This was one of the most uncomfortable rooms I've stayed in. I checked in on the app only to never…read morereceive a digital key. Upon arrival, I was told that the room that the app reserved for me was not yet available. No big deal so I took another room. The beds here are the worst I've ever slept on. I could not sleep very well because you can hear everyone else on your floor every time they make a move. When I finally decided to get out of bed because I realized there is no comfortable position, I realized that trying to find a way to sleep only hurt my back during the night. Instead of a nice relaxing evening in a hotel room on the road, I received a stressful night of loud noises and a bed from hell!! The bathroom door would not stay completely open because of the hair dryer and towel hanging pegs. This makes it difficult to enter and exit the bathroom without bumping the door. There was no snacks to purchase in the lobby. The staff was nice but I believe one of the ladies that helped me just started so this lead to a much longer check in process. Limited parking due to construction equipment. The front awning was blocked off for some reason. The place appears to be under renovation. The room I was in appeared to be recently renovated but I truly hope I'm wrong. I will avoid this place in the future. Life is too short to waste money like this. If this review sounds like I'm bouncing all over the place it's due to a lack of sleep and extreme discomfort from staying here. AVOID-FOR YOUR OWN WELL BEING!!

Went to check in at 12:30 am after a long drive all day. I'm told my room with two beds was taken…read more Instead they only have a room with a king bed when my reservation lists 2 adults and 2 children. Never called ahead to tell us there was an issue. Just said I can talk to a manager on Monday and offered no alternatives. My family has to drive now straight through from Florida to Pennsylvania without a break. I'll never book a Hampton Inn again. No apology. I guess we were supposed to be fine this happened. Didn't even explain if our credit card would be refunded. Keep driving and stay elsewhere to avoid a hassle.

BUYER BEWARE: this property sells rooms with broken toilets and will not offer a refund or allow…read moreyou to change rooms (room 322). another review on google (jeff b) had the exact same experience as i did, nine months ago. apparently this issue with the non-working toilet has been known for AT LEAST NINE MONTHS and they are still selling the room. the lack of carelessness, accountability, and rudeness on part of cassandra as a manager has absolutely tarnished hilton's reputation in my view. before leaving this review i contacted to hotel twice, spoke to and had email correspondence with hilton guest services, and they would not issue a refund of any sort. i was offered points which will come to no use as i will NEVER stay at a hilton property again.

Finally decide to give this place another try after a horrendous night stay a year or so ago. This…read moretime it was a lot better. completely different atmosphere, completely different personnel behind the front desk. I didn't have the interact with the front desk because I used a digital key. Which may have been a good thing, but they did text me later to ask me if I needed anything or how things were going. I thought that was a nice touch. The room was OK no issues there. My neighbors were quiet. I didn't use their breakfast in the morning. I did get coffee and a banana though. Their breakfast is pretty basic. Nothing special. all in all I was pleased that I tried the place again and I had a favorable review to give you all.

Great hotel, great staff! Definitely a great choice for 1 night or multiple nights. Hot breakfast…read moreis always included. They have a great little outdoor pool also.

Courteous staff; one of the most cleanest Hilton accomodations that I ever ever experienced. Cute…read moretouch-if you've booked ahead of your stay, when you enter your room, your name with the word welcome is highlighted on the television. Nice friendly touch! I will definitely stay here whenever I travel to the area.

Such a fun place to stay! Rent a few little houses in a circle for you and your friends, then do a…read morebeer crawl and bring back some bottles from Goat Island for a campfire. Easy to reserve online, and comfy little digs.

This colony of tiny houses caught my eye when searching for places to overnight on a road trip…read more For sure it is an interesting study in architectural efficiency. Everything was new and immaculately maintained, and I enjoyed the galley kitchen. My biggest caution is for the mobility impaired. A very steep staircase leads to the loft bedroom. I decided I didn't want to risk stumbling down it if I had to go down to the bathroom in the middle of the night. Instead I used the pull out sofa in the tiny living room. It was not very comfortable but it did the job. On the plus side, there are breweries and a pizza place in the converted mill next door, so we did not have to hunt for dinner! Interesting experience but one time was enough for me. Ps if booking through a third party app, you may not receive the code to unlock your tiny home. Not to worry. Just call the River and Twine number directly and they will take care of you.

