This place is a rip off. They charge for parts over manufacturer list price. If you ask them to reduce to list price, they will not budge.

Two words - a name in fact - Nicole Keane. She works internet sales for Ford Store San Leandro and is a no-nonsense salesperson. She is very responsive and extremely thorough when it comes to answering questions regarding the car or truck you are looking for. I was in the market for a new F150 after my 2012 F150 (bought new) was totaled by a hit and run driver while parked... I was so crushed by the loss of my truck that I started to venture out and express my interest in other brands. Then one day I see a post from Nicole regarding a 2023 Raptor that had just hit the dealers lot. I immediately messaged her and started asking questions and within a day or so had worked out a number (+taxes and fees obviously) that I could expect to pay for a 2022 XLT they had on the lot. In the end, impulse and the regret of not going for a higher trim back in 2012 got the best of me and I opted for a 2023 Tremor at a nearby dealership (none in stock at SL Ford unfortunately) but if it wasn't for Nicole post that drew my attention and amazing her customer service skills I can guarantee that I would have ventured out and test driven comparable GMC Sierras and Chevy Silverados. Her "no-nonsense" sales skills are the reason I am in a Ford today. 1000% recommend working with her on your next deal. read more

I came in today to have my car serviced, I don't quite remember the lady's name who wrote up my stuff, it was either Britney or Brianna, but let me tell you, It was absolutely horrible, and to be honest, that chick was high as hell. This is the second time I have been in here. The first time ok service, and everything was taken care of; this time, it was horrible. I grew up with addicts, and you can tell she was rolling on something big. Service was trash, she kept fidgeting, hell, you can even tell by the way she was talking that she was extremely HIGH off her butt. I will never come here again and I sure as heck won't recommend this place if thats the type of people you guys hire; she couldn't even remember my name, even after I told her 3 times what it was within 5mins. read more

Been contacting them about having someone looking at my car, have a check engine light on my car. How long will it take I ask them Girl at the reception- 2-3 days There is no way a diagnostic test can take 2-3 days. What kind of place is this?? Spend your money we're they hired educated ppl. Called another Ford store and was informed that it will take about an hour to an hour and a half. Spending my money at a more professional ford store -Update, I contacted a local ford authorised mechanic and it took them 5 minutes to look at my car and have a diagnostic test done. read more

I bought a brand new 2018 Ford Fusion in 2018 straight off the lot of San Leandro, it has less than 50,000 miles. The transmission is malfunctioning and getting stuck in between 1st and 3rd; fortunately it's covered under warranty. Unfortunately Ford and their dealership ship are incompetent and put warranty issues on the backburner. So after dropping my car off for service I didn't hear anything back for nearly a month. Keep in mind they don't give loaners so I was screwed and had to pay 300-500$ a week to get to work. Now I finally got the vehicle back and not only did the service light come on a few days after I got it but the issue is worse than it was before. DO NOT BUY A FORD. ESPECIALLY FROM FORD SAN LEANDRO, CA. read more

If I was allowed to give a Zero star review, then I would. I had spoke with three different men in regards to the transport of my vehicle, AFTER, it was purchased. Had I been talked to like this PRIOR to the purchase, I never would have bought from them. I could not understand any of them because their English is so broken, but I did get the business card for Tolga Okumus - so I know I have this name correct. He called me a Little Bitch over the phone. These men are the scum of the earth. DO NOT USE THEM FOR ANYTHING! read more

Billy got us in last second on a holiday weekend when our battery went out. Super friendly and efficient service at a good price. I couldn't be more happy. read more

