Like many others, this location is closest to me, so I go alot and have never had an issue in terms of customer service or availability. While I am not purchasing things for major contracting jobs, I have been able to find things here that the local hardware store doesn't have, or had but in less variation and at higher prices. I cannot speak to their advice, but hear where Mark is coming from. I never really believe that a conversation in an aisle can truly outline every specific thing you may need to know for a project at home. All in all, nice location, great parking, nice folks and good selection. read more

The closest location to my suburban home, therefore, the most frequented. Home Depot hasn't ever had the best reputation for customer service. Slow, indolent, perpetual MIA. I get passed that usually because I, myself, am a really slow shopper. I am usually staring at all the brands and trying to figure out what the differences are. I never seems to find just the right color paint, so I stand there for an hour deciphering the numerous grays. The overhead fluorescent lighting is terrible. The interactive computer painting simulator gives you the worst recommendations and prints off the wrong color consistently. Your only savor would be if you knew exactly what you wanted and didn't need any help finding it. Also, I found the plant nursery here lacking in options. Where are all the medium-sized herb potted plants. I saw so many herbs that were on the brink of dying. One star for the extremely clean and efficient bathrooms tucked away near the planks of wood aisle. read more

Joe was great! He helped my BF and I to get those heavy American Standard Ovation curved glass doors. Two of them and others was misplaced. Joe went to search it for us and also had other licensed employees to get us the doors on the top shelf. He even joked with us which was great. I don't know which dept Joe works in. But he's tall and has a shiny head. So I give 5 stars to him, William and other associates that helped us with these heavy shower doors. Thank you!!! It took us a while to find this exact size. From Watertown to finally Reading. Neil and Steve was nice too. They helped me find a price scanner for my mirror. read more

Spent an hour waiting for my blinds to be cut while the two dopes ignored me. Horrible customer service, the store manager should be fired for keeping such useless employees around read more

The folks in the paint dept are amazing! They are so friendly, so helpful, and willing to take extra time to make sure a novice like me had what was needed and was ready to paint her first room. They looked up colors when they didn't have the chips displayed, suggested trim matches, and after seeing my pics of samples on the walls, pointed me to a handy film so I could stop testing directly on the walls. There are lots of negative reviews for this store, but as far as the paint dept goes, it's top notch. read more

You will not find worse customer service anywhere you go. Been in there a bunch of times and have never had someone approach you to help and when you finally chase someone down to help they always say that's not my department let me page someone over for you and no one comes.. EVERYTIME read more

You are only as good as your employees. I have gone in during a weekday morning and have been asked if I need help around every corner. Saturdays can be different just because so many people are there. I have had better service in this home center than any other. read more

Home depot will always be inferior at everything they do. They continue to subcontract home services to inferior, out-of-state service companies with poor reviews, taking work away from proud, highly-rated local professionals. Also, Most products on their shelves are specially made at the manufacturer at a lower quality and sold to home depot in mass quantities. They also do a poor job at training and inspiring the good folks that work there. PLEASE avoid home depot by buying at local lumber yards and hiring local services (roofers, handymen, painters etc..) Thanks read more

We ordered a brand new GE dryer online and paid for haul away service. They never told us we had to disconnect the dryer and didn't right it anywhere, so we didn't and they didn't haul it away. I called, emailed, and instant chatted but they do not respond so the old one is sitting in our basement even though we paid for haul-away. The brand dryer broke 1 month later and the GE service man has come over 4 times to try to fix it to no avail. We had a dryer for one month and have been out a dryer for a month and a half. Terrible service, completely unresponsive, and we did not get the service we paid extra for. Do NOT order an appliance from here. read more

While the reviews aren't superb, most homeowners would be in some sort of financial difficulty if it wasn't for the Home Depot's and Lowes' of the world. Amazon won't help you when you need something today, and Amazon won't help you if you don't exactly l know what you're looking for. Sure, customer service could be better, but you're getting a lot based on what these guys are getting paid. read more

No one know anything about anything at Home Depot. If they just payed more, Home Depot would get great workers and less of a turn over rate. I just went there to buy some wood and had it cut but when I returned home I only got 3 cut that were right out of 5. It only cost we $5 but now I can't start my project. I only had it cut there so I could fit it in my car. I have the tools to do in myself but not the vehicle to transport the wood in a full piece. Just measured the other pieces of wood that I needed cut at 48 inches and its 47.5 inches wow you can't add wood on but you can take some if it's cut to long. Wow So I only got 2 out of 5 cut right from Home Depot. Thank a lot again read more

