There's a gentleman with shoulder length hair named James who I believe is a department supervisor of some kind. I've been shopping at Home Depots nonstop since 1992 and I just cannot recall the last time somebody went as far out of their way as he did to help me with something... I felt like I had to let people know about it... Thank you, James for going above and beyond to help me, especially with something that one could consider as trivial as my the problem I had.. but you didn't hesitate to ask me if there was something that you could help me with when you saw me wandering around looking like a lost puppy-and when I mentioned my silly little problem, you dropped everything and literally walked all the way across the store to the other side, just to try to help me, and it worked didn't it... Customer service is largely dead nowadays, so when someone sticks their head up and goes above and beyond, it really stands out... I sure hope they take really good care of you James because if they don't, I just might come back here and try to steal you for my business, because you're a wonderful ambassador for the company that you represent and HOME Depot should be proud to have you... I hope that you are recognized read more

I was at Home Depot at the Talking Stick last week and I was so grateful for the help of manager Nylacia and I believe the man she was training was Angel. I had several things I had to take care of -- an exchange of a kitchen cabinet and the purchase of flooring as well as credits and she was a pro. She handled every single issue -- quickly, professionally and with a smile. Made my day. I always get good service at this story. Highly recommend read more

I did an online order for pickup - they were nice and it had everything. I ordered a couple of things that came in sets (gardening tools) because the set of three was about a dollar cheaper than ordering them all separate separately, but I needed two additional sets as projects. Home Depot said they were out and asked me if I would like to substitute for the individual items.... Normally, I wouldn't think anything of it, but I had forgotten something and had to run into the garden section and I noticed that the sets were still there.... Which made me think they either didn't want to give me the last two sets or wanted the extra $$. - it's fine and the employees were good but if you want to make sure you get what you ask for go in read more

This location lacks customer service! Not genuine at all. Online order - you get confirmation it's all set when you get to the store - it's the wrong order. They act likes it your fault. read more

What a nice bunch of employees!!! These guys went out of their way to inquire if I needed any assistance and were all very polite. This location has the some of best customer service. I decided to go here to get flower seeds to start my 45 yr old Senior citizen vibes around the house and plant pretty flowers. Pray for me that, I won't need to do plant a abortion (As a pal calls it) lmao There's plenty of parking onsite read more

It would be cool if the pro desk could stop jerking each other off long enough to do their job people standing around and nobody can bag your stuff, but they can sit there and play pranks on each other instead of their work read more

Windows dept breached their contract and damaged home installing the one window of seven leaving with the rest stating not paid enough to install them, then refused to refund the 25% down minus the smallest window they installed . Very dishonest and do not batt an eye on lies. read more

Thanks to Liz (and another employee I didn't catch the name of, sorry) at the customer service! I had an issue with an online order so really nothing that store can technically do, but she took ownership of making sure my issue got fixed, researched and came up with some solutions and then worked with the .com team to take care of it. Thank you for the great customer service. read more

Steven D. went above and beyond to help me locate available inventory. In this day and age this is huge! I really appreciate this excellent customer service from a guy who genuinely cares and will go the extra mile to help make home improvements go smoothly. read more

Stopped by because we were in the area. The store was relatively clean and the staff was friendly and helpful. The place was pretty dead on a Saturday night which seemed unusual but I don't live near this one so maybe that is the norm. It was definitely a hardware store and as for service they do try to help you as much as possible. read more

The Home Depot - Outside front - Nurseries & Gardening Near Me - Scottsdale, Arizona

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We show up on a Wednesday 11/27/24 to the Christmas tree lot seeing people buying trees. So we walk in and then the worker comes up to us and tells us his boss said we can't sell any trees! But yet they just sold one to other people. I'm 25 years old I will never buy a Christmas tree from Home Depot ever again. Now I'm off to lows to buy my tree. bah humbug no Christmas spirit lost a customer for life. read more