So I got a email stating they had a 2019 Mustang 5.0 Premium for $35k. I spoke to Jaylen who assured me they had that car at that price. I drove the 2 hours and he wasn't there for my appointment, of course. So Joe helped me and of course when I inquired about the car they emailed me and I spoke to Jaylen about it was a "misprint". He then showed me a 2018 which looked like it was sitting in the rainforest for sometime with all the dirt on it. So we finally decide on ANOTHER car, and he comes back with ridiculous payments and when I balk he leaves and comes back with a APR only a blind person would sign up for. When I let him know my credit has improved and my income since I purchased my last vehicle and I my APR was much lower and I expected single digits as Cap1 had approved for he says "but you don't want to put more money down" They are adding points like crazy and truly just scam artists, oh well back to HillTop Ford! I will just deal with not having the track package. EDIT: So Jalen has been working tirelessly to make the deal what it should be and I have confidence because of the deal HillTop was able to offer that he can make it happen. Speaking to Jalen gives me confidence because he seems very honest and upfront. I am moving my review from 1 star up to 3 pending the outcome of what Jalen comes back with. read more

If i could id give them 0 stars. I had to take my car back to ford 2 times in one month. First time, they charged me a diagnosed fee of 215 couldn't find the issue. So i had to call ford again and tell them the same act issue and they finally found it. My car has warranty for the power train and i had to pay the FULL amount instead of my deductible. Driving from san jose all the way back out to san leandro is so inconvenient. When they should of fully diagnosed it properly rather then half ass the job! Oh on top of that. The wait for a rental. And picking up my car is over 2 hours.I want my money back for my warranty and all the fees I had to pay! Avoid this dealership! read more

DO NOT BRING YOUR CAR HERE FOR ANYTHING!!! I waited a a bit to write this review because I was hopeful that ford would pull it together but I was wrong. Let me save you time and energy NEVER BRING YOUR CAR HERE! My car is under warranty, I brought it in for a clicking sound in the steering. They had my car over a week, call me tell me its done. I pick it up the clicking is still there and there's a new sound happening. I bring it back, they "fix" it again. I pick it up, both sounds still there. I bring it back AGAIN. Mind you, they have tried to get me to pay my warranty deductible each time. It was not until I pushed back that they waived one of the deposits, I should not have been put in the position to have to ask! It was their mistake not mine that caused a third repair. ALSO, after test driving with the foreman, he tried to tell me the new sound was "normal" and that he could not hear it, but everyone that gets in my car can hear it immediately, that seems strange right? I refused to take his "its normal" explanation and brought my car back again. So for all you keeping track we are now at the 4th time I've brought my car back for same issue, This time I thought I might actually get somewhere because a different person test drove it with me and heard both sounds immediately and Paul made me really think they were going to help me with this. Paul lied. So now we are 1 month into this issue and my car is at ford as I type this. Few days ago I get a call from Billy that they need to change the steering gear. I explain to him that can't be right because that's what they did the FIRST TIME I BROUGHT THE CAR IN. Shocked at this, Billy says "I'll have to look back at the history...ohhh yup you're right they did change it. Also your warranty expired." Nope sorry Billy, my warranty is still good for another 2 years. The attention to detail and really giving an F about their work is amazing isn't it? Today, Billy had the nerve to tell me that the strut (that is less than one year old) must be replaced because it is not a Ford strut or they won't fix anything else. I have explained to Billy that the strut was less than a year old and could in no way be the issue because the clicking started before it was replaced and it was still clicking after the repair. Billy doesn't care and says they have to take it back to a factory strut and they expect me to pay $1100 for this because surprise surprise its not covered by the warranty! I mean who didn't see this coming right? Does this sound like a group of unqualified mechanics just stabbing in the dark for options and are now trying to figure out a way for me to pay out of pocket to recover some of their loss they created by fixing the wrong items so many times? Yeah, sounds like that to me too! So as I'm typing this, I'm waiting for the manager Paul to call me back and I'm sure he will say the same as Billy since its most likely on Paul that Ford lost money on this so far. I used to be very happy with Ford, this is my second Ford, but after this never again. Ford has completely lost my business forever. In fact if you're reading this and want to buy a Ford Edge, send me a message! Paul and Billy should be ashamed of themselves. I have been patient, never rude, and understood mistakes happen. But today they have gone too far and I am disgusted by their lack of ability and deceit I have received from this company. Never again will I make this mistake. read more

