I needed to replace a keyed door knob. Fernando was great in explaining my options. For $5.00 (five dollars) he was able to rekey the door knob that I was purchasing to an existing key that I have that opens other doors in my household. He took the door knob apart and replaced the tumblers. Now I do not have to go to a locksmith. Fernando took good care of me. read more

03/21/2026 I recently bought a 40 gallon Rheem Gas Water Heater with a 9 year warranty got it for a good price $759 The workers helped me load it into my SUV. I called a local plumber and got the water heater installed for $300 parts and labor. My previous water heater was a Bradford White that was over 20 years old. This water heater produces Hot Water very amazingly quick!!! This water heater gets 5 Stars. Here's the -1Star part of this review I contacted the Home Depot installation company they wanted $1100 plus $192 for a permit. I don't need NO DAMN Permit their contractor's is a freaking damn ripoff. Do they think I have a Money Tree that I can put off $1100 for Labor? They can go take a F-ing jump into a bottomless hole. read more

Came here with my boyfriend while he was on the hunt for a specific tool, and luckily we were able to find it pretty quickly. We stopped by later in the evening and the store wasn't busy at all, which I really appreciated because it made the whole experience feel calm and easy to navigate. While my boyfriend was debating between a few different options, I wandered around the nearby aisles and the checkout area. They definitely know how to tempt shoppers over there! I spotted some really cool table lamps on display and they also had a nice selection of house plants that caught my eye. The employees we encountered were also friendly, which made the visit feel welcoming even though we were just browsing for the most part. Even though I didn't end up buying anything this time, I was definitely tempted. Next time I come back I'd love to take some time to explore the garden section too. Between the decor, plants, and garden area, I can easily see myself returning to browse and maybe bring a few things home. read more

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Great experience shopping here last night. Jose was outstanding! Very patient and helpful with all the questions. He also helped us cut the wood. read more

I only shop at Home Depot if I don't need any advice; otherwise, I would go to Ace Hardware which hires people that can help "Do It Yourself" people like me. Recently, I had a absolutely horrible experience which made me realize that Home Depot (HD) allocates the most resources to areas which they make the most $$$. I bought a garage door opener with installation for an extra $178. The installer called me to discuss the installation and told me that the $178 installation quote was only when the garage door is for a roll up type and not for my 1 piece wooden garage door. So I returned my garage door opener for a refund and purchased a more powerful garage door opener and was told by HD that the installation charge would be almost $600!!! Fortunately, I found Joel Garage Doors in San Gabriel to professionally install my garage door for only $200 :) The lesson of this experience is to NEVER hire Home Depot to install your purchase; instead, take the time & effort to hire an installer from Yelp. read more

So I was having trouble with the curbside pick up I wasn't receiving the link to check in I called the store and violet was so nice and helpful she actually just had me call back when I arrived and she brought out my supplies to me . Thank you violet for your kindness and professionalism !! read more

Came here to find smoke/carbon monoxide detectors for my parents. Plus, we were in the area. Parking and location was simple and the warehouse is huge. There were many to choose from and a lot of them were locked behind a gate of some sort. There was a QR code to scan if we needed assistance so I thought that was awesome! We were looking for a battery operated detector and asked if the dual detector would pass hone inspections. We also went on blind faith that the staff provided for us in regards to the battery lasting 10 years. Came home, opened the box to install and found out it needed to be hardwired in. Thats the last time we go on blind faith... went to another home depot to exchange the product. read more

The Home Depot - Nurseries & Gardening Near Me - Monterey Park, California

Absolutely terrible service, no one to help in the electrical department. Store manage, Eric Ibarra, what are you going to do. read more

I usually get good service when I come here. There's always someone available when I need to ask for recommendation for something that I need to get (so many selections to choose from). And it's always fun to look at the flowers. read more

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Never order pick up at this store, they only have inexpensive person working both pick ups and returns, takes forever and they don't seem to care about their customers. read more

Lots of parking. Everything is well stocked. Employees are helpful and direct you to the right place.

