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    The Home Depot

    2.3 (166 reviews)
    Closed 8:00 am - 8:00 pm

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    Lipika G.

    The plant selection is amazing! If possible, I would have bought so many. I picked up a white caladium for $8. A woman walked by my cart and said that it was so beautiful and asked where she could find it, as well. I hope she picked one up too :)

    Update to my previous post. I contacted the Home Depot Customer Service line (Corporate). They immediately refunded my money and apologized. They told me that the store manager should have resolved this in a manner of minutes, especially since they confirmed that it had been purchased at that store, and since it clearly had not been opened, and since I was only asking for an even exchange. They told me I did not need to return the item, especially given the circumstances. But I did anyway. I again spoke to the manager (Eli C.). He never apologized, even for requiring us to make the extra trip. I was not impressed.

    Damaged frame and corner of door upon arrival for installation
    Jennifer O.

    I wish I could give a negative star rating. I was misled into an ordering nightmare for a simple front door replacement. The project is now 3 months in, and my custom door arrived DAMAGED for installation this morning. Did anyone think to inspect it before sending it out for install? The store associate followed up with me, and asked if I'd like to have it repaired at the store with some paint and bondo instead of waiting for a replacement. WOW. This is what spending a few thousand gets you! To add to the fire, the installation gone horribly wrong was previously delayed because the store "accidentally" sold a storm door I previously ordered! This has been a complete waste of my time, efforts, and money. RUN AWAY. DON'T ORDER ANYTHING CUSTOM HERE! GO TO LOWES.

    Alyssa G.

    Popped in quickly to get a flower pot. Everything was organized and easy to find. They had a large selection of pots in their gardening section, and I found one I liked for $15. They had more affordable options starting at $6. I had a quick checkout process, and was happy to see an employee with a disability being given a chance to work at the register as opposed to just being a greeter (like I've seen at other locations)

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    8 months ago

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    2 years ago

    It is a good place to get construction supplies and you can find a store everywhere also have many hours of operation

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    Review Highlights - The Home Depot

    I have been and will be recommending any and all in the vicinity to visit this Home Depot and ask for Mike in the Lumber Dept!

    Mentioned in 3 reviews

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    Bray & Scarff

    Bray & Scarff

    2.5
    (147 reviews)
    8.4 mi
    $$$

    This time I bought a high-end, five-burner gas range from Bray & Scarff. Delivery and installation…read morewas flawless, quick, and absolutely hassle-free. So, to give credit where due, the experience was perfect, including the techs making sure the range was perfectly level. So, in light of my past negative experiences with their service contract, I'll reserve judgment on that side of the business. But this experience was perfect.

    This is by far the single worst company for appliances in the DC area. They should be ashamed of…read morehow they conduct business and treat customers. A perfect example of a company that has gone way too far from its roots. Rude customer service staff. A don't care attitude. Not a results driven company. Why any appliance maker continues to work with them is beyond me. Stay far away. Far far away as in a galaxy I scheduled to have my speed Queen worked on for a minor leak repair. Only a 3 year old unit used very conservatively. That's the first issue. I was sold these machines are rock solid. But aside from that... they show up in my mind to fix it (I told them what the problem was) and the tech merely confirmed what I said myself and then said they would need to order the part. I had upcoming work travel so... of course the part took 72 hours so I scheduled with them immediately for my return between two trips. Then the morning they are due to arrive they just cancel and say they rebooked me for another week!! No backup plan. No nothing. So I call and spoke to an exceedingly unhelpful supervisor who said the tech was ill (this happens) but the had no backup got a week?!!! They sure are happy to sell appliances but not to stand behind them. I explained I had to travel again but I could do the Thursday or Friday of the week I'm traveling and they told me they could only do Wednesday. No effort to meet actual customer service. This is a joke of a company. Go to M and M appliances in DC. Or Sterling appliances. Or Costco even!! But don't go to these people. I've seen better support from a cotton ball knee brace than what this company offers. They clearly don't plan for contingencies or prioritize their service to customers via internal resource management. Zero stars if I could

    Photos
    New oven installation
    New oven installation
    Appliance showroom with white cabinetry and stainless steel appliances
    Appliance showroom with white cabinetry and stainless steel appliances
    Bray & Scarff

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    Sterling Appliance

    Sterling Appliance

    4.0
    (26 reviews)
    13.8 mi
    $$

    I buy all my appliances here. They will match or beat anyone's price and their delivery is always…read moregreat and fast.