After being turned off by unaccommodating customer service by the managers in Walnut Creek I came to this dealership because I lived in the same city. My girlfriend; for what ever reason wanted a Ford Escape 2.0 or a Nissan Rogue. I sent her ahead of me getting off work to fill out an application and to have her truck looked at for an appraisal. I explained to the sales associate that I was "in the business and I wanted to cut to the chase". Knowing what her credit situation was, her pay off for her trade and the cost of the Escape we left knowing they needed to submit it to Ford credit. Four days later and two calls into the dealership and getting no call backs and two"nobody submitted the deal", she drives a Nissan Rogue. read more

My car was serviced for a tricky problem, and the care i received was outstanding. HIghly recommend asking for Enzo (service rep,) as he has the energy and detemination to help you navigate any complex or easy repairs. read more

So here's the backstory: I bought a 2016 Ford Edge in 2018 at Capitol Ford in San Jose and had a great buying experience there. Subsequently got my oil changed there every 10,000 miles (whenever the "change oil" reminder/indicator would come on) for the next two years. In 2020, I got my oil changed once at Big O Tires while I was there anyway getting new tires. Thereafter I moved to Sonora, CA during the pandemic and got my car serviced at Sonora Ford instead on a regular basis. Towards the end of 2021, I had the complete 100k service done, and all was well with my car. Fast forward to a week ago to 4/29/22. Took my car to the Ford Store in San Leandro for a simple oil change. My car was having NO other problems and was in good working order. Got my vehicle back on Friday night, then the next day, 4/30/22, while I was driving, my car started making a TERRIBLE rattling sound that only got worse. The Ford Store service department was closed over the weekend so I called on Monday and talked to the service manager, Paul. He suggested that I bring the car in for them to look at it, which I did that evening. The next day, I called Paul again to get an update. He said they took a look at the car and determined two things: (1) the rattling noise was coming from the engine, which was badly in need of repair; (2) the car was low on oil. In return, I asked why the car would even be low on oil if they had just changed the oil 3 days prior. He hummed and hawed and didn't have much of an answer. Personally, my theory is that the technician who was doing the oil changed spaced out and forgot to refill the oil; that's why my engine got damaged. Paul told me that if I provided them with documentation of my last 4 oil changes, they would reach out to Ford corporate to see if they could fix my engine (Ford does these kinds of services for free at times; I know this because they did it for a friend's Ford). I did provide him and the vice president, Gus, with my receipts to which they refused to do ANYTHING to fix the problem. Paul told me I hadn't gotten my oil changed often enough even though every 10,000 miles what I was instructed to do when I bought the car and I had been changing the (synthetic) oil each and every time my car's "change oil" reminder/indicator would come on. Furthermore, Paul said I hadn't gotten my oil changed from 2018-2020, which was a lie. I had gotten it done at Capitol Ford, but Paul had only asked for documentation of my last 4 oil changes so that's what I gave him. Then when Paul looked at the CarFax report, he was under the false impression that I had only had the car since 2020. If that were the case, he had all the documentation he needed and asked for. The final outcome was that they didn't do a damn thing to fix my car that they damaged, nor did they do anything whatsoever to provide good customer service or make things right. If the Ford Store actually had effective management, which clearly they do not, they would have apologized first and foremost. They would have been nice and acted like they cared, even if they didn't. And then, even if they weren't going to repair my car, they could have made efforts to retain my business in the service department or gain my business in the sales department. For the last 6 months, I had actually been thinking about buying a new vehicle since my Ford Edge was 6 years old and had over 100k miles on it. My dream car of choice was a Ford F-150, and my second choice was a Ford Ranger. If Paul and Gus had handled my complaint effectively, they would have said something like: "We are really sorry this happened with your car. And even though we won't be able to repair it for you, we can certainly help you with a new vehicle. We'd be happy to discount a new truck for you and give you a good trade-in value for your car. Your business is important to us, and we want to do whatever we can to keep it." But no, that was far from my reality. No wonder this place has such a bad Yelp rating. Final comment: I picked up my rattling car from the Ford Store on Friday evening, 5/6/22, and drove straight to a different non-Ford dealership and got a new car that same night. Because of this terrible experience, I will never own a Ford again. If you guys had handled my situation differently, you could have made WAY more money if I had bought a new car instead of being petty and spiteful and losing my business. Instead, you chose the low road rather than the high road, and you lost a customer for life. Good riddance. read more