Good grief, Linus! Experiences like this inspire me to become a Mystery Shopper. After a headache inducing exchange with 5, FIVE different employees with 5, FIVE, different opinions on what kind of grill I should buy, I finally, somehow escaped the conversation hell loop to nowhere I was in and bought the one I had wanted from the minute I left my house. So, I try to checkout thinking one of these 5 had gone to get my grill. After standing around like Beavis for about 5 minutes, I went to the service desk to ask how one gets a grill. I was told to go get the sku number and go to a cashier. Forgetting the fact that I did not have on an orange smock, I did as instructed out of a desire to get out of Dodge ASAP. So I checkout. I had a receipt but no grill. After standing around for a few more minutes, I asked a front end person how I get my grill since the boatload of opinionated grill guards who had plenty to say earlier had apparently abandoned their posts and the tumbleweeds can't unlatch my purchase. She said someone would be right out. Tick tock. 5 minutes later, I still have nothing but a receipt and had to go back in to ask again, how I get my purchase. Someone stumbled out a few minutes later after another trip to the service desk, grumbling about how the Garden people never do their jobs. I eventually got my grill but suffice to say, customer service is not their specialty. How hard is it to simply help me get what I want, especially after I spend several hundred dollars? read more

I thought with the corona virus, that I would make my order on line. The website indicated the order would be ready the same day. I placed the order at 11:00 or so on 5/26/20. During the process it did say that the order may be delayed due to order volume. I thought it would be later the same day. However, it is now after 2:30 on 5/27/20 and there is no update to the status. I think I would have been better off going to the store. read more

"Next time you come back, I will throw the coupon on your face" that is exactly what cashier George at pro-desk counter said once. I asked what did you say? And, he repeated that sentance two more times. He was very rude. Is that how cashiers are trained by the management? I presented a coupon to the cashier and he was informed by the manager that they do not accept printed Lowe's coupon. So I requested to get my coupon back and George refused to give me back and he squeezed it and was ready to throw in trash. So, I got little upset. Manager was called in. George got rude at me and yelled at me saying "next time if you come back, I will throw the coupon on your face". I have the worst experience ever at this store. Managers do not seem to trained employees how to provide customer service. Managers and staff not helpful. The guy named "Alex" was kind of rude as well. read more

Just your average Home Depot. If you don't know what you are looking for you might get lost and also will have a hard time. Luckily I dealt with a great staff member in their blinds section who help me custom cut them and answered all my questions. read more

Honestly, I feel a little lame for writing a review on Home Depot, but just wanted to say that I was here earlier tonight, and this HD has the nicest, most willing to help staff that I have ever been in, so I wanted to give them some love! read more

THINK TWICE BEFORE BUYING AN APPLIANCE HERE. They use shifty delivery companies to deliver, see my review of the delivery company below. I ordered a dishwasher on 7/9/16 for delivery on 7/15/16. We got a call that it would be delivered between 1:30-5pm. At 4:45pm we got a call that we had to reschedule as one of the drivers was injured. I gave them the benefit of the doubt. I called that day to see if we could get anything earlier than the next Friday (7/22). After playing phone tag for 3+ days and being shifted from "supervisor" to "supervisor" they could not do an earlier of a delivery date. The day before our rescheduled delivery, we got the call that the dishwasher would be delivered between 9:30am-1:30pm. At 1:20pm, we got a phone call that they are having truck issues and would not be able to make the delivery. After speaking with both Home Depot and the delivery company on and off for a few hours, they would not be able to make the delivery for another week. At this point, I canceled my order since I do not have faith that it would even be delivered next week. The business model for a successful delivery company is simple, you need competent drivers, trucks, and customer service and it appears that this company has none of the above. read more

I sometimes go to this Home Depot if geography or expedience requires. It is not my first choice because I find the staff to be rather poorly trained and selective in their willingness to provide assistance. Yesterday was a very frustrating experience as 2 different employees asked other people near me if they needed assistance but did not even look at me. In both instances the other customers were walking along an aisle; not standing. In both instances I was standing and looking at items trying to figure out which item to purchase. Finally, the cashier did not ever look at me, never used the terms "please" or "thank you" and did not notice or care when I signed the credit card screen with nothing more than a straight line. In isolation I would excuse such behavior as someone having a bad day, etc. This systematic lack of customer focus is, however, indicative of a corporate culture that does not prioritize customer experience. This is highlighted additionally by stores seeming darker, danker, and less welcoming than Lowes and other competitors. read more

