detail was pending from the installation (missing a few trim pieces) but this was promptly fixed with no question. Install team was great as well. No regrets. read more

We worked with Tiffany to get carpet installed on first floor of our home to prep for the sale of the home. Tiffany worked with me to balance looks, feel, and budget to maximize our return during the sale. She was super helpful and helped me find carpet that was in stock for quick install and looked/felt great. With one hiccup we got the scheduling done fairly easily. Issue ultimately was communication of measurements and a phone issue beyond their control. Installers came in as planned and did a wonderful job! They worked very hard at getting the seams handled as invisibly as possible and tucked under the baseboards with minimal damage to freshly painted walls. They really worked to make us happy. Very professional team I wish they worked in the city we are moving to so I could use them for the new home. TIffany has also been helpful as I try to isolate options for the new carpet even though there is no sale for her. She is just a great resource and I appreciate all of her help! read more

I'll keep it simple. Ordered flooring, and received call floor was in. At floor store now. No one at store is able to fetch the order for me. They keep saying the guy is at lunch. Time now being wasted. (So only one person has the ability to grab my order?) that's pretty sorry. My time is worth money. Coming up on 30 min and still waiting. These other employees need to roll up there sleeves and get me my order. read more

I recently visited The Floor Store in Concord to see about purchasing some floating hardwood for our hallway. Stephanie showed me all of my options and helped me to pick out some suitable flooring. We ordered the wood it was delivered and installed accordingly. Unfortunately we were not thrilled with the outcome. We felt the wood didn't fit together as well as it should, and were unhappy with the result. I contacted Tarik, the manager of the Floor Store. He was sympathetic to my concerns and he and the wood manufacturers representative came to look at it. It was determined that the wood was defective and my flooring was replaced with new wood. I am pleased with the new installation and with the attentive customer service at the Floor Store. I would recommend them very highly. read more

I previously wrote a bad review of this store. I think it was a one off experience. Happy to say they have really gone over and above to apologize and make things right. I would give them another try. read more

The floor store is the best because of they're great customer service. Ask for Sonya Delima she has years of experience and is fabulous to work with. She's a great designer did a beautiful job on picking out hardwoods and tile for my kitchen and bathrooms. It's worth waiting for an appointment with her. Also her husband Dave is a great installer of hardwoods and tile. Ask her about Dave. It's a stressful job picking out all these things for a remodel but Sonya made it painless . read more

This is my second large project with The Floor Store. The first was a good one and this was even better. I'm extremely pleased with the level of customer care and attention I received from the Floor Store! I want to acknowledge Judy Kreutz for working hard to get me the best pricing on 4,000 of designer flooring! She was really helpful and on top of things. I ran into an issue and had to reach out to the general manager, Cambria Hance, I can't say enough about this woman, she went out of her way to make sure my issue was resolved. I am a VERY HAPPY customer. Don't hesitate to use their installers as they are excellent and the pricing is very good! read more

Great selection of flooring, but don't rely on the arrival dates they give you. I was told I'd receive my order within four days and it's been over two weeks and they still don't have an exact date for me. read more

I recently had two rooms of hard wood flooring installed by the Floor Store and they did an amazing job. The installer was very conscientious and thoughtful, the sales department (Susan) gave me a great deal, and the finished product looks great in my space. I enjoyed my shopping experience in the showroom and had lots of samples to choose from. I would recommend the Floor Store to anybody that is looking to have a new wood floor installed. read more

I had a great experience with this store! Sonya Delima was helpful, knowledgable, and overall gave excellent customer service. She was able to fully answer any question I had and I felt confident when making my purchase. I couldn't be happier! read more

Great experience from start to finish. Tarik was patient with our demands and worked with us on price to help stay within our budget. Tarik was quick to respond to our questions throughout the process by email and phone. David and Ivan handled the installation which was excellent. These guys were detailed, quick, and never left the house messy at the end of each day. We had change orders throughout the install and Tarik and David assured that things were done the way we wanted. read more

I had a hard time trying to figure out what I wanted and what I could afford to remodel my kitchen. After talking with Sonya one of the sales reps she said if I didn't see anything in my price range then I could go and pick out the granite at the warehouse. So I did and found something that was called the ECO VALUE.., I found a beautiful Romano White w/grey & a very light lavender going thru it. I finally had it installed by their guys and the kitchen turned out awesome. The head of the crew was Tony and he was very good to work with. They were polite and clean, put extra runners on my carpet and kept busy. Everything is complete and I'm very happy with their service. Remember when you think you can't afford it there is always away to work it out. Thanks Sonya and Tony read more

