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    The Healing Touch

    5.0 (1 review)
    ModerateMassage

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    16 years ago

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    Elements Massage

    Elements Massage

    4.6(317 reviews)
    0.1 mi
    $$

    I really wanted to love this place, which is why I gave it a second chance and signed up for a…read moremembership again. Unfortunately, my experience the second time around was just as disappointing. The biggest issue for me was that the focus seemed to be more on selling memberships and expensive add-ons than on providing quality massage services. Every visit felt like there was pressure to purchase extras such as aromatherapy and other upgrades, all of which I found to be overpriced. On top of that, the pricing structure felt confusing and, at times, like there were hidden fees. The cost of services seemed to vary depending on the day of the week or the therapist, which was frustrating. I prefer straightforward, transparent pricing so I know exactly what I'm paying upfront, and that wasn't my experience here. I also wasn't impressed with the quality of the massages. The therapists were inconsistent, and after my last massage, I actually left in pain. That experience was the final reason I decided to cancel my membership. The cancellation process is where the customer service issues really became apparent. When I cancelled, I was told via text that I had one remaining massage credit to use. I signed the cancellation agreement, but admittedly (my bad) I overlooked the section stating that unused credits expire after 60 days. Three months later, I contacted the business to schedule my final massage and was informed that my credit had expired. While I acknowledge that I should have read the agreement more carefully, I was disappointed that no one mentioned the 60-day expiration when they told me I had a remaining credit. Since I had already paid for that service, I asked if they would consider honoring the credit as a courtesy. They said they would discuss it with the owner and get back to me. More than a week later, I still have not received a response. At this point, it's less about the massage credit and more about the lack of customer service. The combination of aggressive upselling, underwhelming massage quality, and poor follow-through left me feeling like the business was more focused on generating revenue than taking care of its clients. There are many massage options available, and I've personally had much better experiences elsewhere with better pricing, better service, and better results.

    Amy gave an excellent prenatal massage with deep tissue and worked on my knots. She utilized two…read moredifferent kinds of pregnancy pillows to make sure the baby wasn't squished.

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    Elements Massage - Seating in the lobby

    Seating in the lobby

    Elements Massage
    Elements Massage

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    Chaba Traditional Thai & Sport Massage - Post massage lounge

    Chaba Traditional Thai & Sport Massage

    4.6(876 reviews)
    3.0 mi
    $$
    Certified professionals
    17 years in business

    Ambiance is amazing. Staff is so nice. SARAH M. was my masseuse and by far the best massage in my…read morelife. I normally come out of a massage like I got hit my a semi truck. But Sarah got all knots without leaving me bruised and beaten like my previous masseuse at other establishments. Don't get me wrong she went in on my worse parts and yet still so soothing and relaxing. She even cared enough to tell me to make sure I sit correctly and straighten my back while sitting. I am by far greatly appreciated of how well these ladies treat their clientele. Chaba y'all are doing something right. This will forever be my favorite massage place to come to.

    UPDATE after the business's response: The morning after this massage, I woke up with excruciating…read morepain in my lower back, in the exact area where the therapist repeatedly applied hard pressure despite my telling her multiple times that I did not want her touching there. This also makes the business's emphasis on their "first 15 minutes" policy especially frustrating. I have been a customer for more than six years and had never had an experience like this. I was trying to give a therapist I had never seen before a fair opportunity to adjust after I gave her feedback, not watching the clock to make sure I exited before an arbitrary cutoff. I repeatedly communicated that the pressure was painful and asked her to adjust. My original complaint was not simply that I wanted a refund after finishing a massage I disliked. It was about a very poor experience despite my attempts to communicate, followed by a dismissive response when I brought it to the front desk. Their public response is considerably more apologetic than the response I actually received in person, but unfortunately the emphasis on what I should have done within the first 15 minutes only reinforces my disappointment with how this was handled. Apparently, my attempt to be patient and give the therapist a chance is now being used to suggest that I chose to accept the experience. Beware.

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    Chaba Traditional Thai & Sport Massage
    Chaba Traditional Thai & Sport Massage - Our lobby

    Our lobby

    Chaba Traditional Thai & Sport Massage

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    The Healing Touch - massage - Updated September 2026

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