Visited MA from out of town and went here to purchase umbrellas on a rainy day. Not familiar with the store so when I couldn't find the umbrellas on my own I went up to the customer service desk. I was not only ignored for minutes after standing there but when I was able to gain someone's attention I was told by the man working there "I don't know where they are why don't you look around the end caps." I told him I already looked before I came to the customer service desk and that I was unsuccessful and needed help. He blew me off to someone else who told me she didn't know where they were and told me as well to look by the registers. I finally had it and said I don't know where they are because I don't work here so I came to customer service for some customer service so are you willing to help me or not? Then the man called hardware department to pass it off to them but they did not page him back and I was left standing there waiting until my boyfriend successfully hunted down someone in the aisles who actually was willing to help him find them. It's safe to say that this Home Depot has NO CUSTOMER SERVICE at all. They do not care to help and stand there doing nothing when you ask for help. read more

Never use this company for home repair or renovations. EVER! Bad experience with a roof that nine years laters we are still fighting with them to fix correctly( under warranty for 20--apparently warranty is a suggestion to them not a binding agreement). Hire a local licensed business not these frauds who contract out to shady companies who you have no control over. They might make it look easy to get things done but they are complete frauds...look at the better business bureau if you don't believe me. Wish I knew then what I know now. Live and learn! Next step will be court if they don't fix this latest problem with our roof. I tried to give zero stars, but it wouldn't let me! read more

Home Depot listed 226 products under thermometers and weather stations. Four are available in the store. (I hate the way things are today that you have little chance of actually seeing what you may buy before you buy it.) read more

horrible service. came to get wood cut for a project and asked 5 people for help and not one of them assisted us. they paged a lumber associate 4 times and no one showed up. waited 25 minutes and still got no service ended up leaving empty handed. honestly the most neglectful service ive ever expirenced in my 15 years of life. I HATE HOME DEPOT! read more

We needed at custom cut exterior door and were told that Home Depot could provide the door and install at a reasonable price. We went to the store and met with the consultant who was nice and good at his job. We paid a $30 fee to have a sub contractor come out to price and measure. The contractor called twice leaving a message that was difficult to understand culminating in he would be available on Friday at 8:30am. I called back 3X, was never able to get a real person and left messages saying I could not do any Friday at 8:30 we would need to find another time. They called back and left another message saying they would be available next Friday at 8:30am. Okay CLOWN SHOW. Called Home Depot to see what the deal was and they said they would call corporate and have the contractor call me which never happened. The person just nevered called. I called Home Depot to cancel the service and get a refund. They said they could not refund my CC over the phone I would have to come to the store...and that is annoying. At the same time we tried to schedule the door we set up for basement window replacement. First we were given a ridiculous price then when we told him no he came out with a different window that was more than half less of the original price. Yup I guess that's what used car salesmen do so I should have expected it. So we go forward with the install and get all sorts of emails confirming windows are sized, ordered, shipped, ready to install, schedule install and then CRICKETS....Day of the install comes no confirmation phone call, no contact from the contractor,just nothing. I call them (corporate number) they say you're on the schedule they will arrive between 8-10. Now it's 11 and CRICKETS.. Call them back (local store) and the local store has no way to contact the local contractor???? CLOWN SHOW. You would think a company this size with the dollars behind them could get their stuff together. Oh well I guess we will have to cancel this install now since we cannot count on them to show up. All that said the people that I actually dealt with in store were nice and did what they are paid to do without any problem and that is a rarity in this day and age. However the product or lack of is beyond excuse. 0 stars please. read more

One of my most frequented spots since buying a home. I can find most all needs within this Home Depot easily. It is within the jordans shopping plaza, right off the highway, and is fairly large. It also has a lumber center. read more

Ok we ordered a floor tile online in the 2nd. It was supposed to arrive within a week. We received shipping notification that the tile arrived on the 10th. We are back in the store for the 4th day in a row and still no tile. This is holding up a renovation project for a small area. Don't trust the delivery date in their system. They cannot even locate the tile. read more

