I was looking to pre-order a vehicle and sent a request that clearly stated "looking for this at MSRP". I was contacted by Viva Velez who quickly reached out and said it was a $500 deposit, and then wait for the vehicle to be delivered. No games. When I arrived at the dealership to do this I was informed that there is a $15,000 markup. I would not have wasted my time driving over if I was aware of this. She brought over the sales manager Jim Nguyen and read the lead out loud, word for word, looking for this vehicle at MSRP. No one offered anything but apologies and excuses. If you are looking to pre-order a vehicle, go to any other dealership in the bay. At least the other 20 I reached out to were very upfront and clear about their process and costs. I did not find my MSRP vehicle, but I did find one that was $10,000 less than them, right down the road. Don't waste your time with Viva and San Leandro Ford, unless a bad deal and an apology is what you are in the market for. read more

Great service, helpful knowledgable pros that make you feel great. Honesty and respect best two words to use to describe The Ford Store in SL. read more

My car has a flat tire and I paid for wheel and tires and now they don't want to cover that cause was on bolt in the tire what ridiculous are services here Avoid this place read more

The Ford Store - Car Dealers Near Me - San Leandro, California

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My Ford F250 was vandalized by some unknown individual who poured gasoline into my gas tank, which compromised the engine and fuel system. I was devastated. I received great service at the Ford store in San Leandro. Their service department was very responsive and informative. However, I have to give 5 STARS to Ulises Galvez, who is their top notch sales representative. He and his managers were very kind and proposed several options for me to consider. I decided to purchase a 2018 FORD 350 Lariat/Long Bed. It was the perfect vehicle to transition into, and it has every feature I could possibly dream of. ITS PERFECT!! My sincere thanks to Ulises and the managers, who made all of this possible. For those who are looking for a great Ford please check them out. Not only will you receive 5 STAR service, but you will be surrounded with great people, and they also have a great inventory. My Dream Team. They are the only FORD DEALERSHIP that I will work with. THANK YOU SO MUCH "DREAM TEAM"!! read more

The Ford Store - 2018 FORD 350 Lariat Super Duty!! - Car Dealers Near Me - San Leandro, California

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They lied about rotating my tires, upon which I had to go back and call them out on. Also did not reset my oil change indicator. After refunding me the tire rotation fee I paid, Paul let me know they were unable to rotate them due to the tire measurements indicating it would be time to replace the tires and unsafe to rotate. Gee, that would have been very helpful information to have BEFORE I was originally given my car and assured by service member Roberto that the car passed with flying colors on all points of the multipoint inspection. Also, they were originally not even going to hand me the actual results of the MPI, claiming "it would be emailed later". It took me coming in and making these complaints to actually receive the results of the main service I took the car in for. To top it all off, a scratch appeared on my bumper that that the dealership denies being responsible for, citing "it looks old" even though I was able to rub off some of the outer paint shavings with my fingers, indicating this had literally just happened. Was told "they would review security footage" and get back to me. Horrible experience, dishonest, and given the tire situation a safety hazard for me and others on the road due to the lie of service and false information. read more

DO NOT GO HERE!!! A simple brake job took them exactly one month! We got NO updates and couldn't talk to anyone there. We tried on five different occasions. The customer care guy, Robert, was never available. Instead he just texted the next day. $1,474 for a brake job that took a month. NEVER AGAIN, BUYER BEWARE. read more

Paul the service manager is the absolute worst. Rude and unprofessional on all levels. I had a recall on the car and called to schedule, he told me to come in and they'll take care of it. I took some time off of work to drop the car off and had someone follow me there so I could get a ride home. And then Paul says they can't service my vehicle because his database doesn't show the recall. He supposedly found it when he told me to come in though. Tried to tell me that he could perform the fixes at a charge, but that his dealership wouldn't get paid if it wasn't in his magical database. I'm supposed to pay for recall work!? The service members in the office area were absolutely vulgar on top of it. "Tell him to take it up the a*& bro!!" and "Spread your cheeks man because you're gonna need it!" On top of that, mask compliance was still in effect with the county and only one person was masked. Inconsiderate regarding Covid when people have young babies at home that they're trying to keep safe. I drove to another dealership and all was fixed. COMPLETE WASTE OF TIME AND TRASH HERE. read more

