I have to give kudos to the gentleman working in the tools department. I can't remember his name even though I really wanted to give him a shout out. He is an Asian gentleman probably in his fifties. Anyway, I haven't received customer service like what he provided in a very long time. He went out of his way to find something for me which included him having to get a ladder and move half way across the store. Climb to the very top shelf to grab the item I was looking for. As someone who was fed up with Home Depot due to a poor experience in the past, this team member changed my perception. I am now a returning customer to the Home Depot. I think retailers need to understand that as consumers we can just go on Amazon and get what we need most of the time. However, when you create great experiences through amazing customer service it brings us into the stores. Hire more people like this man and more people should learn from him. read more

I visited Home Depot looking for help with a door repair issue. In the door framing aisle, I asked an employee for assistance and was told he was "only a merchandiser" and directed me to the customer service desk. When I approached customer service, I explained my situation to Dory. Unfortunately, the experience only got worse. She appeared to be sitting at the desk on her personal phone with what looked like a personal journal or notebook open in front of her. When I approached, her response came across as sarcastic, dismissive, and condescending, as though helping a customer was an interruption to what she was doing. After being sent to customer service for assistance, I was then told they couldn't help me with the repair issue anyway. At that point, I was frustrated and questioned why I had been directed there in the first place. To be transparent, I did use some choice words during the interaction. However, that frustration stemmed from the incompetence, lack of assistance, and attitude I received throughout the encounter. While I could have expressed my frustration differently, it does not excuse the unprofessional behavior I experienced. The situation escalated to the point where a manager, Chris, was called over. When he approached me and asked, "What's up?" I calmly explained what had happened. Instead of attempting to resolve the issue, Dory got up from her chair and essentially issued an ultimatum, stating that either I needed to leave or she was leaving. That level of entitlement and lack of accountability was astonishing. Rather than continue the confrontation, I chose to do the responsible thing and leave the store. I went to Lowe's instead, where I was treated respectfully and received the assistance I was looking for. I came to Home Depot seeking help and guidance, not sarcasm, indifference, and hostility from customer service. This experience was disappointing, unprofessional, and far below the level of customer service I would expect. read more

Great Service and a Beautiful Garden Center in Oceanside The Home Depot in Oceanside is one of the best-run locations I've visited. The store is clean, well-stocked, and easy to get around, whether you're shopping for hardware, tools, or home upgrades. The garden center is absolutely beautiful--so many healthy, vibrant plants and a great variety to choose from. I even found a couple of rare houseplants I hadn't seen anywhere else, which was a fun surprise. It's definitely worth a stop if you're into gardening or just want to freshen up your space. The staff here are helpful and knowledgeable. One associate took the time to walk me through a plumbing question and helped me find exactly what I needed. That kind of service really makes a difference. Fast checkout, easy parking, and a pleasant atmosphere throughout the store. Whether I'm doing a big project or just browsing for ideas, this Home Depot always delivers. Five stars! read more

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I stopped by here to get key duplicates. Service was fast and price was good The workers were friendly and helpful. There's a good selection of items for your home. I also prefer going here to use the bathroom, they seem to keep the bathrooms pretty clean and stocked. read more

We stopped in at Home Depot on our way home from San Diego. The store was well-stocked, and the staff was helpful. They had a great plant selection -- healthy and well-organized. A solid stop for home improvement needs and garden finds! read more

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May21, 2026- went to purchase mulch as part of Memorial Day sale. GOOD + Nat was excellent and loaded the 15 bags of mulch in my car with speed, professionalism's and a positive attitude. BAD-MINUS- Rebecca "garden associate" she had the worst attitude when it was determined that the product that was out in the lot could not be loaded and it would have to be pulled from inside the garden area. She was so "grumpy or put out " at having to explain . She did not want to be bothered. She also treated Nat (HD assoc) as her lap dog. She is a terrible representative of HD and should just go if her attitude is as poor as it was today (May 21, 2026 approx 2:20pm). Rebecca shouldn't be in customer service she isn't capable of performing in that capacity and probably can't spell the words not cares to learn. Nat excellent,A+ Rebecca F- Nat value=++++++++ Rebecca value=------------ read more