Wish it were possible to give 0 stars. Worst customer service. I bought a 62k car from Ford and didn't get a special code I was supposed to receive when I got the car. The sevice department at San Leandro Ford had me come in twice, wasting my time, telling me they would help. The manager refused to help me, saying I need to pay $250 bucks for Ford's mistake. Horrible. Don't go here. read more

This place is a total rip off ! they are horrible service and horrible unfriendly unhelpful people. I purchased my vehicle at this dealership in 2016, so when my transmission went out I took it to them. The service guy called me with a quote of 11,600, (9300 for transmission and 2300) catalytic converter. When I asked what my options were he had no suggestions. The car isn't even worth that! then They charged me $240 to get my car back. read more

Alright so I came here to service my aunt's explorer and at first it was alright. Coming here and pulling up, I was greeted by an amazing person who assisted me almost immediately. Their service advisor though, not the most friendly, not sure why. Maybe he was having a bad day but don't take it out on your customers. Jake, can you muster up enough energy to be somewhat friendly? Is it because I was an Asian younger female? I did notice a different demeanor with other folks. Don't want to play that card to be honest but I call it how I see it. Now after all is said and done, we waited 30 minutes for our vehicle AFTER paying. Apparently they lost the keys? The most disorganized service department I've experienced thus far and believe me you, I know what I'm talking about having worked at a dealership also in the service department. How can you lose the keys???? That's not something someone wants to hear especially after entrusting them with the vehicle. When my aunt returns from Arizona I will advise them to take their vehicle elsewhere because this is completely unacceptable. read more

Scheduled an appointment for a recall item. When I got there they couldn't find my appointment so they hadn't ordered parts. Left the car with them and they said they'd call. Never did. I tried to get information several times and finally got a manager. Learned car wouldn't be ready for another day. When it finally was ready they lost my keys. read more

I bought a 2019 Ford Escape from Sam and company back in April 2021 seemed like a good deal, 13,420 miles on it..So far so good I traveled out of town on vacations a few times and it has held up very well, TY Sam, I will be going into see you guys for the 20,000 mile oil change and checkup Ben read more

This service sucks I went to do a maintenance check and they did, the guy that was helping me name is Enzo & he needs to learn how to communicate and please don't say you guys are busy blah blah blah because that's what y'all excuse is all the time of course. If I didn't call to give me an update he would of never called back , and every time I called he gave me the same answers every time. He charge me 4000 for some just to fix my car and the last thing I know he call me to pick it up after waiting for a month and saying he'll call me back when he receive the parts for my car and it's been a month he never called back . He should atleast fix or take a look at it but no. They probably took something out from my car because my car is worst before i took it to them.While I was waiting on my car like took 2-3 hours just to wait for my car Enzo just kept walking around in front of me never even trying to help me but no he rather helped the lady I over heard she knows his sister or whatever family members of his that she knows. I was like wow is he for real right now ? I was waiting and finally a guy came and helped me I literally late for work that day just waiting on my car . This guy Enzo that type of person dont deserve to work at place like this if he treat people like how he did to me . I will never go back to this place ever . #serviceIsNotGoodAtAll #EnzoNeedToLearnHowToDoBetterAtHisJob It won't let me post until I click on the start which this don't deserve one but it's whatever read more

