We first called this company to get an estimate on installing a fireplace insert. The receptionist was cold but this was a referral, so I figure what the heck. The employee who came told my wife that we should go with a different company that is owned by a friend of his so we called and received an estimate from them, who, while professional just did not seem to care if they got our business or not. We finally called a third company who were fantastic but out of our initial price range. So we decided to go with the gas connection. After we scheduled our appointment for over a month out, a few days later my wife was called by the owner and asked why we called around other businesses as he had talked to the other companies we had gotten estimates from and told them specifically to not do business with us. After she explained that we were going with the gas connection because it was a referral, the owner said he would like to retract his offer. I called the owner to understand why and he said he had talked to the other companies and decided they did not want our business. When I asked why he said my wife had been rude and his employee felt "verbally assaulted" I tried to tell him his employee had referred us to another company and he said he had told him to, which I don't know when he could have as he said it during the estimate. My wife had said the receptionist was rude and the employee said that was not the first time he had heard that. After that I did ask if he didn't care about social media reviews and his response was "we have lawyers for that. After he tried to argue over my talking and said all the companies talked for the third time, which felt like a veiled threat, I hung up on him. You get what you pay for. Read the other reviews and do not go with this company. read more

On May 31, 2023 I was working at my daughter's house while they were out of town, when I tripped and grabbed the gas pipe which was ran to the furnace. After securing the location, I called numerous plumbing and gas pipe repair companies and only had one call me back. The Gas Connection immediately advised me on how to handle my problem and helped me verify everything was safe at the house. John then arranged for an over the phone estimate, but also advised me if I could wait a couple of days the price would be extremely cheaper since it would not be an emergency call out. I went with the couple day wait. The very next day the company had a cancellation for Friday and they moved into that spot. Don and Taylor came out to the house and were very knowledgeable and advised me how long it would take and what parts I would need. They did not try to over sell the job that need to be done and they worked together in a timely manner. When they left I felt lucky to have had two men that did their job and took pride in what they did. One last thing, when I first call there was a woman who answered that was also very knowledgeable, help and went above what a normal service would be. I have to admit I was so overwhelmed in my problem that I missed to her, but I can say that The Gas Connection is lucky to have her working for them. I can't say enough about The Gas Connection's professionalism, honesty and people. Thanks to The Gas Connection read more

Finally Fixed! Years of having a troublesome gas log fireplace failed to light or remain lit. past service event years ago failed to fix this unit. So skeptically I called The Gas Connection to schedule a repair versus having to replace the unit to a modern non-builder grade set. Doug was the Tech who was assigned my issue. He and I shared pictures and symptions of the device over the phone ahead of the appointment to verify and convince me that a fix could be done. I admired his honesty! He was convinced he could improve it. He showed up for the appointment and was extremely pleasant and knowledgeable. He was definitely a professional in troubleshooting fireplaces. His approached was based upon technical measurements as tto why it was acting poorly and the actions taken showed measured improvement. He was tidy and kept the home clean (it had snowed) as he entered and worked on the dusty appliance. A pleasant, humorous, enjoyable conversation during the appointment erased my remaining skepticism. Definitely ask for Doug on any future work related to gas logs. Moderately high cost but the work was done right this time and the family is enjoying the heat and view of the functional gas logs! read more

Doug is phenomenal! First, to avoid a service call, he made some recommendations on how to fix our gas grill ourselves. (We failed...) Arrived right on time today and completely cleaned one of our older gas fireplaces (massive difference in the flame, embers, etc.), repaired our gas grill (and didn't laugh when he pointed out that it was out of gas and that might have contributed to the problem!) and provided three different options for fixing another gas fireplace that has a bad downdraft problem and has been unusable for years. (Should have called earlier...) We used Gas Connection years ago and I had saved their contact info - glad I did. The office was very efficient as well. They were very helpful when we had to reschedule our appointment and they called to confirm the appointment two days prior - great service there too. Add to all of this Doug's great sense of humor - and you can't go wrong! read more