ABSOLUTE DELIVERY NIGHTMARE!!! Avoid at all costs. If you value your time, money, and sanity, do not buy appliances from the Mission Avenue Home Depot. Their delivery logistics are a total disaster, and their customer service is shockingly rude.My stove broke weeks ago. As a busy working professional with kids, managing without a stove has been a nightmare. I had to wait until I could finally take a full day off work because Home Depot originally quoted me a massive 12-hour delivery window (8:00 AM to 8:00 PM).The night before delivery, they completely changed the script, emailing a 7:00 AM to 11:00 AM window. Because I could not be there right at 7:00 AM, I immediately called customer service. They assured me I was "delivery number five" and wouldn't see them before 8-9 AM. They explicitly told me "no problem" when I said I'd arrive by 8:00 AM, and promised a 30-minute heads-up call.Every single word they told me was a lie:No 30-minute warning: Just a missed call at 7:07 AM.Arrived way early: The driver was at my house by 7:21 AM.Zero flexibility: I spoke to the driver immediately and told him I could be there in 20 minutes. He refused to wait more than 11 minutes and drove off.I then spent OVER an hour on the phone with Home Depot delivery customer service. ALLEGED MANAGER NAMED DANIEL WHO IS JUST AWFUL Instead of fixing their mistake, the staff was defensive, incredibly rude, and completely unhelpful. They refused to acknowledge their scheduling error and flat-out refused to reschedule for the same day--completely wasting the entire day off I had to take.They left a family with kids stranded without a functioning stove for even longer, all because of their own internal misinformation. Avoid appliance delivery from this location at all costs. **+*AS WE ARE STILL ON THE PHONE WITH NO RESOLUTION OF AN ISSUE THAT SHOULD BE EASY TO SOLVE THEY HIVE A CANNED RESPONSE BELOW THAT DOES NOTHING TO FIX THE PROBLEM THEY CREATED. read more

I don't appreciate having to ring up my own purchases when 2 employees are chatting and laughing. I'm doing their job while I pay full price and they are having fun. I visited the store on June 3, 2026 at 12:10 PM. Very frustrating. read more

They offer a wide variety of products here. You can find just about anything you need for home repair, etc. We had them install a garage door. They sent someone to my home to do an inspection and the installation price went way up based on the inspection. We expected the job to be completely finished within a few weeks. It, however, took a long time for them to get the installation scheduled. About seven weeks passed before they completed the job. That was disappointing. Home Depot is great if you need building materials but they seem to be a bit slow if you need them to install something. read more

Worst customer service in lumber I've ever had. I went in today with exact measurements needed for wood to be cut to build up my trailer. I went to the wood cutting guy in lumber, an older guy, and he treated me like I was an idiot for asking questions. He then directed me to pressure treated wood. I asked if he could cut that wood for me, which he replied "I don't cut that here!" and walked off. Two customers next to me heard the whole thing and said that was the rudest person they have seen here. I walked out. Going to Lowe's. Was going to buy power tools too but I'll buy those from Lowe's now. Never shopping at Home Depot again. Terrible read more

This a homedepot has to be the worst homedepot I've ever visited throughout the California area. There was a young Hispanic female at the return dept and I asked for a refund for some items I purchased days ago. I am a pro account holder that spends 10's of thousands of dollars month. I believe my return was about 109.00 and she refused to to give me cash because she said there is no money throughout the entire store. As a contractor, time is money and when you have to drive miles to buy or return items, there is time, gas, and waiting losses. I will go to Lowe's whenever I am in this area, customer services is bad and you can't even reach anyone when you try to call to file a complaint. read more

Sunday mornimg at 815AM durimg prime planting and gardening season . The garden center is locked up with no one in sight . They also close the gates very early in the day . Not wanting to cart 300 pounds of soil , and plants all over the store . Guess i will go to Lowes again . Why do i continue to come here ? read more

Home Depot put tile down in my bathroom and a couple weeks later we noticed that that was a bubble, which had water in it and we never had waters or leakage before they did that so they did not put down the right sealer to seal it because there's no leakage from the toilet of the bathtub so before and we never saw any water and when Call back to repair it, they said that they were not responsible so I rate them very low and I think it's irresponsible for me to pay for work from them and then they say that they're not responsible well I didn't do the work read more