Home Depot at 9170 E Talking Stick Way Scottsdale, AZ 85250. #457 Yesterday, November 7 after a long break from performing any repairs, I needed to return to the store with several tasks to have resolved and was amazed how I was greeted by every Associate I came across. As usually, Terry from the Painting department provided me with all help even it was not in his department and regardless of spending long days on his feet, he ran me to other places for the items I had difficulty finding. He has not changed a bit from my visit quite a while ago remaining very enthusiastic and cheerful. Ms. Maureen, the Angel of Joy and lightness came to help at the Garden department and then I saw her and heard her melodic voice talking to other Customers in a very friendly manner at all times. Ms. Shari as many years ago, came promptly to help in the Lighting department. After walking throughout the whole store and still having a couple of unresolved items left, I finally approached the Check-out and Larry summoned help calling to the Pro-shop and the Lumber department, where Mason, a very good natured, confident in his area of work and collected young man has resolved my request in the matter of several minutes. And Finally, Ms. Tabitha finalized my visit packing some of my fragile purchases very cautiously and bidding warm goodbyes. It really felt as if I returned to the family, everybody remembering me and greeting in a so warm and cordial manner and really helping very efficiently in comparison to some other places. I feel gratitude to every single one of them for their sincere desire to help and even taking me from their department to the place where I could more likely to find what I am looking for. My previous visits several years ago have left very warm feelings towards the Associates of this particular location. God Bless Terry at the Painting Department with his easy and light take off with my request each time I come and offering the best options and they always perfectly worked and matched to my home settings. Shari at the Lighting Department would be very thorough in looking for the particular items I come requesting each time. Rob, David, and an Associate from the Pro-Shop Department whose name I failed to memorize correctly and it was either Melvin / Murphy starting with letter M, but not Mike, my deepest apologies for forgetting the name. The experience of visiting that store at the Talking Stick Way in Scottsdale has been precious to me. I am greatly appreciative. I love you all and I am grateful to you.! This store has a Great Value for this area creating their Customers feel "At Home" when they come here as I heard the opinions of other Shoppers. read more

I was standing in the light bulb aisle clueless until Bob Taylor walked up to me and asked what I was looking for. He made the perfect recommendation for a dim light bulb for my bed side light and I appreciate him greatly. read more

This is nothing against the employees at Home Depot. They have always been incredible to me and very helpful. The man in appliances is the nicest and so helpful too! 7 years ago I bought an entire kitchen of new stainless appliances. I got the best they had, unfortunately they do not have their own delivery service and the folks that they contract with were just ridiculous . 3 failed deliveries, I called was promised a date and stood up! Finally on the 3rd miss when I talked to the warehouse he said I'm going to cancel your order. And he did. OK 7 years later my microwave died (don't buy GE) I thought things must have gotten better and bought a replacement over the stove microwave (over $500 with installation and haul away the old etc.) I had a delivery date and no call, finally I called the warehouse and got a nice lady on the phone (definitely an improvement) she said no my microwave wasn't there, no delivery for me. I give up with these guys. It's not the employees fault BUT Home Depot should have delivery down. Still after 7 years nope they don't. Yesterday I went to Spencer's and bought my microwave, today it's delivered and installed. read more

I recently purchased a Milwaukee multi tool set from Home Depot. I was super excited about the purchase as I returned back to my house. As I opened the set, I inspected the tools and batteries. It turned out that one of the batteries was not taking a charge. I tried everything knowing exchanges can be somewhat frustrating. I headed back to the store with my finger crossed in hopes of a smooth transaction. I went to the customer service area and explained my problem. I then headed over to the tool department where I met Sid. Sid has always been a pleasure to work with each and every time I have needed assistance. I was then directed to a gentlemen named Danny. Danny was able to solve the problem for me in no time and I was on my way. A big shout out to the team over at my local Home Depot! Sid, Danny and also Johnny(miss him in returns) are super stars!!! These gentlemen are true professionals and are also such a pleasure to work with! Thank you Sid, Danny and Johnny for all the hard work and dedication! You guys are great everytime! read more

Do not order appliances here if you actually want appliances. Look, I know everywhere is having shortages, especially on freezers. But I purchased a dishwasher and oven back in June, and still don't have them. I think I am now on my 6th delivery date. At one point, I even had to purchase a different, more expensive oven as I was told (2-3 months after purchase) the other was no longer available, ever. Well apparently this one isn't either. My newest delivery date is November 20th. More than 5 months after purchase, and has Home Depot tried to make any amends? Nope, they just sit on my cash using it while I have nothing. Not one apology and their phone system is terrible. read more