Excel shut off our gas due to a possible gas leak. It was the 1st snow day in Denver and we had no heat nor hot water. After contacting a few companies who all insisted that they can come to give us an estimates but would charge service fees, we finally found The Gas Connection. They know exactly what need to be done quickly to get our heat back on. They also were able to give us an estimate over the phone. Aaron & Josh came out, they found and fixed the leak quickly, had the inspector and Excel tech come out to complete the job. They are knowledgeable, friendly and took the time to explain what need to be done. It would had cost us twice as much and twice as long if we would have use the other companies. From the receptionist, to the owner to the techs Gas Connection stands out above the rest. We will definitely recommend them to our family and friends. read more

The Gas Connection knows the meaning of customer service! From the person who answered the phone, to the estimator and the tech who came out to the house. Everyone was knowledgeable, courteous and helpful. I cannot say enough about how responsive they were. My main gas line was leaking and Xcel had to shut off gas to my home. This was at 3:30 in the afternoon on a Monday. By 5 pm I had a recommendation from The Gas Connection for an excavator who agreed to come the next day. The Gas Connection sent a truck over to drop off the pipes needed for the excavator on Tuesday. On Wednesday an installer, Eugene, came over to connect it all and turn the gas on. He also made sure the all of the gas appliances were operational. He was professional, courteous and clearly an expert installer. Hire The Gas Connection. You won't be sorry. read more

Doug from The Gas Connection did a fantastic job updating my old fireplace insert (I think it was original to the house, which was buil in 1985). I've used Gas Connection before, having had it recommended to me by a friend, and the service has always been impeccable. In this case, the ceramic logs and the "coals" were quite bedraggled, and the controls for lighting the pilot and adjusting the flame were in an awkward place. I did have to wait a while for the new materials to be delivered to Gas Connection (everything takes longer now that Covid is clogging the roads with delivery vehicles) but when the project was done, it was done beautifully, in both the aesthetic and the technical sense. I signed up for annual checks up, so this degradation of quality will never happen again. read more

From the initial quote to the final step of the fireplace insert install, The Gas Connection was a great pleasure to work with. John M. and Shane were the field technicians that were assigned to our fireplace remodel project. They were professional and very knowledgeable in all aspects of both installing a new fireplace insert and upsizing the gas line to the fireplace. The result of John and Shane's work was exceptional. We've learned that replacing fireplaces can be complex, and hiring a company like The Gas Connection is critical to the success of the project. We highly recommend working with The Gas Connection if you're considering a fireplace remodel. If you're lucky, you'll get the chance to work with John and Shane. Sean and Lisa O'Hearn, Evergreen, Colorado read more

Last Friday around 1:30 pm, the weekend of the big storm, we noticed a terrible gas smell outside the house. Excel came and shut our gas off and gave us one name - the gas connection. Having never dealt with an outdoor leak, and knowing it was the weekend before an 18 degree low I called the gas connection with limited hope. Wow was I wrong. Kevin the owner was so nice and thorough with me and really Cared about getting us back up and working ASAP. Turns out the biggest issue was finding someone who could/would dig a 50' trench. When all was said and done, the total was literally 10% of what an HVAC company wanted to charge us and the work was done with the utmost professionalism. Thank you Kevin and the gas connection team! read more

The Gas Connection has been to our house 3 times, and on each visit they have gone above and beyond in providing great service. When hooking up our gas grill, they noticed that the current gas line setup was unsafe (emergency shutoff was located under the deck). They fixed it. When Doug came out to service the fireplace, he identified 2 leaks and suggested an improvement to make the fireplace more sturdy. Zach then came to repair the leaks and went above and beyond in securing the fireplace properly. Now it looks and works great! Thank you Doug and Zach! All the work was priced out clearly in advance, so there were no surprises. The only bummer is - they are so busy that you might have to wait for an appointment. Thanks guys! read more

Justin and Chris recently installed and connected two new linear gas fireplaces in our house and they were excellent! They were on time, polite, clean, and spent time with us after the installation making sure we knew how to use our new fireplaces. Plus, they had to fix a number of issues caused by errors the framing carpenters made prior to doing the final connections. Besides the installers (Justin and Chris), everyone else we dealt with from The Gas Connection was also great. From owner Kevin's first visits for the estimates to the people in the office who arranged the visits, everything went very smoothly, with excellent communication levels. We highly recommend them for anything having to do with your gas fireplaces! read more