Devery needs a raise immediately. Helped me look for something we needed for a washing machine. He was very informed and knowledgeable on what we needed and how to use it. He also took time to help us find what we needed. 10/10 service i will definitely be coming back asking for him! read more

The Home Depot - receipt - Nurseries & Gardening Near Me - Monterey Park, California

Phenomenal Customer Service at their Christmas Tree lot. This review is short but necessary. I went by myself to get a Christmas tree at Home Depot. They had plenty of trees to choose from. The trees were looked fresh and were not dried out. The staff who was there was very helpful. They happily took my tree to the for me to prepare it. I came back after I paid and was ready to schedule the delivery of the tree because I was unable to lift the tree and tie it down in my own. I asked them if they would tie it to the top of my car and they said yes. The process is easy. There is a drive up lane that is easy to see and clearly marked. You drive up and they secure your tree with care to the top of your vehicle. They made tree shopping pleasant and the quality of service beats their competition. I hope they are there next year. I highly recommend getting your tree from them. The prices are reasonable and the service deserves 10 stars! read more

This is a really great Home Depot location, They just need to improve on the order pick ups . But other than that. The building is clean and well organized. The staff are pretty read more

The Home Depot - Richard manager - Nurseries & Gardening Near Me - Monterey Park, California

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I like the store and layout, but I had no less than 10 people ask me if I wanted help today when I went shopping. And it feels like less like "Can I help you?" and more like "Are you stealing anything?" Really frustrating, can't shop in peace, it wasnt like I was browsing or anything either. This is on the "good" side of town too. I don't know why its like this now. read more

I was greeted by everyone wearing an orange apron. Went to paint section & the man at paint counter (who was very busy) answered my questions & gave helpful information for my project. Then, i needed a shopping cart, i was assisted by Jasmine who went out & brought me one! She also assisted me at time of checkout. Each one of them working with a genuine smile & offering assistance. Great team! read more

Came to this location in search of a base cabinet and a counter top. We were lucky enough to find what we were looking for. We are thankful to have come across Richard & Lydia at self check out! They were incredibly helpful, polite and very attentive. Thank you both for helping us with our purchase today. My 5 stars are definitely for you guys! Thank you once again Richard & Lydia you both are the best! read more

I want to share my experience so others can be aware when purchasing items from this location. I purchased an electric tankless water heater from this store. Two days later, I returned it because my plumber informed me that I had purchased the wrong model. The box had never been opened the tape was still intact with no rips, tears, or cuts. When I came back to return the item, the cashier opened the box and claimed there was water inside the unit. They told me it had been used and refused to accept the return. I was very surprised because I had never opened or used the product. Being accused of using the item was very upsetting. I asked to speak with a manager. When the manager arrived, she initially repeated the same claim that the unit had been used. I explained that I had just purchased it two days earlier and had not opened the box at all. They also told me that I should have opened the box in the store to check the product before purchasing it, which I found unreasonable. Eventually, the manager checked the product code in their system. It appeared that the item may have been a previous return. After checking, she processed the refund but did so without any explanation or apology. This experience was very frustrating and unprofessional. Customers should not be accused of using a product when the issue may have come from the store selling a previously returned item without properly checking it first. I recommend double checking items carefully if you shop at this location. read more

Went in around 1pm on a Tuesday to look for an appliance in person for my sister. We asked for assistance from Mario who really blew us away with his service and attention. He helped my sister apply for a credit card, offered super helpful info on the ranges available for earlier delivery and also got us a $50 discount for getting a credit card. Home Depot had some competitive prices and we decided not to shop further after being so impressed at the customer service experience from Mario! read more

Quality/Quantity - Consistent, my DIY place. Atmosphere - Well, it took a while before I got my footing and figured out where everything I needed was. Day 1 took a long time... But after 4 straight days, I now know the place like the back of my hand. Crazy busy mall, so I just park in the back and walk. Open 7 days a week, Monday to Saturday from 6am to 10pm, Sunday from 7am to 8pm. Service - 3 days had good service, 1 day had a rude cashier working the contractors register, see my Yelp tip. The good news is that I usually don't let 1 rude person ruin my experience and usually do not count it against the business. Price - I don't check, reasonable prices for good quality products. Amazing return policy. Owner Comment - Congrats on your success since 1978, now with 2312 locations and growing. Ranked #5 (2020) on the Fortune 500. What would take you to 5 stars overall is customer service. read more

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I wanted to leave a huge shoutout to Ashley over at the garden center, she had given my grandma and I a great deal on an outdoor lamp, and was really patient as well while we were signing up for the membership she told us about. the wifi was really finicky so we had some trouble loading some things, but she was really patient and walked us thru the process no problem while handling the line we were causing lol. I hope she knows shes a real one for that read more