San Leandro Ford service plan and service are a complete rip off! I purchased a service plan with my new truck from San Leandro Ford and took my vehicle in twice a year for maintenance using my plan. On several occasions items that were checked off their checklist of items serviced were not actually done. The very first item on the checklist is "filled windshield wiper fluid". Each and every time the fluid was not filled. The last time it was bone dry which I knew before hand and wanted to see if they noticed and of course they did not even though it was the very first item in the checklist. You can only imagine what else was not completed from their list of maintenance items that I paid for were not serviced such as oil change and filter, other fluids, etc. Rotation of tires, I marked my tire knowing which side it came from and as expected when I picked up my vehicle that tire was in the exact same position. I prepaid for my maintenance so it wasn't like these were free. Also, the entire time over the years of service I am told that I have X amount of services left in my plan. I was assured multiple times I "will get what I paid for". I recently went in for scheduled service with the expectation that I had 2 services remaining just to show up in the morning to be told that I did have 2 left but my plan had expired! How does something you paid for expire??? I have low mileage in my vehicle and of course it was due for 50,000 service and I was also told at my last service that they will be doing my brakes at my next service as part of my plan. Now I am left without 2 major maintenance items that I was assured were covered. I was told I can still have my truck worked on but is going to cost me so I took back my keys and drove off and away from this scam of a dealership. I am not the only one that has had these same issues! Do not buy or service your vehicle at San Leandro Ford. read more

If I could give these people a below 1 star I would took car 9 times to get it fixed right there wanna be techs arw not even close to techs I'm a 49 year old women and know more then them..at all costs don't go here if you got to go to ford go tp fremont or oakland my car was on its way to a 2nd engine at 47k they put a bad block I'm the wanna be techs put my cooling system on wrong bolts loose wires crossed they lied and said they did a test for engine come find out through ford motor company they did not to avoid replacing my engine my suspension fell apart due to there negligence after putting my first engine in these techs are clowns if I could give negative star I would do not go here at all costs they have no idea what there doing. read more

Dear Ford Store San Leandro After buying several F150's there After having many Ford's services completed there for the past 20+years It is time to move on Quick in and out services? No problem Any other issues? Forget it. Brought in my F150 for Sync issues, which was under warranty. Took a couple day's (I get it, very busy) and all fixed Brought in a Mustang with transmission issues (still under factory warranty) and was told it would take a week. After the "service person" finally called me back after many voicemails many times... it took 2 weeks. All this without HONEST communications. I do understand it takes time to ship the parts needed for a job. I really do. Just let me know honestly what the delay is. Lastly, I dropped off an ST for a recall yesterday. No one was at any of the service desks, so I was motioned to someone else who was in his cubicle. After being told he doesn't do "used vehicle service" anymore, only NEW (sorry to have bothered you), he took our information and the car. Today you ask? Maybe, because it was around lunch time, I waited for 40 minutes for my car to be brought out of the service area. IF you are all about fleet sales and service only, again... I get it. Communication and follow through are a beautiful thing. Unfortunately, SL Ford Store dropped the ball. read more

Today, Friday February 24th, I had an amazing experience with Dalia. She is so driven, kind, resourceful and knowledgeable. Easy going, and understanding. She really made me feel as though she cared about my personal situation rather than just trying to sell the car and I really value that in customer service because it makes me want to come back and tell others about this her and this location, I know that she will continue to be the charismatic person that she is in this field because you have trained her well!! Thank you San Leandro ford ! read more

I originally was very impressed with the pricing and ease of transaction with little knowledge of the hassle that would follow. I purchased my vehicle from out of state. I was never informed that I would not receive temp license plates. I proceed to try to register my vehicle and my financing company never received my title. I purchased my vehicle on 12/14 and still am unable to drive my car due to lack of paper work being processed in a timely. I highly suggest if you are buying from out of state you look somewhere else. read more

Service department is not a place to take your vehicle. Time means nothing to them. I made an appointment to pick up my car for a recall and oil change and they never showed up. So I called them and they said there was no appointment but I had an appointment reminder on my email and also on a text. So whats up with that. So they said do you want it done today I said yes. They said they will be there in a few minutes. and they were and was told it only takes a couple of hours. They did not even do the recall and the oil change and kept calling them to see if my Bronco was on its way. Finally I talked to Paul and he said that it will be done tomorrow and I will call you at 8:00 and have it to your house. Bad, this is the next day and my car is not delivered yet. Still waiting the next day. Bad Service Dept. Nobody answers the phone when they connect you to the Service dept. They never do what they say they are going to do. Bad customer service. Go some place else. They promise and promise and do nothing. read more