I did not buy or get services from here however, I called to have my oil change for my F250 for the first time. Its a diesel truck and I explained to them that its my first diesel car and i had no ideas how much an oil change cost. I ask them to give me an Idea or estimate how much that would cost. They refused to give me a price. They wanted me to make an appointment without telling me the price. They transfer my call to someone who could help me but I know for a fact they ignore my call. I called Livermore Ford and they were able to tell me the cost of an oil chance for a diesel truck and I made an appointment right away read more

I needed a new rim and my check engine light was on. I didn't hear from them until 10 days after I dropped the car off. When I called to inquire about what was going on, they shared that my contact "no longer worked for them". I had to pay for ubers for the last ten days. They fixed the reason for the check engine light, but DIDN'T get me a new rim...the reason that I came in to the shop in the first place! While the manager did waive the diagnostic fee for seeing why the check engine light was on, it felt like too little, too late. This shop is not very organized, didn't do the job they were asked to, and struggles with customer service. There were no issues with respect or rudeness, just their capacity to provide even mediocre service. I would recommend going elsewhere if your car needs service. read more

Complete RIP-OFF!!! Like they say, don't go to manufacturer's dealership, they will rip you off. Can't be more true. I had an airbag light that came on random times without no particular reason. I actually bought the car from used car dealership with the light on. They told me to take it Ford because it's under the recall. Well, once at the Ford Dealership, I was told that off the bat I need to commit to $200 fee for them to investigate what is wrong. After explaining to them that I was told by the people I bought the car that it is under the recall and I shouldn't be paying anything, manager got involved, so they ran their diagnostics as complimentary. Well, it came back that there is a code in a system that leads to the passenger seat malfunction regards the airbag light coming which is not covered under the recall. Asking the manager so how much does it cost to fix it, he said he doesn't not know further investigation needs to be done but it can range from $300 to $1000. Okay I was like I can do max $1000 if it fixes the issue. So I ended up paying the $200 because I left the car with them to diagnose the problem. After 3 days, they still did not have a cause for the problem figured out and quote for repairing the problem got even higher, close to $2000. Well, I called the place where I bought the car from and gave them the rundown with Ford. They told me to bring the car back and they will take care of it. The dealer that I bought the car only saw the code that was quoted the cheapest $300 by Ford, not sure where the other codes came from. It's been more than 7-8 months and no airbag light issues. All works perfectly. I also bought a OBD II reader myself and not once have the other codes that Ford gave me, come up on my reader. Anyways, never will I ever go back unless I'll be having a car under warranty etc. The one thing I'm pissed about is that I paid $200 for the Ford to diagnose the issue and a cause for 100% and they did not. Terrible! read more

This place is trash!! Every time I drop my car off, theirs some issue! My vehicle is ALWAYS getting a recall notice on something, I usually take it to the Fremont location but since San Leandro is closer I made the appointment there. Duke who checked in my car let me know that my car would be ready before closing, then said it'll probably be ready before that, and that they will give me call. Hours go by and I get NO PHONE CALL! I had to call them to only find out that they have closed and left me without my car!! Irresponsible and lack of customer service, they should have called me!! This place is careless! I should have known better than to trust them with my car! Now I have to call out for work tomorrow because they failed to call me and I have to go pick it up tomorrow morning! Completely irresponsible of them and now I have to lose out on money because of them! Don't bother going to San Leandro, go to the Fremont location. read more

I had an extensive repair that really was devastating and they took care of me. Billy wears many hats and does his best to accommodate the customer, while being under pressure from such high demands. And Paul is so compassionate. He stepped in and really showed up for me. I appreciate these guys. read more

