There we go again with so many bad, negative reviews. Why? I don't know and don't want to find out. Since we have been living in the same apartment building for 32 years and have 2 bathrooms, my son and I contemplated and decided to go to Home Depot and look for toilet seats. The ones that we have is very old and raggedy. We were there few days ago and as we walked in, the guy right by the main entrance gave us a nice smile and welcomed us in. We told them why we were there for; and, he paged someone on the intercom to come and take us to that aisle. James, with a nice smile took us to show variety of toilet seat covers and they were a tad expensive for our budget. Also, I was looking for a plain, standard, white color for both of our bathrooms. This store is a lot bigger than the other stores that I have visited in the past. They had many different kinds/types of toilet seats. As we were walking out, I wanted to visit their nursery. That's a whole different story. It's HUGE, nice, colorful and beautiful. Since I live in an apartment building and don't have a front or a back yard, I saw this cute, small, waterfall that can be used indoors as well as outdoors. It was so cute that I couldn't resist but to buy it. Was also on sale from 60 dollars, to 40 dollars. Great bargain. So skipped the toilet seats, bought the small waterfall and walked out of the store. HUGE parking lot, has few restrooms(didn't use them for once) and store was nicely organized and clean!! Now we have to put everything together for a soothing sound of the water to help me go to sleep! Thank you James, Home Depot, and management!!!! read more

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Ms Linda in the garden department was so super helpful. You can tell she enjoys helping customers with their plant and flower selection. I had an excellent experience. The prices are great as well. I'm have to add that Keilani just greeted me. She has amazing customer service and a great personality. It was refreshing coming to this Home Depot and experiencing Linda and Keilani. Update Randy was super helpful!!! Very patient! Alright one more person. James in garden. His machine was down and he walked to me to avoid me waiting on the line. That was great. Thanks. read more

The Home Depot - Hardware Stores Near Me - Hollywood, California

Just the friendliest Home Depot I've been to. The staff was very attentive and asked if I needed help while I was walking around. Clean and organized. read more

Shout out to Jose in the garden section who helped me quickly find an herbicide to kill weeds/grass/plants. I was in and out in 5 minutes. He quickly explained how to use, what to expect, and was able to save me money. Easy parking too. read more

The Home Depot - Hardware Stores Near Me - Hollywood, California

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the service 9/10 times is aweful or non existent. once in 10 times, its 5 stars. usually, I am told by someone to go to a specific isle, and that they will call for someone to come meet me there. usually, I get there and after 5 minutes someone unrelated that works there feels sorry for me and also sends a request for someone appropriate to meet me. yesterday that went on 4 times in about 20 minutes and I ended up leaving. Then i bought something online at homedepot.com that now requires double authentication just to log in. I p 4 things, went to pick up. 2 things were not there. that's how i found out they're on special order. not when i tried to order on the site, not in an email, not in a message. just when i got there. then at home, I used the live chat and was told that since 15 minutes past from the time that I made the order, they can not cancel out the items that will arrive in 2 weeks at my place because they were processed already and all I can do is wait for them to arrive and then drive them back to the store for a refund. that is insane! i expressed i will be out of the country and wanted her to confirm in writing that there is actually nothing that she can do to cancel the items that I did not even know where not there for pickup. she closed the chat and I came here to vent. I hate home depot so much and the only reason i go there is because my local close by super nice hardware store costs 3 times as much. I think those days are over. this aggravation is futile. read more

The Home Depot - Hardware Stores Near Me - Hollywood, California

Terrible experience with Home Depot's subcontractor, Anahita Construction. The estimator Larry arrived visibly reluctant to do his job. He outright refused to take measurements or provide an estimate unless I committed to the project 100% upfront, demanding exact details and models down to the specific Toto toilet I planned to use. Expecting a homeowner to commit to a project without a baseline estimate is absurd. This was a complete waste of my time, and I am taking my business elsewhere. read more

I love their garden section here. The store is very well organized and the staff is helpful. I needed a gallon of paint and they've got so many great colors to choose from and they mix it rather quickly as well. Soooooooooooo many fabulous decorations for sale for the holidays coming! I get a little excited as you can tell from my videos lol. Prices are what you would expect. You can get some good deals on stuff if you search the store though. Parking can be very challenging. Every time I've come to the store it's very difficult to find a spot. I just wait it out and eventually someone leaves every few minutes. read more

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Everything from START to FINISH!!!!.. Delivery and Installation Thanks Again to the Whole Home DEPOT Crew read more

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The list of things that are wrong is too long. First, the place smells of pot. The help is helpless--they really don't know where things arena in some instances they could give a sh*t. Wish Lowe's were closer. read more

