I used to love MOR, bought lots of furniture from them…read more Last year purchased a $2000 couch that the fabric faded in the first year, still under warranty. Their service team came out and ordered a "courtesy part replacement" that never came after months of back and forth with their service department. They're telling us now it's normal "wear and tear" and we're basically out of luck, as they don't see interested in making it right. I'll never purchase furniture here again, as no decent couch should fade in less than one year.

Came here since me and my partner are looking for all new furniture. JASON gave exceptional…read morecustomer service, greeting us and explaining to us how the pricing points work. He was the perfect balance of checking in to make sure we were doing good and asking us if we had any questions and also letting us peruse in peace. Before we left, he did give us this card with his number and name, also offering us if we wanted refreshments on the way out. He was very professional and we do have a few more places we wanted to check out before making a decision. If we do come back we will be sure to give Jason a call!!! :-) thank you! He also deserves a raise, it's hard to come by exceptional customer service like his!

Jerry was a great help! He greeted us right when we walked in, helped us with selecting a mattress,…read moreprovided some option that worked for us. Financing was a breeze. We got a great mattress for a good price. Easy and pain free!

Our rep was super helpful- offered really sound advice and perspective and we left with everything…read morewe needed and some with some great deals to boot! We LOVE our mattress. We ended up with the new purple mattress. It's absolutely perfect. Love the grid technology and the brick pillows are amazing as well. No more headaches from my pillow. It's been 2-3 weeks and we still love it all.

Sales people are not paid on commission, so they honestly evaluate how you sleep before…read morerecommending a mattress. The one I bought is fabulous. I got the classic plush in Queen-14 inches. I still wanted more plush and they sent me a free topper to soften it more. So it's plush but with support and I don't sweat with the topper. I also bought pillows that I thought were a bit too thick. They sent me different inserts to try (again at no cost) and I ended up putting the original ones back as things got "broken in". Overall it has been the best mattress purchase and experience I have ever had with a mattress company. It seems like they really care. Also, the delivery was seamless and on time.

Danielle was low key but forthright in giving us the information we needed in making a decision. No…read morepressure at all. Efficient in completing the sale process. No negatives. We knew what we wanted when we arrived. Other choices were clearly available. She factored in available discounts without our asking.

Joseph bond at crate and barrel utc is the best person I've ever worked with. He's so helpful when…read moreit comes to design , placement , product, everything ! I can't even describe how much he made designing the living room an enjoyable and easy experience. He know's what's he's talking about more than anyone I have came across and I never been so happy and confident to buy furniture. Thank you a million times Joseph !

If you are into kitchen appliances, tools, and gadgets like I am, Crate & Barrel is the place for…read moreyou. They have everything from toasters to measuring cups. They carry mostly high-quality brands, but they're a bit pricey. This location at UTC is HUGE and spacious. You can spend hours in there looking for stuff. Their staff is friendlier than most places, which can be good or bad (if you just want to browse). Overall, I usually go here if I want to get something for the kitchen that I can not find at other kitchen stores.

We came to purchase new sheets. The man helping me was very nice and made the process to order a…read morebreeze. He was able to look up what bed we had in his computer and which sheets were needed. Happy they had a discount that day and very happy with our new sheets!

Walked in the store and homeboy immediately seemed hostile with me. He didn't even get up from his…read morechair and just asked me demanding questions like I didn't belong there. Older male (60-70 years old), bald, crooked teeth. It made me not want to try out a bed. No wonder this company is going bankrupt.

Juliana made our mattress shopping easy. So informative and personable without the pressure the…read moretraditional mattress places have. We were pleasantly surprised to learn we could get a cleaner more environmentally friendly mattress in our price range. The mattress is made to order as are their pillows! Thanks Juliana for making this a pleasant experience.

We specifically chose Mattress Makers because they promote custom firmness options, and we needed a…read moretruly firm mattress for my husband's bad back. their website says "OUR GUARANTEE OF QUALITY We give you a full 10 years to make sure you are loving your mattress. This is made possible because we make our own mattresses. Even if there's nothing wrong with your mattress and you just want to make it more comfortable, not a problem. Mattress is too firm or too soft? No problem at all, we'll adjust it. All that matters is your comfort and how it feels to you." THEY DO NOT FOLLOW THROUGH ON THAT PROMISE! By February, less than a year later, the mattress had become far too soft and unsupportive. Since we were still within the 12 month warranty period, we asked to exchange it for a firmer model. After waiting about a month, the replacement was delivered, but even the delivery team mentioned it appeared to be the same mattress. Unfortunately, it felt no different and did not solve the issue. When we contacted them again in April, still within the warranty period, we were told our option was to buy another mattress for nearly $3,000, with only a small discount offered. Very disappointing experience. If you need a genuinely firm mattress or have back issues, I would be cautious and clarify the warranty and exchange policy before purchasing.

We've owned Human Touch Zero Gravity chairs for easily 10 years and are ready for a set for our…read moreother house. Because it's been so long, we decided to visit the store and check them out in person to see if they're any different. This store isn't far off the green line, which we always like (we live in downtown SD *because* we want to take public transit or walk everywhere). Plenty of parking, if that's your thing. Sherry was very helpful and listened and asked follow up questions. When we decided what we wanted, because it was the weekend she needed to wait until a weekday to check manufacturing at HT and get back to us. We've since spoken and confirmed a time frame. I'll update this if our delivery causes a need to update the review (I expect an October/November delivery). Because caring for your body parts is VERY important to your quality of life, we highly suggest this store and the kind folks there.

We visited this location specifically to try out Casper's latest offerings. We had bought a Casper…read moremattress 10 years ago and wanted to invest in a newer, nicer one. I appreciated that we got no pressure whatsoever from Sherry, who helped us during our visit. She was very knowledgeable about everything in the store, including the mattresses we were looking at. We did end up purchasing a mattress that day, and Sherry continued to be awesome, helping us through the process of having to exchange the bases that were sent to us, which were the incorrect size. She helped us set up white glove delivery of the correct size base, which we really appreciated. Overall, a great experience with this business. Sherry really made the difference in our experience.

Awesome customer service! Friendly staff, and sooo much to look at! Cashiers are friendly and…read morealways smiling! Makes people happy when they leave!

Always a great selection no matter the holiday. I am strange and unusual ink iw but I always get…read moreexcited around this time of the year as I see the Summer stuff phasing our and the Halloween/Fall stuff slowly creeping in. Also love At Home because it is close to home and has some pretty good deals on stuff we need here and there for the house. Whether it be outdoor seating and new cushions or a shower curtain, or even bedding for the dorm, At Home has it. Prices are decent for most items (some stuff I feel you can get elsewhere). If you are a member you get deals via email and/or text every so often (I get an extra 15% off around my birthday month) which is awesome because it is near Fall). Usually great customer service as well!