Ryan in the plumbing department at the Temecula 79 location was kind, professional and super helpful, To help me solve a minor problem with a glacier bay toilet I purchased 5 months ago from HD. He saved me hundreds avoiding a plumbing appointment and solved a problem in a matter of minutes, That I was on the phone trying to understand with the glacier bay service line and the Home Depot 1-800# for over an hour. I can say the only reason Home Depot deserves a 5 star in this review is because of Ryan's work performance today, Otherwise the 2 people I initially spoke to about the problem at the pro desk responded mean and frantically about it, Said there's nothing they can do and instructed me to call the Home Depot 1-800 number for help. I did and was on hold for over 45 minutes with no response and proceeded to call again and luckily was transferred to the plumbing department. read more

I have had quite a few negative experiences with HD. just purchased a dish washer, delivery$ , extra for the tool kit$, and haul away old DW$. these additional costs increased the purchase price of my dish washer more than 50%. i scheduled the delivery/installment for Tuesday 4/4/23. i arranged for my son to be home. i was sent a text to let me know they were on the way, and to make sure I had done everything required for the delivery/install/haul away, I was given a checklist, along with a photo itemization if each item I had paid for: DW, install, install kit, haul away old DW. the installer contracted by HD did arrive, my son let the person in with the boxed DW. The minute he came in the, my son was asked to sign the invoice, but was not given a copy, He told them he would put our dogs in the back yard, so they could dovtheir job and asked if they needed him to do anything else. They responded "No, we're good.". When my son returned from securing the dogs, the delivery/ installers had left and the giant box with the DW was left in our entry way. when my son messaged me, to tell me what happened, I was perplexed and a bit angry. After work, I headed directly to HD. I spoke with someone in appliances. He was no help at all, he said they would look into it. I never heard back, so I wrote emails- that went unanswered, I made phone calls where I was told that, "well your son signed for the DW, you can't return it, and now it has been 48 hours sincjudt 2 days before this DW fias it was delivered. So you have to keep the DW". I have had better customer service at the DMV. I hung up and went directly to HD. I spoke with the manager, he didn't want to help either. I explained that I have all the receipts and evidence that I purchased the install and haul away of old DW. Manager hemmmed and hawed, he said well your son should not have signed the invoice until they were leaving and had finished the job. So again, they put this error back on the customer. Why would my son for a second think that HD would send a CON-Contractor ? Finally the HD manager said he would take care of it. I stated that I want all charges credited back, I want the DW to be picked up from my entryway and I want my account CLOSED. I WILL NOT VE DOJNG BUSINESS WITH HD again. He said he would take care of it. It has been 5 days and NOTHING, not an email, a phone call, CRICKETS. This is not the first time we have had contracted work gone WRONG thru HD. I had even just scheduled to have the entire flooring replaced in our home. We had the guy come to measure before the DW FIASCO. SO YEP CANCELING THAT ORDER TOO read more

This place is terrible and extremely on organized ! Is there a reason why customers have to go into three lines to buy vegetable plants ! Then they try to tell me that it is the law ! They make you go through the entrance then wait at the line at the register then they expect you to go into the store again then pay ! that's 4 times ! The guy was so rude and unprofessional ! Just know that The customers will remember this ! read more

