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    The Hotel Mac

    4.0 (123 reviews)
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    Eric B.

    To celebrate my recent Birthday, Gayle and I decided to come down the Bay Area for another great Berkeley Rep Play (The Far Country), followed by dinner at Biancoverde, and then upstairs for an overnight stay at the Hotel Mac. CONS - None! +/- - The room doesn't include breakfast, but there was plenty of options within Point Richmond the next morning. - Communication with the Hotel had its quiet moments, but things worked out well in the end. PROS 1. Point Richmond is a cool, pretty, and safe little oasis in the distant shadow of I-580 and Chevron. This is a great area for walks around town, visiting the Richmond Plunge, or going for longer hill and shore hikes. 2. Free secure parking available for Hotel guests across the street. 3. Gorgeous historical building including the restaurant and the upstairs rooms. 4. Our room (HMS Wanderer) was comfortable, nicely appointed, and very enjoyable. It's a room that we will most likely come back to.

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    Ed U.

    If for some unforeseen reason, I needed to stay overnight in Richmond, this would be the hotel I'd try to reserve since Point Richmond is such a charming hamlet relative to the rest of the city. Recently renovated, the hotel has seen me go as far as the bar, but I've been quite pleased by the destination as the bartenders are quite cordial here. My first visit here was over Thanksgiving week when the lobby was barely decked out with boughs of holly. It still seemed like an appropriate time to try the $15 Keoke Coffee with brandy, coffee liqueur, creme de cacao, whipped cream, and cinnamon (photo: https://yelp.to/toseURdFCg). A very Christmassy and caffeinated elixir. In fact, I was so much in the spirit I ordered the $13 Negroni. It was a smoothly potent mix of gin, vermouth, Campari, and orange bitters (photo: https://yelp.to/6VvArkcADS). Weeks passed, and I returned not only thirsty but a bit peckish. I had the $15 Espresso Martini which the bartender Robin with a nice infusion of caramel (photo: https://yelp.to/pVc5uUkB8o). This time, I ordered from Biancoverde's Italian dinner menu and tried the $15 Burrata Frita. The cheese was lightly encrusted and accompanied by toasted bread and roasted tomato & arugula salad (photo: https://yelp.to/aAnGCKxsX8). It was a pleasant antipasti plate that complemented the martini quite well. I liked how lightly populated the bar was during both visits. Robin even remembered me from the same drink order I made at Little Hill Lounge months earlier. Wow, what a memory. DRINKS / FOOD - 4 stars...I can only comment on the premier bar experience, never stayed here AMBIANCE - 4 stars...retains its nice vintage feel SERVICE - 4.5 stars...the bartenders are very attentive with great memories like Robin TOTAL - 4 stars...eventually I'll get a room here RELATED - Exploring Richmond? Here's a collection of places I've visited and reviewed: https://bit.ly/2VyCP18

    Alyson G.

    This is a review for the hotel, not the Biancoverde restaurant. Absolutely loved our stay-cation at the Hotel Mac. Enjoyed an in-room fireplace, easy wifi, and secure parking with in/out priveleges. Desiree took care of us with the phone call ahead with the secure contact-less check-in instructions-- all the doors are personally coded to make your stay so easy. Such a memorable stay. I can't say enough good about it. You will love it!

    So
    Bahati W.

    Food was delicious, staff was great, and even had a view of point Richmond. The menu has so many options too I will come back

    Ramona H.

    I have been coming here for decades. Lovely memories with my parents and friends. Lots of time spent in the cellar room. Stopped by on our way home from Petaluma on a Monday evening. Under new management and new Italian menu. Bar looks the same and drinks looked well put together and male bartender seemed Very inviting and friendly. There is also a very diverse cocktail menu. I ordered minestrone soup which arrived piping hot but lacking flavor. I then moved on to the appetizer portion of steamed clams for my entree. It was a toss up clams or mussels. Our waiter said the mussels were spicy. I told him I don't and can't do spice at all, absolutely no spice or heat. He said the clams were not spicy at all. They arrived, all were all open which was nice. I always hate losing several due to them not opening up. One bite and although they were not extremely spicy there was notable heat to them. Not something I can tolerate so back they went. They had been served with two pieces of toasted bread that were old and not edible. I was very disappointed in my Meal My dining partner ordered the risotto which she said was excellent. We also ordered the melon appetizer which was very good. Service was just OK. The woman who seated us was not Personable what so ever. As we passed the wine cellar room I asked if they still had it for dining she abruptly said "yes, we are not seating there" and continued to walk in front of us. We had reservations and were placed in a small table against the wall. We asked to be moved and she abruptly said no and Walked away. I have mobility issues so being moved would have made my experience a bit More comfortable. I did not Feel like chasing her down so I just dealt with it which is unusual for me but I was tired and just Wanted a familiar, mellow, good food dining experience. I don't know if she is done with people Reminiscing about coming there before new management which I am sure happens daily, but if you want those of us that grew up there to continue to come back I would Think you would honor Those memories and encourage us to make new ones. I shared countless dinners/celebrations in the cellar with my parents who are no longer on this earth. It would have been nice for her to acknowledge my Comment other then you Can't sit there. I don't know her mindset maybe she was having a hard day but that should not impact customer experience. So for this diner this experience was not enjoyable nor memorable for me to return for dinner. Hoping it was just an off day so give it a go yourself. I might check out the bar vibe If in the area again.

