The two things I appreciate when I come to this home depot with my husband is the cleanliness and the friendly staff. Home depot seems to have everything and more when it comes to what my husband needs and the tools he needs for his projects as well. For myself, they always have a great selection of flowers. Great deals too. When I went a couple days ago, their Christmas items were on sale. read more

Gregg Adams community, unfortunately Home Depot uses a third party contractor for delivery of appliances. After two failed deliveries and failed communication from the delivery agency for a washer and dryer purchase from this store we canceled our order. The sales associate clearly documented our address as on a military installation and requirements for the crew to enter post. It was apparent the courteous staff to include managers at the store shared our frustration as they were limited to the same 1-800 number provided to me with over a 30 minute hold time to coordinate delivery. The delivery support team from the 1-800 number's recourse was to refer us back to Home Depot store staff who could not resolve the situation. When asked if the delivery crew could deliver to Home Depot so I could pick up in store we were told it was not possible. To sum this, up my family was with out a washer and dryer for 6 days as we uninstalled our old system to accommodate delivery requirements, we spent 8 hours waiting on a delivery crew that never showed up due to 4 hour window delivery times and spent 3 hours trying to arrange delivery for items we ended up canceling due to lack of confidence in the stores capability to deliver the items to our residence that we purchased. We are very disappointed with our experience. read more

I normally see pretty mediocre reviews when it comes to Home Depots. Comments and reviews range from unhelpful staff to knowing more than the staff and lack of inventory. But I was pleasantly surprised when I went to this Home Depot. All of the above were untrue. One staff (I'm sorry I cant remember his name) helped me the entire time. He could have just pawned me off to another employee, but he took pride in knowing he can get me an answer or piece of equipmenr despite not being from that particular part of the store. I was just really impressed by that work ethic and his willingness to help. So thank you for that. read more

As a contractor, do not. And I mean do not get paint from this store. They have no idea how to mix paint. Got antique White in the bear brand and when I went back to get more they couldn't match the color they kept missing the base too deep and they blamed it on their machine. So not only did it cost us more to get more paint but then we also had to pay more in labor to get our painters to repaint an entire room so by buying Home Depot's paint colors we ended up having to pay so much more money to fix what they refused to fix. read more

The Home Depot - Appliances Near Me - Colonial Heights, Virginia

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You cannot find ANY Glacier Bay plumbing repair parts in the HD stores. Glacier Bay is a propriety product manufactured for HD so good luck locating parts. The safest bet is to stay away from GB products and purchase from nationally known manufactures. read more

Came in today to purchase paint to re do some rocking chairs. Asked for help as these would be on my front porch. Spent two hours sanding and started applying the paint that was very highly recommended and it was not paint at all. Looked like paint at first but it was clear top coat that looked white. Let's educate the sales people before you spend your money on this and ruin 1/2 of your furniture that has to be redone again. read more

If you live on the military base do not order anything that requires delivery. Ordered a washer/dryer set and they rescheduled my delivery 3 times due to issues with driver not able to get on base. They do not have an option to pickup in store. After 3 failed attempts over a two week time frame I had to cancel my order. Being one of the two largest appliance stores in a military town, but can't get on base is ridiculous. Mrs. Kerry was the only good thing about this entire transaction. read more

Home Depot is one of the only places I know if it's actually renting construction equipment right now. I drove a 26 foot rental truck with a car hauler to this location as a drop off point. Although the drop off office was very slow and only allowed one person in at a time, I was grateful that the two gentlemen and lady that was working were quick on their feet and move through the customers at a pace not normally seen. read more

The Home Depot - Tool rental section/Penske truck drop off - Appliances Near Me - Colonial Heights, Virginia

Had to travel down here for an insulation machine after 2 machines in Chester failed on me. No longer had my receipt on hand, called CH location and they told me I would not need it just come down they would look things up on the computer. So I left the area by my house only to find out after standing in line they could NOT look it up via computer in the tool dept, and I had to walk down to customer service to get a copy of my receipt in order to prove I bought 20 bags of insulation and would not be charged for the rental fee of the machine. So I got that, brought my receipt back to the tool dept. and proceded to rent the machine which was in FAR better condition than both in chester. Made that trip down later in the day to return the machine and they did not properly refund my rental fee, they instead added on an insurance fee. The entire reason I went down and waited in line earlier for a receipt was for nothing! I had to go back to customer service and sort things out to get money credited back to my card. I then requested a paper copy proving I was properly refunded and neither employee could print me a receipt (I believe this to be a malfunction of the system design, not those two employees) So I had to check my account multiple times throughout the next day until the charge dropped off. read more

Really hard to get help and then they say they'll be right back and never come. Spent an hour and a half here today waiting on service for an hour after spending over 400$ . We then had to wait about 15 minutes or more for a supervisor to come unlock the back gate. Terrible service. read more

