UPDATE:
So, I went back today and talked to Michai. He remembered talking to me on the phone and was willing to make things right so that deserves 1 additional star. I was able to get the food we didn't get as well as the catfish special. The chicken over rice didn't come with sides but the catfish did. I had cabbage but since it was crunchy, I'm going to say it was fried cabbage, Mac and cheese, and yellow rice. My husband said the chicken and rice was pretty good; but however there was a pice of hard plastic in his meal. I'm guessing it was a piece of one of their utensils {see pictures). So that is minus 1 star. The catfish was seasoned well and it was good. The cabbage had a good flavor although it was harder than I like, but it other folks may like it that way. The Mac and cheese tasted like extra sharp cheddar was used. I particularly don't like the tartness of extra sharp cheddar (I prefer mild or sharp) cheese but again, others may. Not based on the sides but just the fish. It is worth one star. So my review is not so harsh sounding, I won't review the rotisserie wings I got from my previous experience. It appeared to be clean inside. Social distancing signs were up, but no one sanitized the counter or table between customers. I personally probably won't go back but my husband said he would get the chicken and rice again, minus the hard plastic. So if my math is correct, they are up to 2 stars, but I will be VERY generous with 3 stars because I liked how Michai handled the situation.
FIRST REVIEW:
Let's be clear...I am only giving it 1 star because the customer service was okay. So, my husband and I decided to get carryout via GRUBHUB. Of course, we wanted to try someplace we hadn't gone to before. To help us make our decision, I looked on Yelp. Well, I'm not sure where I should begin so, I'll start from the beginning. After reading previous reviews, I knew I was taking a chance but the good reviews outweighed the bad. I called to ask about their rotisserie chicken options before I ordered. Wait, let me back up...I called and the only reason I knew I was on hold was because the elevator music started playing. Finally, Laila answered the phone and I told her I had a question about their rotisserie chicken. She quickly let me know that they didn't have it, but they did have the rotisserie chicken wings. I went online to place my order, and we ordered the grilled chicken platter, fish and chips, rotisserie chicken wings platter, an order of honey Old Bay fries, one order of snickerdoodle cookies, and 1 chocolate chip, and strawberry lemonade. About 3 minutes after I place my order Laila called me to let me know that they did not have the fish to make fish and chips. She did try to offer a replacement so I got shrimp tacos. The order is delivered within the delivery timeframe that GRUBHUB gave us. The bag was tied tight so I cut the bag open with scissors and low and behold, we were missing the grilled chicken platter. I called "The Grille" and Laila put me on hold and then told me to call GRUBHUB...Wow! But wait Yelpers, it gets worse. The shrimp tacos were fair, I didn't try the wing platter because I order that for lunch for tomorrow. The fries were tasteless I could not taste the honey or the Old Bay. So that was money wasted because they were also limp, flimsy, I'm not sure how to describe them. Anywho, I ended up throwing them in the trash. So, I said to myself, "self, this has to get better!" NOT! Oh, did I mention that the meal that was missing was my husband's, needless to say, he wasn't a happy camper. So, we eat (he ate leftovers) and said let's eat some cookies. The first snickerdoodle that I picked up crumbled. I tasted it and it was definitely past the sell-by date (which it did not have) because they were so stale and just crumbled. I'm not going to lie, I said a few choice words. My husband tried the chocolate cookies and the same thing. The look on his face was priceless. Ohhhh, I almost forgot...the strawberry lemonade, it was okay but it was probably the best part of what was delivered. I honestly cannot give a review on the wings, but I will be back to update you after lunch tomorrow. Now, I did call the store. Laila put me on hold for a while then came back and told me the cookies were from a third-party vendor and I should call the number on the cookies. Not sure why I was told that because I brought them from The Grill, not the vendor. So I was put on hold again and then a male came to the phone (I forgot his name). Long story short, he took my information and said they were willing to resolve the issue and wanted me to come to visit face-to-face to solve the issues. So, I guess my fellow Yelpers, I will be doing 2 updates. One update for the wings and one update for the resolution. I hope they make this right. I don't like giving places low ratings, but I have to also be honest.
Disclaimer: I did not proofread this so I hope it makes sense. read more