    This review is for the *service* department. Over the years I've had good experiences in the…read moreLeesburg store when searching for new appliances or ordering parts. Recently we had a service guy out regarding our washing machine. As I told the lady when I called to make the appointment, since day one we have done *all* the things we're supposed to for a front load washer - monthly cleaning with Affresh and wiping down the door, seal, detergent tray etc. We even opened up the machine to clean the drain pump. Yet it still smells. She said she'll send a service guy out to look at it and fix it. To start with the guy shows up and parks the truck half in and half out of our driveway despite there being a spot RIGHT there in front of the house. It would have taken him literally an extra 10 steps to do the right thing. As I answer the door I see the mail carrier pulling up and having to get out of the truck to deliver the mail. I went out to greet him and get the mail, apologizing on behalf of the Sterling Appliance knucklehead's parking. The service guy just stands there and says nothing to either the mail carrier or me. Lazy and thoughtless. Then he goes in the laundry room and after a very quick look at it, proceeds to tell me that this machine has clearly been cleaned well and they can't guarantee smells will be gone or won't return, only that he can charge me north of $800 to replace several parts today to see if that will help. I ask instead about replacing the drain pipe since that is the one thing we hadn't tried yet. He tells me he can't do that today because it would (suddenly) take a second person to pull the machine away from the wall to access the back of it. (Never mind we did that with one person to check the drain pump.) So, I'd need to pay for today, re-schedule and pay for labor for two people to come back out and that alone would run around $400 plus parts. Instead, I paid their service call fee and will not use them again because of this lazy, lazy guy. What a waste of time and money. Sterling Appliance, certainly you can hire better employees than this ridiculously lazy clown!

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    Sterling Appliance

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    Bray & Scarff

    Bray & Scarff

    2.7
    (88 reviews)
    5.2 mi
    $$

    Recently purchased a Washer at the Store. Jim Arata (Store Manager) provided OUTSTANDING service…read more Some words that come to mind are: Professional, Customer Oriented, Knowledgeable, and very Helpful . The Delivery folks who installed the Washer were equally OUTSTANDING. They meticulously removed the old Washer and proceeded to install the new washer. Before leaving, they insured and left the Laundry room was cleanliness. Definitely, Jim Arata and others are Ambassadors for Bray and Scarff.

    I purchased a very expensive GE washer and dryer. The washing machine stopped working a little…read moreafter one year. They sent a service rep who ordered parts. Parts came in after not having a washer for two weeks. He puts the parts in and still doesn't work. So now we will be waiting again for parts and hope they can fix this. Here's the problem with Bray and Scarf. Good luck with anyone picking up the phone at the service department. If they do answer they are less than helpful. I called the store several times in Sterling and asked for the manager to call me. Still has not called. They take no ownership in their products they sell. I think Bray and Scarf used to have a good reputation years ago. But that's clearly over. I will never buy anything from this company again. Sadly you get better service at the big box chains. Update: The repair technician came to my house, and the parts he brought did not fix the machine. GE advises ordering additional parts. I called Centricity, the warranty company (All warranty claims go here). They told me that Bray and Scarf have not yet sent them the request for repairs. This is 4 days later. Additionally, the technician informed us that Bray and Sacrf do not determine when they reach a decision on whether the machine is unrepairable. However, Centricity told me that it is the technician from Bray and Scarf who makes that determination. So clearly, no one wants to accept any responsibility So, I called the service department, and again, I could not get through to anyone. Waited on hold several times, then was disconnected. So I called the corporate number, and the receptionist told me that they are "checking the lines." I assume she meant there is a technical issue. However, this has been my experience over the past several weeks: no one in the service department answers the phone. Also, the manager from the Sterling VA store has not returned my call.