Thought I would drop a short note on my experience at San Leandro Ford about a week ago, As I was waiting for my ride from the dealership a customer became sick in the waiting room and passed out, it was a very scary situation and family members were crying and we all feared the worst. One of the employees ran over to help, I was very impressed how he helped the person get through the emergency until the fire dept and ambulance arrived, he also assisted the victims wife who was quite emotional and crying. Five stars for compassion and caring for customers, My car repair was so so !! CS read more

I sure hate leaving only one star, but the Ford Store deserves it. :( My friend's new car's radio completely went out, but was still supposedly under warranty. We called beforehand and asked what we ought to do to get this completely unacceptable problem rectified. They said that since there was no tampering with the car done on her part and the car was under warranty, we'd be good to bring it in for a quick look and radio repair. That sure wasn't the case though. We were totally given the runaround when we arrived. We were sent to three different desks before finally finding the correct person to check in with. Once we arrived there, the lady could not have been more rude. She was texting the entire time we were trying to talk to her and tell her about our problem. She refused to check if we were even under warranty, which we knew we were. Then she finally proceeded to tell us that we'd have to schedule an appointment, which she said couldn't be scheduled for another three weeks. That didn't seem right to me, especially since we'd just called and been told that we could come right in and get the radio fixed. Along with the transmission issues we've had from this nearly brand new car, we've become sick of Ford in general and The Ford Store sure is not helping the company's case. We both left fighting tears of frustration from dealing with such unhelpful and rude employees here. Once again, I'm sorry to leave a one star review as it makes me sad, but it's perfectly warranted. We were treated like scum here and it's completely unacceptable. read more

Negligence and Ethical Complaint to the Owner to the Ford Store. My name is Patrick Turner of El Cerrito, Ca. I would like to set up a meeting with you at your convenience. This meeting is to discuss negligence by your staff in regards to lack of customer service relationship and safety of a product. As a customer, I have been taken for granted in terms of how I am treated at your store over the past year. However, I still gave your store a chance at completing services on my 2014 Ford Fusion. I have met with Paul, Doug, Rosana and Tolga. I am more than understanding and have empathy for the service managers recent loss of paternal kinship, however everyday I put my car on the road, rent a car or use uber/Lyft this is costing me monetary value and mental anguish without resolve. This is unethical, and downright negligent in terms of how any customer should be treated by your staff.  Back in April, I brought my car to your store to have an Oil change performed. I paid $100 plus dollars for a service that I previously paid $50 for at two reputable businesses (sears auto service and big O). However after my transmission went out last year, I decided to start paying extra for the care on this car for its longevity. So, I had my car serviced at your store. Then, when it was time to return for another service, there were no immediate appointments available. So I decided to return to big o tires on Sept 9th, 2019. I was then, immediately informed that my oil pan had been stripped by the previous person who most likely performed the service. The store was courteous enough to put the oil pan back, add oil back to my car and swap out the filter to allow me to drive to your store.  With caution I drove my car to your store in San Leandro ( I stay in El Cerrito). I first met with Paul, who directed me to Doug. This is when, I experienced the most disrespectful and demoralizing encounter that I have ever witnessed in my own eyes. His attempts to discredit the consumer, speak down on a customer, chastise, and to walk away from me on the show room floor without explanation and no return is down right disrespectful. No person, human should be treated as such, especially after spending thousands and giving your store money that they did not deserve in the long run. I waited on the showroom floor, quietly for Doug to return for 15 minutes. I then researched your website for Manager information and witnessed Rosana walking by. She was courteous enough to provide me with her time to sit down and explain this matter and lack of customer service from Doug. She advised me that she would later call me, in which she did at 3pm on 9/9 to give me a quote for an additional $800 plus for parts and labor in which your store representative damaged., I instructed her to continnue the dispute with the service manager on thurs when they returned. She called 9/13 at 6pm to inform me of the loss of your service managers's father via voicemail and that I should continue waiting. I have called three times and left a voicemail. At this point I am left, confused, upset and I have a clear cut understanding that as a consumer I don't matter regardless of how patient and respectful I have been. Tolga has neglected to take responsibility, has not returned calls after promising to investigate this issue.  I respectfully demand and expect a response from the Owner immediately. I am willing to meet any time you are available. Thank you for your time in advance. I can be reached via email address and you have my number. read more