Good luck if you need to call the department that sells windows (DOORS / WINDOWS, or MILLWORK). I tried for days - I'd get transferred to doors and windows department from the main number, the phone would ring a few times and then it would be disconnected. This happened over a dozen times on multiple days before I gave up and called the Home Depot across town on Vista Way. They answer the phone every time. read more

Everything. Item I wanted showed 3 in stock, rep found there were zero. Inventory not reflective of items. Had to wait 45 minute for a manager to tell me my gift card had fraud and I need to call the gift card fraud department and to wait for a replacement card. Ended up waiting an hour for nothing. read more

They said it opens at 7 am today and it's 7:58 am! Waste of my time! People outside are waiting!!! read more

First off, let me start with saying Diego "like San Diego" (as he said with a smile) was a rockstar and should be given a raise and accolades because he was the ONLY willingly helpful person in this store. We came in to purchase a grill and literally stood around asking for help for over 35 minutes before he came around. After 50 minutes and we still hadn't gotten the grill off the top shelving unit. Diego made several calls and went to the back a few times to find someone with a lift to help us. Thankfully 2 individuals came and operated the lift and helped us out. I understand running a skeleton crew overnight but it's a weekday during shopping hours. I cannot believe how understaffed Home Depot is keeping this store. If I didn't want this grill, I would have walked out and gone to Lowe's where people actually are willing to help. Very very frustrating experience. read more

While there are a few exceptional employees, such as Steve in gardening and Kendall on the front end, many of the others are just plain lethargic. Pro desk is of little help as they can only tell what you already know (inventory wise). Asking someone to physically check for something? Forget about it. But hey, all three at the desk can have a spirited conversation with themselves! Checker experience doesn't fare much better. No greetings, no smiles, just spiritually absent. Drive a little farther to another store to get the customer service Home Depot used to be known for. read more

Arrived this morning g at 6:00 to grab the tree I have been wanting to they were sold out but one of the managers, Clea called someone over to grab the display down for me!!!! Thank you so much for the excellent customer service I ALWAYS receive at this location. read more

The Home Depot - Nurseries & Gardening Near Me - Oceanside, California

Everyone at this store has always been helpful and kind. It is a challenge to find someone to help sometimes but I understand why being so many stores have had to cut employees. Much rather deal with them than Lowes. read more

The employees here like Sergio, Kelly and some other Hispanic woman are bad at explaining things or dealing with phone calls. For example I bought a new Bosch dishwasher and everything went well until the installer told us they couldn't haul it away because it was a hazard due to cockroach droppings inside the unit. Kelly never told us about this in the initial rundown of what to expect with the delivery service. I had to later on get ahold of WM to haul the unit away. Another time, I bought a Samsung washing machine and the same process happened again. The installer couldn't install the washer without having brand new hoses attached to the unit. So the washing machine was never connected and the woman who sold us the unit never explained that. I get a call back from Sergio regarding the hoses for installment and he himself didn't explain the process very well either. I asked him if I could get the original receipt and protection plan booklet back and he told me that info is on an email sent to me. I told him I get that but I would like everything original in paper form handed back to me. It ended up as a back and forth match. I don't get why employees argue with customers when it's not needed. Just a simple yes goes a long way Sergio. Moral of the story, most employees here don't know what's going on or weren't trained well enough on dealing with the process of installing appliances. To add to that they also don't understand that if a customer wants his original receipts back you just say yes and end the call. SO ANNOYING SERGIO. These are a few mishaps but should never happen. read more

I didn't get what i originally came for but I did find some good stocking stuffers. There were a couple of workers who helped me find what I was looking for but ultimately wasn't what I had In mind. Friendly service. They do give military discount if you download the app. read more

