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    The Home Depot

    2.0 (100 reviews)
    Open 6:00 am - 10:00 pm

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    Saw
    Rob C.

    There's two types of service here, bad and... There's one type of service here. Bad. You either get bad service or no service. They've been called 3x to assist over a 30 minute span. I just need these boards cut so I can put up some trim. I'm just gonna go to a real store.

    S H.

    First, let me give a huge big thank you to Alyson for helping us get this mess taken care of. Now let's get to the root of my issues.., Rajiz Dwizedi the sales manager at this location for the windows department is incompetent and doesn't know what he's doing when it comes to contracting people who comes out to put in your windows. If you ever go through a project for window installations, just know when something goes wrong with the installation itself, the sales manager will not care. You paid your hard earned money for an over priced project and they will dismiss your concerns. Consultant McCoy from Home Depot said he scheduled an appointment with the contractors to come back out, only to find that he never confirmed with them. So we're waiting for someone to come back out all morning while he's dogging phone calls. Fantastic customer service!! And yes I'm being sarcastic. "Your local team is here to help" The lie detector determined "That was a lie"!

    New water heater. Yay!
    Mike R.

    The lesson of this week: Don't pay Home Depot in cash - for anything - and lose the receipt. I seldom if ever pay for big ticket items in cash and I rarely if ever lose receipts. I fell short in both instances on this purchase. I purchased this unit on Monday morning and had it installed on Monday afternoon. It started leaking yesterday morning. I had the plumber who installed it come back and check for external leaks. I couldn't find any myself, and nor could he, so clearly it appears to be leaking from the bottom. Here comes the drama now.... I had to go to Home Depot today to pick up a special order and asked them while there if I could get a copy of the receipt from Monday that has been misplaced. The lady taking care of my special order went and asked the manager and was told that they didn't keep cash receipts on file; that I needed to call 1-800 Home Depot. I was a little puzzled but okay...no prob... I went outside in the parking lot and made the phone call. The person on the other end of the phone tells me that corporate doesn't locate copies of cash receipts either.... And that I need to check with the bookkeeper inside the store location. Now I'm even more puzzled. I went back in to see the person who sent me to the phone in the first place and let her know what was being said while customer service was on the line and she connects me with the bookkeeper over the store's internal phone system. I explained to the bookkeeper, whose name is Joe, what had transpired. He asked me how much the purchase was and I told him,"$468 and change". Him: How much change and what lane # were you on? Me: I don't remember but it was lane#2. I know the water heater was $419 plus I added a box of copper connectors and a bottle of mold remediation spray. I was here between 10a-11a that morning (1/18) because I met my plumber here at 10a. I paid $480 all in 20s because I had just come from the bank. I still have the $11 and change I got back from your cashier. Him: You don't remember the change? Me: No sir. I had no idea I would be deposed to get a copy of a receipt. Your system doesn't track serial number or manufacturer information when you scan merchandise before it exits the store? Him: Our system doesn't work that way with cash orders. Me: Puzzled further. Joe never was able to find my transaction so I exited the store completely perplexed. I came home and called the number on the front of the unit and told Rheem exactly what happened. They told me that they would help with the exchange with or without a receipt and would send out a contractor to verify the unit was leaking. Got a call from the contractor who will be out tomorrow morning to hopefully get this all resolved. I will never pay Home Depot cash again in my life- for anything...ever again. Not a candy bar. Not a pack of gum or bottle of Windex. I was really happy to have this situation resolved on Monday when I bought the new unit and had it installed, but Home Depot has sorta killed it for me above and beyond the problem with the puddled water. Never knew a water heater interaction could become so complicated. You'd swear I made my purchase from "Harry's Depot" mom 'n pop shop instead of Home Depot. 1/22 Update: Unit isn't compromised. I need an expansion tank and some other stuff to prevent further condensation underneath. Thank goodness. Phew. *wipes brow*

    Grill lid was unable to have a proper seal thus allowing for smoke, and heat to escape.
    Brad M.