For services alone, this place was horrendous. Short version, I came for service, had bad communication, wasted/costed me more time and money to not receive the service I was told I would get. Management and Billy weren't apologetic that they wasted my time, and it was just a mess. Receptionist and sales people were nice. Long story: Came in at 1130am to do an air tire valve replacement and oil change. I talked to Billy to discuss the store credit that I had, and I wanted to use it on both. He was nice and stated everything will be done around 3-4 hours and he'll give me a call to tell me the cost of air tire valve replacement. 4pm comes by, and there is no call to which I call at 5pm. I was then told Billy was no longer there. I ended up talking to the manager, and he said it won't be done until 9am the next day and I also have an air valve problem. I said "oh I brought it in for that reason, but I live in san francisco, can I just get my car and I'll do the air valve another time." He said sure so I came, and when I got there he said I couldn't get it because it was left in the garage tireless. He then told me everything will be taken care of and told me I had to get a rental by driving to Oakland Airport and using my card (I'd be reimbursed by them). Next day comes Billy calls at 830am but I miss the call, and in the voicemail, he says it won't be done until the next day because they need parts. I called back and talked to the manager, and he told me I had to talk to Billy (weird since he told me everything would be taken care of). After 5 calls, I get to Billy, and he says 'yeah they cant fix it until the next day for the part'(why I have to leave it overnight then...) but I asked if I was able to keep the rental for another day if it won't be done. This is where he tells me to talk to the manager, and manager tells me to talk to Billy. This goes on through 10 phone calls of not reaching anybody with besides reception. In the end I went back and forth over the bring, had to drive to get a rental, and call multiple times to find out car status. In the end I didn't get the valve fixed which is the only reason why I went to the dealership. read more

After reading the reviews, I'm not surprised why my mom has received the service she did. Although, I actually don't need to read the reviews as I once had a Ford and the San Leandro Ford Dealership is honestly the reason why I don't drive one anymore. My mom and dad have purchased Fords from this location for as long as I can remember and was the reason I took a chance on Ford. They probably purchased at least six cars from them. However, I think she has finally witnessed what I have told her. Her Ford is 12 years old but only has 54,000 miles on it AND she paid extra for the 60,000 mile warranty. She drives short distances only. A few months ago, it started leaking oil and her brake lights would turn on, along with a beeping sound, randomly. She took it into the Ford Service Dept and was told she needed new brake pads and an oil change. $1500 later she came home only to have the same problems persist. She took it back but was told they didn't have availability to look at the car. My mom is a senior citizen and in the past my dad would take care of this. He now has dementia so my mom has been trying to do this on her own. She asked me to help so I called and spoke with Ray. He seemed like he cared and I was really hopeful he would help my mom get this sorted out. My mom brought the car in and met with Ray who then had Billie help her. By the end of the day, Billie called my mom and told her that her car has 5-6 different leaks and it would cost at least $5,000 to fix. My mom was crushed. I called and spoke with Billie and he couldn't explain why this wasn't caught the first time and why she paid $1500 that she really didn't need to and now she is being asked to pay $5k. He said he wasn't the one that serviced the car the first time so he couldn't say. I was so upset at this point, I stated that no one wants to take responsibility here, they took advantage of a female senior citizen, and a car with obvious low mileage and wear and tear should not be experiencing these types of problems. He said the reason is because the "car is old". If that's the actual reason, it doesn't speak well for Fords. I can't believe how morally bankrupt this location is that they can treat customers, especially long time customers and seniors, in this manner. If anyone can recommend a reputable place that actually cares and can help my mom, please let me know. I'll be searching as well. NOTE: A week has gone by and no follow-up even after I called back per Rosana's response. read more

I took my Mustang there recall for the steering wheel bag and one of the technicians decided to steal my tornado off my intake manifold back in 2018. I been doing service to the vehicle myself ever since. read more

Looked into a car there today and it was one of the worst experience I've been had in the car buying process. Pushy. Unwilling to listen when I said I needed more time. They took the keys to my car with the promise of giving me a trade in valuation but would not return my keys until after trying to push me to buy a car well out of my price range. I had asked for my keys twice and repeatedly told them I was not going to buy a car today. I will never buy a Ford after this experience. Felt like I was being held hostage. Please please please don't go here. read more

This review is for Joe F. who helped me look at cars when I was there and was very knowledgeable when I asked my many questions. I didn't end up buying the car I want, but that's no fault of Joe F. and I'd absolutely recommend going to him if you're looking at purchasing a car at this location! read more