    Pepperoni and mushroom pizza for the hubs. He loved it - said it rivaled our favorite east coast pizza!!

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    Desiree H.

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    Not the same food as before. New owners, different vibes but amazing crème brûlée. The fish is amazing.

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    Manager is very nice and accommodating very responsive manager rooms clean staff friendly safe area

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    Review Highlights - The Hotel Mac

    +/- - The room doesn't include breakfast, but there was plenty of options within Point Richmond the next morning.

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    SureStay Plus Hotel by Best Western Point Richmond - SureStay Plus by Best Western Point RIchmond

    SureStay Plus Hotel by Best Western Point Richmond

    (104 reviews)

    $$

    Not what I was expecting. I didn't read the reviews prior to booking as my husband booked and I…read moretrusted his judgments. This is your average cheap and old motel. It showed its age. Approximately $75 a night plus taxes. You can't beat the price. Check in is at 3pm. We checked in around 4. It was pouring out. They don't have a covered area where you can leave your car at the curb and run in and check in while not getting wet. We parked at the closes spot to the front door and made a mad dash for the door. Our shoes were soaked by the time we got back to the car. Check in was smooth. We reserved via their online site. Our first room was 245 at the top of the stairwell. It was a nice room. I question the cleanliness of the floors. I wore slippers so I don't know if it was clean or not. The floor is lament so it was pretty clean I believe. The room appeared to be clean, but not inviting. The bed was nicely made. It had a blanket on the bed between two sheets so you felt it was clean and you didn't have to remove a uncleared duvet. There was body wash, shampoo and conditioner hanging in the shower/bath tub. They had a plug to fill the tub. They give you 2 bath towel, hand towels, and wash cloths. There is both a microwave and fridge in the rooms. It has a wall unit for a heater and ac. It didn't have a thermostat just high and low heat and AC. It was fall so we used the heat. It worked great and we kept toasty warm. We turned it off at night because it was so loud. We probably should have kept it on to drown out the noise of the guests coming up and down the stairwell. It was so noisy that we barely slept. They do give you ear plugs. The freeway noise is a constant hum so that didn't bother us. The next night we moved to room 255 and they had no issues switching rooms for us. No arguments just here's a new room and please return the key before 9 when housekeeping shows up. It was a much better fit for us. It was still on the 2nd floor, same side, facing the freeway, but not at the top of the stairwell. We only heard one groups around 2am walking by. They must have been at the end room next to us. We didn't hear any noise from the rooms on either side of us. We got a much better nights sleep the 2nd night. The 2nd room 255 had a wall heater unit that had a thermostat with it. The heater worked well. We kept toasty warm. We also turned it off at night due to the noise and the room retained the heat. The shower in both rooms was hot and good water pressure. The tv had a good variety of shows, the only issue with the tv is there was no guide and when you flipped the channels it doesn't say what channel you are on. It took some flipping to find what we were looking for. The breakfast was better then expected. They have a hot breakfast with chafing dishes of potatoes and eggs the first day and the second day it had eggs and sausages. Both were really good. They also had 2 waffle machines equipped with the butter spray so it doesn't stick and syrup. There was fresh bananas, but they looked pretty sad. No apples or oranges. They had cranberry juice and some mango juice drink. They also had cold cereal, toast, English muffins, oatmeal, coffee. No tea. They had plain yogurt and a lot of it. Overall I'd give the breakfast a 5/5. Overall it was a good experience. I was quite skeptical when we checked in and I saw it only had 1.5 stars. The room looked a bit sketchy, but turned out to be ok. I'm glad I had my slippers with me. The heater worked like a dream and it was a nice change from home where we are so busy conserving electrify it's a bit chilly in our house.

    They deserve a ZERO, even worse, after contacting Best Western CS about a horrific stay involving…read moreunbelievably rude employees and unacceptable levels of cleanliness along with minimum tolerance for what is acceptable in health and safety at a hotel. I would sleep in my car or couch surf long before I would ever consider staying here again. I'm also planning to avoid Best Westerns in the future.

    Extended Stay America - Richmond - Hilltop Mall - Studio Suite - 1 King Bed

    Extended Stay America - Richmond - Hilltop Mall

    (79 reviews)