I overnighted here en route to the Outer Banks. I usually don't review transit stays, but I'll make…read morean exception. I'm always a bit cautious with lower-budget highway hotels, but this place delivered. The rooms are clean, the suites are large, the bed is comfortable, and everything worked as it should. I also have to mention the front desk. In a time when a sense of service seems to be slipping, it was genuinely refreshing to be welcomed by someone who was unmistakably North Carolina friendly. He clearly took pride in the property and seemed genuinely happy to help. Nice job all around. If I'm passing through again, I now know exactly where I'll stay in Rocky Mount.

I highly recommend AVOIDING this hotel at all costs. During our 15 minute stay in this hotel we…read moreencountered a backed up toilet with human feces upon our arrival along with mold and mildew in the shower. The floors had a sticky residue on them which could have been an insecticide and would explain the dead cockroach. The hallways themselves had an overwhelming odor of smoke and fried food. Highly NOT recommended.

Fantastic option for a comfortable rest on an I-95 long haul. Quite a few hotel chains have packed…read moretheir locations into this area on Gateway Blvd, not far from the interstate. After checking the reviews, I got the sense that many of the others in the vicinity - even more upscale labels - were dated. I cannot speak on those others obviously, but knew it was a good sign when all the reviews for Tru by Hilton were about "piddlin' stuff" and not cleanliness or pests. Indeed, the property was immaculate. It's nestled quietly at the back of this cluster of hotels. The desk agent was friendly and efficient. The room was clean and had all the basic essentials. A hot breakfast is served, although I got on the road before the 6am start time. I would 100% stay here again for a basic stay if passing through or in Rocky Mount for a short period.

This hotel is BEAT. We usually stay at the Hampton Inn, but due to availability stayed at this…read moreTru. As Hilton Honors members, I am shocked at the price they charged. The carpets in the hallway are ripped up and missing in several places to bare concrete. The toilet had to be flushed multiple times each use. It's not very clean, mirrors were streaky. The room (king) is so tiny and there is no where to open a suitcase let alone 2 of them. Hilton, come on... almost $200 for a room/hotel that felt like a 1970's days inn. (Days Inn.. you are better than this place!) Never again Hilton Tru!!! Hilton .. do better for your loyal Honors members .. clean up your act or charge what it is worth!!

Nice hotel. I was alil confused on the pet policy. Thank goodness my 4lb toy poodle could stay with…read morefamily

Decent hotel right off 95. Our room was very spacious & comfortable. We were there only 1 night…read morebut the A/C & bed was comfortable & there is a restaurant attached to it that specializes in steaks. We went to the bar only for drinks & they were good & service was fine as well. I saw someone eating a steak & it looked pretty good; a little thin but the guy eating it enjoyed it. When in the area again I would stay here. Plenty of parking & some good local restaurants are located close by. Had a slight problem checking in & got it resolved pretty quickly.

Great hotel. Incredible staff from the front desk to the room attendant, to the restaurant staff…read more They have a FULL restaurant for breakfast and dinner. Very good food. They have full bar from 5pm to 11pm. Front desk is the best in Rocky Mount. Hotel is clean. They have coffee and water all day in the lobby. Our 1 bedroom suite was clean and very spacious. I highly recommend this hotel.

The hotel was easy to find late at night and check in was efficient & pleasant at 4 AM. We received…read morebottles of water at check in and were able to sleep well for our trip. The room was very clean. Our bed was very plush yet firm & comfortable. We did not get up in time to enjoy breakfast there. Yet we got six hours of good sleep & a place to rest before we embarked on our road trip in North Carolina. We don't know if breakfast was free because it involved a menu in the dining area. Check out was a breeze.

I booked and paid for a two-night stay at this hotel, but upon arrival I was told there was no room…read moreavailable because the property was overbooked. Despite not providing the accommodations I paid for, I still have not received a refund. No stars for being shady

Overall great staff, parking and reception went great. Cleanness of the foyer and greouds were…read morenothing less than great. The spoiler was the mold (black) the bathroom shower area. I am a cigar person. Patio and fire pit area on lower level was outstanding providing an area to decompress with a cigar and a bourbon. Recent upgrades were evident with the many outlets and data charging stations for those of us who work on the go. The sitting area Sofa needed a bit of attention as it had numerous areas of the sofa that lacked attention.

Wonderful over night stay. Only downfall was only one…read moreworking elevator. The jacuzzi was such a relief after driving all day. Pool was too chilly to get in. Hotel was clean but very dated. Breakfast wasn't much but we slept well and that was important with the luxury of the public jacuzzi; very much enjoyed!!! Very nice staff throughout hotel!

The place was trashed when you walk onto the property. Employees smoking in the front of the…read morebuilding. Mold smell throughout the building. Tub had mold around it! Heat pump vents were very dirty and our sheets were stained and had to be changed!