** Kid's Workshop Review ** I love that they do community events, perfect for the little kids to have some fun activities. You can sign up online, it happens first Saturday each month, starts at 9 am, while supplies last. My baby girl who's 2 and half has gone about three times now and she loves it. You can work on your project there or take it home. They have a little area blocked off for the kids to make their projects. There is also a few staff monitoring and assisting. If the project you signed up for is not available, they always have backup projects for your little ones to pick. Parking for this location is a bit tough since it's right next to Costco. But after you circle a few times, you would be able to find a spot. Highly recommend taking your kids here! Oh! Also, they give out these cute little Home Depot aprons. read more

The Home Depot - First Saturday - Kid's Workshop - FREEEEEEE - Nurseries & Gardening Near Me - Monterey Park, California

This is for the kids workshop and i loved it! This concept is so cool and lets kids get hands on and dirty! Why not?! The kids workshop is usually out back to the side. The place has a huge parking lot and lots of options within. read more

Today I came to the Home Depot in Monterey Park and I was impressed. As soon as I walked in, I was greeted by a staff member who immediately offered assistance. As I continued walking through the store, two more employees also asked if I needed help. We've really come a long way from how things used to be, I notice the improvement. Although I didn't need help at the time, it felt good to know that attentive and helpful staff were available if I did. When I got to the register, I was greeted and helped by someone I believe was named Sarah. She was fantastic !!!!! great attitude and excellent customer service. I was struggling a bit due to pain in my arm, and she didn't hesitate to take ownership of the situation. She offered to scan the items for me and made the checkout process smooth and easy. Because of all the great customer service, I'm giving this store a five stars. Keep up the great work! read more

Will not refund the money that is owed to me saying that there was an error. Keeps giving me the runaround and its super unprofessional. And also i called their customer service number and the lady on the line kept giving me attitude. read more

Do Not Buy Gift Cards from Home Depot! I purchased two $100 Home Depot gift cards and gave them to a friend, only to find out later that there were no funds on the cards. When I tried to report the issue, I couldn't get through to anyone. Every attempt to contact customer service--whether by phone or online--led to dead ends. The process was infuriating, and no one seemed willing to help. This experience has been deeply disappointing, and I feel completely let down by Home Depot. If you're thinking about buying gift cards here, save yourself the headache and look elsewhere. read more

Tonight my wife and I came in at 7:15pm on Oct 13th and needed to get pvc pipe cut. Victor offered to help and was amazing. The building needs more workers like Victor... Thank you and we will be coming back... read more

I'm back. Regarding my order with HD, which was to be delivered on Saturday 03/01/2025 between 2:00PM TO 6:00PM. I really hate to give such a bad review, after the great service I received from Rosie when I purchased my merchandise. I had an appointment early on Saturday decided to get my car washed then to go a nice breakfast as I was leaving the restaurant I received a text stating that they weren't able to deliver my order and to contact them to reschedule. I was completely confused as my order wasn't scheduled till 2PM. Without going into full details with a lot of back and forth. This is what happened. Well apparently the I did not know that HD hires 3rd party delivery people (like uber and Lyft), whomever placed the order put in the wrong code for a larger vehicle. Hence, the individual who showed up, their vehicle was too small for my package. But heck it was only 11:30AM. So I called HD customer service dept. mind you the staff were extremely nice and understanding. They rescheduled my delivery between 4:00PM to 6:00PM. I thought great it will still get here today & was no issue because the person that was coming to put it together was arriving early Sunday morning to put it together. Fast forward to 5:20PM, still no call from the driver. Why because they told me they would call 30 minutes prior to delivery. So I called them. Now they stated that they attempted to deliver. What does that mean attempted. I was home all afternoon and with the door open my driveway ready so they park there and put it into the garage. Well the lady in the phone said yes no one was home. I immediately told her that's a lie I can see from the front door as well as hear everything with the door open. So sent put me hold for a while and a bit later I saw another call coming in from Home Depot I was going to switch over but decided not to as I was still on hold. Than a few seconds later they picked up the line and she said can I help you, I said I was on hold because someone is supposed to explain why my order did not deliver today. She said that was me. As we spoke she said a voicemail was left on your phone and that I was notified. As she was speaking I did not see a voicemail. So I gave it sometime to come as we were speaking. And still nothing. I asked when was that message left and to please check my order details. She said just a little bit ago. I said are telling me as I was on hold you called the leave a voicemail knowing that I was already on hold. She replied ughhhh. So between this morning and now no one bothered to call me directly to advise me of the non-delivery. She couldn't say much. I expressed just how upset I was with them and their untruths and trying to cover it up. So I drove my 2 miles to HD and got a refund. I will take my business to Lowe's. I never received bad service there. Never again will I buy anything that needs to delivered from Home Depot. For that matter maybe not buy anything of substantial value period. I'm done read more