Terrible terrible customer service. Went in to buy washer and dryer to find they don't keep any in stock. They ordered it in store and messed up getting us an electric dryer instead of gas (can't tell from invoice and they even helped us buy the gas hook up in same transaction).Took 6 days to deliver to find out it's the wrong one. Two people dropped the ball on reorder that was already going to take 7 days. Called tonight and would be an additional week. Manager has failed to call me back. Called Best Buy and will have the same one delivered 36 hrs later. Embarrassing for such a large company read more

Terrible door installation. Their signs say installation is $99, but what they don't tell you is that they then charge you $40 for a "measuring" and another $10 to take away the old door. They also gave me the wrong information for paying for the door, so I had to keep calling back just to give them my money. And now they've rescheduled my installation -- at the last minute -- three times. The last time they didn't even bother to call me. I will never have them install anything for me ever again. read more

We are refinishing the basement, so have become regulars at this point. They always have what we need, and that to me is the biggest positive you can have in a store. Reasonable prices and helpful people don't hurt either! Every employee will ask you if you need help if you look the slightest bit confused...or a lot a bit confused! read more

My Kitchen appliances have not been delivered as scheduled due to lack of due diligence of Home depot logistics & delivery services I ordered 5 appliances from Home Depot on 11/26/2017. They were scheduled for delivery 12/19/2017. All was planned so that the electrical & plumbing contractors would come right after that and hook up everything so that I could have the kitchen before Christmas. I took a day off work so I could be home for delivery. LG called me and hour before the delivery time window and said they are in charge of logistics with RAS delivery company and they would not deliver that day. I asked what the reason was and all I got is they blamed each other for "not bringing to one's warehouse" or "the truck is broken" or "it's that time of year" So I called RAS delivery to find out since they called the day before and confirmed that they would deliver on the 19th. The person who answers the calls was rude and extremely arrogant. She blamed LG & said they are missing 1 or more of the appliances. So I called LG after that & learned that LG has delivered all to their warehouse as of 7 am that morning, they were not missing anything ! I called RAS again asked them to deliver whatever they have that day since already took a day off, they refused without even apologizing and without giving any explanation why ? I told them that I could not take another day off due to the busy season in my line of work and I already lost a day's pay. So they preferred to cause more inconvenience to me by telling me that they will be at my house on a different day without even asking me if that's ok with me. The delivery driver called me later that day and he said he had some of my appliances and he could deliver them without knowing that their office told me they could not. After he learned what the office told me he said he will call me back and never call back and never showed up. I called Home depot for several times and spoke with supervisors hoping they could help, but no result. All they did was listened to what happened and repeated the same thing I heard from RAS delivery offering to deliver it a week later or another day that was convenient for them. Also I ordered everything based on Black Friday discounts so they knew it would be difficult for me to cancel the order and probably assumed that I would do everything to accommodate them as if I have no other choice. So I cancelled the order anyway and demanded a refund immediately so I could shop somewhere else. To this date I don't have cancellation confirmation or any refund from them. They took my money and have my appliances ion their possession, my kitchen is not functional, installing contractors are charging me for no show since they made a trip and there was no appliances to hook up, and when I lost all that time I waited. Even if I ordered from somewhere else I will lose even more time. I have not had such a bad customer experience for a long time... read more

Staff were very helpful in helping us find the closet section and then shelves in the closet section that were in a completely different area than where they were labeled. read more

I usually do not have high expectations of Home Depot or their products. You get what you pay for. But after purchasing some kitchen base cabinets and hauling them 85 miles one-way, I opened them to find scratch door faces and a corner base that had the back of the cabinet cut out and screw holes indicating it had been previously installed. The thing was falling apart. I drove 85 miles back and spoke to a representative in returns that was absolutely zero help. I wanted to know why how this cabinet could be Re-boxed and factory strapped knowing the cabinet was junk....just a blank stare from the rep. Beware and make sure you get them to open the box prior to buying. The products are crap and the staff worse. read more

This Home Depot is one of the largest I have seen - I mean, they carry the same things, but they definitely have more items in stock! I gotta say, I found the staff there helpful. Their efforts were pleasant and were willing to help me solve my problems. It is a bit further away than other Home Depots, but I am willing to make the drive! read more