A young worker was moving items and a box of things fell on the back of my head. Though I was not injured, it did hurt for a few minutes. All I got from him was a brief "I'm sorry," then he went away. I am fairly athletic and strong, but a much more frail or elderly person would have been hurt. I will likely not be shopping at this Home Depot ever again. read more

Low ratings for a reason - Answer the phone!!! What is the problem there??? Please hire better people! They never answer and then when they do they transfer you then after waiting forever the line disconnects. If someone does answer, they say hold on then put the phone on the counter and eventually hang up! Awful. Please do something read more

This review is specifically for Frank Gonzales, who took his time to look up some specific butcher block countertops for me. He found some nearby at the Glendale Home Depot. While I waited, he called them and confirmed they did have them in stock. He did all that with patience but with quickness. Thanks Frank!! read more

The Home Depot - Hardware Stores Near Me - Hollywood, California

its very difficult trying ot get any sort of help here, trying to find a worker is never easy. Dont really like that not its all self checkout, there needs to be a balance read more

Home Depot is my go-to place for buying plants and gardening supplies, offering great value for money. I always bring my kids along, and we have a wonderful time picking out different trees and plants. Over the years, we've added avocado, apple, apricot, strawberry, celery, figs, and golden berries to our garden--all from Home Depot. The selection is impressive, with a wide variety of healthy, vibrant plants to choose from at reasonable prices. Whether you're looking for fruit trees, herbs, or berries, they have something for every gardener, and the quality is consistently excellent. The staff is also helpful and knowledgeable, making it easy to find exactly what we need. It's always a fun and rewarding experience for the whole family! read more

The Home Depot - Hardware Stores Near Me - Hollywood, California

I have to give this place 5 stars because I ran in to get plant hooks for my hanging plants and forgot my whole wallet nor did they take apple pay. The gentlemen that work there paid for my hooks! He didn't have venmo or cash app or zelle... Trust me I tried my hardest to give him his money and he just said pay when you come next time. That was so sweet and gentlemanly (is that a word?) Thank you Andrew! I will have cash in hand next time I come. read more

Home Depot in Hollywood is weak poor service. They never know where anything is or they don't have it.. I went there around 4:35 and the employees kept kicking me off of the aisles while I'm shopping or blocking and locking them off. So I went out to get my wallet from the car and they held my basket for me and when I came back, they put all my items back. I was so aggravated. I had been a good two 2 1/2 hours in there shopping already. It took so long because I had to find everything myself because they had no idea where things were. If you plan on going shopping there I hope you know where everything is cause they are no help.. at the end of the trip the few things that I had the wheel to pick back out that were important. They overcharged me for they charge me for three or four items that I didn't even get. Tell you what they won't get any more of my money. read more

This is the home depot that is closest to my place of residence and the one I visit most frequently. It's big and it's got a large selection, but organizationally, it is a bit confusing. In many cases it almost feels like the various merchandise was placed at random. My last visit there was trying to find spackle. I started off near the paint aisles and seriously went through three different aisles before I had to flag down an employee. In terms of value: this place is very close to Target. And if I can get the required item from Target, I will. Because it will almost always be less expensive. But when you're talking about more specialized tools and materials...in some cases a hardware store is the only place you can go. I do appreciate the check-yourself-out lanes, as they usually makes my exits quick and easy. However, this place could do with an overhaul in how they organize their departments. read more

Home Depot, where the customers know more than the people that work there. All I asked for was where the grass patches were and 2 employees in the garden section said they didn't have any. Behold, there was at least 5 species of grass and plenty of inventory as soon as I looked around outside. I've been waiting to write this review for several years as the people that are employed at Home Depot can not help you but they also don't know where anything is. Either raise their pay or train them better. What a waste of time. If I would have listened to the answers of these two employees I would've completely wasted a trip to Home Depot and Home Depot would've lost money. So maybe think about that. read more

The employees seem absolutely miserable and avoid eye contact at all costs. When you finally do corner one to ask a question, they will begrudgingly respond, only to inform you that they can't because it's not their section or that they are busy. Customer service has always been iffy here but now it's downright hostile. I mean, I'm sorry you hate your job but that's not my fault. I just want to buy something from your store. I mean, sorry, I guess? read more

