I came in the other day and Derek was extremely helpful! I had a few questions and he was able to…read moreanswer all of them. I never say this, but honestly you should promote this guy! I've also only ever had good experiences at this store. Five stars!

Such a great store with friendly, helpful staff. They carry so many fun gadgets and items to help…read morewith your home improvement projects!

We have an RV and I swear, we spend a good 30% of the time fixing 'stuff that breaks' and if we…read moredidn't have Ace, I don't know what we'd do. Yes you can go to the big box places, but you will not get the same level of service. We bring in some oddball part, explain the issue and they have 'just the thing' - and they know right where it is in the mess of aisles of items. We now have a toolkit that has a little bit of everything, but guaranteed on the next trip; there will be some weirdo thing that we need :) Bonus for this location is the softener salt out front so you can just back into your spot, pay and load up. Easy peasy

Not really happy with product. Bought bathroom faucet installed it went to turn the water on and…read morethe aerator blew off the faucet could not catch the other piece went down the drain and out not in p trap went to store to get another one would not give me one to replace I had to buy another one 12.00$on top of what I paid

Five star service...every time! We appreciate the helpfulness of their team and always get the best…read moreout of our trips to Ace. They have a wide variety of products, you know: the thingamabobs, doo-hickeys, and so many other items that we can never remember the names of (to save our lives!) Our latest find was scored with the determined help of a young man (pictured here) that stuck with us until we found what we needed to get the job done, despite our terrible attempt to describe it! Thanks to him and all the other helpful folks at Ace, We walked out with the right items to get ourselves out of a pickle for under a buck. Great price, indeed! We are happy that we have an Ace Hardware right up the street that we can trust. They always guide us in the right direction when we get the itch to start working on projects that we have no business starting without the proper tools or training to do! SMH ‍ Thanks Ace! You rock!

I am a homeowner and do minimal shopping at home improvement stores. I purchased a pair of Ace…read moreBranded gloves on Saturday morning and came to return them and buy a more robust pair (for more money per pair) as the gloves did not last 3 hours of yard work - they had holes in the glove. The young lady refused to take the gloves back because they were used. I told her I knew that as I was the one who used them. After several verbal exchanges and her picking at the shredded glove, I got upset and called her a blockhead. (Not good by me) She said I had to see a store Manager. I just returned from attempting to return the gloves and buy a better pair, and Austin, the store manager, also refused the return, and I told him I would never be back. He smiled and said goodbye. I guess at $17.00 pair of gloves is worth really ticking off a customer. It's all smiles while buying, but not when you try and return a defective pair of gloves and buy a more expensive pair. I am done shopping at ACE. I want to buy locally, but I guess the cost of acquiring a new customer is less than $17.00. The store will not suffer one bit from my choice, but it is my choice to make. Good By Ace

Came in right before closing and Freddy was awesome. Even though they didn't have what I needed, he…read moretook the time to check other locations and helped me find it just minutes before closing. Super nice and really appreciated the help!

Great store with plenty of staff on hand at all times that are helpful. I had to dock a point for…read morethe dog pool I got this season. I purchased a dog pool here with paw print art and it's been great and lasted 2 summers. This season I decided to replace with a new one. However the one I purchased this season has fish as the art. It's a thinner plastic and doesn't work well for small dogs. The art is peeling off in a weird way and making goopy mess. The sides just bend and folds the plastic making it tear easily. I will be on the lookout to see if they get any paw printed pools and I will change my star to five if they do. Dog paw pools and fish contractor pools are way different.

I am five minutes from Lowes. Personnel wise the store is definitely better than it was for a…read morenumber of years. Selection is fairly wide and good. Returns are quick and simple. When I know precisely what to get I am offered assistance. Most of the time I don't and am either invisible or not as interesting as the floor. If I have the time I go to a place on Country Club in Mesa. Employees at self checkout are excellent. My experience is the E McDowell store is better than other Lowes local locations. My experience with plants has been good since the location opened.

Helpful employees at this store made my shopping experience more rewarding. This store is well…read morestocked & has a very good selection of products, tools, & appliances. Also, they price match with their competitors. That in itself is great value.

I did an online order for pickup - they were nice and it had everything. I ordered a couple of…read morethings that came in sets (gardening tools) because the set of three was about a dollar cheaper than ordering them all separate separately, but I needed two additional sets as projects. Home Depot said they were out and asked me if I would like to substitute for the individual items.... Normally, I wouldn't think anything of it, but I had forgotten something and had to run into the garden section and I noticed that the sets were still there.... Which made me think they either didn't want to give me the last two sets or wanted the extra $$. - it's fine and the employees were good but if you want to make sure you get what you ask for go in

There's a gentleman with shoulder length hair named James who I believe is a department supervisor…read moreof some kind. I've been shopping at Home Depots nonstop since 1992 and I just cannot recall the last time somebody went as far out of their way as he did to help me with something... I felt like I had to let people know about it... Thank you, James for going above and beyond to help me, especially with something that one could consider as trivial as my the problem I had.. but you didn't hesitate to ask me if there was something that you could help me with when you saw me wandering around looking like a lost puppy-and when I mentioned my silly little problem, you dropped everything and literally walked all the way across the store to the other side, just to try to help me, and it worked didn't it... Customer service is largely dead nowadays, so when someone sticks their head up and goes above and beyond, it really stands out... I sure hope they take really good care of you James because if they don't, I just might come back here and try to steal you for my business, because you're a wonderful ambassador for the company that you represent and HOME Depot should be proud to have you... I hope that you are recognized

I paid 36,000 for a kitchen remodel on July 3rd. I still do…read morenot have a finished kitchen. They are out sick. They have voicemail that is not accessible They lie the granite is on the truck. They do not return calls. They say they will escalate and push it forward They ignore you. They order incorrect cabinetry parts. They don't even know that the parts are wrong even though I've notified them 5 times. 4 months and I'm nowhere close to having my home back.

Huge thanks to Cece for one helping me return some items that did not work out.i had to grab a few…read moreitems one being paint. We had to go to the checkout registers to ask for help as no one was in the paint section. We waited for about 6 minutes and no one showed. Cece happened to walk by and then proceeded to help us get the paint we needed. I really appreciate her help!

I have shopped numerous locations and often get better for less. Wide inventory with lots of…read morechoices. Staff has always been 5 star. Parking and access are great. I have purchased items elsewhere and than purchased better quality for less? At a later date giving away the lesser item. One example was pruning shears. Other places had many prices and brands. I got a pair and later saw Harbor Freight had only one. Lower priced and much better. 1st pair given away. Harbor Freight still good after ten+ years use!

Came here to return an item & received amazing service!…read more This store is well stocked & has everything imaginable for home improvement & other projects. Good value & selection here as well & a wide variety.