There's something about going into a store and being struck by all the security measures. We had been shopping for some new lighting and came here after visiting nearby Lamps Plus. It's your typical Home Depot, except this one has over 18 overhead Las Vegas style security cameras. I didn't realized that this part of Indian Bend was such a high crime area. Since we couldn't find what we were looking for, we made additional stops at Lowe's and Home Depot up near Northsight and Frank Lloyd Wright. Neither of these two stores had the obvious cameras as you came in, but did have some well placed throughout the store. Now put down that phillips screwdriver and step back and no one will be hurt! Wow read more

The Home Depot - 18 overhead security cameras!! - Nurseries & Gardening Near Me - Scottsdale, Arizona

Home Depot is becoming my new hangout eyi eyi eyi this DYI stuff can be time consuming as well as overwhelming but when you can come shop and have skillfully & knowledgeable people help you with input it makes things easier read more

The Home Depot - My New Buddy Alejandro - Nurseries & Gardening Near Me - Scottsdale, Arizona

The folks at this home depot are awful for advice. The days of each Home Depot employee knowing more than 1 thing about the section or aisle they cover, is lost. There's about 40 employees, 30 customers and it's impossible to get any service. read more

Had to return a door mechanism that was purchased prior to Thanksgiving 2019 for a handyman who thought he could alter my front door. Replacement failed and I thought for sure they would not take it back as the packaging was ravaged. WRONG. I simply walked in the door to this Home Depot on January 3, 2020, presented my trusty AMEX card (I had lost the receipt), and got a full refund. Not even a "re-stocking" fee for the package ruination. Top-notch service in every respect. Kudos. read more

I am giving this review 5 stars, and that is because of Jacob, who was outstanding, empathetic and overall went above and beyond. I was in the store on Sunday, and it was obvious they were understaffed. I asked him to help me with some bags of stone, that I was unable to lift. He not only got the cart, loaded the stone onto the cart, then took it to my car and loaded it. I tried to tip him, but he explained it's against HD policy, and against his morals if he were to take it. I can only say thank you by giving him a great review which he deserves, beside hes having to do the work of 3 employess. read more

Love this place. The store manager Tom is an awesome guy and the employees are all very helpful.

I love the selection their garden section at the stores in the Scottsdale area. They have a large variety. They are very helpful with answering questions. Very friendly. read more

Update. I was told 5 weeks after ordering the shed that it had been lost. Misdelivered and the people put it together and couldn't be retrieved. So I was being sent a new one. A week later I contacted again saying I have not heard anything about my shed. Oh, it's been shipped and I should hear from the carrier soon. Almost two weeks go by, no word. I contact them again. There was never another shed shipped and they don't do that. Home Depot tells me they have to cancel the order and I can place a new one. Only way I'll get my shed from them. The rep's reason was it came from another vendor. As if that makes it ok. So I told him fine, refund my money that should have been refunded weeks before... now should I trust them again with my $2k? Yeah, you're right. I shouldn't. This is what customer service is according to Home Depot. read more

I was in dire need of a truck and I had rented one a day prior to wake up to them cancelling the truck. Barely any notice. Absolutely ridiculous. Don't go here they are a waste of time. read more

This 5 star review is simply for not forcing me to wear a mask while I shop. I wear a smile instead. Thank you Scottsdale Home Depot. read more

The Home Depot - Don't mind my Trump Hair. Lmao. - Nurseries & Gardening Near Me - Scottsdale, Arizona

This Home Depot is a conveniently located one in Scottsdale by a lot of other businesses and the 101. I am not a big home improvement person but I do frequently need different types of cleaning supplies and bulbs. Usually smaller purchases. The staff at this store is incredible and always very kind and knowledgeable on telling me where to find stuff in the store. The registers go fairly quick to and look very modern. I will be back in the future I usually come every 4 months or so and it's simple every time. One thing to not is the parking lot is big but the driving out of it area seems a little too narrow. read more