Experience at this store last three months has been abysmal. Last time out at the paint department the a-hole that was supposed to be helping me with the locked spray cans was anything but helpful. Short and dismissive is a tame description of this abhorrent human being. Should never have been allowed to work on costumer service. I would love to use expletives to describe this excuse for a human being but I'm gonna refrain from that. Small specialty parts, screws and bolts and the like is non existent, you open the drawers to find them empty and whatever you find is actually miss placed. I made the mistake of trying to move the misplaced items out, only to get yelled at by another of their "wonderful" costumer helpers. All in all, never coming back to this store, unlikely to go to another home depot unless absolutely necessary. Do yourself a favor and try Lowe's first. You've been warned ! read more

Now this is a home depot. This is the type of home depot you will find the Mexicans at. No joke they're parked here just like on TV and want to know if you have a job for them. Outside of that this store stocks typical home items. Lots of women work here which is cool I guess but I'm not sure they know how to help me. Speaking as a female they didn't have an answer to how to fix my screen. They just said there's kits and follow the instructions. They have lots of employees here which is nice though. Still jobs around I see. Some legal and some not so much apparently. read more

Sales person at store great it was quick. Set up delivery and waited all morning however they didn't deliver. They came by left door tag but didn't bother to knock on door or anything and there were people outside. The delivery people couldn't even fill out a door tag and their customer service was as useless as ..... on a bull. What a bunch of clowns. DO NOT USE HOME DEPOT go to Lowes instead. read more

Ashley in the appliance department is amazing. She goes out of her way to make sure the paperwork is done correctly, the product is in. She takes ownership of her sales. She polite and professional. read more

Home Depot, where the customers know more than the people that work there. All I asked for was where the grass patches were and 2 employees in the garden section said they didn't have any. Behold, there was at least 5 species of grass and plenty of inventory as soon as I looked around outside. I've been waiting to write this review for several years as the people that are employed at Home Depot can not help you but they also don't know where anything is. Either raise their pay or train them better. What a waste of time. If I would have listened to the answers of these two employees I would've completely wasted a trip to Home Depot and Home Depot would've lost money. So maybe think about that. read more

Aloha to all who take the time to read these reviews... Hopefully the company CEO will take notice and take ownership... And soooo for a "home and hardware store, it'd disappointing to see that this restroom, on many occasions, has been disgusting for sometime. I love this home depot, although it's the closes one to me, but its not cool when I go to use the restroom and it's still hasn't been updated to proper hygienic levels. Please take pride in the one place we the public would like to have a safe and hygienically clean area to do out business. Gratitude and aloha. read more

The Home Depot - Yeah....we can do better Home Depot. You're a hardware store for goodness sake. #FixIt - Hardware Stores Near Me - Hollywood, California

Carlos and Nathan were both rude and dismissive when I tried to get help. Very poor communication and customer service from them.

Got my tree today and got some of the best service from Nelson. We were waiting for quite a bit but he made the wait worth while with his great charisma. Loved his fisher men jokes. read more

My daughter wanted to checkout the garden supplies offered at this location and buy some plants. Pretty good selection of plants, but we know we have seen better prices elsewhere. As for garden supplies, she only wanted one thing and they didn't have it. Apparently, you have to go online and order it. Ugh!! The checkout lines are pretty long, but the self checkout line went quicker. Several people not practicing social distancing (shocker) even when there are signs on the floor to remind you to social distance. Why is that so hard?!?! It's REALLY annoying. No shocker that the governor is shutting down some places again. Plenty of free parking. Many day laborers sitting by the curbside looking for work. Many of them not wearing masks or social distancing. Beware those of you who would think of hiring any of them. Unlike some stores that clean their shopping carts handles, I didn't see any of that happening at Home Depot so we ended up carrying our stuff just to be on the safe side. read more

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Alejandra was the most incredible sales person. She helped when no one else was there to. And as a small lady, she knew a whole lot about her power tools.. please management if your reading., hook homegirl up.., she deserves it. Not only does she deserve, she makes Home Depot look good... others only ingnored me all night, thinking I wasn't going to buy power tools, so no one would come to help... read more

The Home Depot - Hardware Stores Near Me - Hollywood, California

I went into this store super excited to purchase my new vacuum , went into the store they had a sale going on for this specific vacuum didn't think twice snatched the vacuum took it home only to find out , that the Vacuum I spent $290 on was used!!!! Someone returned this vacuum and the workers didn't check , when I explained this to the Customer service representative "Brissa " she told me to walk to the back and get it myself as if they couldn't call a worker to get one for the customer as we were only doing an exchange , This girl tells me "I can't call someone to bring me a vacuum just cause" like!?!?! What does that mean I'm a customer exchanging a vacuum you sold me used!!!! This Girl was only giving me attitude since the moment I Walked in . Looked like she hated to be there. So I requested to talk to a manager , she Called the Manager John Over when he came over I expected a well dressed put together manager , This man didn't bother to hear me out , and Diss missed what I had just said and told me I had to go to a different store 22 mins away and exchange or he can get my money back , As He was talking to me Super slow and slurred which had me thinking if he was Intoxicated I spend 2 days coming back to this store just for the customer service to be this bad, and I also , noticed he didn't care about what I had to say and told me he can give me my money back , I want a new vacuum not my money back I bought this for a reason. read more