For anyone looking for floor tiles and integrity in the business, these people do not have it. If something is wrong, they put you off, don't followup, dismiss the complaint, act as if they don't have any interest. I called the manager 6 weeks in a row and NEVER received one call back from him regarding the tile I purchased and the problem with it after it was installed. I've now contact Armstrong Industries to see what they have to do since these tiles have a "lifetime residential warranty." Be advised, if you do business with this store and it's manager, Robert Capps, you are at risk and throwing your hard earned dollars away and being dissatisfied with the product they "highly recommended." read more

On a Saturday afternoon there seemed to be about 2 sales people available on the floor. We were greeted and then made to wait for about 40 minutes, at that point we left. Not blaming the staff at all, but management needs to get more sales folks on the floor. read more

The Floor Store has been a great source for our new flooring, as we wanted new carpet for a spiral staircase and 2 upstairs bedrooms. Sonya Delima was terrific to work with, and patiently explained all the different options, and allowed us to take samples home, with absolutely no pressure. She followed through with our order and the carpet was installed beautifully, on time, by Angel. She even called to see how we liked our new carpet. I would defiantly go there for any future flooring needs, and absolutely ask for Sonya. read more

I recently decided to replace the vinyl flooring in my kitchen with laminate. I worked with Judy at the store and she was a delight. She helped me find exactly what I had in mind and the installation was done promptly. The installers were polite, neat, and quiet. When they finished on time, my kitchen glowed...it looked like a brand new room. I am thrilled with the result. I am now doing carpet in 3 rooms, and getting the same fine treatment from Judy. This has been a no hassle experience. I also dealt with Tina on the phone at one point and likewise received excellent assistance from her. I would highly recommend this establishment. Sign me a very satisfied customer indeed. read more

The floor store was a pleasure from start to finish, no over selling. Scheduling was right on and we were told exactly what to expect. Our laminate looks just like hardwood and the tile entry work is beautiful. All baseboards have perfect bevels. read more

06/03/19- We continue to go back to Tarik at the Floor Store because he treats us so well! Great advice, wonderful selection and amazing prices! Thank you Tarik! We can't wait to come see you to remodel our bathrooms! read more

Where do I begin! My wife and I purchased almost 1000 square feet of laminate flooring for our brand new house. Prior to this, We had been shopping for a while comparing prices and brands! We finally settled on a nice Mohawk floor for an excellent price. The floor was ordered and arrived within the timeframe stated by the Floor Store staff. However, shortly after installation we began to notice scratches all over our bran new floors, did I mention we have 3 indoor dogs!! At the time of purchase the employees at the floor store ensured us the floors we purchased were pet safe and more than capable of handling our pets! Needless to say, our floors looked like crap almost immediately after installation! Within days we brought this issue up with Tarik, who is the manager of the Store! Tarik was extremely professional and listened to our concern as though we were talking about his own house! I am happy to say the floor stare just replaced 100% of our floors with a brand new, upgraded version of what we had before. This did not happen over night, in fact it took 8 months to go through the process, but Tarik was there every step of the way. He was a constant advocate for us that payed off in the end! This is our second floor purchased from the Floor Store and we will continue to give them our business in the future! read more

We are putting new flooring in up at our house in Tahoe and needed to find something for a value that would be durable. Sherri, a new employee helped my mother and me by guiding us right to what we were looking for. She gave great suggestions and pointed out special weekend sales that we should take advantage of given that we are trying to stay on a tight budget. We purchased the product and had it in our truck in 6 days, quick and easy! Thanks Sherri you were awesome. read more

The Floor Store was by far the best choice in flooring for us after researching other local flooring providers. The show room in Concord is big and spacious with lots of options to consider. Their prices are also the best in town for the quality of product and installation work you're getting. We worked with Tarik, one of the floor managers, to install hardwood floors, tile and carpet in our newly purchased home. He was very professional and communicative and the work was installed on time before our move-in date. We originally placed an order for laminate flooring but it turned out after purchasing everything the laminate flooring we chose was no longer being manufactured so Tarik worked with us to pick something comparable in color/design and we ended up getting hardwood for the same price. It was a little stressful at the time but considering we now have hardwood floors we're very pleased. We love our new floors and the installers did a great job. We get so many compliments on how beautiful it is! read more

Tarik was very helpful in helping us pick out the floor we wanted. We had quite a few competing estimates and really liked one of them because of the quality of the floor and price. He matched the price and the installation was very professional. read more

From the moment I walked in the door, I felt comfortable. Stephanie listened to what was looking for and skillfully found carpet samples which she thought suited our needs and situation. After living 10 years with light beige contractor grade carpet in our bedrooms which was stretched, stained, and snagged, I wanted quality carpet which would last many years and still look nice at 10+ years. From selection to installation was smooth and great experience. Stephanie was warm, helpful, and efficient! read more