I liked this store the first time I came in today, great and helpful staff.. had what we needed at decent prices.. but then I had to make a second trip. I should have chosen self check out. The lady, using that term loosely, very rudely checked my seven small items out.. then proceeded to check me out rudely blurting out " When are you due?" I smiled and said, " I'm not pregnant".. to which I was expecting an oops, or sorry, but no.. She decided she hadn't insulted me enough.. so, she answered back with a laugh and said, "Well, you sure look like it!" Then pointed at my stomach.. maybe she was feeling poorly about herself, maybe she had had a bad day or life.. but maybe some customer service training might help? read more

Well stocked. Friendly helpful staff willing to help with a few ROTTEN apples. Ive delt with a few employees on the floor who were down right aggregating who clearly didn't know the meaning of customer satisfaction but I was always able to find another employee who was willing to help and even apologize and knew exactly who I was talking about when I expressed my displeasure. So overall I would recommend this Home Depot and give it an average rating of 3 stars. Some made it bad but others made it great. read more

Let me start by saying my boyfriend and I always go to this Home Depot for our home and garden needs. We ordered a fence TWO MONTHS AGO. Do we have a fence? NO. Still no fence. First they only delivered the posts and cement. No fence. After a headache of a call because apparently this store can't handle special orders... we were told our fence would be here in a couple days. A couple days go by and we got a fence... but, IT WASN'T OUR FENCE. Of course we call to get this straightened up. The young lady my boyfriend spoke with let us know it was a special order... harder to get... maybe someone ordered it wrong... lots of reasons why we got the wrong fence. They said they would get us the right fence but we would have to wait a couple of weeks (CAUSING US TO HAVE TO PUSH BACK OUR CONTRACTOR) and they said they would refund us the delivery fee (which they did not) . Fast forward to the day before we should receive the fence.. we receive a phone call about our fence , surprise the individual in the store who rang us up must have rang us up wrong and we have pay a couple hundred extra to get the fence we ordered over a month ago at that time. They had the fence advertised incorrectly since it's a "special order". We ask them to just give us a refund because at this point we were so inconvenienced we didn't feel like dealing with these people any longer. Then we are told we have to come into the store to get the refund and that that is also why we had not received our delivery fee refund. My boyfriend goes the the store. Instead of just getting the refund he goes to the pro desk and orders the fence with someone who works at the pro desk since previously a customer service desk employee "mis ordered" the fence. We both worked retail and food service so we understand sometimes things happen. Mistakes happen. So he orders the fence and is assured it is ordered correctly and is assured we should receive it around June 11th which caused us to push back our contractor almost two months. My boyfriend calls on the 11th to inquire about the fence and is told THEY FORGOT TO PUT IT ON THE TRUCK.... So they will give us a percentage off for the inconvenience . Today June 12 I come home and see just posts and the cement in the driveway. NO FENCE. My boyfriend calls and the woman he is speaking with says something along the lines of "this is why we don't do special orders because they never get it right" and I said in the background then WHY DO YOU OFFER THEM. Why offer a service if you just can't do it. I have been without a fence for two months now. My dogs can not run around outside in their backyard unleashed because Home Depot in Colonial Heights just can't get it right. The manager Susie who my boyfriend spoke with eventually after having to ask for a manger twice was very nice. The best they could do for us is say it will be here tomorrow and take off the delivery fee and $100 for a total of $104 off of our $2,000 fence order that we were supposed to have TWO MONTHS AGO. Again if you guys can't handle special orders get rid of it . You guys really need to get it together. We may be just two customers but you get paid to do a job and you should deliver. Corporate obviously doesn't care but I hope buyers beware. We should have just gone to Lowe's. read more

This is the worst Home Depot I've ever been in. The employees are either very unhappy with their jobs or are independently wealthy and this gig feeds their desires to unleash sarcasm and snarkiness on the unsuspecting. The store is not stocked with advertised sales items nor is it neat or tidy. If you are fortunate to get the attention of an associate, it becomes quickly clear that they are either untrained or disinterested in helping you find whatever it was that brought you to this hell hole to start with. If you are smart you'll stay away from the paint, appliance, lawn care, plant and tool sections of the store. Okay, I guess that is the whole store. It's obvious that nearly everyone is some type of manager.... Way too many managers who have no intention of putting themselves out to assist a customer. Did I mention the appliance Dept? It's suspended on a second floor area and Don't even ask the drone working part-time in that area to climb the steps to answer a question or explain a detail about the appliance you are looking at. Just get the stock number and go to Lowe's, another Home Depot or a order it online from the manufacturer. God help you should you purchase the item and require service. read more