We purchased an LG Washer and Dryer set from Home Depot and it was delivered during the week. The dryer has NEVER fully dried any clothes. The dryer would turn on, we could here the gas light up, but after 54 minutes, we checked the clothes and they were still damp and cool. We worked during the week and read the full manual and watched videos to see if it was just a settings issue and nothing worked. We called home depot to have it checked and they sent two guys out whom checked the installation and the exhaust, then the settings and they said it was defective and we need to get a replacement. It would not heat up. Then it got far worse. Both my wife and I have spent over 7 hours of phone calls and transfers to different departments, then transfers to LG manufacturer, then they randomly hang up on us. Then we asked for escalation to managers, then all they do is play a game of transferring our calls, giving us hope they will replace this Dryer that is defective and has NEVER worked properly. The best they will do is try to repair the unit. We purchased a new dryer, and we want a unit that works. They want to repair a defective unit that never worked. So watch out, if you do not check the entire washer and dryer to make sure all functions work within 48 hours, they will not back up their products. Most of us are too busy to try all function in 48 hours and their store personel never advised us we only have 48 hours to make sure everything works. Poor disclosure, but it is in the small fine print on the receipt. Not provided to us before the purchase, and not explained. We now have a defective LG laundry set for $2200 that we can not use and customer service was horrible, even the local store management would not help. I have a business that has spent over $500,000 at the store, and they still will not honor and back the product they sell. They said it is not their product and that we actually bought it from LG, but we bought it at their store. If Home Depot will not honor their products, it is time to use what little competition is left. Do Not Buy any appliances from HOME DEPOT- Especially avoid the Corona Locatioin, you will get ripped off too. read more

Went in for an appliance order. I was having such a hard time ordering online. I have done this numerous of times. John M. Sales ID. JM99KT He was so helpful and kind. He walked me through the whole process and explained what the hiccup was. Thank you John for helping me out. read more

0 Stars. Do yourself a favor and DO NOT purchase any type of appliance from here, just go to Best Buy. The customer service is an absolute joke and they will not help you after 48 hours from the delivery under a manufactures warranty. It wasn't broken after 2 days... so that alone is ridiculous. The part needed has been on back order for months now(and we are still waiting) on a brand new model fridge because the part wasn't even in production yet the fridge is so new. When calling corporate, who was also extremely rude to me, I was told to call the Better Business Bureau...? This has to tell you something about this company as a whole.. they do not train well nor do they care about anything else but making money. To sell something you can't or won't, help a customer with after 2 days from the delivery date is the most insane thing I have ever heard of especially when the actual part needed is not available yet. I have a $2400 Fridge that has not worked properly since May 2023 when it was purchased in October 2022. I was absolutely fine with going through Whirlpool for the issue but said part is STILL not available and it is going to be probably 5 months before we can get it. We only purchased the fridge from here because it was out of stock everywhere else and had been without a fridge already for 3 weeks and specifically needed a counter depth. I will NEVER give this company my business again and I have never been so disappointed. read more

We waited for help in the appliance department for at least 30 minutes. Nobody came to help us and then as we were leaving , a random sales guy asked if we got help yet I said no, we are leaving now and he replied with "have a good night". No offer to help find someone for us and just didn't seem to care. We were ready to drop $2000 on a refrigerator but will now be shopping elsewhere. read more

Went here to pick up some corrugated metal. Had three employees walk past me I was was loading the on cart. These are 12 feet long and very awkward. Same thing loading them as I was loading them in the truck. Asked for help as four employees were helping a guy load a box. Then after they were done they all walked away. One guy even walked around my loaded cart. read more

We ordered a refrigerator from this location. It was due to be delivered Friday 7/17/20, our 39th anniversary. It wasn't delivered We looked at the invoice and noticed the sales clerk had our address wrong. We called Home depot. They said call the warehouse. They said call the delivery service. The delivery service said to call Home Depot and have them send their address, so they can deliver it to the store. I called Home Depot and they can't find our order now. They all said they'd call back. But no one has. My wife is in tears. We have food spoiling and she doesn't have her anniversary gift. read more

Horrible place ! Picked up some stuffs in garden Dept for the wife then went out picked up the roses ! they stop me to re entrance to pay for it! they asked me going back to main entrance to get in a long waiting line then come back pick them up ! 2 employees and the security guy was smiling as they realized that they treated as an idiot! Never experience something like this before! read more

I was looking for drought tolerant plants, mulch, and potting soil. I found everything I needed in this place. I even found the mulch on sale -- 4 bags for $10 -- so good! They have a great selection of plants. I bought most of my plants from here, but I took off one star because after shopping around, I noticed that the local, smaller nurseries had more competitive pricing & their plants were much healthier. However, was very happy with the mulch & potting soil pricing. I'm also happy about the one stop shopping as the smaller nurseries didn't carry the chicken wire & mulch I needed. read more