The Home Depot - Nurseries & Gardening Near Me - Oceanside, California

Adding to a previous review from March 2nd, 2023 (4 days ago). As we continue to wait for additional parts that were not included with our dishwasher purchase (we were not allowed to return the appliance despite being misled in our ourchase and on the return policy), we are now experiencing ancillary problems. Because we are unable to install our new dishwasher, we have now experienced flooding in our kitchen as we hand wash every dish we use. The pressure from the sink water going down the drain and pushing through the drain tube of the old dishwasher resulted in water building up within the dishwasher, then seeping out and flooding our floors. Appliance buyers beware. Please be sure to ask if everything you need to install your appliance is included (even things that have normally come with past appliance purchases or are brand specific parts). Do not depend on the appliance sales staff to properly inform you about your purchase. If you do not verify and confirm the parts needed, you will be stuck with an appliance that you can not properly install or return, and you may need to wait for brand specific parts to arrive. Also, no appliance from Home Depot is returnable or refundable after purchase; only replaceable if damaged. Keep this in mind because Home Depot's staff will not explicitly tell you this. They will just staple the notice to your receipt AFTER they have finalized your purchase. read more

The Home Depot - Flooding at the base of our cabinets due to old dishwasher not being able to handle backpressure from running the sink water. - Nurseries & Gardening Near Me - Oceanside, California

Low prices are just the beginning. Whatever you need for your home or work, they've got it all in one place. Tons of parking. Lots of associates that are knowledgeable and eager to help. No matter what type of project, big or small, you'll find the tools or plants to beautify anything. Their stock just keeps going up and up and I can see why. They know what they specialize in and do it well. Price, value, selection, nobody even comes close. read more

The Home Depot - 3 Ply! - Nurseries & Gardening Near Me - Oceanside, California

Todd in the carpet section was very helpful. He was patient to walk me through the different types of thickness and pricing. He answered all of my questions. You can tell he loves his job and genuinely wants to help customers. read more

Variety of tools, paint, lumber, and gardening tools. Well stocked and there is always staff asking if you need help. Can get quite busy during the weekends so plan ahead. They have seasonal flowers and various fruit trees. Has a large parking lot it's own entrance. Return line can be quiet long at times. read more

Needed to do a zero but didn't have that option. Been a customer for over 25 years and my company and employees are always buying supplies. I have noticed many costumers inside not practicing covid guidelines. Your looking at a product to purchase when you feel someone behind you and they sneeze only to turn around and they are not wearing a face mask. Completely unfair to my self and my employees safety. Everyone should be wearing a mask and if they don't like it order to pick up. Plain and simple. Why are these guidelines not being practiced by Home Depot and Lowe's? My employees have concerns and are uncomfortable coming in for their health and their families. Something needs to be done guys. Not a happy customer for over 25 years with you read more

The Home Depot - One of the many not wearing a mask, especially with covid cases tossing cone on guys you can do better. - Nurseries & Gardening Near Me - Oceanside, California

Ana and Susie are awesome the staff at this location are friendly and helpful thanks for the great service

Watch out for delivery from this location. Ordered 10 bags, delivered 9 bags. Called customer service, she said will refund 1 bag. Never seen it. read more

After having a cabinet fall off, suddenly at 4 AM, night before last, my entire cabinet, holding all of my dishes, fell completely off the wall and into pieces. The seller of the Manufactured Home had not secure the cabinetry. This caused me to lose hundreds/thousands of dollars worth of antiques, sentimental items, as well as every dish and cut I owned. We live in a tiny house, and this is/WAS THE ONLY FULL-SIZE WALL-HANGING CABINET IN THE ENTIRE HOME. We just came to Home Depot, this location, to try to locate a cabinet that might match, as close as possible, to the cabinet we had in our kitchen. When we arrived at Home Depot just now, a fair-skinned, blonde, young woman was sitting down there at a desk. She kindly asked if she could help, but then, when we told her what we needed, she stated she, "would love to help, but that she was already on overtime." We then asked to speak to somebody who worked with cabinets. She said, "I can try to call somebody over to come help, but the guy who works with cabinetry is gone for the day. Home Depot: Does this sound like you or YOUR EMPLOYEES want to earn our hard earned money?? I suppose of the 50+ people who are probably working there now/today, there's not a single person capable of being of assistance? We had cash in hand, ready to make a purchase just now. If your employees are already working OT, take them off the floor. Otherwise, customers need your assistance. It's tacky and in poor taste to treat customers like you're too busy for them. Other consumers have Lowe's, Ace Hardware, Harbor Freight, and Amazon. With these being your competitors, you don't have the time to brush of customer who (used to) always to come you first. This was the last time we come to you first. Last would be too soon. Please improve before the whole chain goes under... read more