We bought a 2022 Mach E from the San Leandro Ford dealership about two weeks ago. We found the car online and worked closely with Viva Velez, the internet manager, to buy the car. Viva was amazing! She was knowledgeable about the car, friendly, professional and efficient. The finance manger was great as well! We couldn't ask for more! read more

Second time getting shafted and I'm done. Went and bought two packages of FORD O-rings to seal up my diesel truck fuel lines and paid $125.00 for them. Went home, typed part numbers into computer, and found the same thing could be bought for $25.00 - Ford branded, same part number. SHAFTED. Got a refund and had to work to avoid popping off on the poor guy behind the counter who was only doing his job. He didn't seem surprised that I'd returned. SHAME ON YOU FOR GOUGING, SLF! Had previously taken a work van with melted wiring harness and was told yes by first two service people and was then quoted an astronomical price by the managing guy that contradicted the service writer's verbal estimate. They didn't want the work, which is fine, but the route taken was rude and offensive for no reason. If you too have a problem with this dealership, give Fremont Ford a try. They fixed that van and were polite and effective. I regret not going to them first this last time too. CAVEAT EMPTOR HERE read more

When we got there customers service was so bad when we step foot in there they gave us dirty looks and when we ask for the price it was so high and the car ac didn't work so we asked him about it he scream at us saying it second hand car and told us if u want new one and also when we tried to take a picture of the paper and he crumbled it up and threw it at my sister and said wasted of his time and also he was being really racist because we were Asian and he told us to never come back again and were now going to sue them for harassment i don't recommend you going there I don't want anyone to feel how i feel so I don't recommend it read more

When I have a choice, I know better than to bring any of my vehicles to the Ford Store for any service. In the case of the airbag recall, I didn't have an option. Upon picking up my car after the recall service was complete, everything from the center console was thrown on the back seat and there was a big, dirty footprint on the rear floor mat. A few days later, as we were cleaning the car, we discovered that the center console was not put back together properly (screw missing, not clipped back in). One of the passenger side panels is loose. There is a broken piece from somewhere laying on the floor. Terrible service. My car is in worse shape than when it was brought in for the mandatory recall. read more

Willie Pate has been our service writer ever since we started using The Ford Store to maintain our fleet. He consistently provides us with excellent customer service and keeps us informed every step of the way while our vehicles at the dealership. We know at times it can be difficult to meet promised turn around times but Willie always does his best to get our our vehicles back to us in a timely matter. Thanks Willie, Bob Calderon City of Union City read more

I have purchased both my vehicles from San Leandro Ford. They are also the ones to service them. Lately, the customer service has been terrible. I have been trying to schedule an appointment for some recalls and a oil change and I can not even get any body to answer the phone. When I finally managed to get someone on the other line, they placed me on hold for 20-30 min and then hung up on me. I then called back and the service department lady told me to hold again to which I replied "no, you have already placed me on hold for 30 minutes and hung up on me". Instead of admitting, she went on to say that she has not put a single person on hold for that long. Great. I'm in the service industry too and I know better than to argue with a customer. I used to recommend people come here but I'll be seeking out other options. read more

Had to have a repair on the drive door cost a lot but did get it back the next day. Was sad for paying so much and the could not even wash the car Thank you Gus for responding to my message I would recommend your store to my friends as for cleaning my car I will contact you next week. I just thought It was something that was done automatically read more