    $$

    I've stayed at multiple Extended Stay locations, and while I've had some decent experiences in the…read morepast (including good continental breakfast options), this particular stay was one of the worst. Despite charging top-tier prices--comparable to the Courtyard Marriott--the accommodations were outdated, unclean, and poorly managed. Filthy and Poorly Maintained The entire building smelled like dog urine and smoke, including the hallways and elevators. Elevators had accidents from dogs (urine and feces), and the staff did not clean them promptly. Room furniture and appliances were old and worn out--not worth the price they're charging. My bathtub was stained pink, and cleanliness overall was questionable. Overpriced with Minimal Services They treat the hotel like an apartment complex, yet they barely provide cleaning services. Rooms are only cleaned every three weeks, and guests are expected to take out their own trash--all while paying nearly $3,000 a month. They don't even have smart TV options. How lame!! Breakfast was a joke--just coffee and muffins. No toast, fruit, or real breakfast options for what they charge. Unethical Pricing & Sneaky Fees Amanda, a front desk staff member, removed me from the system when I was extending my stay--this resulted in losing my lower rate and being quoted a ridiculous $3,300 per month. No one informed me about corporate discounts--I had to find out online that I was overpaying. They deliberately locked me out of my side entrance access and messed with my reservations in an attempt to overcharge me. When I checked out early, they refused to provide a receipt--I had to video call and take screenshots just to document my charges. Later, I discovered sneaky late fees and rate adjustments, meaning I likely overpaid. Rude & Shady Staff The staff had a "nice nasty" attitude--acting polite on the surface while overcharging and making things difficult behind the scenes. The manager was condescending, pretending to care when I checked out early, but was clearly upset I figured out their pricing scam. They watched me on security cameras and revoked my key access to certain areas without notice. They kept calling about a smoke detector issue that wasn't real, seemingly to intimidate me. Sending maintenance staff up to my room in the day when I was working remotely in my room. Final Verdict: Stay Away! This place is run by incompetent and shady management that tries to squeeze every penny out of guests while providing filthy, outdated accommodations. They might have gotten extra money out of me, but they lost a long-term customer. I had a six-month housing stipend and would have stayed, but their dishonesty and poor service made that impossible. Do yourself a favor--stay at the Marriott next door (do your research first) or explore better options. Avoid this place at all costs!

    DO NOT STAY HERE IF YOU FEAR FOR YOUR SAFETY. It is horrible like a CRACK HOUSE everything is…read morebroken down and so filthy & old. It stinks like feces & urine EVERY WHERE. Upon entering the room, I was immediately met with an unpleasant smell, and I began to experience an allergic reaction. We proceeded to the front desk to request a refund from the receptionist, Cecilia. She informed us that they would inspect the room to determine if it had been occupied. We insisted that she come to assess the room immediately to ensure transparency regarding our refund request. Cecilia did not come to inspect the room and mentioned that they would check it later. I requested to speak with the manager, but none was available at that time. We agreed to call the manager. When I called, I spoke with the manager, Durga Dhakal, to inquire about the status of my refund. He did not request any information and simply stated that a refund could not be issued because the bathroom appeared to be used. I clarified that I had not touched anything in that unclean bathroom. He claimed to have taken photos of the restroom. I asked him to email me those photos to prove that the restroom had been used. He hesitated and eventually admitted that he did not have any photos. Avoid this place; you risk being robbed. The staff is horrible, customer service is terrible, and there are FLEAS,ROACHES & MICE everywhere.

    DoubleTree by Hilton - Berkeley - Restaurant

    DoubleTree by Hilton - Berkeley

    (774 reviews)

    $$

    West Berkeley

    Okay but be aware. My first attempt I was given a room extremely far away; it was dirty to the…read moretouch, my deadbolt didn't work, and the lock to the balcony door was completely falling apart (and didn't lock). I left immediately bc I wasn't safe. My second stay I'm in building 2, and the room is clean and my doors lock. It wants to be bougie real bad--and it's not--but it's solid. It is 5 buildings that all connect, kind of, with a center courtyard. Don't get lost! Guest laundry, decent enough gym (though cardio and weights are separate), pool, and hot tub. Hilton, you gotta start telling us in the app when there's a hot tub! Front desk staff all very nice. There were 0 available rooms until nearly 3 pm. It's in desperate need of at least a mini renovation (new paint, eCheck your locks, know there are some rough rooms and be ready to switch, but I'm glad I gave it a second chance because it's fine.

    Please stay far away from this hotel. The odor throughout the property was overwhelming and…read moreunpleasant, with strong smells of mold, mildew, and cigarette smoke everywhere. The host at the restaurant was unfriendly to the point where I almost walked away, although I will say that the waitress I had was very kind. I requested housekeeping multiple times during my stay. I was later told it was not completed because my "Do Not Disturb" sign was up during cleaning hours. However, during previous stays at this hotel, staff still knocked on my door to ask when they could return to clean the room, which made this explanation extremely frustrating. On two separate occasions, front desk staff told me directly that my room would be cleaned, and it never was. One front desk employee was dismissive and spoke to me with an attitude that made me feel disrespected. To make matters worse, the hotel uses automated text messages sent from "Glenda." I responded around 11:30 AM requesting housekeeping because I had work calls scheduled. I left my room for a period of time, returned to find it untouched, and later received another text stating they were unable to clean my room due to a high volume of rooms. This contradicted what I had been told earlier and was extremely disappointing. The room itself is in serious need of updates. The walls are extremely thin--I could hear doors slamming, people yelling, and even the person in the next room using the bathroom. The lack of soundproofing made it impossible to rest or work. For someone staying away from home, this was one of the worst hotel experiences I've had. I ultimately checked out early and went straight home.

    The Hotel Mac - hotels - Updated July 2026

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