Brought my Ford in for a $265 check-up and they didn't even have the decency to fill up my tires. They suggested an expensive repair though ($5000 parts and labor) for a job concerning the (suspected) fly-wheel problem, a fly-wheel retails for ($58 - $1000) and perhaps would take an hour or two of focused labor. Basically suggesting an entirely new transmission for a problem that is with the idle and has nothing to do with changing gears. I'm not too educated on cars so i could be wrong, but I will be taking my business elsewhere. Charging $265 for a check-up which resulted in a "suspected" problem, without at least filling the air pressure as well is low-class and certainly not appreciated. They seemed to have nice cars out for sale though read more

I've had bad car buying experiences before.. pushy condescending car sales people, waiting for hours, and finance specialists trying to get you to buy every single add on.. but worry not co-yelpers, you will not find a single one of the above here at The Ford Store in San Leandro! We came for the first time a few months ago. my cousin had an appointment with Jasmine and she showed us the different cars she was eyeing and helped my cousin place an order for the one she ended up choosing. Fast forward to a few months later... the car came earlier than estimated. Jasmine met with us again, had everything ready. She was very warm, friendly, and knowledgeable. It felt more like you were hanging out and buying a car from a friend. She also brought crayons and color sheets for my son when we had to wait for a bit. Last part was signing of the papers with Ron! Very cool and helpful. We didn't feel like he was trying to tack on everything he could. He explained all the different warranty and Gap insurance options and helped us figure out what worked best for us. All in all.. great experience! read more

I took them a service job that they apparently didn't want. Melted wiring harness in my van, which I agree is a stinker of a job and not all that easy to deal with. Price and time required as quoted here turned out to be so obviously out of line that I shopped the repair with 2 other dealers, which is challenging to do when your vehicle is dead and hard to transport around. Got the work done at the adjacent Ford dealership that's located south of this place on 880. The charged 1/3 the price and did it in half the time. I live one exit away from SL Ford, and have gone in occasionally over the last 20 years and have NEVER come out of there with a good feeling. Buyer Beware. read more

Service is really bad. Prices are crazy high. You can tell the service folks are trying to sell you things you absolutely don't need. After getting my truck serviced they never called me to let me know it was ready. I'll try Livermore next time. Will not be returning to this location. read more

This dealership is GREAT! I actually had FUN buying my new Ford Lightning. The sales and finance people took good care of me! They went out of their way to make things work for me. Highly recommended! read more

I took my Ford Edge on Monday to check my pedal break issue which is soft or mushy pedal. I book an appointment for diagnostics. We haven't received any update for 3 days and we left so many messages to the person who write the work order or the service manager. Today we went there to get my car back which they haven't done anything on it. It shows poor service and didn't even explain what the cause of the delay. We will not go to this location anymore !!! 3 days no explanation! read more

I keep giving this place chance after chance and I'm extremely disappointed with the service department again. My most recent appointment was a waste of my time. The parts weren't ordered by my appointment date and I wasted 3 hours waiting for nothing. The manager called and offered to correct this by offering a vehicle pick up for today and I never got contacted about it. Im a working single mom and i've been rearranging my scheduled and putting off an oil change to get this fixed first and I keep having My time wasted which sucks because I'm spread thin enough as it is. This location is the most convenient being a closest to me but if I need to drive to get better service then I guess I have no choice. read more

**EMPLOYEES DO NOT PRACTICE OR ENFORCE COVID SAFETY GUIDELINES** What an absolute irritating experience I've had with this store. I made an appointment months ago to come in on Tuesday, 11/3 to have a recall service done - something about the lock latches or what have you. Ok cool. I come in, wait around for 10 minutes because no one here is very helpful, lots of people made eye contact with me and kept on... didn't ask how they could help me or anything. Whatever. Anyway, when I eventually find where I'm supposed to be, I go through the paperwork, leave my car with them and then come by to pick it up ~ 6 hours later. TWO DAYS LATER (11/5, because I did not drive at all the next day) I realize that my front and rear driver's side power windows are no longer working properly. I call and speak to the manager, Paul, who tells me to come back in to have it looked at and corrected. Here's where my real issue lies - you'd think that after THEY messed up, there would be a sense of urgency and priority into getting this resolved since again, this is their fault. Instead, they carry on as if it's just another service and are painfully unapologetic about the fact that THEY MORE THAN LIKELY INCORRECTLY COMPLETED A SERVICE ON MY VEHICLE THAT CAUSED A MALFUNCTION. They're treating it as if maybe this is just something on my car that's worn out... literally 2 days later after, when everything was working fine beforehand?? I think not. I'm not stupid. I don't live in the area so to say this is an inconvenience is an understatement. I refuse to spend another $40 on ride shares because I have to leave my car here when I shouldn't have to in the first place. I understand being busy, but it'd be nice if they could offer an alternative to ease the blow like maybe a rental? Or offering to make an appointment for me to come back in so the wait time wouldn't be as long. I say all this to say that this store and is awful. Next time my car needs any kind of service I'll just skip to the next town in hopes that the experience will be better. And that my car won't come back to me more broken than when I brought it in. read more