Clearly don't care about online reviews, ordered bricks online they showed 1031 in stock. I ordered them all. Arrived they only had 500 in. How a company miscounted over 500 bricks is beyond me. Only resolution was refund and order from another store. My customer service solution how about we order those for you and deliver for free - Free service tip. My landscaping job has no been held up 3 days due to this costing money per day. New update. Same problem happened at pavilions (next review) same - online said 600 in stock then arrive to pick up oops only 300. BUT they promised north Hayden has over 2000. Haha seriously. Still no how about we find you the amount you need and deliver them to your doorstep. Same crappy service companies deliver now. read more

I just got the most amazing five star customer service From "Victor" in the customer service section. He was very helpful and let me buy the last large floor fan they had. I wish more of my experiences were like this. We need more people at Home Depot like Victor, you should give him a raise! read more

Can't believe I didn't review my "home" Home Depot", closest to my house, about 3 miles. I found the employees always helpful. Items are easy to return. This store doesn't seem as big as some of the others, tho, but it is convenient. read more

Rudest employees I've ever encountered. Even walking in was an issue. Dude was standing directly in the middle of the entrance, so I stop, waiting for him to move. "How can we help?" He says...by letting me walk in dude, have your conversations off to the side and be aware of your surroundings. I can't tell if they just don't like young people or if everyone just has a terrible attitude, but other than the employee "blocking" my entrance I had none of the maybe 10 employees I made eye contact with ask me if I needed help, or acknowledge me. Keep in mind this is after I greet them myself...I don't need my butt kissed, but if I say hello I expect at least a head nod. And y'all call my generation rude. read more

So I love this Home Depot location and their staff however today while looking for a toilet flapper one employee approached and asked if I needed help, I said yes then he answered like if he really didn't care without answering my dilemma. And then proceeded to ask me about my AC really!!? I try to understand he must be commissioned to offer AC's to costumers however a little more willing to help me first it would be nice, after asking me if he solve my problem of course , then I will be grateful and I could listen what he has to say.... Good costumer service is what make a costumer to come back, don't forget. read more

The good news is at least they have people on staff that you can ask questions... but, after half an hour, directed department to department and no less than six confused employees, I'm walking out empty handed and headed to (where I should have started) Paul's Ace Hardware. read more

I visit Home Depo frequent. They continue to amaze me w there customer service. They must have extensive training read more

The Home Depot - They even exchanged this As it did not work - Nurseries & Gardening Near Me - Scottsdale, Arizona

Rorys behavior is unacceptable. I needed a specific part for a project and he told me. "Go shop online and stop bothering me" even though he works in the customer service area. Management needs to do something about how he addresses customers because you've lost my business forever. read more

I had a great experience here with Danny in the windows department. He was super helpful and really cared about the windows I purchased

There were plenty of employees standing around doing nothing, including the manager who ignored his employees and me quite blatantly. I will never shop at this store again. Worst customer service ever. read more

This location has great customer service. Adriana was so pleasant and really went out of her way to help us out. In a world where people only write reviews about bad experiences I wanted to make sure Adriana for truly caring about a positive customer experience. read more

Needed to get some keys made, so I dropped by here. The key machine is located at the front of the store at the customer service/returns desk. I popped in and they made my keys within minutes. The girl working the machine was really efficient and got me out of there fast......which is great because I hate waiting. Will have to drop by here for other home stuff another time. Return Factor - 84% read more

Thank GOD they opened a Lowe's by me. I doubt you'll ever find me in a HD again. I have never felt so dumb as when I was forced into Home Depot the other day. Just because I look like I have no busines being in a hardware store, doesnt mean that I have no business being in a hardware store. I have money to spend dammit!! Cut me some freaking slack. I had to search high and low for a "friendly sales representative" who was stick-up-their-ass crabby at best, and watch them look at me like a moron when I asked what aisle a laser level would be in. I'm no Tim-the-Toolman-Taylor but I think thats a pretty common item. QUIT LOOKING AT ME LIKE I SHOULD BE AT A BAR SOMEWHERE AND SHOW ME THE LEVEL AISLE. I also needed help carrying a huge ceiling fan out of the store. This is not unreasonable but the clerk and helper-guy looked completely put out. You work at HOME DEPOT you jerks, lend an effing hand. The only reason this crap shoot gets 2 stars is because its always pretty clean, its has a boat load of stuff if you know where to look, and the worker's uniforms are all a lovely matching orange. Thats it. read more