Recently we had the pleasure of working with Tarik Mellali of The Floor Store to get new floors in our house. We found our way to Tarik by happenstance after the vendor we had chosen (and already paid) turned out to have major issues with their flooring product that could not be overlooked. Because we were so far along in the process with the previous vendor, we had identified a budget from which we could not deviate. Tarik not only met the budget, but was willing to work with us to procure a far superior product by allowing us to put in some sweat equity. Now our home is even more beautiful than we ever expected it to be, all thanks to Tarik and his great team of installers. read more

Purchased a high end quality carpet for our house and noticed that the carpet stared "piling" and threads coming up throughout the house. Tried reaching to our sales person, Reggie, and he asked for pictures which I shared via email. He said he will forward my complaint to someone who could assist with the Warranty request. A week later, received a call from Rocky from a 510 number (maybe the Richmond store?). I tried to call him back numerous times and left VMs, but no one has gotten back to me. I even tried emailing the store. I will not shop this store ever again. Now, it's time for me to leave a review for Rocky at the Richmond store. read more

Our first experience with The Floor Store was five stars all the way. We put laminate flooring in one room. We feel we got an excellent price, great customer service, and the installation went smoothly. In fact the installation crew was amazing and highly professional. We liked our new floor so much we decided to put it in the hallway and living room. Again, we got great customer service and a great price. The reason I didn't give five stars is because of the installation on the second round of flooring. Only one installer showed up which made our one day job turn into two days. I was not intending on taking a second day off...on day 2 there was still only one installer. This guy worked so hard to get the job finished. There were a couple small pieces of moulding not installed and the transitions to the carpeted areas were sloppy. But when I called the Floor Store they sent the installer out again to fix it. It is all done now with the exception of one piece if moulding that never got installed. My husband will have to do that. Overall, I would highly recommend The Floor Store. I think our installation problem was an isolated event. You will get good customer service and beautiful floors if you go to The Floor Store. read more

I recently decided to tear out all the carpet in my house and have hardwood floors installed. Tarik and his team of installers were awesome. Tarik explained they type of flooring that would be appropriate for my house and once I selected the type of hardwood I wanted, Juan and his team were there to deliver it right away and kept me informed of what to expect next. Since I work nights, Juan worked with my schedule and did an amazing job installing my hardwood floors. They were able to install all the flooring in three days and there was no mess, if I didn't know better I would swear the house was built with the floors already installed! I would definitely recommend Tarik and his team of installers to friends, they did an amazing job! read more

My husband and I worked with JD at the Floor Store to get carpet for our new home. JD was wonderful to work with. We had a very tight deadline and he was upfront with us about expectations and yet still delivered on time! We are so happy with the service we received and the carpet is beautiful! The installer was great too. He knew his stuff. read more

Everyone and everything went extremely well from sales with Alex Cruise, to install with Gary Marquez. The floor looks great and we couldn't be happier! Great job Floor Store! read more

We recently had carpet installed in our family room, living room and stairs. I can't say enough good things about our experience. This is the 4th time we have purchased from the Floor Store so that should tell you something. Our sales person Stephanie is a great representative. She was always so helpful and accommodating. She followed through to see if we were completely satisfied. We were! Hector and the other 2 installers were very efficient. They got to work, moved furniture, did a little extra as needed and kept me informed as they worked to be sure I was satisfied. They left everything clean and tidy and were professional and pleasant. I would not hesitate to use The Floor Store again and recommend it highly. read more

It's always gratifying if not surprising when the people you hire to provide a service deliver as promised, on time, within budget. I purchased both hardwood flooring and carpeting from this store during the past two years. The quality of the materials has been excellent and the installations were timely with great workmanship. Tarik and his staff were always professional and helpful. They deliver as promised and back their products and services enthusiastically. The materials aririved quickly, the installers were quick and neat. The old stuff was hauled away. The finished result met or exceeded my needs and expectations. I also bought flooring and baseboards from the Floor Store to install myself. I recommend this store to friends and family, and I will do business with them again. read more

I wanted to express thanks and acknowledge what a great job The Floor Store did with our new tile flooring. We first thought to do only the kitchen and family room area, but it turned out so well we did the entire downstairs, bathroom, 16 stairs and upstairs landing. It looks just beautiful. The Installation Manager, John, was so responsive and seemed to know just what we needed. We wanted the stairs finished off with V-Caps. John went to two places to find just what we wanted, going in person to make sure they matched the tile we had chosen. He was always available with our phone requests and if we left a voice mail, he would get right back to us with answers. Then Andres, the Installer, what a great job he did. First of all, he's like an energizer bunny, he never stops working. The entire Installation crew was good, but Andres was a perfectionist. He laid out the stairs like a jigsaw puzzle, making sure all the cut lines were perfect and the V-Caps were set just right. Out stairs turned out fantastic. So, thank you Floor Store. I am and will recommend your organization to anyone. Our home looks beautiful due to your crew. read more