Sam is the man, great experience with these guys when my car was totaled. Happy I found them because I left with a vehicle that I love, turned a really bad time into something positive for me. Thanks again Sam !!! read more

SCAMMERS!! DO NOT COME HERE. Please do yourself a favor and listen to the reviews. I wish i would've checked yelp before bringing my car in for service. They do not work on your car. They charge you for unnecessary parts. And keep bringing you back to keep charging you. Not to mention i bought my ford fiesta "BRAND NEW" from this dealer and now am being told there was an after market part they installed in the car. HOW?!! I bought the car new from their dealership. This place is an absolute joke and I'm not sure how this business is still running. read more

Service and Parts are amazing. My last service was well taken care of as well. Today came for for another issue. I lost a key and went to Parts where Chris helped me and he was super cool, understanding, and assuring. Ford staff has been nice to work with since I got my ST Explorer. Drove 3 different SUVs brand in the last 2 years but Ford is one for sure will be kept for a while. Love Fords now. Waiting for their Electric truck! read more

Ford has chosen to not post my review on their site. I guess a bad review isn't what they're looking for. (See picture) The best part of my experience was making an appointment. I got one within two days. From then on, it went downhill. I arrived and had to wait 30 minutes to get checked in. I was there for routine oil change, 60k service and recall. I left it on a Tuesday morning. I was told it would take two days. Two days later, I received no call, no update. I called to make sure it would be ready, but got sent to voicemail multiple times. By the fourth time I called, I was told it wouldn't be ready until the following Monday. Two hours later, the service manager calls me to inform me that the vehicle would be ready Monday. I stated I needed the car back Monday as it's my wife's car and she needs it to go to work on Tuesday. The following Monday around 10am I called just to verify how work was going and got sent to voicemail so I left a message. I called again at 11am and left another voicemail. 1pm I called and again, straight to voicemail. 3pm I call again and finally an answer to be told it'll be ready by the end of the day but the recall wasn't performed because a part needed to be ordered so I could pick up the car and they will call me when the part comes in to perform the recall. I have my wife drive me to pick it up and when I arrive, I pay for the 60k service and oil change. I am told the car will be taken out from the shop and ready for me to take. I go out and the car isn't there. I wait a few minutes and my vehicle isn't coming out. I then go to the guy who brings cars out and ask him if my car is coming out. He looks at the paperwork and goes to get the key and he can't find it. He proceeds to go talk to my service representative and they both have a weird look on their face. 10-15 goes by and they both come out and let me know that the mechanic locked the keys in his tool box and has left for the day. So I'm there with a receipt which I paid over $800 for work and no vehicle which I need the next day. The service representative proceeds to Apologize and says that I can go pick up the vehicle the following morning at 7am. I told my wife needs the car to go to work in the morning which is why I was there getting it that day. After apologizing again, she says she can give me a 10% discount and it can be applied the following day when I pick up the car since it's late. I ask for a loaner car if they have one since they left me with no car. After looking, the service rep comes back telling me they can loan a car to me and to bring it the next day when I pick up my vehicle. Once return the following day with the loaner car, I am told to go to the cashier to return the Keys to the loaner. I go and tell the cashier that I am returning the loaner car that I was given since the mechanic locked my keys in his tool box. I also tell her that I need to get the 10% off from my bill that was promised. She has a weird look on her face and tells me that she will have my car brought out and that my service representative will be out to speak to me. The service representative comes out and tells me that she did the walk through on the loaner and that my car is outside with the keys in it. I felt rushed. I tell her that I still need to get the 10% returned on my bill. She responds by telling me that she spoke to the service manager and that they can give me a free oil change because of what I had to go through. So I asked again about the 10% she promised me and she said that the oil change is what she can do. So I'm not getting anything returned. I go to get my car and the windows are down and the car is locked. I look inside and no keys. Nothing. I go back and tell her that the keys aren't inside. She tells me they are in the cup holder. I tell her There are no keys in there, I checked. She talks to the guy who brought the car out and he put the keys in her desk. Not in the car. So at the end of the day I go through all that and get offered a free oil change which my vehicle is under warranty and I have the cardiac service and I get free oil changes. With that experience, why would I want to go back there. read more