The Home Depot - This is us walking out with the front face of our cabinet, without having received any assistance, whatsoever. - Nurseries & Gardening Near Me - Oceanside, California

This review is long overdue. We placed a significant order for bulk gravel for a deck under construction, scheduling delivery 10 days in advance. The delivery was set for the day before our contractors required it. On the day of delivery, I called mid-day to confirm the delivery time. The Home Depot representative assured me that the truck was out for delivery. However, at 6 PM on the scheduled delivery day, I received a call notifying me that the gravel bulk bags were not on the truck, and my order was canceled. The store manager did her best to arrange delivery first thing the following morning, but was unable to secure the time. It's worth noting that Home Depot employs a third-party truck company for deliveries. What disappointed me the most was the lack of a formal apology or any form of compensation for the inconvenience. We had to scramble and pay more for gravel to meet our contractor's deadline for the next step in building the deck. In addition, we had to go to the store to get our refund. No future credits for our time or gas! If your project has any kind of timeline, I would advise against ordering from Home Depot. read more

This location is my second favorite in the county to shop at: it's the closest to my new house, and though I may not know the staff here as well as I now do the ones at the Vista store, they're always very friendly and helpful. The supervisors/ department managers who know the most about the available products they carry are not typically at the store until closing, which can be a bummer for people like me that hate shopping in huge stores during peak hours (too many other humans to be adulting around!), but I have left my phone number at the desk located in that section and the employees on duty have always been great about having the manager get back to me when they finally do come in the next morning. It's a little out of the way for anyone further west, so this location is not generally as crowded as the Vista store. Also; if you're walking around slack-jawed because there are eleventy million types of handles for a cabinet and you're not quite sure which you need, there's always someone with a big smile and a bright orange apron who will pop up and help you...even if it's not their department or their expertise. Home Depot also sells a book for $20 that is a brief overview of almost every DIY project you can think of, and for people like me who have technological issues and cannot navigate YouTube, it's nice to have a giant book that touches briefly on everything from wall anchors to cabinet installation, painting, and drywall repair. They've also got a guarantee on their plants - for those of you who enjoy growing your own food (I've bought many kinds of food bearing trees and bushes as well as hanging tomatoes and strawberries, veggies and vine type edible plants - I use my landscaping as a double for harvesting my own food - canning and freezing what might be needed to late through barren months and leaving me enough to have a basket at the end of my driveway with excess foodstuffs...if they're not taken by someone who needs them that day, I take them to the local food bank - whoa, tangents!) Anyway, if you buy any plant (food or otherwise) they guarantee it - if your plant happens to die, just keep the container and receipt and they will be happy to refund or give you store credit. One last caveat...they also have a 10% military discount - just show your card at checkout! DIY projects can be daunting, but the feeling you get when you know you have done the thing yourself that improves or fixes your biggest investment and asset in life is absolutely priceless. This location is definitely one I'd recommend, they've got terrific customer service and if you're handy with tools (they also sell safety equipment!!!) then you can save yourself a bit of cash by doing it yourself rather than calling in the handyman. read more

The Home Depot - Pretty DIY superstore...shiny lights! Haha! - Nurseries & Gardening Near Me - Oceanside, California

Do not trust this Home Depot. We bought our son a tool set for his Birthday and Christmas gift and when we opened the tool box set. We found this !!! 5755 Mission Road in Oceanside !! read more

The Home Depot - Used tool box set !! - Nurseries & Gardening Near Me - Oceanside, California