    I bought a beautiful grill here during one of their special sales event that promised free assembly and delivery. What I received was a partly assembled, malfunctioning grill that didn't seal properly, was missing the attachment to the wheel and leaked. The frustrations that followed during the return will make me reconsider purchasing such large items from Home Depot in the future due to the rudeness of the staff and their unwillingness to do anything more than the requirement. I won't really get into the purchase process, because there isn't much to say other than I had to drive to the store to make the purchase as their website wasn't offering the same offer as what was in store. I bought the grill on a Tuesday with delivery set for Thursday, but a rain storm delayed my first smoke until that weekend. Excited to have a new grill and smoker all in one I enthusiastically set off to smoke a beautiful brisket. I got started first reviewing the manual, and completed the necessary steps to season my grill. Afterward I got the grill up to temperature but noticed smoke escaping through the lid once I placed my hardwoods on it. A few hours into the smoke, I also noticed it having a hard time maintaining its temperature. Understandably it was cold out, and that has an effect but this one 12 hour smoke took up nearly two bags of charcoal. Something I wasn't expecting. Smoke aside, the day after I decided to phone the Home Depot and wanted to speak to customer service. I had hope to ask some questions regarding the assembly process, why it came with the leg detached, the bad seal and leaking compartment. I spent about three hours between multiple phone calls on hold. Every time I'd call, someone would pick up from customer service and immediately put me on hold. After the third call, I assumed they knew my number like some government organization and knew why I was calling to complain about my "new" grill. Which, I forgot to mention, had rust as well on it. After those wasted hours I finally had enough, and called corporate who arranged a return, and requested Home Depot pick up their busted grill. Once the grill was picked up, I was told to drive to Home Depot to receive my refund. Ok, great, so, I drive to Home Depot, and what happens next? Customer service strikes again, well sir we haven't received your grill, so we can't possibly issue you a refund at this point. Once it's delivered you'll have to come back. Alright, that seems fair, let's chalk it up to miscommunication between corporate and the local store. I return later that day, don't get me wrong I tried calling to confirm they received it but the minute I got put on hold I hung up. At around 8pm I returned, saw the same lady, who said the same thing the grill hasn't been returned yet. Without hesitation, I asked her if she had even looked and would you believe it? She hadn't. Say it ain't so Home Depot! After what felt like hours of waiting, she returned from the back of the store to much of my surprise, the grill had been returned. We could move forward with my refund. She logged into her computer, went to issue the refund and what's this? Home Depot's system isn't allowing the refund? She'll have to submit a help desk ticket, sir you'll need to come back tomorrow. Me and my thoughts, ok, well, IT systems can be funky it's no big deal I'll just drive 30 minutes back home and come back tomorrow why not. Mid day, next day, new lady, who says basically the same thing, can't issue the refund, there's a help desk ticket here to get help. What do you do, all you can really do is laugh at this, I told the lady no, I wasn't going to drive another thirty minutes back home just to come back later. I asked to speak to the manager or store manager, I considered calling my back to cancel the card and leaving it to them to deal with shady Home Depot. But, imagine that, she made one phone call and just like that, I had my refund. Odd how easy that worked. So, I asked myself why couldn't the last person make that phone call? Or the previous one? I don't know but that is why customer service isn't what it used to be. When I worked at Home Depot in college, you walked the customer to the item, even if it was from a different department, you found the man or woman that worked there that knew what this customer was looking for. You went that extra mile, because you were trained that slowes didn't. Well, it seems slowes, aka Home Depot's name for Lowes in their employee training system does go that extra mile. Anyway all jokes aside, this return debacle will ultimately make me think twice about ever purchasing from Home Depot again.

    Store number 2554 ( 6003 oxon hill Rd, oxon hill md 20745)

    This location gives out bad information and refuses to return appliance that were brought from this store ( store number 2554). The store manager Jackie addressed me out of uniform and didn't even try to let me exchange the product because they have a buyers remorse policy which is crazy. I will never shop at this Home Depot again. I was the on 12/22/23 without a receipt and a store worker told me if I bring the receipt back they would honor it and today 12/24/2023 I returned and no one could help me. Stay away from this store ( 2554) go to Virginia it's across the Wilson bridge with better service

    Erica did a great job in the back with the tile work while her manager did not seem to know how to calculate square footage But thank you Erica you help me get the 2300 square-foot of tile I needed

    The Home Depot installers damaged my countertop by trying to force the dishwasher into place. When I saw what they were doing I asked them to allow me to cut the laminate floor to enable a better fit. They told me that they have it installed and they were not going to take it back out. Before they departed, they turned on the dishwasher and told me to allow it to complete the cycle. Then they departed. When the washer completed the cycle, I opened the dish washer and it fell forward because it was not screwed to the counter. In addition, the installers charged me an additional $200 to install a circuit breaker outlet under my cabinet, and I noticed they did not reattach the airgap hose. To correct the unprofessional installation, I pulled the dishwasher out, cut the laminate to give it space then properly mounted it in place.

    This is the Associate who was rude with a horrible attitude. She needs to be trained in customer satisfaction.

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    Husband love home depot like a best friend we go in the store to buy one thing and come out with the hole store

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    Page 1 of 3

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    Review Highlights - The Home Depot

    Unlike some of the other posts, I had a wonderful experience at the Oxon Hill location.

    Mentioned in 4 reviews

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