    Photos
    Kitchen appliance showroom with a gray kitchen island on display surrounded by white cabinets and stainless steel appliances
    Kitchen appliance showroom with a gray kitchen island on display surrounded by white cabinets and stainless steel appliances
    Bray & Scarff
    Kitchen appliance display with wooden cabinetry, red and brown tile backsplash, and white appliances

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    Kitchen appliance display with wooden cabinetry, red and brown tile backsplash, and white appliances
    AJ Madison Home And Kitchen Appliances Showroom

    AJ Madison Home And Kitchen Appliances Showroom

    1.6
    (105 reviews)
    6.9 mi

    UPDATE: After an exhausting 80 emails back and forth with no resolution, Claudia from AJ Madison…read morefinally called me to resolve the issue. While I do appreciate that my situation was eventually addressed, it should never take 80 emails, multiple technicians, months of delay, and extreme persistence for a customer to get a resolution on an appliance that was clearly sold damaged. For context: I purchased all new Café appliances -- a double wall oven, refrigerator, and microwave. I was convinced by the sales representative to buy an open-box microwave, assured that nothing was wrong with it other than a cosmetic scratch. When delivered, the microwave door was broken and unusable. Two technicians confirmed this and submitted photos to management, yet I continued to be pushed into more delays instead of a replacement. It's unfortunate that it took escalating to this level before someone stepped in. While I'm relieved the issue was finally handled, the process was unnecessarily frustrating and time-consuming, and customer service prior to Claudia's involvement was extremely disappointing. I strongly suggest AJ Madison improve how open-box issues and customer complaints are handled so other customers don't have to go through this.

    This company is a joke. I highly recommend you do not order from them. We received two appliances…read moredented and unable to be use and they are ignoring the issue. Their customer service has been terrible throughout the entire process.

    Photos
    The oven smoke for almost 2 hours.
    The oven smoke for almost 2 hours.
    Massive gaps all the way around dish washer. They stole the trim kit. They have not sent a new one.
    Massive gaps all the way around dish washer. They stole the trim kit. They have not sent a new one.
    Garbage left on the kitchen floor by AM Delivery Service Technicians

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    Garbage left on the kitchen floor by AM Delivery Service Technicians
    Ferguson Bath, Kitchen & Lighting Gallery

    Ferguson Bath, Kitchen & Lighting Gallery

    2.5
    (42 reviews)
    5.9 mi
    $$$

    So first let me say make an appointment if you want to get assistance with your project. This place…read morewhile a showroom isn't like your typical store that associates are just waiting for you to come in. I had seen some stuff online via Ferguson's website, but I wanted to actually chat with a person in real life about my proposed project so in that way I could walk through what I was looking for and wanted. We worked with Darin who was fantastic btw! My husband and I sort of went through with what I was looking for which included plumbing fixatures for two bathrooms and a chandelier for our foyer. He was great gave us different options at different price points also he helped figure out what I was trying to explain (I told him I don't know all of the technical names of the things, but he was able to decipher) and help us think through what we needed. Darin super knowledgeable! Now a few other points of advice if you are a first timer, pictures of what you want to do helpful even if they are inspo photos, if you've got space measurements even better. Also, if you are thinking of changing out plumbing perhaps having your preferred plumber come out to give you an idea of materials required for your project (I opted to do it in reverse).

    Returned two pulls. The associate told me they'd ship together but instead they shipped separately…read more I paid $30 for the pulls and only got $6 back. Seriously??? Truth is you can buy everything Ferguson carries from Home Depot online--including the same Amerock pulls--get a military discount, and return items in-store WITHOUT paying shipping fees. From now on, I'd only step into Ferguson for ideas and then purchase at Home Depot. HOME DEPOT WINS!

    Photos
    Ferguson Bath, Kitchen & Lighting Gallery
    Ferguson Bath, Kitchen & Lighting Gallery
    Ferguson Bath, Kitchen & Lighting Gallery

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    The Home Depot - hardware - Updated June 2026

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