Tom (Mr. Baniwas) at this Home Depot (5755 Mission Ave, Oceanside, CA 92057) is simply the BEST! When the weed whacker I purchased from a friend broke after a week of using it, I went to this Home Depot, hoping that someone who is nice, easy to talk to and knowledgeable will take a look and give me some suggestions as to if it can be repaired, and if it is not, which weed whacker is the best for my needs. That's exactly what Tom did for me! Tom was kind, looked at my broken weed whacker and suggested me a couple of things I can do, trying to fix it. I then took the broken weed whacker to a repair shop, but the repair cost estimate was very expensive, and I decided to buy a new one. When I returned to the Home Depot a couple of days later to buy a new weed whacker, Tom again carefully listed to me, asked me questions to assess my needs (like how big my property is, how often I use it, what kind of glasses/bushes on my property, etc.), explained everything I needed to know to decide which weed whacker to buy (like gas-operated vs. electrical weed whackers, CA regulations on the gas weed whackers, which ones are for a bigger (or smaller) property, etc.). With his advice, I bought a new one, and I am 100% happy with the one I purchased! Also, I wanted to buy an extra battery to go with the new one I was purchasing, Tom took me to another department (which sells all batteries), introduced me to the manager of that department and made sure that I would get the right size battery that fits my needs! Throughout the process, Tom was kind/nice, easy to talk to, and carefully listened to me. He has great technical knowledge and made sure that I would get the best one that meets my needs. He is the BEST! I am so grateful that Tom helped me! read more

Because the Vista Way store is such a nightmare, when I shop online at HD I have used this location - Oceanside N - as "my store". OK. I'm doing a big reno of my rental condo. Ordered three sinks - 2 bathroom and 1 kitchen. Shopping cart said available for next day delivery and Delivery Free - so I picked that option. OK, all good except their website is not to be trusted. I'm not naive, I have run into these issues in the past. I'm 73 and have health issues. This order was almost $700. I have several thousand dollars of other materials in my "save for later" list. Which I now will not be ordering due to the BS and crap service. We are living in the age of corporate greed and incompetence. I was expecting the 3 sinks to be delivered today. At 7 a.m., I get an email that the stainless kitchen sink is delayed and could be delayed for up to 5 business days. Not acceptable for my construction schedule. So I go back online and note that they have this sink IN STOCK in the much hated Vista Way location. So I get on the chat and the representative says they are cancelling the delayed stainless sink from my original order. And they reordered the sink for local pickup by me. OK. So I drive over to the Vista Way location, got some help loading it in the car, managed to get it to the garage of the condo I'm renovating. Thought all good. But NO! Incompetence rears its ugly head once again. About 4 pm I got another email that the original sink had SHIPPED! Called another HD moron on their toll free number and got some BS that cancellations are "not guaranteed" or some Corporate America type excuse. I checked my credit card and sure enough, my original $700 order was there, with NO REFUND from the chat person, but they managed to charge me AGAIN for the replacement sink. Second "representative" was totally lame and offered me no solutions except to wait for the second sink and return it to the store. I will never shop at Home Depot again. Sadly, Lowe's is just as bad. It's a terrible time to be a consumer. read more

Huge shout out to Ana! She helped us find the product we needed. Thank you Ana for your professionalism and knowledge with what we were looking for. read more

I went to Home-depot 5/27 looking for some good Memorial Day Savings. Monica was the staff member that helped me in the appliances when I decided to purchase a refrigerator. She was very professional, excellent customer service and completed my transaction I would highly recommend her to assist you at the appliances area she went above and beyond I hope she gets the recognition she deserves. read more

I've gotten bad service at Home Depot, Mission Oceanside more than once. They have only ONE man to help load heavy bags ( 40lbs, On a Saturday morning. I waited over 20 mins. For a 30 second loading job, of 4 bags of mulch. I'm going to Lowe's tomorrow for more mulch . We'll see if I get better service. read more

Absolutely the worst customer service of any store I've ever been to. At least five associates near the contractors desk doing nothing, but laughing, and on their phones cannot be bothered to put effort into answering a question . All of them completely lazy, and could care less. Used excuses like Home Depot policy. We cannot help you with that. As a general contractor, we spend at least $25,000 a month with Home Depot. It's too bad what the company has become. Of course they were amazing when they first opened. Forcing all of the smaller material companies out of business and once that was done, they start upping profits by less employees with zero experience and zero desire to do a damn thing. . These stores might as well go completely automated, because everybody has shut their brains off . read more

Customer Service Department is useless. Delivery Service is horrible! I will never purchase here again. You make plans to install and they cancel and delay. Their outside delivery service is a disaster. read more