The Ford Store - Car Dealers Near Me - San Leandro, California

Thanks Paul at the Ford store. Marina Good repair. Fast work favorite place to bring my car always

Our experience at the San Leandro Ford Store was simply the best. After my first online contact with Jazmine she was amazingly prompt and responsive regarding a couple of questions I had inquired about regarding the used vehicle, a 2014 KIA Soul we were interested in before we drove up from Santa Cruz to see it. She texted me a couple of quick videos even! She met us for our scheduled appointment which went smoothly and we decided to buy the KIA. Our time in the business office with Ron was also low pressure...no hard sell from either one of these nice considerate people. Both Jazmine Adkins and Ron Delapaz were very pleasant, professional and delightful. We had a great experience San Leandro Ford Store. read more

I'm called to see if they had any 2022 Mach E's. They told me that 4. When I got there they told me they did not have any and that they only have 2023's. Looks like it was a scheme to get me there and try to sell me a 2023. I left in disgust and went to another dealer and purchased a car that Same night. I can't deal with Ford Store due to dishonest sales Associates. read more

the ford store in san leandro is trash! the place is outdated just like management. they take advantage of you, sell you and push you to get what you dont need or desire. customer service is non-existent. the management is disrespectful and pushy. never will buy a car at that store. end up buying a car at walnut creek ford! thank you to walnut creek ford for outstanding service and deal! read more

I got a free $300 "detail" from ford store in San Leandro, the one on marina Blvd. That's because last time I took my car in for an oil change wiper blades changed which I didn't pay cause I got an extended warranty that covers it. And I also needed my active exhaust checked cause is not working properly.... anyways, I left my car there the whole day and they only checked the active exhaust and that's it. The thing that really angered me was that I kept calling them to get an update on my car since they had not called and nobody was picking up. Anyways they are very incompetent, as you can tell from their "detail" job. I showed the manager and he said I could bring it back again for another "free" detail. Which I really don't want to do. I have to wake up an hour early so I can take my car before work and take an extra 30 mins of lunch to pick it up. But is not really worth it, save your time and energy. DONT COME HERE!! I also ordered a spare tire kit before from them and it took almost 3 months to come in. That was before covid. read more

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I came to the ford marina on 12-07-2022 at 11:00am-3:35pm for a transmission flush UPDATE: basically you have to speak to the right person, and I forgot who that person was that was willing and did help me with the situation name is but I do appreciate him for helping me but again speak to the right person who is willing to help because everyone else that work there attitude is off and most don't have any knowledge as to what's going on nor are willing to atleast try and fix the problem that they have caused but that wasn't the situation in my case. read more

This is so ridiculous!!! I had the maintenance plan and brought my vehicle to service every time ... I asked at every 25000 increments to check the transmission and or change the oil :.. they asked if I tow anything I said no.... They said you don't need it ... came to 100500 miles and the transmission took a dump and when I brought it to Ford they said us was due to no service one the transmission...wow so sad they work like this.... I do now recommend buying or taking your vehicles to this place at all!!!! BEWARE!!!!! read more

Billy Severs did not properly diagnose a vehicle that was brought to him. He simply took it for a test drive, put it on a lift and listened to a noise. With no further investigation, he determined that the remedy was a $3400+ repair. When he was asked to show the diagnostics to back up his estimate, he provided a summary that clearly proves he did nothing but drive the vehicle and hoist it up to listen to it. No actual diagnostic was done... That's quite an expensive "guess-timate" Billy!! I do not have faith in this dealership and question their integrity. People come to the Ford dealership expecting quality service that they can trust and rely on. Billy didn't even know if this expensive remedy was really the right solution. Side note, there is a review on cars.com about Billy Severs being amazing and giving great advice.... Please note the person that wrote that review was in fact, William Severs... Hmmm.. of course Billy Severs thinks that way about himself! Arrogant much? Beware!! Take your vehicle to a locally owned shop instead, where it's more likely you will deal with an honest person. read more

If I could select 0 stars I would " Warning these people will rip you off" they will do half as shit so that your car can have more problems and have you go over and spend more money. They gas light you trick you and make your problems worst. read more

Worked with Mike Aziz to get a new car for my expanding family. He did an incredible job getting us a price we could afford on the car we wanted. I couldn't be happier. Thanks Mike! read more

The Ford Store - Car Dealers Near Me - San Leandro, California