This location is convenient as it's literally within walking distance. This Home Depot can get very busy, especially on weekends. If you're buying just little things there's no problem with that. Although, sometimes it's hard to get someone to help you out when you actually need someone's help. We recently try to buy a dryer, as well as a dishwasher. Unfortunately there was only one person working in the appliance department. He spent majority of the time on the phone while we were there, and didn't even acknowledge us. As we've been standing for at least half an hour. We were ready to buy both appliances, but with no help, we ended up going across town to their competitor and had a better success there. Bottom line, we'll still go here to buy small stuff for around the house, big ticket items...that's a different story. read more

We love Home Depot, so much so that we often stop at one's that we have never been to along the way of travels just to see what they have different, and how rhey are ... This particular Home Depot was really cool actually because their whole tool section is kind of like boxed off in a little section, cheap thrills lol, the staff was super friendly and helpful, the store was clean inside and out, and they cleaned the self checkout before we used it and after... read more

This store is great and a lot of the employees here are very helpful. However there is this one female associate that works by the registers that is very rude. Her name is Eva and I hope management gives her some lessons on good customer service. She always gives me attitude whenever I want to use self-checkout and she raises her voice for no apparent reason. I've noticed that she treats her fellow employees with no respect. Every time I go to the store I always see her standing and doing nothing which is unfair to the other cashiers that are struggling to kill lines. Someone with her attitude should not be working at this establishment and I hope she gets fired soon. read more

The Temecula Hone Depot off Tenecula Parkway needs to change the checkout procedures. Before Covid the checkout procedure worked perfect, quick in & out, however, now the "one" line runs halfway through the store. I understand during the Covid restrictions, they had to make changes. I shop at many Hone Depot locations and it's only this location that continues to make customers wait in the "one" long line. It takes additional Home Depot staff to monitor the lines and often the monitoring employee gets distracted by customers, as we all wait and wait and wait. I hate going to that location because I know it's going to be a long wait to checkout. read more

The people that delivered my frig would not install it because they said it had cooper piping which is what you are suppose to have and is better than plastic piping. I think they were lazy and did not want to install it. Their customer service is really crappy. I wish they they would have let me know ahead of time so I could have made other arrangements. Will not use them again. read more

Hello fellow Yelper's! I really love home improvement projects, and gardening. Home Depot has it all! What ever you need, you can find it at here. Excellent choices, and wonderful staff! Enjoy! read more

The staff in this Home Depot are generally fantastic so this is just a little more. Greg in plumbing went out of his way to help me with this difficult pipe fitting problem that without him I would have never figured out. Thanks Greg!!! You rock!!! And one more shout out to Ms. Lisa in Customer Service. What a peach. And not just once. EVERY TIME!!!!! read more

Even before 8:00 am, curbside pickup took too long. Plus, the questions in the followup HD customer satisfaction survey didn't really apply to curbside pickup. You couldn't complete and submit the survey unless you answered every question, and there were no 'not applicable' buttons. Come on Home Depot! You can do better! How does a customer who doesn't go in the store rate employee knowledge? How is he supposed to know how many minutes it took for store employees to assemble his order? ETC (After a while, I went into the store to wait at the customer pickup desk. There was a major holdup there too. After a few minutes, I got lucky and caught the employee who was going to make my curbside delivery at the door.) read more

bought an echo weed trimmer from them and needed a replacement nylon spool with line. the guy said just buy the line and put it on. I said how do you do that and he said read your oners manual, Lotsa help buddy! read more

If you come to this Home Depot and need help in lumber, make sure to see Billy. This employee is a full on rock star! He"s old school in his depot ways back to the days when you were proud to bleed orange- no big box attitude- just plan Old fashion guest service with a smile. read more

Chris took his time and showed me he wanted to be there, he showed he's dedicated in what he's doing. Everybody was calling him and he took his time to explain and help me figure out how the bath tub trim works. This kid is a great hand, and you guys need more people like chris read more