On 10/12/18 I purchased a grill from this store. Was notified the grill was ready for pickup. When I arrived there it wasn't. I then decided to pay to have it assembled and delivered. They attempted to deliver on 10/19/18. It was unassembled so the order was refused. The store tells me it is coming from Everett now, but still no word on the status. It is now 10/29/18 and I don't have it and when I called they put on on with the Saugus Home Depot. Still don't have the grill and don't have a clue what's going on. The store and its employee's are incompetent and should be avoided by everyone. I will never shop at this chain ever again. read more

Zack in lumber dept is very friendly! He was busy doing his work but still asked me if I needed help. Wow! I am used to being subtly ignored but Zack was welcoming and eager to assist me. Hopefully, he will work here for a long time! I know some people may assume I know him personally but I don't. read more

We are pretty disappointed with Home Depot. We went in to get 2 new screen doors and paid to have get our doorways measured. The first man we met with was friendly. We heard back a few days later saying the doors were measured and we could come back to make the order. We came in a couple of days later and turns out they measured one of the wrong doors even though we told them the 2 doors we were replacing are literally right next to each other in back. The guy apologized and said he would send someone out again to get the right door measured right away. It's now a week later and every time we call back to check in, we have to go over the same story and it still hasn't been remeasured. If we hadn't already paid the measuring fee, we would go somewhere else right away. Just a frustrating process and is taking longer because they subcontract the work out. Update: doors have still not been installed even though we purchased them 2 months ago. They cancelled our install a couple of weeks ago because their installed called in sick. We finally got to reschedule to an appt tomorrow. We'll see how that goes... read more

This is the worst Home Depot location I have ever been. I had purchased the washer and dryer also refrigerator 3weeks ago. They installed it without test. Apparently, they had put the wrong type of connected and hoses. So, I never able to use since I had. They said they will take care of this. But they never. I called them many times but I never able to talk anybody who actually could resolve this issue. I asked them to take back those machine because I was not able to use since the installation. But they don't care. Now, I have paid for the nice washer/ dryer but I never able to use. I don't think those managers whom I spoken don't know what the customer service is. I think they definitely need a training for the customer service. I will not buy anything from this store anymore. However I still need to return those washer/ dryer I never able to use. But I don't know how.. read more

FYI - don't bother with this store if you're a woman they will only laugh at you and act like you're an idiot. I was trying to get a snow thrower fixed (after talking to corporate and having them say it'd be all set and an easy process -- spoilers, it was not) and the men working in the tool rental department were extremely rude. One of them (Alex) was so out of line that he made my mother cry and she had to leave. It was clear they thought I was a moron. One even asked me if I tried to mow the lawn with my snow thrower and that's why it broke... They have it now and I've contacted corporate again as I know they won't fix it. They didn't even want to take it and insisted I put money down after corporate checked it out and said it was free. One was singing 'who let the dogs out' at us (well, I hope not at us but it felt random and weird so I wouldn't be surprised). Just absolutely horrible customer service. read more

5 Stars for Ed in the hardware department at the Home Depot in Reading, MA. He is the friendliness and most the helpful clerk I have ever met. Ed went above and beyond to help me find the product I was looking for. He spent a great deal of time explaining how to use the product and made sure I understood how to use it before I left the store. I'm a happy customer!!!! read more

I ordered suncast trellis 22 gal for $39. Home Depot app says if order up to $45 then it will qualify delivering to your home of the charge of $8.99. For this I added miracle-gro for $12.98, so the total price come up with $64.85. It above $45 as u can see. I received one item miracle-gro. I call in Home Depot. Now they told me the other item is not eligible to deliver to home and the only way I can get it is to go to the story to pick it up. They even admitted that their web side confused to clients and i wasn't the only one that this happen too. But there nothing that they can do. And only way I can do, is to pick it up from the store and the store they told me to pickup from is far from my home. I live in cumming ga they told me to go to canton ga. It will takes me 1 hour to get there. And they will not refund me back for the shipping cost of 8.99. Online customer service told me to talk to the tore. Called and talked to the store close to me. The store says that "Online have no connection to the story and they have no way to fix and refund me back. If u are to talk to the store, they say that they have no way of connect with online order to fix issue, so now I take the lost. Online customer service are not friendly to talk to. I hope this will be helpful for Those whom decide to order online at Home Depot. read more

If you are planning on buying a door, please do not use this Home Depot. After several headaches and having to reach out to the corporate office to get our door installed correctly, it took over 3 months from when they originally came to the house. Corporate was great in helping but absolutely awful when it came to valuing our time and energy put into this. Buyer beware. read more