I dropped my Car Sunday evening ( a week ago) to be worked on first thing Monday. I had a list of about 6 small warranty issues ( one was a recall and parts were in stock!) and the 20k Service to do. Communication was good all week from Billy with daily updates, but come Friday only 2 items were looked into and nothing had been done to the car. I repeat NOTHING! They had not ordered parts and when they attempted to order today the site was down, and they will need the car for another week! When asked why parts were not ordered on Monday there was no answer. I asked to have a manager call with an explanation but no call thus far. I love my truck and was considering buying another next year, but if this is how customers are treated you lost my business. Trying another dealership, we'll see how it stacks up and if it doesn't then Ford no more... :( Update: after speaking with the owner, Gus, they got things underway, I was mistaken and apparently the recall items were fixed on the first drop off, they did authorize pre-ordering parts which was nice. 3 weeks later parts came in, they provided a loaner and it was fixed within 3 days. However, when I picked up the car 2 problems will still present and 1 new one. I've tried calling for a week and no return call. (I wish Yelp used emojis). read more

I've shelled out thousands at different shops, trying to find the issue with my hybrid. Ford service was able to figure it out right away. Gile was very kind, timely, informative, and flexible. I appreciate how attentive he was during my vehicles intake and throughout its service. read more

I have had 4 cars that I bought from the Ford store in San Leandro . Each one was serviced by them . My last was is a Ford Escape 2915 I'm very happy with it .. But the Service at the San Leandro Store is the worst I've ever had . Just today I had to go back and pick up my paper work cause on Saturday the 8 of February when I had my service done they said that they would Email it to me . But never received it . ... and I also ask them to rotate my tires but the Check in person forgot to right it down so it wasn't done.. Sad to say that I will take my car to a Certified Macanacitic . That is not the Ford store... Very Disappointed with them .. read more

ford san leandro was trying to charge us 4400 to replace a water pump a part that is less than 200.00 and told us labor would be about 15 hours at 235 a hour. who in the hell at this time has 4400 to give them. they don't even offer a courtesy vehicle. don't use for san leandro hell the tech told us he would not be able to afford that price either. read more

Great service and staff. I've been bringing my car here for years now and always had really nice technicians help me out. Keep up the great work, guys! read more

I'm usually not inspired to write a review about anything other than food.... however, the service we received from the people we worked with at this Ford dealership were really top notch. Let me start off by saying the internet price (on truecar.com) for the non-ford car was very competitive. Enough for us for us to seriously consider flying from San Diego to buy and drive the car back down. Now, this requires a great deal of trust of not only strangers, but, no disrespect, from individuals who will profit off us coming up and (the cynic in me feared...) having us feel stuck once we got up there had we not purchased the car. My husband worked with Ming by phone and email prior to arriving to dealership. Ming took the time to facetime my husband to give us a live glimpse of the car and also gave us his word that he'd fully inspect the interior and exterior of the car to disclose the overall condition of the car before we got there. Ming was patient and tolerant of our anxiety and trepidation of us relying on his word. Not once did we feel pressured and we were reassured when Ming agreed to confirm that our deposit was fully refundable by putting it in writing. Although we chose to take a Lyft from the airport, the dealership offered to pick us up from the BART station which was a nice touch. Ming met us immediately upon our arrival and upon examination of the car, Ming was true to his word and not only very accurately described the car but pointed out the few areas that had some very minor damage once we got there. Despite being a non-ford car, Ming knew several of the features of the car and was quick to find the answers to our questions that required a bit more research. Finally, the car had been washed beautifully but the interior wasn't the cleanest (we were being very picky) and Ming offered to have it detailed once again. Ming and his manager (can't remember his name but he was friendly and very helpful as well with no sales pressure) explained the process of our purchase very clearly, we couldn't have been happier. And finally, Tomasz in finance was very efficient and detailed with the final financing/ purchasing part of the process. We were very pleased with this team and were thrilled this gamble proved worth the risk and cost of flying up there for this purchase. I'd highly recommend working with this team if they have a vehicle you're interested in. read more