When your walking through and see lots of staff but the only one to say anything to you is the guys who is trying to sell you on a service. I was looking for particular items and it was obvious I wasn't sure where to look. I go to approach someone and they dodge you because the are on a mission to get on their break, which you overheard. Just wow! Not coming to this location again. I'll try Murrieta, if I do t get the help there, I'll give up on them all together. I must say, when I go into Lowes, not only am I greeted by everyone, they also ask if they can assist me. The only reason I am going to HD is that they have a table I want that has adjustable heights. read more

Worst customer service EVER dont.loose your receipt for they WON'T TAKE THEIR PRODUCT BACK. They say they can look it up by your CC but that doesn't work either. Then they send you to a 3rd party company to have them read you thier return policy. WOW AT LEAST LOWES has a customer loyalty program and they will be getting all of my family's and as many people I can talk to business and 100 % of mine going forward. HD your dead to me read more

All I asked was to cut a key for me. The guy made all kinds of excuses why he could not do it. When I told him, they have done it for me before he said I have been cutting keys here for 8 years and they shouldn't do that. He was so unhelpful. Not sure why Home Depo keeps people with no customer service around. read more

Self check out is the worst. Hire some checkers and attend to your customers. I forgot last time I was there I said I'll only spend money at Lowes because they have actual checkers. I went back and of course, stupid self check out. read more

Great place, I always look for items that are on sale . If I call, I'll be on hold. Love the store. Has everything

I spend more money with Home Depot each month than any other bill that I currently have ongoing. The service and help at the Temecula store is sparse and unknowledgeable...... but the single worst part is the ridiculous line that they make you stand in instead of in front of each register. They insist that you go to that line and wait to be called, while others continually walk up to the registers to get assistance. There is no sense of organization or anyone directing traffic. Completely unorganized at the Home Depot in Temecula and for the prices we pay....they need to get their act together. read more

As a Vietnam veteran, I'm generally not used to any special treatment although in recent years many businesses have shown their appreciation by providing some discounts for veterans and military personnel. My gripe, however, is with The Home Depot in Temecula in their poor attempt at offering veterans a 10% discount on merchandise. For the past several years they have offered discounts at certain times of the year although retrieving these discounts has always been such a hassle. There has been no consistent policy on what military or veteran ID is required. Sometimes the discount has been given and at other times, the store associate denies the discount. Recently, however, they set up a Military Discount Program via The Home Depot app. I completed the registration and downloaded the app on my phone. Unfortunately, the reception at the Temecula store is poor, and the app doesn't work. This has happened to me on several occasions when I've tried to use the app. Even the store associates have indicated that it's a problem and have honored my discount once they saw my veteran ID. Yesterday, I purchased some items and showed my veteran's ID. However, I was told that I had to use the app. I explained that because of the poor Internet reception at the store, the app was useless. The associate didn't care, didn't try to help me in any way and I didn't receive any discount. Once again, there's still no consistency in the policy. Why is it so difficult? If you wish to offer a military discount, that's fine and much appreciated. But, at least, show some flexibility when you know the reception is terrible. From now on, I've decided to purchase my items from Lowe's whose military appreciation policy for a 10% discount is so simple. They issue you a card, which I scan prior to purchasing, and I have never had any problems there. read more

This is the go to spot for anything you need for your home. I am always here when I need something that I can't wait for on Amazon. It's amazing how well the staff know where certain things are. They even know which isle to go to and will give you directions if needed. Prices are decent and the staff are pretty friendly. They have a wide variety of flower and vegetable seeds for gardening. You can also swap out your propane tanks here. If you are getting large items, there is a loading zone that has a separate entrance for easy loading. You can also rent a truck from them if you get something that won't fit in your car. read more

This morning I was so lucky that I found some pretty step stones on sale, and I was even more lucky that a guy named Matt helped me a lot. Those stones were just too heavy besides I got a wrong cart. Matt loaded everything for me and even helped to move them to my trunk. Matt, you just made my day! read more

