i returned a pool test kit. i paid $16.99. they only refunded me $11.99.also you have to go in store to check your store credit. terrible!!!!! no wonder nobody shops there. read more

I paid 36,000 for a kitchen remodel on July 3rd. I still do not have a finished kitchen. They are out sick. They have voicemail that is not accessible They lie the granite is on the truck. They do not return calls. They say they will escalate and push it forward They ignore you. They order incorrect cabinetry parts. They don't even know that the parts are wrong even though I've notified them 5 times. 4 months and I'm nowhere close to having my home back. read more

Huge thanks to Cece for one helping me return some items that did not work out.i had to grab a few items one being paint. We had to go to the checkout registers to ask for help as no one was in the paint section. We waited for about 6 minutes and no one showed. Cece happened to walk by and then proceeded to help us get the paint we needed. I really appreciate her help! read more

I would like to make people aware of the set up service Home Depot offers. They use a company called AIT World Wide Logistics. My wife ordered a BBQ grill from Home Depot as a Christmas present that was place at the front door. I had to ask 3 neighbors to move it to the side yard to get it out of the way. The company that puts the grill together scheduled the appointment to assemble the unit for mid January. Now I have a giant box in my yard for the Holidays for all of our house guests to marvel at. One month is unacceptable. Home Depot should coordinate the delivery and the set up or use another company. You would think that a company with logistics in their name could do a better job. This is just a heads up to let people know that delivery and assembly are not coordinated. The service is completely unacceptable and misleading when you order it. read more

Why they can't take off refrigerator doors and drawer off??? I told them so many times and they refused to doing that!! Tired of them!!! Thinking about going to different places to buying new refrigerator and taking off pieces then put it on and doing fine??? What a joke with garbage home depot??? Thinking about don't going to there anymore!!!! read more

I mean, it's a HomeDepot... It's the one stop home improvement king and I hit them up weekly, or more... What they don't have in the store you can get shipped to the store or to your home, super convenient. I wish they had more hardwood options though! read more

I will no longer buy tools from Home Depot. Most the tools I have purchased have broken within the year and Home Depot refuses to help in any way. It's buyer beware and shop at your own risk. I will only shop on Amazon, they have much better customer service and return policies. I've truly had enough of Home Depot and will not give them anymore of my money. There are other stores I will try them before I EVER go back to depot. read more

I started using the Home Depot on line ordering and curbside pickup a few weeks ago. It is so convenient and easy, saves a lot of time that would normally be spent searching the store for what you need and also keeps you socially distanced. The web site is linked to their inventory system so you know how many items are in stock and at which store, if items are out of stock you can choose free ship to store. You get an email and/or text (your choice) when items are ready for pickup, then head to the store, click on the I am here button on your confirmation, enter your car description, phone number and parking spot and in less than 5 minutes someone brings the order to your car. The Thomas location and the pickup parking spots are very busy so you have to be patient when parking and leaving. read more

The Home Depot - Pickup instructions - Nurseries & Gardening Near Me - Phoenix, Arizona

Juan at my local Home Depot carried the paint line tonight. I took off a star because we did wait quite a bit to be helped out and the paint lady disappeared on us. But luckily Juan stepped in, it didn't look like he knew exactly what he was doing but he still got the job done. Thank you Juan read more

Needs improvement and this is why I will usually got to ACE ‍‍‍‍‍. Looking for drain cleaner and computer asks for SKU. OK, that's convenient, if I had SKU. TalL to nice lady, she asks for SKU, she transfers me and then one more transfer to old guy that can't hear and he hangs up on me. That's why I go to ACE. ACE = making home improvements GREAT AGAIN. read more

I never feel safe in here. Its more so the location not home depot. But I'm not really a fan of this location. Its not my favorite. Its old but just always seems to be kinda crazy. Always busy. I don't ever use anything other than self check out and there's is good here. Ill be back of course its close to me but don't love it read more

Lord help me! Home Depot subcontractors out and they can't do anything. They won't move appliances to put the new floor in, they won't take the toilet out! Can't these guys do anything? It's just another way to screw the. I coordinate all these other contractors to come in so their contractors don't have to do a thing. Why don't I even hassle with these idiots read more