Doug L. showed up at 9:04 A.M. for a 9:00 to 12 noon, window appointment. From the start Doug, let me know how and what he was going to do to get my 2 non-functioning fireplaces back to operational. Doug, kept the area clean, asked me wether or not I wanted a new remote or have him make the fireplace work with the push of a button. Very refreshing, as he wasn't pushing to up sell. By the time Doug, left both fireplaces, were working and looking as good as new. Doug, let me know that the company would contact me in two years for an service. Reminded me that their is an early bird discount I should take advantage of every spring. This is the second time I have used this company and have very pleased both times. read more

I had a new gas fireplace installed to replace the original contractor grade version installed over 20 years ago. The two technicians Joe and Joe work together as a team quickly and efficiently. Their knowledge of the model we purchased and their skill on the install demonstrated a high level of professionalism. In addition to the install they were able to correct a couple of other minor issues that were there from the original install. Joe took a good amount of time to go through the operation and maintenance of our new unit which was very much appreciated. I have to say this was a great customer experience and money very well spent knowing it is done correctly. Thanks Joe's! read more

The gas connection exceeded all my expectations! My family and I recently bought a house and there was a lot of work that needed to be done. We needed a fireplace installed in our bedroom and the insert in the basement needed to be fixed. The gas connection came out and took care of everything! The free estimate we got was from Mike and he was incredible. He was professional, knowledgeable, and was able to make recommendations that were right for our situation and price range. This company worked so hard and quickly for us. I was so impressed that I called them a few months later to install a firepit in our back yard! I would recommend them to anyone...they are great! read more

Well I think everyone involved had good intentions but installation was 6 days ago and is not complete. Columbine Appliances is who I ordered our gas insert from and works closely with the Gas Connection however they were not communicating well. The insert sat in our garage for a week before it was installed. The installation was delayed a day and then another appt. was needed for their electrician and then the correct doors were not included therefore here we are a couple of weeks later and the job is not complete. In addition the installer was very nice and very cordial but did not leave us a receipt. I had to call the office the next day to find out the amount. read more

We are installing a gas fire pit in our back yard. I called The Gas Company and they sent someone out within a couple days to give us an estimate. Kevin was very knowledgable and knew a lot about fire pit installation. We were going to tap off the inside gas line, but he told us that would not give us the BTU's needed for a good flame for the fire pit. So we dug a trench from the gas meter to our backyard (2 ft deep). I called them back and they sent someone out to installed the gas line within 2 days! Alan installed the gas line and did a very professional job. He was knowledgable and courteous. I would recommend this company to anyone!! read more

The gas connection did a great job when our new home had a big leak in it. I called them and asked for them to come help the situation and they were at my door in about an hour! They rerouted a team to help us quick as our gas had been shut off. The guys who came were so professional, helpful, knowledgeable, kind and hard working. No one wants a gas leak but this company was my first call when we had one and I am so glad I called. Shout out to Zach M & Chris who installed a whole new gas line for us that worked great! Kevin was also super helpful. Thanks The Gas Connection for making a new gas line and keeping my family safe! read more

I love the gas connection and will always use them. They ran a new line so we could add a gas stove to our kitchen over the summer. That was awesome- they handled everything while we were on vacation and even adjusted when I had mixed up dates. Now that it's cold out we tried to use the gas fireplaces like normal but couldn't get them on. We tried re-igniting the fireplaces but didn't work. In the end it was user error- Alan just came back out and he got them working- took care of everything. So refreshing to work with great people who know what they are doing, are super reliable, professional, and just nice! Thank you!!! read more

I recently had the pleasure of working with the gas connection. May I start by saying how impressed I was with the professionalism of there office and the scheduling process. They were able to move my installation up from my original appointment. Not only was my installer punctual, he was very clean and detailed. The work was absolutely wonderful, and while he was there, he pointed out that he could add an additional line for a small fee so I could have a natural gas grill. I never even thought about it until he suggested it. I will recommend the gas connection to all my friends for any gas installation needs. read more