Home Depot usually has what I need at a reasonable price. They are usually pretty helpful. The reason I am complaining a little is because the last time I went there to get a pint of paint I was asking simple questions like "is this the smallest size they come in?" "what does this brand cost compared to that brand?," "do I take the paint now or are you going to shake it up" and the man helping me has this tone of voice like I was an idiot for not knowing about paint! I mean he deals with paint every day and I do about once in a decade! I kept trying to be nice since my wife did send me for touch up paint. The thing that really upset me was that when we were almost done (and I was ready to punch him in the face =) Another customer walked by and slightly bumped into something and looked confused. This "Customer service rep" started poking fun at this other customer, and not in the quietest tone of voice. I will go there when I need what they have. I do not like being treated as stupid when they are supposed to be the professionals and I am a paying customer asking to be led in the right direction! read more

As a general rule, I can't stand Home Depot. I just don't belong there. Being in the aisles for 1/2 an hour while my husband decides on paint or which ladder to buy or something makes me want to climb the walls. However, as it is a necessary evil to get some things done around the house, it's a great store for most everything you need. Employees always ask if you need help finding anything and most of them seem to know where just about everything is located in the store, even the most obscure, specialized hooks or knobs or whatever. Jed is an especially helpful guy - usually in the appliance area. Closer to closing time, finding someone to help you can be a big feat but all in all, it helps you get the job done. Wait, isn't that their tag line? read more

We were interested in purchasing carpet vs vinyl flooring at the Temecula store. Paul Ramirez was the Flooring Specialist who took care of us. He was so kind and welcoming when we arrived. He was very knowledgeable of the flooring products and was able to answer all of our questions. We learned a lot from him. We will definitely ask for him on future visits. read more

DO NOT BUY PAINT HERE!!! Apparently it's a VERY COMMON problem that when you grab a paint chip and order a sample, paint your wall, like the sample, come back to order paint the paint chip code and their codes DON'T MATCH UP! I ended up with an awful flamingo peach color when it was suppose to be Basic Khaki. Not Basic Khaki peach but Basic Khaki green. They have 3 different colors with the same name. Rather than give me the correct paint they are insisting on retinting the 10 gallons I already bought. I need 25! I WILL NEVER BUY PAINT HERE AGAIN!!! The manager and worker are all blaming me for the misunderstanding. How can it be MY fault when THEIR codes don't match up AND I had no idea there were 3 different colors with the same name. I even told J "it looks peach!". He assured me it was the right color. No it is not!!! Buyer beware! read more

The Home Depot - I wanted the color on the left. This is NOT a match! - Hardware Stores Near Me - Temecula, California

This store is terrible. The management and customer service at this particular Home Depot is the worst I've ever experienced. As a customer who has bought over 100k of merchandise from this specific Home Depot. I will not be coming back again. I suggest you go to the Lowe's nearby. If there was an option for zero stars you would be getting that. read more

This place is a disaster and the sole reason an Ace Hardward had the audacity to open up down the street- this place blows. Heck, compare it to the Home Depot and Murrieta and it blows against them! We ordered carpet and was never told the installers were "booked" and "back loaded"...that isn't my problem. Now I have to hold up a furniture order. How long did it take? Carpet came in a week after ordered...their "low bid installer" needs two weeks,,,and, oh yes- it's one room. Next time, have the professionalism to tell us up front so I can buy carpet from the gazillion other carpet companies out there. By the way...you can always tell when their "employee surveys" suck....they think by making some poor employee be the "GREETER" is going to help.... Try hiring compentent people first....or...go to Hank's to see how it is really done. read more

My husband and I absolutely hate the new checkout system. It's all self checkout now and ridiculous.

Proceed with caution. We purchased flooring at the stated price. Two weeks later, after our repeated request to set an installation date, we were told there would be an additional $300 charge for a mistake that Home Depot had made. There was still no installation date provided. It was very difficult to reach anyone in flooring by phone. read more

Your online system let me schedule an appointment for to Saturday July 28th 2018 at 9am for a pro consult, no one was there, the pros aren't even in today. Now I'm left try to figure out how to install a pre-framed door on my own. Even if I do need to eventually hire someone I will most certainly never look to your company again. read more