This review is mostly for Wendell in the paint department! If you need any help with paint, he's your man. He was so nice and helpful and knew what he was talking about! Very much appreciated read more

Having an extremely hard time selling me artificial grass. It's laughable. Like these dudes couldn't even show me a yard and give me an estimate. Giving the run around, don't want to help, point-fingers and don't help the customers Jesus Christ this was annoying. I wanted to buy like $100 of grass and they said I can't so I walked out of the store with nothing. I said 3 times I want the thick grass on the wheel and they couldn't even walk me to it, I walked to it already but no help was available for a minuteeeee. And they sent me to grab this other grass already cut and it was paper thin. Not what I want. Duh I said it 3 times. I go to Home Depot all the time and usually everyone is HELPFUL AND NICE lmao I felt like everyone here was rude to me and unhelpful. Can't even sell the stuff they have for sale!!!!! read more

JILLIAN IN FLOORING Jillian has been helping me with a carpeting project and she is one of the sweetest individuals I have ever worked with. Not only is she so kind but she is prompt and helpful beyond belief. If you need anything done to your floors she is absolutely the woman to see! read more

Super friendly, super knowledgeable staff. They are able to give good advice on projects and havent steered me wrong!

Salesperson was great and helpful. Delivery guys were horrible. One was fine I suppose. The other was rude and scratched my floor taking out my old dishwasher. He also muttered derogatory things when I didn't tip. I'm not going to tip when I paid a delivery fee/installation fee and the work was shoddy. I'm using Lowes next time. read more

This is the worst Home Depot I've ever been to in my life. You'd be lucky to find a person working in returns if you get there within an hour if it opening. Plenty of employees using the computers in returns to clock in though. The parking lot is always full of drifters and vagrants begging for money. Some of them practically jump on your car, and there's always some weirdo that will accost you begging for spare change. I never feel safe here and it's unclear why Home Depot allows these people who aren't customers to hang out here. When you get there in the morning the lights are always off even if the store has been open for hours. Aisles are closed without regard for customers who need something. read more

I Unfortunately I have to change my five star review to a one star review at this location. Yesterday while shopping here, I lost my car key & could not find it anywhere. I called the locksmith it was gonna cost $400 to have a key made so I was in Home Depot looking everywhere trying to find the key and the employees actually got mad at me because I lost my key they would not help me (except one blonde lady in the paint department and she didn't help me that much) So I'm gonna have to pay $400 for a new key partly due to no one at Home Depot trying to help me find my freaking key. This is their karma they're all gonna lose their keys at some point and they're gonna go through the same thing. I took a long paint stirrer to check underneath all of the shelving and there was so much junk underneath the shelving units I wouldn't have known if there was a key or not. see the picture below. This store is FILTHY FILTHY DIRTY. It's enough to make my stomach hurt. Filthy Store with unhelpful employees-nice. I so wish there was a Lowes near me. This is one dirty place. If by chance they do call me saying they found my key- I will delete this review. and change it back to a 5 star. they still need to clean up though. MadPhoenixMan 602-910-7268 read more

The Home Depot - Home Depot is one filthy dirty store, Just look what I found when I was trying to find my lost key! Unbelievably filthy dirty DIRTY! ugh - Nurseries & Gardening Near Me - Phoenix, Arizona

I started my DIY journey at this Home Depot. The first item I bought was defective. I returned it, then purchased another, only with a new Home Depot credit card, as there was a $100 gift for signing up. Unfortunately, the store messed up the sale and didn't give me the $100 discount. After multiple attempts to fix it, they refunded the whole price back- so the item was free. Then they contacted me to charge me again. I told them I'd be happy to pay for my purchase as long as they could show that I wasn't paying twice for the same thing, given their efforts. They finally got the payment right, but not after ruining my Home Depot experience. I don't feel safe buying from them. Amazon costs more, but at least they're competent. I'm paying off the card in full, so never to make that mistake again! read more

Tried to buy a trimmer, blower etc. all locked up. Which I understand with the thief's in the world. Finally found someone and they said the guy with the key was putting together a grill and it would be 20-30 minutes. You don't have two keys. Lost this sale read more

I come here maybe 3 times every 2 weeks to grab things for the crib. Not a bad depot. There's helpers outside looking for a few extra bucks. I've definitely used those guys too help move. The inside of the store is clean. I've always gotten help. Thx guys. Not to shabby eh read more