The bad is there's a sick kitten in the garden dept., on top of the mulch bags outside. The poor thing has a growth on its eye and nose area. I notified the person in the garden dept. The response was , "yes, I know". So, I called on the phone once I left the store , to speak to the manager, no answer whatsoever it rang over 50 times. I called animal control Monterey Park. I was told it's private property. Therefore, they could not trespass unless they had permission from home depot. I couldn't reach the kitten it was about over 7 ft. Above on the top of the Mulch bag. read more

Waited for 40min for someone to come and cut some wire for me. Ace hardware here I come. This place is a joke when it comes to customer service. read more

Awful customer service. I asked a supervisor supposedly his name was Bryant, didn't have a badge. I was doing a DoorDash order and I showed him the item I was looking for, dude couldn't even read !? Then I go to a group of workers that looked like they were sharing boogers which each other they had no clue ??? Never again. read more

Brittanie was super helpful! We were able to get in and out with everything we needed in less than 20 mins thanks to her help.

Stopped by for paint and had the worse experience. I had no idea about buying paint or what I needed for maybe 4 feet wooden boards. I asked the cashier with long black hair that's up to her waist. I didn't get her name unfortunately. She had long thick lashes. She was VERY RUDE! I asked her about the paint sizes they had so I had somewhat of a clue of what I needed. She immediately answered in such a rude tone "Uh theyre right over there." With no context no direction just sending me away. I unfortunately had to look for it on my own because she was extremely so rude and very unprofessional about it. I noticed she was also giving attitude to the customer before me. Other than that, its pretty easy to navigate around the store and find things on your own. Paint that's 29.0 FL Oz is about $25 per can. read more

I love this Home Depot but there is a worker by the name of Richard, who is a cashier who is very rude and very unprofessional management really needs to look into changing his position. read more

My husband was recently there buying cement bags, he got there just in time before they closed that department but before purchasing a pallet full of cement bags he asked the cashier if he was still in time to purchase them, long story short he paid & they forgot to take the cement bags to his truck had him waiting for more than an hour outside in the parking lot by his truck & when he kept asking they kept telling him to wait by his truck AGAIN!! When the guy took out the pallet with the forklift he mentioned it was the first time they got told him about having to take the pallet outside. Point is they need to do a better job because their customer service sucks! My husband got upset & just asked for his money back, it was till THEN when they decided it was time for them to help him! DO A BETTER JOB! read more

I went to get an estimate for kitchen cabinets as they were having a 40% sale on cabinets which I would have paid 6500 for cabinets alone. It cost $199 for the installer to go out to measure. I asked what the usual estimate was for demo and for installation, but no one could give me an answer until I paid the $199. Their contracted company came back with 2k to demo and 15k installation for a small kitchen. I decided to go with another contractor who would create custom cabinets for 10k and 500 to demo and haul trash. Home Depot is contracting with the wrong companis. read more

This workers are POS and un professional team starting with Fernando the manager! Not honoring what i previously bought an item that were purchased at there home depot! Then this other gentleman approached me when i was doing a return and started to harass me saying that they took a picture of my work truck! Explained to me that the person that ask me for a recommendation about a Milwaukee vacuum I explained that it's really the type of work he does , and left continues shopping I bought a turkey Fryer and peanut oil with my credit card this gentleman were not helping at all they were accusing me of something that was not worth or had a idea this guys need some serious help and training I would probably get a lawyer for harassment not cool at all read more

I hope the store manager looks into their employee named Dimitri. He was extremely rude to my dad and unprofessional. My dad wanted right make 2 copies of a key. Dimitri has a serious attitude problem. He never smiled, he was constantly on texting on his cell phone while my dad was trying to get his keys out from his key chain. When my dad asked him the price of certain keys, he responded like he was interested in helping him. Look at your cameras on 10-24-24 and see Dimitri texting on his cell phone while assisting customers. read more

There is an employee whom I came across who seems to hate his job to no end. On his ID, it says Nando, but I'm not sure it is short for Fernando. The man was extremely rude to me and acted as if any questions that I tried to ask were bothering him by asking them. Customer service was terrible. He is a horrible representation of Home Depot. I would advise him not to take his anger out on customers, if you don't want to work there or hate working with people then you might want to think about finding another job. read more

Wanted to buy a door asked for help and they never came going to lows to see if they can