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They don't accept Apple Pay! Keep Having to drive back home after pulling up.... How does a corporation not have Apple Pay. Honestly if this company didn't have a monopoly in this area and other areas I'd drop them quick. Poor employees get yelled at all day cause people don't bring their cards anymore. Crazy! read more

Regular Home Depot but the easiest free view of the Hollywood sign at the top of the Home Depot parking garage. It was a week day and no problem finding parking at the top of the garage. But then we ended up going to the observatory in Griffith Park is the best view but charges for parking. read more

The Home Depot - Hardware Stores Near Me - Hollywood, California

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Great inventory selection and good pricing. But it can be tough to get assistance or customer service.

Recently purchased a new fridge and flooring at Home Depot Sunset. Worked a customer service rep by the name of Carl. He was excellent. I believe he is somewhat new to HD but he is knowledgeable, patient, friendly and above all else competent. He is a star!! read more

Sandra, team leader at the Customer Service Desk Sunset, provided excellent service! She wears lots of HD patches recognizing her service. She wears them proudly and certainly deserves them and more. She went above and beyond to service us with a generous smile, enthusiasm and patience. She displayed the type of service more companies could use! read more

I told the clerk I didn't know much about tools, but I needed a "Torx T8 Security Screwdriver." She handed me.something saying it was it. I got home and found out it was not. I don't know how you can hear the exact name of the tool and hand a customer something that isn't it. A waste of a trip and money because they don't train their employees to get everything accurate. read more

I always leave here angry and frustrated because you have to walk around the entire place to find help and half the time it's some kid that doesn't even know the aisle numbers. It used to be a great chain of stores with knowledgeable people but not anymore. So I just won't go anymore. Maybe they'll all close like all the legacy places being lost. It's also really bad with all the Hispanic guys in the parking lot harassing you the entire time. It's especially uncomfortable for women. They had heavily armed security all over the parking lot that do absolutely nothing. I hate this store! read more

Parking here is a nightmare. There are motorhomes that people are living in taking up most of the spots. I am not against people living in their vehicles during such an uneasy time in the world-- but not at Home Depot. I know the name may suggest otherwise but it is a store for tools and home improvement. I came here to buy some lemon tress for a friends tea party. I thought they would brighten up the atmosphere and give a light and airy feel to the event. Before I drove across town to get here I called and asked if they had lemon trees and if the any of the lemon tress were sprouting fruits. The woman on the other end, Darla, assured me they had plenty. I drove from Weho all the way past the 101 into no mans land Hollywood. After 13 minutes of waiting for a parking spot I finally got one. I walked into the garden center and looked everywhere for a lemon tree section. When I could not find one I asked an employee to take me to them. The employee walked me to a dark corner INSIDE the store where there were 3 green lime trees non of which had any fruit blooming on them. I explained why I needed the trees and how they were going to be the center piece of my friends tea party and how yellow would brighten up the mood of the event and match the serviettes. This guy basically told me that limes and lemons are the same and if you use them to make guacamole it tastes the same. He did not care for my problem and couldn't connect me the employee who I spoke with, Darla. HUGE WASTE OF TIME. Limes are not the same as Lemons; not in color and not in taste. Next time I will drive to Burbank and go to Lowes. read more

Don't trust their "delivery" even though you pay for it. I paid seventy five dollars to have a small refrigerator delivered four blocks from this store. Website said they would bring it up one flight of stairs if necessary and place it in my kitchen-- perfect, I can do the rest. I called, twice, just to make sure they'd actually put the thing in my kitchen. Two large grown men show up to tell me that they will only leave it on the sidewalk, they "can't" bring it inside. What did I pay $75 for ? I told them to take the refrigerator back. I ordered from Costco, waited a week, and got free delivery, installation, and removal of old fridge from nice people. I'll never buy anything from this store again. read more

The Home Depot - see how small this refrigerator is ? - Hardware Stores Near Me - Hollywood, California

We didn't even make out of our car and inside the store due to being pointed at and harassed in the parking lot where you'll find 50+ Hispanic men looking for work I'm assuming? Regardless as to why they were loitering there, as a female I felt extremely uncomfortable and couldn't even get out of my car. read more