On June 9th at 1:49 PM (Date and Time on my receipt), I was in Home Depot in Havasu to purchase a Fire Stick. We were directed by to go an area where the Fire Sticks are kept locked up. A young man assisting us (tall, dark curly hair and glasses) asked Dee (supposedly a supervisor) where they were. Dee was at a cash register behind he counter. He let could not find the cabinet. Dee says across the area to the young man they are not there, you are looking in the wrong place. Upon hearing this another employee Lorenia says I know where they are and she walks over to a cabinet between Dee and where the young man was looking. She let Dee know she could open the cabinet and was looking to Dee to give the okay. Dee did not say anything and the young man is still looking in the area he was in. So I said to Dee, can you please tell the young man where to look if that's not the right area or have Lorrenia who does know get the Firestick. Dee's response was "I can't leave the register". I understand, you don't have to leave the areas just tell him where the cabinet is, just like to you told him it's not the right cabinet. Dee's response, "Mam, I am busy right now and you will just have to wait.". So I am waiting and so is 2 other employees because Dee is too busy to provide proper customer service. I said I want to speak to the manager. She said she is the manager. She is the worst employee. Lorrenia who was there to help should be the manager! Lorrenia exemplified what good customer service looks like! Thank you Lorrenia for trying to help. People like Dee is a worthless and disrespectful employee...bad news for Home Depot. read more

Angel, britney and ted were all kind and helpful when i was buying materials for my project :)

This is the worst hone depot I have ever been to. Jeremy the "assistant Manager" is one of the main reasons. 1. He is rude. When I asked him for help and he was unable to help I walked away without thanking him and he sarcastically said "thank you". 2. He is incompetent. I asked him a simple question about adhesive and he had no idea how to figure out the problem. And sent me back to the original aisle which was the reason I had to afl him in the first place. I ASKED FOR A STORE MANAGER HOWEVER HE INFORMED ME THERE WAS NO MANAGER ON DUTY. How can you leave someone in charge who is this bad. It's sucks that there isn't a better place to go. read more

Zero stars all the way. Note to self: never go to Home Depot unless you absolutely have no other choice. On 05/4/22 @7:59am I went to this location for a second set of keys and help with a way to secure an adjustable shower rod. And you know it, there was nobody at all to help me with these two small jobs. I asked the floor customer service lady by the self checkouts to call someone to help me. And of course she didn't do it at all. I decided to leave and go to Ace hardware for my issues on 24th street and Oak in Phoenix. Ace was friendly, professional and took care of me right away. read more

We've been on a chore rampage lately while getting our first baby's nursery all setup! When we bought our house, the rooms didn't have window coverings or ceiling fans in the back rooms after the remodel so we came to home depot last weekend on the hunt for both. We found the PERFECT ceiling fan that was just the right size for under $100. It is SO classy looking. We had looked at fans last summer but I didn't find any that I loved (i'm so picky) so when we found this one, I was thrilled. We ended up getting 2 of them, one for our master as well. As for the blinds - we had no idea how to go about this. But thanks to Don, we were totally taken care of in the blind department! He explained all of our options regarding quality, material, corded vs. not corded, custom vs. those that could be cut right there, color, etc. We happened to be IN LUCK because the high quality custom blinds happened to be on sale which made them the same price as the lower quality blinds. YAY!! Baby gets NICE blinds for his "crib". Get it? haha. Don was so helpful in explaining the features that we would need and those that we could do without. We ordered them right then and there and they are being shipped to our house at no extra charge. Yes, please! This Home Depot has never failed us - from gardening stuff to random tools, they've got it all and are ready and willing to help. THE BEST PART, you can bring your pooch along for the errand. We brought our sheepie with us this past Saturday (since in the summertime he stays in the house bored most of the time) and he got so much attention + had a BLAST! We'll be back soon (maybe even today). read more

isaias G, Service Desk Register 18, 51st baseline. Great customer service I was exchanging blinds went to the back none . Two young employees we're trying to help me find them it said 77 in stock none hanging couldn't find. Spoke to Isaias G. he said I'll find them behold he did, wow I was impressed. He deserves a golden star... read more

Went in for a few minor needs and hadn't ordered online for pick up... Apparently when you shop "in the store" your Military discount doesn't apply! The customer service must be so bad, the store doesn't even trust them to enter the discount directly. saying you have to have a code entered in your cell phone to get the discount when shopping in the store... sure another tracking device is all I need. well since Customer service isn't trusted by Mgmt. how can the customer (and remember WE are profit, employees are overhead!) Guess will get going down the road to LOWE's from now on... read more

Came to pick up something super easy..it's never easy here! There's always only one person at customer service.. and pretty much always a line! As of they don't see the lines going out of the door! Other than that, they're usually pretty good with supplies they have on hand. read more

I placed an order there for a specialty hardwood. 2 weeks later I'm still looking for my order so they checked into it and discovered the order was not placed correctly and the money was refunded back to the gift card they threw away at the time of me placing the order. I asked them to resubmit the order and the manager said he could not because they had disposed of the gift card and then started asking me if there was anything else in the store I needed because he couldn't do anything...THEY THREW AWAY MY $50 AND THE MANAGER SAID HE COULD NOT DO ANYTHING ABOUT IT...ARE YOU F*CKING KIDDING ME??!!. Buy your home improvement supplies anywhere but Home Depot!! read more

Vee and Shante are the greatest employees to ever work for Home Depot. They went the extra 100 miles when they didn't have to. I can't thank them enough. read more

Last been here a while ago. Very nice selection of indoor and outdoor plants and flowers. It was a nice experience. And, on the inside, I could go crazy. Anyway, while there, we purchased a lock set and had it re-keyed. read more

WORST WEBSITE EVER I enjoy going to their stores, but I have given up trying to use their website. It is simply horrible, especially when trying to navigate it using a phone. Not only does it take forever to load, when I try to find information, it routinely sends me to another webpage that has literally nothing to do with what I'm looking for. You would think with the millions and millions of dollars of profit this company makes, that they would invest some of that into fixing their website. read more

waited for about 15 minuets for someone to cut wood for me, ended up leaving it there and going elsewhere. I had a list from my employer with SKUs needed and the employee saw me approaching and loudly told their coworker that they were happy they were off in a few minutes, and seemed irritated that I asked for help. read more

Gary in the plumbing department was awesome. He was so helpful and knowledgeable to get the right parts.

My gf and I went to go pick out a tree last week. We were greeted by Doniel Bell. 10/10 customer service. Hard to find workers like this. Great attitude, knowledgeable, personable and always willing to help. Glad I went to this location and ran into him. Keep him happy there, or I will recruit him my way :) Thanks again Doniel! Keep up the good work read more

Never, ever use a HD credit card! If you do you open the door for Citibank to to screw up your account then harass you daily with robocalls. Use visa, MC, or anything but HOme Depot's Citibank card. It will save you time, money and a lot of stomach acid! read more

I purchased an Amana electric range at the Home Depot on 36th st & Thomas rd Phoenix, Arizona in March 2024 the oven has never worked. I've spoke to the representatives in the appliance department and no one was willing to help me with the range & was told that they do not take back appliances . I was told to to get in touch with whirlpool the company that sells Amana products they sent a technician and he said there was nothing wrong with the stove to call an electrician, so I had George Brazil an electric company here in Phoenix Arizona come out & paid them $250, they said there was nothing wrong with my electrical that it is a defective stove. Both Home Depot & whirlpool are not willing to replace my stove and by the way it is still under Manufactures warranty. nether business is willing to own up for their defective product. I have never encountered such horrible customer service, I will never buy anything from Home Depot or whirlpool ever again. I will take my business to Lowes they back up their Products. I am extremely frustrated and disappointed with these business's. read more

WASTED TIME vs Basic Customer Service I think it's still reason for a business to attempt to pickup incoming calls within less than 2-3 dozen rings....or?!?!? 4- calls made: 1- 15 mins. hold, transfer to garden department & call disconnected. 2-subsequent calls appx. 10 mins. hold & no one picks up. 1-" " call hold/transfer appx. 5 mins hold. Finally get an "garden associate" who doesn't understand my product question: does the store have Mexican Fan Palms, in stock. Answer: no, I don't think so. Who wants to drive unnecessarily, in 110 degrees, NOT ME. read more